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Prometheus Group vs WhatsUp Gold comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Prometheus Group
Ranking in Application Performance Monitoring (APM) and Observability
9th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
No ranking in other categories
WhatsUp Gold
Ranking in Application Performance Monitoring (APM) and Observability
24th
Average Rating
7.8
Reviews Sentiment
7.4
Number of Reviews
24
Ranking in other categories
Network Monitoring Software (26th), Server Monitoring (14th), IT Infrastructure Monitoring (27th)
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Prometheus Group is 3.4%, down from 3.6% compared to the previous year. The mindshare of WhatsUp Gold is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

MuhammadAzhar Khan - PeerSpot reviewer
Free to use and provides valuable monitoring capabilities
Prometheus is a scalable and flexible tool that I can deploy on any cloud platform. It is free to use and provides valuable monitoring capabilities. It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus. The ability to deploy on any cloud platform or environment, including Kubernetes, is a major advantage.
Tom Condo - PeerSpot reviewer
If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue
When it comes to the intuitiveness of the topology mapping feature, our network architect created a vision diagram of our entire network and then created the links tied into the WhatsUp active monitoring to different spots on our topology map. It's one of the more critical functions we do here. We have the map displayed in different places in our room and help desk. We get alerted via emails but we can also see it visually. It does what it says it's going to do. We find this feature very helpful. The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is. All the information is provided. This feature really helps. You can see the correlation between that link and what failed. This feature is very helpful. The interface is fairly intuitive. Some of our users used SolarWinds and Nagios, and WhatsUp is easy in comparison. Once you get set up, the look, feel, and configuration are good. Our network architect had never used it before but he was able to create the Visio and map. It was very simple. He has no problems with it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is easy to maintain."
"The good thing is it integrates well with the Grafana dashboard. It comes with a UI where you see everything as a graph."
"The product's initial setup phase is very easy."
"The resilience of the solution's metric collection is very nice."
"The most valuable features of Prometheus are the many functions available. The functions are helpful for understanding the behavior of applications and infrastructure."
"The most valuable feature of Prometheus is the ease of pulling the metrics."
"It lets me proactively identify and resolve system issues. This, in terms of, most of the time, really reduces downtime. Because when there are notifications on time when we engage it quickly on time, our downtime is highly reduced. So basically, Prometheus is for monitoring and alerting."
"The solution helps us to scale our products and services, and it helps me by gathering those metrics."
"It is stable."
"The most important features of WhatsUp Gold are the server health and uptime it provides. Additionally, WhatsUp Gold is a Windows-based solution which is a benefit."
"NetFlow monitoring, real-time monitoring, and surveys have been the most valuable features for our business."
"I use it on premises to monitor my network database. We monitor the link up/down and use the SNMP traps as well."
"Auto scanning is most valuable. It looks for rogue devices on your network."
"WhatsUp Gold is very easy to deploy."
"The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is."
"The solution effectively monitors network devices and servers."
 

Cons

"The initial setup of Prometheus is complex and rated one out of five in ease of setup."
"The product must improve its documentation."
"Improvements could be made to the user interface."
"The primary area where Prometheus could be improved is in terms of pricing, particularly when used with managed services."
"The UI and GUI are areas of concern in the product."
"Lacks the ability to clusterize."
"Prometheus can be initially difficult for users since it has its query language, PromQL. The minimalistic interface is complicated to understand. They need to improve their interface so that users who don't know PromQL can also use it. You can only leverage the tool when you know PromQL."
"One potential area for improvement would be fixing the occasional glitches and bugs."
"One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in."
"The interface needs some work."
"Integrations with other devices. I want to have a product that has full integration with my active directory so I can track user activity. I want to track my complete user activity, so I'm looking for a product to implement in the near future, which will have full integration with my network and active directory users. It became very difficult to track user activity."
"Pricing is too high relative to how many devices we use. The price list is not linear to number of devices."
"The product is old and not updated."
"I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy."
"Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be beneficial."
"Adding on services increases the cost and on the version we have there is no option for ATM monitoring."
 

Pricing and Cost Advice

"Prometheus is an open-source tool."
"The solution is open source."
"Prometheus is an open-source solution."
"The product is free."
"Prometheus is available as an open-source product."
"It is an open-source tool."
"The tool is open-sourced."
"Prometheus is an open-source solution."
"The most valuable feature is the cost compared to other solutions."
"The price of WhatsUp Gold is good."
"I'm not sure, but it's expensive. We don't pay any additional fees."
"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."
"This is a well priced solution."
"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."
"Pricing is reasonable compared to other products."
"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Computer Software Company
15%
Manufacturing Company
7%
Government
6%
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Prometheus?
The most valuable feature of Prometheus is its ability to collect metrics.
What is your experience regarding pricing and costs for Prometheus?
Prometheus is cost-effective for me as it is free. Using cloud-native alternatives like Amazon Prometheus would incur charges.
What is your primary use case for Prometheus?
I use Prometheus for monitoring purposes in IT infrastructure. It is particularly useful for environments using Kubernetes, as it monitors ports, containers, instances, and applications effectively.
What do you like most about WhatsUp Gold?
The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one l...
What is your experience regarding pricing and costs for WhatsUp Gold?
Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...
What needs improvement with WhatsUp Gold?
Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be benefici...
 

Overview

 

Sample Customers

Information Not Available
Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof
Find out what your peers are saying about Prometheus Group vs. WhatsUp Gold and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.