New Relic vs WhatsUp Gold comparison

New Relic and Progress Software are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #5 with an average rating of 7.8, while Progress Software is ranked #24 with an average rating of 9.5. New Relic holds a 6.6% mindshare in APM, compared to Progress Software’s 0.5% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

New Relic

Read 158 New Relic reviews

16,752 Views
13,067 Comparison Views

94% willing to recommend

WhatsUp Gold

Read 24 WhatsUp Gold reviews

867 Views
700 Comparison Views

85% willing to recommend

New Relic

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

WhatsUp Gold and New Relic are both robust monitoring solutions. Users find WhatsUp Gold's pricing and support more favorable, but New Relic's features are considered superior, making it worth the additional cost for some users.

Features: WhatsUp Gold offers comprehensive network monitoring capabilities, customizable alerts, and user-friendly dashboards. New Relic provides detailed application performance monitoring, real-time analytics, and in-depth insights into system performance.

Room for Improvement: Users suggest WhatsUp Gold could improve its reporting tools, integration options, and user interface. For New Relic, users note that it could reduce complexity, offer better documentation, and simplify its user interface.

Ease of Deployment and Customer Service: WhatsUp Gold is praised for straightforward deployment and responsive customer service. New Relic tends to have a steeper learning curve and slower support response times but remains highly functional.

Pricing and ROI: WhatsUp Gold is noted for its competitive pricing and quicker realization of ROI. New Relic users feel the higher cost is justified by its advanced feature set despite a longer ROI period.

To learn more, read our detailed New Relic vs. WhatsUp Gold Report (Updated: April 2025).

Buyer's Guide

New Relic vs. WhatsUp Gold

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

5th

Ranking in Network Monitoring Software

7th

Ranking in IT Infrastructure Monitoring

6th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)

WhatsUp Gold

Ranking in Application Performance Monitoring (APM) and Observability

24th

Ranking in Network Monitoring Software

26th

Ranking in IT Infrastructure Monitoring

27th

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Server Monitoring (14th)

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 6.6%, down from 9.8% compared to the previous year. The mindshare of WhatsUp Gold is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Tom Condo

Supervisor Information Services Operations at Seminole County Public Schools

If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue

When it comes to the intuitiveness of the topology mapping feature, our network architect created a vision diagram of our entire network and then created the links tied into the WhatsUp active monitoring to different spots on our topology map. It's one of the more critical functions we do here. We have the map displayed in different places in our room and help desk. We get alerted via emails but we can also see it visually. It does what it says it's going to do. We find this feature very helpful. The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is. All the information is provided. This feature really helps. You can see the correlation between that link and what failed. This feature is very helpful. The interface is fairly intuitive. Some of our users used SolarWinds and Nagios, and WhatsUp is easy in comparison. Once you get set up, the look, feel, and configuration are good. Our network architect had never used it before but he was able to create the Visio and map. It was very simple. He has no problems with it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."

"The stability of New Relic APM is very good."

"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."

"The VPN is one of the solution's most valuable features for us."

"The most valuable features of New Relic are the reports and ease of use."

"New features are added often."

"It has in-depth analysis using developer code for someone whose not traditionally a developer."

"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."

More New Relic pros

"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."

"The most valuable feature is the auto-discovery function."

"The documentation is very good."

"The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is."

"The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface."

"WhatsUp Gold is very easy to deploy."

"This is a good, stable network monitoring solution for devices."

"The threshold alerting is the most valuable feature."

More WhatsUp Gold pros

Cons

"We have had issues with our agents going offline."

"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."

"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."

"I haven't come across any features that are lacking."

"The solution could improve by having more network monitoring features, such as for all the infrastructure."

"It is very difficult to award the service level cycles at an endpoint level."

"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."

"The solution should include more detailed reports for SQL database requests."

More New Relic cons

"I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy."

"WhatsUp Gold should work on real-time monitoring and configuration management. If they succeed in doing this, the solution will cover all the network troubleshooting aspects and will be a benefit."

"Improvements are needed in integration, especially for WhatsApp call and messages."

"The new release cadence needs to be improved. It takes a while for them to add new features and functionality. There should be a quicker turnaround with new versions."

"The tool should focus on increasing its market share, as it is the only area of concern where improvements are needed."

"Importing the maps and being able to customize them could be easier."

"The technical support does not bother to respond."

"The point system is not clear and clarity around this would improve our understanding of the system."

More WhatsUp Gold cons

Pricing and Cost Advice

"The pricing and licensing are too high."

"The detection piece of it brings us a big return on investment."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"It would be nice if we could buy it annually instead of monthly."

More New Relic pricing and cost advice

"There is a license needed to use WhatsUp Gold."

"Pricing is reasonable compared to other products."

"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

"This is a well priced solution."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

"The most valuable feature is the cost compared to other solutions."

"The price of WhatsUp Gold is good."

More WhatsUp Gold pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

52%

Computer Software Company

Financial Services Firm

Manufacturing Company

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

See all answers

What do you like most about WhatsUp Gold?

The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one l...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be benefici...

See all answers

Comparisons

Dynatrace vs New Relic

Compared 12% of the time

Elastic Observability vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 9% of the time

Azure Monitor vs New Relic

Compared 5% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

More New Relic Competitors

Grafana vs WhatsUp Gold

Compared 13% of the time

PRTG Network Monitor vs WhatsUp Gold

Compared 9% of the time

Zabbix vs WhatsUp Gold

Compared 9% of the time

SolarWinds NPM vs WhatsUp Gold

Compared 8% of the time

Nagios XI vs WhatsUp Gold

Compared 6% of the time

More WhatsUp Gold Competitors

Product Reports

Buyer's Guide

New Relic

April 2025

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Buyer's Guide

WhatsUp Gold

March 2025

Download WhatsUp Gold product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic

Explore and manage your entire network infrastructure effortlessly with WhatsUp Gold's robust layer 2/3 discovery, creating a detailed interactive map from the edge to the cloud. Monitor devices, wireless controllers, servers, virtual machines, applications, and traffic flows across various environments. Real-time alerts ensure optimal performance, allowing you to meet or exceed SLAs. The platform offers customizable maps, dashboards, and alerts for easy network management. Quickly resolve issues with intuitive workflows, reducing Mean Time to Resolution (MTTR). WhatsUp Gold's integrated log management provides easy visibility and control of device log data, allowing monitoring, filtering, searching, and alerting on syslogs or Windows logs. Archive logs to comply with regulatory requirements and preserve historical data, all through a user-friendly interface. Streamline network monitoring and issue resolution with WhatsUp Gold, making network management efficient and hassle-free.

Progress Software

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

New Relic vs. WhatsUp Gold

April 2025

Free Report: New Relic vs. WhatsUp Gold

Find out what your peers are saying about New Relic vs. WhatsUp Gold and other solutions. Updated: April 2025.

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