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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

WhatsUp Gold provides stable network monitoring and effectively monitors network devices and servers.
Features such as network bandwidth monitoring, NetFlow, and health monitoring of devices are highly valued.
It offers easy installation, configuration, and deployment processes.
Auto scanning helps in identifying rogue devices on networks.
Interactive mapping interface allows users to zoom, scroll, and drill down to navigate network issues efficiently.

CONS

Adding on services increases the cost and there is no option for ATM monitoring in the current version.
Users want SMS available via WhatsUp Gold without using third-party SMS servers.
The licensing model could be improved, as the levels are too far apart, making it more expensive than necessary.
Technical support does not respond adequately.
The new release cadence needs to be improved for quicker turnaround with new features and functionality.
 

WhatsUp Gold Pros review quotes

EW
Jun 23, 2019
The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface.
Tom Condo - PeerSpot reviewer
Apr 1, 2024
The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is.
reviewer775476 - PeerSpot reviewer
Jun 11, 2019
It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature.
Learn what your peers think about WhatsUp Gold. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
AS
Aug 19, 2024
The tool's most valuable feature is the visibility it offers of everything in the network and infrastructure.
reviewer1409016 - PeerSpot reviewer
Sep 10, 2020
It handles the basics of monitoring.
WhatsUp677 - PeerSpot reviewer
Jun 13, 2019
We no longer have to manually search for problems because we are alerted when something in the network goes down.
reviewer775476 - PeerSpot reviewer
Dec 16, 2019
The documentation is very good.
AA
Sep 10, 2019
This is a good, stable network monitoring solution for devices.
YI
Feb 24, 2021
The user interface is good enough.
Mohamed Rafiq - PeerSpot reviewer
Nov 2, 2022
The product is reasonably priced.
 

WhatsUp Gold Cons review quotes

EW
Jun 23, 2019
One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in.
Tom Condo - PeerSpot reviewer
Apr 1, 2024
Importing the maps and being able to customize them could be easier.
reviewer775476 - PeerSpot reviewer
Jun 11, 2019
Pricing is too high relative to how many devices we use. The price list is not linear to number of devices.
Learn what your peers think about WhatsUp Gold. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
AS
Aug 19, 2024
The tool should focus on increasing its market share, as it is the only area of concern where improvements are needed.
reviewer1409016 - PeerSpot reviewer
Sep 10, 2020
The product is old and not updated.
WhatsUp677 - PeerSpot reviewer
Jun 13, 2019
The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product.
reviewer775476 - PeerSpot reviewer
Dec 16, 2019
The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be.
AA
Sep 10, 2019
Adding on services increases the cost and on the version we have there is no option for ATM monitoring.
YI
Feb 24, 2021
We can never achieve or get a good picture of the network topology.
Mohamed Rafiq - PeerSpot reviewer
Nov 2, 2022
I might like to see a better interface in the future.