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Dynatrace vs New Relic comparison

Dynatrace and New Relic are both solutions in the Application Performance Monitoring (APM) and Observability category. Dynatrace is ranked #2 with an average rating of 8.3, while New Relic is ranked #3 with an average rating of 8.0. Dynatrace holds a 12.4% mindshare in APM, compared to New Relic’s 8.3% mindshare. Additionally, 95% of Dynatrace users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.
Dynatrace
Read 344 Dynatrace reviews
  • 35,807 Views
  • 21,723 Comparison Views
95% willing to recommend
New Relic
Read 157 New Relic reviews
  • 19,153 Views
  • 15,190 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Dynatrace and New Relic compete in application performance monitoring. Dynatrace has the upper hand in AI-driven insights, while New Relic is preferred for its extensive integrations.

Features: Dynatrace offers AI-driven problem detection, real-time monitoring, and advanced AI features. New Relic provides extensive integrations, user-friendly experiences, and detailed analytics.

Room for Improvement: Dynatrace faces challenges with setup complexity, high resource consumption, and deployment simplicity. New Relic experiences occasional slowdowns, needs better product documentation, and requires performance enhancements.

Ease of Deployment and Customer Service: Dynatrace has a complex deployment process but offers responsive customer support. New Relic has a smoother deployment experience but mixed feedback on customer service responsiveness.

Pricing and ROI: Dynatrace is considered more expensive but provides better ROI for advanced features. New Relic is more budget-friendly but may need additional investments for complete functionality. Dynatrace offers advanced feature benefits, while New Relic provides good value for broader integration needs.

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Buyer's Guide
Dynatrace vs. New Relic
November 2024
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Categories and Ranking

Dynatrace
Ranking in Application Performance Monitoring (APM) and Observability
2nd
Ranking in Mobile APM
1st
Ranking in AIOps
2nd
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
344
Ranking in other categories
Log Management (4th), Container Monitoring (2nd)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Ranking in Mobile APM
2nd
Ranking in AIOps
3rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
157
Ranking in other categories
Network Monitoring Software (6th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Cloud Monitoring Software (4th)
 

Mindshare comparison

As of December 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 12.4%, down from 14.4% compared to the previous year. The mindshare of New Relic is 8.3%, down from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Q&A Highlights

BH
Dec 10, 2020
Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not found one capable to give me solutions they all report you have a problem but you need to figure out what the problems is. So we have decided to develop our own AI and it is not only monitoring OSI layer 1 -3 but layer 1-8 as well it give you a solution what has been wrong based on delays in transactions combined with security. We have deployed this now across healthcare in the USA as well Airports but it is working on every industry and working in a SaaS solution. But if I have a chose between the tools you mentioned, Dynatrace is the best choose it is easy to install and has a great interface. Also it has almost no configuration.
See all answers
 

Featured Reviews

Sathis-Kumar - PeerSpot reviewer
The single-agent format is easy to use and accurately captures issues
We are currently migrating from AppDynamics to the solution. AppDynamics is moving toward a fast model and has a few issues with vendor support. It also requires multiple agents for each function. For example, a Java-related APM requires the installation of another agent. The solution is a bit higher priced than AppDynamics but is more user friendly and only requires one agent, so our application teams prefer it.
Read full review
Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Provides one consolidated view on application performance."
"Reduced MTTR, thanks to smart problem detection and automated root cause analysis."
"It severely reduces the time spent doing performance test cycles."
"You can see every step a transaction goes through, which servers it hits, and what technology it uses."
"We can analyse problems more quickly, and detecting problems becomes easier with Dynatrace."
"From the monitoring perspective, the ability to triage quickly is important, and the ability to alert and tell people where the problem is."
"The best part of Dynatrace is that the tool is very lightweight and very easy to install."
"The initial setup is easy."
More Dynatrace pros
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"End-user Synthetics and monitoring are very good."
"The monitoring so far has been good and we are happy with it."
"The solution offers good documentation."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
More New Relic pros
 

