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Grafana vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Grafana
Ranking in Application Performance Monitoring (APM) and Observability
6th
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
42
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
5th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Grafana is 6.4%, up from 5.8% compared to the previous year. The mindshare of New Relic is 6.6%, down from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Vikash-Agarwal - PeerSpot reviewer
Displays data visually from multiple sources while integrating seamlessly with existing systems
Grafana provides a user-friendly interface for viewing infrastructure metrics through dashboards. It integrates with Prometheus to pull data and offers a straightforward setup process. Users can monitor metrics with greater ease, and the tool aids in quickly identifying issues by providing a visual representation of data. Grafana's integration capability is straightforward, which facilitates building dashboards as needed.
Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We like the alert features."
"Provides good dashboard visualization."
"It integrates well with other solutions."
"I find Grafana beneficial due to its numerous plugins."
"The comparison feature is very good."
"There are multiple kinds of models there to create dashboards, which is quite useful."
"The most valuable aspect is customization. There are many customizations possible, so I like that."
"Great capacity planning and the solution has a great GUI."
"End-user Synthetics and monitoring are very good."
"The stability of New Relic APM is very good."
"The most valuable feature is application monitoring."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The product allows the developer to see the actual problems in the applications."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"The most valuable feature of the solution is its ability to execute queries and analyze the data."
"We are able to drill down and see what is going on in the system."
 

Cons

"We need different kinds of applications in our infrastructure to see information in Grafana."
"Lacks in-depth graphs and sufficient AI."
"I have a problem with Grafana in the area of documentation."
"Writing queries can be a bit difficult because the syntax must be maintained."
"It's difficult to see the trends on the graph when the range is too long."
"There is room for improvement when using multiple dashboards because they can become complicated to keep track of and use."
"I would like the ability to download my results into any format in order to share the information with my clients."
"There are not a lot of plugins for financial market monitoring."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic."
"The browser isn't exactly reliable."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"The solution is quite expensive."
"The pricing could be improved as it is quite high relative to what is offered."
 

Pricing and Cost Advice

"You need to purchase the solution's license for its commercial use."
"The solution is expensive."
"Since Grafana is an open-source solution, it is free of cost."
"I give the price an eight out of ten."
"I am using an open-source version"
"​Grafana is free and open source.​"
"My company uses the open-source version of Grafana, so it's free."
"We are using the open-source license."
"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
"It would be nice if we could buy it annually instead of monthly."
"The pricing and licensing are too high."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"Because of budget, we are not using the mobile app part of this tool."
"This is an expensive tool."
"The price depends on how many agents you want."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
15%
Manufacturing Company
9%
Retailer
6%
Educational Organization
54%
Financial Services Firm
7%
Computer Software Company
7%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Grafana?
The product's initial setup phase was very easy.
What is your experience regarding pricing and costs for Grafana?
I used the open-source version for my learning, which was free. In an enterprise setting, pricing is reasonable, as many customers use it.
What needs improvement with Grafana?
The interface is not well-liked by my customers. Grafana cannot be easily embedded into certain applications and offers limited customization options for graphs. I think predictive capabilities in ...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Microsoft, Adobe, Optum, Sky, Nvidia, Roblox, Wells Fargo, BlackRock, Informatica, Maersk, Daimler Truck, SNCF, Atlassian, DHL, SAP, JPMorgan Chase, Cisco, Citi and many others.
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Grafana vs. New Relic and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.