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Dynatrace vs New Relic comparison

Dynatrace and New Relic are both solutions in the Application Performance Monitoring (APM) and Observability category. Dynatrace is ranked #2 with an average rating of 8.3, while New Relic is ranked #3 with an average rating of 8.1. Dynatrace holds a 13.0% mindshare in APM, compared to New Relic’s 8.9% mindshare. Additionally, 95% of Dynatrace users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.
Dynatrace
Read 344 Dynatrace reviews
  • 38,879 Views
  • 23,296 Comparison Views
95% willing to recommend
New Relic
Read 157 New Relic reviews
  • 20,896 Views
  • 16,487 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Dynatrace and New Relic compete in application performance monitoring. Dynatrace has the upper hand in AI-driven insights, while New Relic is preferred for its extensive integrations.

Features: Dynatrace offers AI-driven problem detection, real-time monitoring, and advanced AI features. New Relic provides extensive integrations, user-friendly experiences, and detailed analytics.

Room for Improvement: Dynatrace faces challenges with setup complexity, high resource consumption, and deployment simplicity. New Relic experiences occasional slowdowns, needs better product documentation, and requires performance enhancements.

Ease of Deployment and Customer Service: Dynatrace has a complex deployment process but offers responsive customer support. New Relic has a smoother deployment experience but mixed feedback on customer service responsiveness.

Pricing and ROI: Dynatrace is considered more expensive but provides better ROI for advanced features. New Relic is more budget-friendly but may need additional investments for complete functionality. Dynatrace offers advanced feature benefits, while New Relic provides good value for broader integration needs.

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To learn more, read our detailed Dynatrace vs. New Relic Report (Updated: October 2024).
Buyer's Guide
Dynatrace vs. New Relic
October 2024
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Categories and Ranking

Dynatrace
Ranking in Application Performance Monitoring (APM) and Observability
2nd
Ranking in Mobile APM
1st
Ranking in AIOps
2nd
Average Rating
8.8
Number of Reviews
344
Ranking in other categories
Log Management (4th), Container Monitoring (2nd)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Ranking in Mobile APM
2nd
Ranking in AIOps
3rd
Average Rating
8.4
Number of Reviews
157
Ranking in other categories
Network Monitoring Software (6th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Cloud Monitoring Software (4th)
 

Mindshare comparison

As of October 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 13.0%, down from 14.9% compared to the previous year. The mindshare of New Relic is 8.9%, down from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Q&A Highlights

BH
Dec 10, 2020
Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not found one capable to give me solutions they all report you have a problem but you need to figure out what the problems is. So we have decided to develop our own AI and it is not only monitoring OSI layer 1 -3 but layer 1-8 as well it give you a solution what has been wrong based on delays in transactions combined with security. We have deployed this now across healthcare in the USA as well Airports but it is working on every industry and working in a SaaS solution. But if I have a chose between the tools you mentioned, Dynatrace is the best choose it is easy to install and has a great interface. Also it has almost no configuration.
See all answers
 

Featured Reviews

Manish Ved - PeerSpot reviewer
Mar 20, 2023
Solution has a useful AI engine, but the reports could be a bit better
We are typically about a version or two behind. We are on the managed solution. Our model of deployment is on-premises. I would say there are a couple of thousand users of this solution in our company. We are also planning on increasing the usage as our apps migrate to the cloud. I would advise other people looking into solutions, to do their homework beforehand and not assume that by deploying all the tools everything will automatically work, so there's still a lot of configuration involved. I would rate this solution as a whole an eight, on a scale from one to 10, with one being the worst and 10 being the best.
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Iqbal Khowaja - PeerSpot reviewer
Dec 22, 2022
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In terms of explaining to a customer how their data works, it has been a great tool. Instead of trying to draw it out, then hoping that is exactly where the data goes."
"We can be more productive and agile. It allows us to be more accurate when we need to work with bugs."
"Dynatrace helps us to improve overall performance and allows us to detect the root cause of an outbreak on our systems."
"Support is very transparent in issues, what they need to do, and how they need to fix certain issues and problems."
"It provides us a reference for being able to go back and look at data at a certain point, analyze it, then determine if something was the root cause."
"With PurePath, I am able to find the root cause of the error or bug existing in our system."
"Knowing what services are impacted by infrastructure host issues is critical to the service we offer."
"The view it provides for default analysis is very nice. The way in which it showcases how the metrics have been captured and how lucidly that they are displayed. This is a good thing to have from a technical and non-technical perspective."
More Dynatrace pros
"The feature I found most valuable is being able to design my queries. It's easy to design a query."
"It allows the restriction of privileges and control of users."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"We like the performance of the product."
"The solution is scalable, and it is easy because all the documentation is available."
"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
More New Relic pros
 