Cons

"I do not like the performance of the UI. It is really slow."
"I'd like to see native support, because we're launching native apps in multiple countries so we really want to have a really good feel for how those apps are going and how well they're performing, if there are issues."
"We need more AI in the product to avoid manual analysis."
"It requires manual intervention to uninstall the cloud agent from servers you want it removed from."
"What needs improvement in Dynatrace is its dashboard. Creating dashboards in Dynatrace is good, but compared to Grafana, which is integrated with Broadcom DX APM, the resulting dashboard in Dynatrace isn't as clear. The Dynatrace dashboard needs to be more graphic."
"Setting up the thresholds and alerting, it is complicated to understand their use cases."
"Addition of more statistical features, plus different time series modeling techniques, would really help for future versions."
"A role-based view and a Python monitoring tool would make a simple user interface more usable."
More Dynatrace cons
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"The browser isn't exactly reliable."
"It would help customers if there were an on-premises version available."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
More New Relic cons
 

Pricing and Cost Advice

"Dynatrace is very good and it's provided a lot of information, it plays a positive role in making your application up to date in the market. If you want to monitor some applications only, it would be cheaper if you did cloud monitoring, but the price benefit depends on the use case."
"Surprisingly, it is quite expensive. That is something that we could always see: Improved pricing and the overall construct on how do we use each license in regards to usage of the tool."
"Purchasing through the AWS Marketplace is excellent."
"Pricing can be high, especially for Portuguese standards. But as one says, you get what you pay for."
"There are additional Professional Services costs which ensure the solution is configured with meaningful names so you're getting the most money for your investment."
"Its license is a bit expensive. We renew it yearly."
"The limitations I see are more to do - and maybe it's because of the nature of the job I have - but they have to do with pricing. It's a little bit pricey. It's a very good tool. It's worth the price, to a certain degree. But it's hard to justify when it's that costly."
"The setup costs for Dynatrace are low, however licensing costs are high."
More Dynatrace pricing and cost advice
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."
"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"The detection piece of it brings us a big return on investment."
More New Relic pricing and cost advice
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Answers from the Community

BH
Dec 8, 2020
Dec 8, 2020
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring. We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace. Due to a highly mature ELK implementation, we are not trying to incorporate log ...
2 out of 5 answers
reviewer802371 - PeerSpot reviewer
Oct 20, 2020
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Read full answer
reviewer1352679 - PeerSpot reviewer
Oct 20, 2020
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring.  We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace.  Due to a highly mature ELK implementation, we are not trying to incorporate log analytics into solution buy may consider in the future.  We had AppD, Dynatrace, New Relic, and CA Wily all in house at the time of our evaluation.  We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing.  Between Dynatrace and New Relic, Dynatrace won based on the automation, integrated AI, support for "old" techs, and confidence we could eliminate multiple APM and infra monitoring tools.   I would not include products like BigPanda, MoogSoft, in this analysis. They are not monitoring solutions but event correlation solutions.  You will need additional monitoring products to capture data and feed them.  Having said that if you cannot consolidate tools you will likely need to purchase an event solution to make sense of all the alarms. We did evaluate these products but with Dynatrace AI did not feel the business value was there for the investment. Here's a quick pro/con list on Dynatrace & New Relic from our analysis. New Relic Pros: Insights is an awesome product and capability. Lots of capabilities and plugins to extend data collection. The APM dashboard is aesthetically pleasing and intuitive. Good training and documentation are available to support the product. New Relic Cons: Requires lots of manual configurations to implement and support.  Insights product requires an investment of time to achieve value. Licensing is a nightmare as there is virtually no transparency in what you are being charged for. Lack of solution to consolidate alerts across implementation other than significant investment in insights to manually achieve this.   Dynatrace Pros: Very simple to implement and maintain with out of the box automation which supports modern (cloud/Kubernetes) and "old" (mainframe). In-app chat is helpful.  High integration of infra and APM data for full-stack observability and engineering.  Topology and trace discovery is more reliable than other products or our CMDB.  Synthetics are easy to set up for any user. AI-assisted problem analysis on the trace discovery streamlines troubleshooting.  AI includes "events" in an analysis like VMotion, deployment events. Have not done yet but looking to leverage monitoring as code for a fully integrated and automated delivery pipeline. See keptn.sh open source project. Dynatrace Cons: User SQL lacks some functions of NRQL for user analysis.  Host, process, and service data is not available to query within the product.  Alarm processing lacks some granular controls. The Plug-in library is less robust. Good luck with your decision!
Read full answer
See all 5 answers
 

