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Dynatrace vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dynatrace
Ranking in Application Performance Monitoring (APM) and Observability
2nd
Ranking in Mobile APM
1st
Ranking in AIOps
2nd
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
344
Ranking in other categories
Log Management (4th), Container Monitoring (1st)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Ranking in Mobile APM
3rd
Ranking in AIOps
3rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Network Monitoring Software (7th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Cloud Monitoring Software (4th)
 

Mindshare comparison

As of January 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 12.4%, down from 14.5% compared to the previous year. The mindshare of New Relic is 8.1%, down from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Q&A Highlights

BH
Dec 10, 2020
 

Featured Reviews

Manish Ved - PeerSpot reviewer
Solution has a useful AI engine, but the reports could be a bit better
We are typically about a version or two behind. We are on the managed solution. Our model of deployment is on-premises. I would say there are a couple of thousand users of this solution in our company. We are also planning on increasing the usage as our apps migrate to the cloud. I would advise other people looking into solutions, to do their homework beforehand and not assume that by deploying all the tools everything will automatically work, so there's still a lot of configuration involved. I would rate this solution as a whole an eight, on a scale from one to 10, with one being the worst and 10 being the best.
Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I have never been more confident in a tool's scalability because I've seen how easy it is for it to deal with the .NET Applets."
"The solution's most valuable features are AI and root cause analysis."
"OneAgent, the new platform of Dynatrace, it is called artificial intelligence (AI), so basically that artificial intelligence correlates multiple infrastructure competence transactions services and application processes. It is one of the most important features, so when there is a fire break, you do not have to go multiple hops to go look where exactly the issue is."
"Dynatrace can look into application transactions at the packet level, which pretty much relieves us of the work of manually collecting, analyzing, summarizing, and presenting the data, as we had done in the past."
"Scalability is great. My biggest concern when we first put it in was the resources that it would take up, network traffic that it might create. But it seems perfectly scalable to any environment. Even on some of our heaviest use servers, it doesn't seem to affect anything."
"I find that the AI on offer is useful, as it's good at identifying problems. You do need a bit of customizing, however, even in its sort of vanilla form, it's pretty good at identifying problems and the root causes of those problems and whatnot."
"The ability for Dynatrace to identify the root cause of problems in a timely manner through its powerful AI capability and dependency mapping is a real value add for the service that we offer."
"The most valuable function is the ability to replay a customer session."
"The initial setup is straightforward. It is easy to track and easy to follow."
"We like the performance of the product."
"The most valuable feature is application monitoring."
"Server uptime is its most valuable feature."
"The integration and configuration of New Relic is straightforward and easy."
"The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."
"We are able to drill down and see what is going on in the system."
"End-user Synthetics and monitoring are very good."
 

Cons

"UEM (User Experience Management) works great for web clients and Android and IOS apps, but for other rich clients it's a lot more challenging."
"Under heavyweight, Dynatrace becomes slower when listing PurePaths."
"​Our environment is very complicated anyway, so the initial setup was a bit of a struggle, but only because we have so many applications and JVMs that we have been working on for long time."
"It is always requiring us to update the Dynatrace client."
"Infrastructure monitoring could be improved."
"If the user interface were made more intuitive then it would really benefit the product."
"It would be nice to have a simplified monitoring feature for non-Java applications."
"Make sure older frameworks, like PHP 5.3, are supported."
"It is very difficult to award the service level cycles at an endpoint level."
"The solution only supports the cloud platform and not on-premises."
"We have had issues with our agents going offline."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"The deployment process could be improved."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
 

