We performed a comparison between New Relic and Grafana based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Grafana is the preferred option over New Relic due to its open source nature, ability to customize and create visually appealing graphs, flexibility in integration with other tools, and reasonable pricing. While New Relic has reliable monitoring and offers in-depth application information, Grafana is known for its easy-to-use dashboard building and ability to connect with a variety of data sets.
"We like the alert features."
"The comparison feature is very good."
"Provides good dashboard visualization."
"It integrates well with other solutions."
"It is a stable, reliable product."
"The solution can scale well."
"It is easy to change and move virtual servers."
"Grafana's best features are live monitoring and alerts."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"They have baseline level alerting."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"The pricing is pretty good."
"The versatility of the solution is its most valuable feature."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"Lacks in-depth graphs and sufficient AI."
"There are not a lot of plugins for financial market monitoring."
"There are some areas of network drives that are not showing as expected based on server usage."
"There is room for improvement when using multiple dashboards because they can become complicated to keep track of and use."
"It would be helpful if Grafana provided more information and training on how to use Prometheus."
"The look and feel of the charting and graph capabilities in Grafana could improve. If they provided a storyboard type of feature as they have in other solutions, such as PowerBI. The multi-tenanted and stitch metrics features could improve."
"The technical support has room for improvement."
"Multiple dashboards combined into one dashboard has slowed things down for us."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"They should bring the pricing down to be more competitive."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"The solution needs to have staging."
"There were some settings we had issues with."
"The browser isn't exactly reliable."
Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 39 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. Grafana is rated 8.0, while New Relic is rated 8.6. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Grafana is most compared with Azure Monitor, Sentry, Dynatrace, Elastic Observability and Honeycomb.io, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Prometheus and Azure Monitor. See our Grafana vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.