Top Industries

By visitors reading reviews
Educational Organization
34%
Financial Services Firm
17%
Computer Software Company
8%
Manufacturing Company
6%
Educational Organization
50%
Financial Services Firm
9%
Computer Software Company
8%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
See all answers
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
See all answers
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
See all answers
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
See all answers
What needs improvement with New Relic Insights?
It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue. It could be bit better. We are looking at sorting the ...
See all answers
What is your primary use case for New Relic Insights?
It is used to monitor applications, error logs, and Azure Kubernetes. We have used this as a self-hosted service in Kubernetes. We are not using it as an agent-based service. We self-hosted this Ne...
See all answers
 

Comparisons

Datadog vs Dynatrace Logo
Datadog vs Dynatrace
Compared 13% of the time
Azure Monitor vs Dynatrace Logo
Azure Monitor vs Dynatrace
Compared 8% of the time
AppDynamics vs Dynatrace Logo
AppDynamics vs Dynatrace
Compared 7% of the time
Splunk Enterprise Security vs Dynatrace Logo
Splunk Enterprise Security vs Dynatrace
Compared 6% of the time
Elastic Observability vs Dynatrace Logo
Elastic Observability vs Dynatrace
Compared 6% of the time
More Dynatrace Competitors
Elastic Observability vs New Relic Logo
Elastic Observability vs New Relic
Compared 12% of the time
Datadog vs New Relic Logo
Datadog vs New Relic
Compared 9% of the time
Grafana vs New Relic Logo
Grafana vs New Relic
Compared 7% of the time
Sentry vs New Relic Logo
Sentry vs New Relic
Compared 5% of the time
AWS X-Ray vs New Relic Logo
AWS X-Ray vs New Relic
Compared 5% of the time
More New Relic Competitors
 

Product Reports

Buyer's Guide
Dynatrace
December 2024
Dynatrace reportDownload Dynatrace product report
Buyer's Guide
New Relic
November 2024
New Relic reportDownload New Relic product report
 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Learn More

Dynatrace
New Relic
 

Overview

Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.

Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:

  • Smartscape - visualization mechanism that maps the totality of everything working in your environment and detects any casual dependencies between your applications, processes, websites, services, hosts, cloud infrastructure, and networks.

  • OneAgent - a technology that analyzes, gathers ,and unifies all business performance metrics throughout every layer of your technology stack.

  • PurePath Technology - code-level context and timings are captured from the mainframe to the cloud for all end-to-end transactions.

What does Dynatrace offer?

Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:

  • Cloud Automation: With AI engine Davis®, users can see the exact reason for problems and facilitate quick auto-remediation and intelligent cloud orchestration.

  • Application Security: With automated application vulnerability management, users can deliver applications faster and more securely.

  • Infrastructure Monitoring: Convenient broad visibility across your environments is provided with streamlined, automated infrastructure monitoring.

  • Digital Experience Monitoring (DEM): Optimize your applications, provide better support, and improve user experience with a combination of Real User Monitoring (RUM), Session Replay, and synthetic monitoring throughout your environment.

  • Applications and Microservices: For complex cloud environments, Dynatrace can automatically provide visibility and root-cause answers. It can also monitor microservices.

  • Digital Business Analytics: Get AI-powered, real-time answers to analytical business queries with KPIs and metrics that are already flowing through applications.

Reviews from Real Users

Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.

Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."

A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?
  • Java Tracking: Efficiently monitor Java applications.
  • Infrastructure Monitoring: Comprehensive overview of infrastructure health.
  • APM: In-depth application performance monitoring.
  • Tight Integration: Seamless integration across different system layers.
  • Health Maps: Visual representation of system health.
  • Customizable Dashboards: Personalized data display and insights.
  • Drill-Downs: Detailed analysis at multiple levels.
What benefits and ROI should users look for in reviews?
  • Application Insights: Detailed understanding of application performance.
  • Accurate Alerts: Immediate notifications for issues.
  • Traceability: Enhanced end-to-end traceability for problem resolution.
  • Scalability: Accommodation of growing infrastructure.
  • Flexible Query Design: Adaptable search and analysis functionality.
  • Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Buyer's Guide
Dynatrace vs. New Relic
November 2024
Free Report: Dynatrace vs. New Relic
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