Pricing and Cost Advice

"Dynatrace is the most expensive APM that we sell, compared to competitors' products. The license pricing could be improved. My customers pay for licensing yearly."
"Dynatrace's pricing for their consumption units is rather arcane compared to some of the other tools, thus making forward-looking calculations based on capacity planning quite hard."
"You get a really well-planned out monitoring suite for the money spent."
"​I would recommend doing a PoC."
"The product is really fast to implement and gives customers instant value. This is important, because it reduces costs on the implementation."
"Just go with Dynatrace. Just start with Dynatrace. Do not go into AppMon. Start with Dynatrace, because AppMon is going to give you so much extra stuff that 99% of your user base will not need it, including yourself."
"​A Dynatrace partner will always be willing to give you a trial. Go through the trial to see if there is a benefit for your company."
"The limitations I see are more to do - and maybe it's because of the nature of the job I have - but they have to do with pricing. It's a little bit pricey. It's a very good tool. It's worth the price, to a certain degree. But it's hard to justify when it's that costly."
"The solution is less expensive than AppNeta."
"The price of New Relic could improve. It is expensive."
"The pricing and licensing are too high."
"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"I loved this product, but we can no longer afford it, so we dropped it."
"This solution required a license and it is better than some other competitors."
"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."
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Answers from the Community

BH
Dec 8, 2020
Dec 8, 2020
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring. We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace. Due to a highly mature ELK implementation, we are not trying to incorporate log ...
2 out of 5 answers
reviewer802371 - PeerSpot reviewer
Oct 20, 2020
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
reviewer1352679 - PeerSpot reviewer
Oct 20, 2020
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring.  We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace.  Due to a highly mature ELK implementation, we are not trying to incorporate log analytics into solution buy may consider in the future.  We had AppD, Dynatrace, New Relic, and CA Wily all in house at the time of our evaluation.  We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing.  Between Dynatrace and New Relic, Dynatrace won based on the automation, integrated AI, support for "old" techs, and confidence we could eliminate multiple APM and infra monitoring tools.   I would not include products like BigPanda, MoogSoft, in this analysis. They are not monitoring solutions but event correlation solutions.  You will need additional monitoring products to capture data and feed them.  Having said that if you cannot consolidate tools you will likely need to purchase an event solution to make sense of all the alarms. We did evaluate these products but with Dynatrace AI did not feel the business value was there for the investment. Here's a quick pro/con list on Dynatrace & New Relic from our analysis. New Relic Pros: Insights is an awesome product and capability. Lots of capabilities and plugins to extend data collection. The APM dashboard is aesthetically pleasing and intuitive. Good training and documentation are available to support the product. New Relic Cons: Requires lots of manual configurations to implement and support.  Insights product requires an investment of time to achieve value. Licensing is a nightmare as there is virtually no transparency in what you are being charged for. Lack of solution to consolidate alerts across implementation other than significant investment in insights to manually achieve this.   Dynatrace Pros: Very simple to implement and maintain with out of the box automation which supports modern (cloud/Kubernetes) and "old" (mainframe). In-app chat is helpful.  High integration of infra and APM data for full-stack observability and engineering.  Topology and trace discovery is more reliable than other products or our CMDB.  Synthetics are easy to set up for any user. AI-assisted problem analysis on the trace discovery streamlines troubleshooting.  AI includes "events" in an analysis like VMotion, deployment events. Have not done yet but looking to leverage monitoring as code for a fully integrated and automated delivery pipeline. See keptn.sh open source project. Dynatrace Cons: User SQL lacks some functions of NRQL for user analysis.  Host, process, and service data is not available to query within the product.  Alarm processing lacks some granular controls. The Plug-in library is less robust. Good luck with your decision!
 

Top Industries

By visitors reading reviews
Educational Organization
35%
Financial Services Firm
17%
Computer Software Company
7%
Manufacturing Company
6%
Educational Organization
54%
Computer Software Company
8%
Financial Services Firm
7%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
What is your primary use case for New Relic Insights?
I use New Relic for the creation of dashboards, alerts, and any type of observability resources that are relevant for my company.
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Dynatrace vs. New Relic and other solutions. Updated: January 2025.
831,158 professionals have used our research since 2012.