We compared Datadog and Splunk Enterprise Security based on our users reviews in five parameters. After reading the collected data, you can find our conclusion below:
Users have mixed opinions about the setup cost for Datadog, with some finding it expensive and others considering it reasonable. They recommend trying out the free plan before committing to a paid subscription. Similarly, some users find Splunk Enterprise Security to be expensive, particularly when handling large amounts of data. Splunk's pricing model, which is based on data processing capacity, can also be constraining. Therefore, when evaluating both products, it is important to take cost into consideration.
Users found Datadog to be beneficial in terms of time-saving, eliminating blindspots, and promptly identifying incidents. On the other hand, Splunk Enterprise Security's return on investment may be challenging to quantify, but it has proven to be crucial in addressing unforeseen issues and improving overall security.
The customer service for Datadog has been positively received, with users appreciating the helpfulness and responsiveness of the support team. They value the availability of 24/7 support. However, there have been occasional instances of slow or unresponsive support, especially in the Asia-Pacific region.
In contrast, the customer service for Splunk Enterprise Security has received both positive and negative feedback. Some users find the support team to be good and helpful. However, others express dissatisfaction with response times and believe that the support team lacks knowledge and care. Overall, there are areas that need improvement for both products in terms of customer service.
Comparison Results
In comparing Datadog to Splunk Enterprise Security, Datadog is praised for its user-friendly features, flexibility, and strong performance. It offers ease of use, effective dashboards and reporting capabilities, and centralized error reporting and log management. It also provides a wide range of integrations and is highly valued by development teams. However, there are areas where Datadog can improve, including usability, setup complexity, security features, and pricing clarity. On the other hand, Splunk Enterprise Security is appreciated for its easy deployment and learning, efficient log aggregation, data analytics, and user-friendly interface. Suggestions for improvement include enhancing user-friendliness, performance, pricing flexibility, and support responsiveness.
"We integrate our application logs. It is great to be able to tie our metrics and our traces together."
"The most valuable features have been: Sharable dashboards, TimeBoards, dogstatsd API, Slack Integration, Event logging API. CloudTrail Events, Tags, alerts, and anomaly detection. EBS Volume Snapshot Age, which they added upon request."
"The initial setup is very straightforward."
"The tool's deployment is easy."
"The Datadog suite has allowed us to easily integrate log collection into all of our services and quickly detect unexpected changes in system data to declare security incidents."
"It lets us react more quickly to things going wrong. Whereas before, it might have been 30 minutes to an hour before we noticed something going on, we will know within a minute or two if something is off, which will let us essentially get something back up and running faster for our customers, which is revenue."
"Even if we don't end up using Datadog, it revealed problems and optimizations to us that weren't obvious before."
"The solution has helped our organization with custom events to track specific cases."
"Alerts when a server is malfunctioning, monitors external attacks, and takes action to stop spreading viruses."
"Splunk allows us to customize processing and dashboards, which helps us take care of our customers' needs."
"Splunk allows us to find insights that we were not able to with traditional BI tools using ETL. It allows us to dig into raw events."
"Splunk has give us the capability to easily track problems and their status."
"The solution has proven to be quite stable."
"Capability to expand the functionality through custom code for data inputs, commands, visualization, alerts, and machine learning."
"Its dashboard is valuable. If you have a good knowledge of how to create a dashboard, you can create any dashboard related to cybersecurity. If fine-tuned, the alarms that are triggered for instant review are also very valuable and useful."
"The correlation searches (properly configured) populate the Incident Management dashboard and provide me a quick birds-eye view of my most important concerns."
"Ingesting data from various sources to monitor the log metrics of the system can always improve so that, if something goes wrong, the right teams are alerted."
"The incident management beta looks promising, but it is still missing the ability to automatically create incidents based on certain alerts."
"I sometimes log in and see items changed, either in the UI or a feature enabled. To see it for the first time without proper communication can sometimes come as a shock."
"We primarily use the log management functionality, and the only feedback I have there is better fuzzy text searching in logs (the kind that Kibana has)."
"Billing should be more transparent."
"Lacks some flexibility in the customization."
"The product could be improved by providing remote control to agents, enabling them to execute automation and collections without requiring another automation tool or integration."
"The product is quite complex, and there are so many features that I either didn't know about or wasn't sure how to use."
"A problem that we had recently had was we licensed it based on how much data you upload to them every day. Something changed in one our applications, and it started generating three to four times as many logs and. So now, we are trying to assemble something with parts of the Splunk API to warn ourselves, then turn it off and throttle it back more. However it would be better if they had something systematically built into the product that if you're getting close to your license, then to shut things down."
"Its pricing model and integration with third-party services can be improved. We had faced an issue with integration. The alerting feature is currently not available with Splunk, but it is definitely available with Datadog and PagerDuty. They should include this feature. A few dashboards in Splunk look quite old and are not that modern. They aren't bad, but improving these dashboards will definitely make Splunk more attractive and usable. I read in a few blog posts that there were a few security incidents related to Splunk agents. So, it can be made more secure."
"Custom visualizations are real hard. While the default visualizations are good, creating enhanced visualizations are complex."
"Splunk has a steeper learning curve, making it feel less user-friendly."
"Over time I will have more requirements and I can foresee the solution could improve the search algorithm to run and output the data faster."
"Sometimes the communication with support happens with multiple staff. They should reduce the time to resolution."
"We would like more integrations with other cloud products, not just AWS, e.g., Azure."
"The solution should also have more advanced capabilities in comparison with QRadar, which offers Watson."
Datadog is ranked 3rd in Log Management with 137 reviews while Splunk Enterprise Security is ranked 1st in Log Management with 240 reviews. Datadog is rated 8.6, while Splunk Enterprise Security is rated 8.4. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Sentry, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Elastic Security and Azure Monitor. See our Datadog vs. Splunk Enterprise Security report.
See our list of best Log Management vendors.
We monitor all Log Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.