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WhatsUp Gold pros and cons

Vendor: Progress Software

3.9 out of 5

25 reviews
85% willing to recommend

Pros & Cons summary

WhatsUp Gold offers threshold alerting, automatic monitoring, and real-time NetFlow monitoring, providing businesses with valuable benefits. The auto-discovery function and interactive mapping enhance usability and network visibility. Despite its strengths, enhancements in application monitoring and better integration with network devices are needed. Pricing concerns and technical support issues are noted, along with a demand for direct SMS features. Users also suggest licensing model improvements for better affordability.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Threshold alerting is highly valued for its ability to notify users when issues arise in the network.

WhatsUp Gold provides effective monitoring of network devices and servers, utilizing features such as NetFlow and virtualized maps.

The automatic discovery and scanning capabilities help identify rogue devices and offer comprehensive visibility of the network.

WhatsUp Gold is praised for its ease of installation and deployment, with good documentation supporting the process.

Interactive mapping, including automatic topology generation and integration with virtualization and wireless, enhances network issue identification and analysis.

CONS

There is a need for enhancements in the application monitoring as competitors offer better functionality.

Pricing is considered too high relative to the number of devices being used, and the pricing model is not linear.

Better integration with switches to automatically generate a network map and monitor traffic is desired.

There is a need for full integration with Active Directory to track user activity effectively.

Users would like WhatsUp Gold to integrate with WhatsApp for SMS without relying on third-party servers.

WhatsUp Gold Pros review quotes

AB

MD at Thembanet

Mar 14, 2019

The threshold alerting is the most valuable feature.

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Network Engineer at a government with 1,001-5,000 employees

Jun 11, 2019

It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature.

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Assistant Systems Administrator at a non-profit with 51-200 employees

Jun 11, 2019

The most valuable feature is the monitoring of resources.

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Pre-Sales / Technical Account Manager at a tech services company with 1-10 employees

Jun 13, 2019

We no longer have to manually search for problems because we are alerted when something in the network goes down.

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EW

IKT Konsulent at a government with 5,001-10,000 employees

Jun 23, 2019

The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface.

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AA

IT Manager at SABA Bank

Sep 10, 2019

This is a good, stable network monitoring solution for devices.

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Manager at DEWA

Sep 22, 2019

I use it on premises to monitor my network database. We monitor the link up/down and use the SNMP traps as well.

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SyedKareemuddin

IT Manager at COCA COLA

Sep 25, 2019

The most valuable features are network bandwidth monitoring and monitoring device health.

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reviewer1091601

Information Security Engineer at a tech services company with 11-50 employees

Oct 22, 2019

The installation and configuration process are easy.

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Network Engineer at a government with 1,001-5,000 employees

Dec 16, 2019

The documentation is very good.

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Show 10 more reviews (out of 23)

WhatsUp Gold Cons review quotes

AB

MD at Thembanet

Mar 14, 2019

I would like to see them do an enhancement to the application monitoring. A lot of other products do better application monitoring so they should do some improvements to the application monitoring.

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Network Engineer at a government with 1,001-5,000 employees

Jun 11, 2019

Pricing is too high relative to how many devices we use. The price list is not linear to number of devices.

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Assistant Systems Administrator at a non-profit with 51-200 employees

Jun 11, 2019

I would like to see better integration with switches so that you can see what is connected to each port, what the traffic is, and have a network map automatically generated.

Read full review

Free Report: WhatsUp Gold Reviews and More

Learn what your peers think about WhatsUp Gold. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,455 professionals have used our research since 2012.

Pre-Sales / Technical Account Manager at a tech services company with 1-10 employees

Jun 13, 2019

The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product.

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EW

IKT Konsulent at a government with 5,001-10,000 employees

Jun 23, 2019

One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in.

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AA

IT Manager at SABA Bank

Sep 10, 2019

Adding on services increases the cost and on the version we have there is no option for ATM monitoring.

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Manager at DEWA

Sep 22, 2019

I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy.

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SyedKareemuddin

IT Manager at COCA COLA

Sep 25, 2019

Integrations with other devices. I want to have a product that has full integration with my active directory so I can track user activity. I want to track my complete user activity, so I'm looking for a product to implement in the near future, which will have full integration with my network and active directory users. It became very difficult to track user activity.

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reviewer1091601

Information Security Engineer at a tech services company with 11-50 employees

Oct 22, 2019

Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible.

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Network Engineer at a government with 1,001-5,000 employees

Dec 16, 2019

The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be.

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Show 10 more reviews (out of 23)

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