Cons

"There are lots of features to share information, but we need to learn to leverage that, both on the web browser and on the mobile app."
"A useful addition for known issues would be the ability to automatically perform certain activities as a first attempt to resolve issues which are creating a problem."
"The solution is a bit pricey."
"The integration of the tools is getting there. It is still not there yet, because we still have to get a lot of tools to put together."
"Ease of use could be improved because it can be hard to determine how you made it to the screen you are on and how to get back to it later."
"I would also like to see it baselining more metrics out-of-the-box. We have a lot of rich data, but if someone says, "Well how did that look last week?" If you're looking at a problem and you see, for example, a long SQL statement, is that the root cause, or is it always slow. it's difficult to get historical data."
"Whenever there is a new version the UI changes, it makes it hard to use, because we are accustomed to the old one."
"For an easy view of global and entity-specific configurations, a separate tile or pane aggregating these configurations should be implemented."
More Dynatrace cons
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"The browser isn't exactly reliable."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"The price needs improvement."
More New Relic cons
 

Pricing and Cost Advice

"I think that the price is reasonable."
"There is time savings. People's times have been cut in half using this solution because we were previously doing a lot of that manual work. Now, it's a lot more automated, and the data is just there."
"The pricing is not bad, but it could be better."
"The licensing for Dynatrace is high. If you want to go for monitoring solutions, then why Dynatrace? If you have a particular budget, you can go for many other monitoring tools - apart from Dynatrace - and they can help you more and give more data than Dynatrace can. It's not worth the money that you spend for Dynatrace."
"Dynatrace is the most expensive APM that we sell, compared to competitors' products. The license pricing could be improved. My customers pay for licensing yearly."
"You get a really well-planned out monitoring suite for the money spent."
"It's more expensive than other solutions, but worth it. We use full APM monitoring on our primary systems, but only resource monitoring on lesser systems. We shift licenses around our environment when a deeper dive into lesser systems is required."
"Licensing is very interesting, as you pay only for what is being monitored. A lot of things are given away for no additional cost. If you have a great IT consolidation, it will be pretty cheap. If you have a lot of servers, it will be heavier."
More Dynatrace pricing and cost advice
"Cost is significant with a lot of extras."
"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."
"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
"The price depends on how many agents you want."
"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"This solution required a license and it is better than some other competitors."
"The pricing and licensing are too high."
More New Relic pricing and cost advice
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Answers from the Community

BH
Dec 8, 2020
Dec 8, 2020
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring. We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace. Due to a highly mature ELK implementation, we are not trying to incorporate log ...
2 out of 5 answers
HK
Oct 20, 2020
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Read full answer
RM
Oct 20, 2020
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring.  We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace.  Due to a highly mature ELK implementation, we are not trying to incorporate log analytics into solution buy may consider in the future.  We had AppD, Dynatrace, New Relic, and CA Wily all in house at the time of our evaluation.  We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing.  Between Dynatrace and New Relic, Dynatrace won based on the automation, integrated AI, support for "old" techs, and confidence we could eliminate multiple APM and infra monitoring tools.   I would not include products like BigPanda, MoogSoft, in this analysis. They are not monitoring solutions but event correlation solutions.  You will need additional monitoring products to capture data and feed them.  Having said that if you cannot consolidate tools you will likely need to purchase an event solution to make sense of all the alarms. We did evaluate these products but with Dynatrace AI did not feel the business value was there for the investment. Here's a quick pro/con list on Dynatrace & New Relic from our analysis. New Relic Pros: Insights is an awesome product and capability. Lots of capabilities and plugins to extend data collection. The APM dashboard is aesthetically pleasing and intuitive. Good training and documentation are available to support the product. New Relic Cons: Requires lots of manual configurations to implement and support.  Insights product requires an investment of time to achieve value. Licensing is a nightmare as there is virtually no transparency in what you are being charged for. Lack of solution to consolidate alerts across implementation other than significant investment in insights to manually achieve this.   Dynatrace Pros: Very simple to implement and maintain with out of the box automation which supports modern (cloud/Kubernetes) and "old" (mainframe). In-app chat is helpful.  High integration of infra and APM data for full-stack observability and engineering.  Topology and trace discovery is more reliable than other products or our CMDB.  Synthetics are easy to set up for any user. AI-assisted problem analysis on the trace discovery streamlines troubleshooting.  AI includes "events" in an analysis like VMotion, deployment events. Have not done yet but looking to leverage monitoring as code for a fully integrated and automated delivery pipeline. See keptn.sh open source project. Dynatrace Cons: User SQL lacks some functions of NRQL for user analysis.  Host, process, and service data is not available to query within the product.  Alarm processing lacks some granular controls. The Plug-in library is less robust. Good luck with your decision!
Read full answer
See all 5 answers
 

