

New Relic and Azure Monitor compete in the application and infrastructure monitoring category. Based on user reviews, New Relic has the upper hand in dashboard customization and real-time analytics, while Azure Monitor integrates deeply with other Azure services but is complex to configure.
Features: New Relic is praised for its robust real-time analytics, customizable dashboards, and valuable insights into application performance. Azure Monitor stands out for its seamless Azure integration, extensive data logging capabilities, and comprehensive infrastructure monitoring.
Room for Improvement: Users note that New Relic could improve its log management, pricing model, and expand integrations with more third-party tools. Azure Monitor requires a more straightforward setup process, better documentation, and improved user interface for ease of use.
Ease of Deployment and Customer Service: New Relic has a simpler deployment process and responsive customer service. Azure Monitor's deployment can be challenging, though its support is generally well-regarded.
Pricing and ROI: New Relic's pricing model tends to be higher, but users feel that the ROI justifies the cost due to its valuable features and real-time insights. Azure Monitor, typically more cost-effective, offers substantial ROI through Azure integration, though users sometimes find its pricing structure opaque.
Azure Monitor helps prevent impacts on their system.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
After implementing New Relic, we have decreased staffing requirements while saving time and money.
However, the second-line support is good.
Users end up getting no resolution from their team because they're outsourced vendors, and they don't have deeper expertise over any of the products they are referring to.
I would rate the support for Azure Monitor as a seven.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
With APM, you can go heavy or you can go light. It just depends on what you want, what your use case is, and how reactive you want to be to system load or resilient to failure.
Azure Monitor is very scalable; there are no issues with scalability for different kinds of businesses.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
Azure Monitor is working fine, yet I face a costing issue as if there are a lot of logs collected in the workspace or in the center, it becomes very costly.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
If Azure Monitor can independently add one gigabyte, two gigabytes, or five gigabytes at least to log storage, I can fix the logs without syncing with Log Analytics Workspace and Sentinel.
The cost skyrockets once you start using it, and there are complaints that the actual cost of the Kubernetes cluster was less than the cost they were incurring for Azure Monitor.
The challenges with Azure Monitor are that it's initially complex to set up because you need multiple components.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
When I export logs into the application, workspace, log analytic workspace, and into Sentinel to read reports, I need to add storage, which increases the cost.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
The alerting features definitely help in reducing operational downtime for my customers by allowing us to get notifications in advance and take active actions.
I also appreciate the ability to measure feature activity, see what types of devices they are on, follow specific use cases, and measure the amount of traffic going to a particular application.
Resource monitoring is essential.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Product | Mindshare (%) |
|---|---|
| New Relic | 3.8% |
| Azure Monitor | 2.4% |
| Other | 93.8% |


| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 7 |
| Large Enterprise | 29 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 77 |
Azure Monitor delivers comprehensive monitoring across applications and cloud resources, integrating seamlessly with Azure services to enhance performance tracking and telemetry analysis.
Azure Monitor extends monitoring capabilities for applications, infrastructure, and security, featuring easy integration with Azure and third-party tools. It supports dynamic alerting and telemetry, offering log analytics and metrics gathering. Users benefit from its alert system and intuitive dashboards, making it a preferred choice for multi-cloud and infrastructure monitoring across diverse IT environments. While users seek improved query building and interface navigation, they appreciate its scalability and cost-effectiveness.
What key features does Azure Monitor offer?Azure Monitor sees widespread use for infrastructure and application monitoring across industries. Companies rely on it for performance tracking and incident management, often integrating it with Application Insights for enriched data analysis. Organizations use it to monitor servers and cloud services, utilizing its capabilities in DevOps practices and during cloud transformation processes for analyzing database metrics and ensuring efficient application functioning.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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