We performed a comparison between New Relic and Elastic Observability based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Users prefer Elastic Observability over New Relic due to its comprehensive visualization and metrics, better control over backend calls, and AI integration, including simple-to-use machine learning. Despite its straightforward setup, users suggest that New Relic could improve error debugging, correlation with logs, historical data retention, and AI and machine learning capabilities.
"The product has connectors to many services."
"I have built a mini business intelligence system based on Elastic Observability."
"Good design and easy to use once implemented."
"It's easy to deploy, and it's very flexible."
"We use AppDynamics and Elastic. The reason why we're using Elastic APM is because of the license count. It's very favorable compared to AppDynamics. It's inexpensive; it's economical."
"The price is very less expensive compared to the other solutions."
"For full stack observability, Elastic is the best tool compared with any other tool ."
"The solution allows us to dig deep into data."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"The VPN is one of the solution's most valuable features for us."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"The versatility of the solution is its most valuable feature."
"The stability of New Relic APM is very good."
"You don't have to go through a list of 500 servers."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"The most valuable features are the dashboards and tracing."
"There could be more low-code features included in the product."
"The tool's scalability involves a more complex implementation process. It requires careful calculations to determine the number of nodes needed, the specifications of each node, and the configuration of hot, warm, and cold zones for data storage. Additionally, managing log retention policies adds further complexity. The solution's pricing also needs to be cheaper."
"Elastic APM's visualization is not that great compared to other tools. It's number of metrics is very low."
"More web features could be added to the product."
"There's a steep learning curve if you've never used this solution before."
"They need more skills in the market. There are not enough skills in the market. It is not pervasive enough on the market, in my opinion. In other words, there isn't a big enough user base."
"Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira."
"Elastic Observability needs to improve the retrieval of logs and metrics from all the instances."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"I would like an infrastructure network that provides real-time views, showing the issues."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"It would be nice if there were pre-made dashboards."
Elastic Observability is ranked 7th in Application Performance Monitoring (APM) and Observability with 22 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. Elastic Observability is rated 7.8, while New Relic is rated 8.6. The top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Elastic Observability is most compared with Dynatrace, AppDynamics, Azure Monitor, Sentry and Datadog, whereas New Relic is most compared with Dynatrace, Datadog, Grafana, Prometheus and Azure Monitor. See our Elastic Observability vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.