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New Relic vs Sentry comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.2
New Relic's support is generally efficient with 24/7 availability, but some users report occasional slow responses and mixed satisfaction levels.
Sentiment score
3.5
Many users find Sentry's documentation sufficient, but some rate technical support 3.5/5 and use third-party resources for help.
 

Room For Improvement

Sentiment score
5.2
New Relic is costly, lacks comprehensive documentation, and needs improvements in integration, real-time monitoring, UI, reporting, and user support.
Sentiment score
5.9
Sentry needs better automation, user metrics, customizable views, simpler integration, improved alerting, debugging, tracing, and enhanced admin features.
 

Scalability Issues

Sentiment score
7.2
New Relic scales efficiently for various user groups, handling diverse workloads and expanding easily with consistent performance.
Sentiment score
7.8
Sentry scales efficiently for teams of varying sizes, handling millions of users and metrics without resource complaints or performance issues.
 

Setup Cost

Sentiment score
7.8
Enterprise buyers view New Relic's pricing as mixed, varying from affordable to costly, especially for full-stack observability and additional features.
Sentiment score
7.4
Sentry provides cost-effective pricing options, including a free plan, flexible paid plans, and a self-hosted open-source version.
 

Stability Issues

Sentiment score
8.6
New Relic is stable and reliable, with rare performance hiccups and generally high stability ratings from users.
Sentiment score
8.0
Users generally rate Sentry positively for stability and reliability, appreciating its good uptime and open-source nature.
 

Valuable Features

Sentiment score
8.2
New Relic is valued for its monitoring capabilities, integration, user interface, accurate alerts, scalability, and stability across various services.
Sentiment score
8.5
Sentry offers integration, error tracking, performance monitoring, security, and ease of use, making it superior to New Relic and Azure Monitor.
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
157
Ranking in other categories
Network Monitoring Software (6th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (2nd), Cloud Monitoring Software (4th), AIOps (3rd)
Sentry
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
11
Ranking in other categories
Debugging (1st)
 

Mindshare comparison

As of December 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 8.3%, down from 10.1% compared to the previous year. The mindshare of Sentry is 6.5%, up from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
Abdullah Baig - PeerSpot reviewer
An easy-to-use solution that has a good dashboard, performs well, and provides flexible pricing
Sentry was easy to learn compared to New Relic and Azure Monitor. I saw some valuable input. It took us the least amount of time to see how Sentry is valuable. It took just a few minutes. Session Replay provides a replay of the recorded errors. It is a good feature. Azure Monitor does not have this feature. The error reporting is straightforward. We can see everything that we need to see. The dashboard seems pretty fine. The product performs well. We can see the user's IP addresses.
report
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Top Industries

By visitors reading reviews
Educational Organization
50%
Financial Services Firm
9%
Computer Software Company
8%
Manufacturing Company
4%
Computer Software Company
19%
Financial Services Firm
10%
Comms Service Provider
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue. It could be bit better. We are looking at sorting the ...
What is your experience regarding pricing and costs for Sentry?
The product costs $26 a month if we choose a yearly subscription. Code coverage can be added for an additional $29 per month. The Team plan is the cheapest package available. We can make our own bu...
What needs improvement with Sentry?
It would be nice if the product provided a map showing the users’ geographic location.
 

Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Dropbox, Airbnb, Stripe, Uber
Find out what your peers are saying about New Relic vs. Sentry and other solutions. Updated: December 2024.
823,795 professionals have used our research since 2012.