Top Industries

By visitors reading reviews
Educational Organization
32%
Financial Services Firm
17%
Computer Software Company
8%
Manufacturing Company
6%
Educational Organization
42%
Financial Services Firm
11%
Computer Software Company
10%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
See all answers
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
See all answers
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
See all answers
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
See all answers
What needs improvement with New Relic Insights?
It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue. It could be bit better. We are looking at sorting the ...
See all answers
What is your primary use case for New Relic Insights?
It is used to monitor applications, error logs, and Azure Kubernetes. We have used this as a self-hosted service in Kubernetes. We are not using it as an agent-based service. We self-hosted this Ne...
See all answers
 

Comparisons

Datadog vs Dynatrace Logo
Datadog vs Dynatrace
Compared 14% of the time
AppDynamics vs Dynatrace Logo
AppDynamics vs Dynatrace
Compared 8% of the time
Azure Monitor vs Dynatrace Logo
Azure Monitor vs Dynatrace
Compared 7% of the time
Splunk Enterprise Security vs Dynatrace Logo
Splunk Enterprise Security vs Dynatrace
Compared 7% of the time
Elastic Observability vs Dynatrace Logo
Elastic Observability vs Dynatrace
Compared 6% of the time
More Dynatrace Competitors
Elastic Observability vs New Relic Logo
Elastic Observability vs New Relic
Compared 12% of the time
Datadog vs New Relic Logo
Datadog vs New Relic
Compared 10% of the time
Grafana vs New Relic Logo
Grafana vs New Relic
Compared 7% of the time
Sentry vs New Relic Logo
Sentry vs New Relic
Compared 5% of the time
Azure Monitor vs New Relic Logo
Azure Monitor vs New Relic
Compared 5% of the time
More New Relic Competitors
 

Product Reports

Buyer's Guide
Dynatrace
October 2024
Dynatrace reportDownload Dynatrace product report
Buyer's Guide
New Relic
October 2024
New Relic reportDownload New Relic product report
 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Learn More

Dynatrace
New Relic
 

Overview

Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.

Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:

  • Smartscape - visualization mechanism that maps the totality of everything working in your environment and detects any casual dependencies between your applications, processes, websites, services, hosts, cloud infrastructure, and networks.

  • OneAgent - a technology that analyzes, gathers ,and unifies all business performance metrics throughout every layer of your technology stack.

  • PurePath Technology - code-level context and timings are captured from the mainframe to the cloud for all end-to-end transactions.

What does Dynatrace offer?

Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:

  • Cloud Automation: With AI engine Davis®, users can see the exact reason for problems and facilitate quick auto-remediation and intelligent cloud orchestration.

  • Application Security: With automated application vulnerability management, users can deliver applications faster and more securely.

  • Infrastructure Monitoring: Convenient broad visibility across your environments is provided with streamlined, automated infrastructure monitoring.

  • Digital Experience Monitoring (DEM): Optimize your applications, provide better support, and improve user experience with a combination of Real User Monitoring (RUM), Session Replay, and synthetic monitoring throughout your environment.

  • Applications and Microservices: For complex cloud environments, Dynatrace can automatically provide visibility and root-cause answers. It can also monitor microservices.

  • Digital Business Analytics: Get AI-powered, real-time answers to analytical business queries with KPIs and metrics that are already flowing through applications.

Reviews from Real Users

Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.

Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."

A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?
  • Java Tracking: Efficiently monitor Java applications.
  • Infrastructure Monitoring: Comprehensive overview of infrastructure health.
  • APM: In-depth application performance monitoring.
  • Tight Integration: Seamless integration across different system layers.
  • Health Maps: Visual representation of system health.
  • Customizable Dashboards: Personalized data display and insights.
  • Drill-Downs: Detailed analysis at multiple levels.
What benefits and ROI should users look for in reviews?
  • Application Insights: Detailed understanding of application performance.
  • Accurate Alerts: Immediate notifications for issues.
  • Traceability: Enhanced end-to-end traceability for problem resolution.
  • Scalability: Accommodation of growing infrastructure.
  • Flexible Query Design: Adaptable search and analysis functionality.
  • Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Buyer's Guide
Dynatrace vs. New Relic
October 2024
Free Report: Dynatrace vs. New Relic
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