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AWS X-Ray vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AWS X-Ray
Ranking in Application Performance Monitoring (APM) and Observability
17th
Average Rating
7.8
Reviews Sentiment
7.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Network Monitoring Software (7th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)
 

Mindshare comparison

As of January 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AWS X-Ray is 3.9%, up from 3.6% compared to the previous year. The mindshare of New Relic is 8.1%, down from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Parth Solanki - PeerSpot reviewer
Saves time, is relatively cheap, and helps find errors
If we get any error, we can go to X-Ray and get all the requests for a certain error in one place. It makes it easy to find the issue in your own product. You can look at logs and error logs and find loopholes. You can do direct queries to get specific requests over the course of a day. It's very good at error reporting and quite fast. You also get a lot of information, including IP addresses, user locations, et cetera.
Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most important one is compliance. We're able to achieve our regulatory levels. We're able to achieve the security level that we need for the federal government."
"AWS X-Ray is a strong solution and has a smooth integration process."
"The most beneficial feature is that it shows a dashboard for performance intervals, which reveals latencies."
"It is a very scalable solution."
"The most promising feature of AWS X-Ray is that you can debug the issues through the proper logs. You can also get an analysis out of the logs for some use cases, though I have yet to try all the features of AWS X-Ray."
"The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of each step in each request we do in our endpoints."
"The error analysis capabilities of X-Ray are really good."
"AWS X-RAY identifies bottlenecks in terms of stability and performance and how long certain data lives in terms of response time and duration."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"The simplicity of the dashboard is very good."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"The pricing is pretty good."
"The product's initial setup phase was very easy."
"The most valuable features of New Relic are the reports and ease of use."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"The stability of New Relic APM is very good."
 

Cons

"The user interface is sometimes kind of confusing to understand. It's not very user-friendly."
"It should have X-Ray SDKs for different languages like Node.js, Python, or Java."
"If you have a small team, it's probably overkill."
"What needs to be better in AWS X-Ray is the log filtering. Predefined filters could be helpful because the power of analytics comes from how you can filter the data. I also want to see more KPIs from AWS X-Ray."
"A significant downside is that it is very expensive."
"I do not have any notes in terms of improvements."
"Like most Amazon products, the user interface, configuration, and tuning aren't the easiest. That's the biggest reason why people tend to go to products like TerraForm and Terragrunt. We use TerraForm and Terragrunt. So, for setting things up and interacting with X-Ray, it's definitely the user interface that can be better."
"They can improve how traces are sent to other providers."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"The browser isn't exactly reliable."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"It is very difficult to award the service level cycles at an endpoint level."
"The solution should include more detailed reports for SQL database requests."
 

Pricing and Cost Advice

"As you develop a relationship with Amazon, your pricing gets lower. You get credits for the amount of the system you use, and then if you're the government, you can get government pricing. For commercial users, there's a hump when you go from small to medium to big enterprise. Small businesses can live pretty easily off the free tier in a lot of cases, but when you go from a medium to a big enterprise, it becomes more expensive on a per-user basis. I'd like to see that curve going in a different way where pricing can be driven down while people are trying to adopt the technology."
"The solution is a bit expensive."
"The pricing for AWS X-Ray is a six out of ten."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"Cost is significant with a lot of extras."
"It would be nice if we could buy it annually instead of monthly."
"This solution required a license and it is better than some other competitors."
"This is an expensive tool."
"We feel it's a little bit pricey."
"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."
"I think the pricing is reasonable."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
17%
Manufacturing Company
9%
Comms Service Provider
6%
Educational Organization
54%
Computer Software Company
8%
Financial Services Firm
7%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about AWS X-Ray?
AWS X-Ray is a strong solution and has a smooth integration process.
What is your experience regarding pricing and costs for AWS X-Ray?
AWS X-Ray is very beneficial, however, it is expensive. It should be more cost-effective.
What needs improvement with AWS X-Ray?
It should have X-Ray SDKs for different languages like Node.js, Python, or Java. It should also have custom annotations and better instruments for external API services. In addition to these, X-Ray...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

COMCAST, ConnectWise, skyscanner, AirAsia, cookpad, cimpress, VTEX, zowdow
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about AWS X-Ray vs. New Relic and other solutions. Updated: January 2025.
831,158 professionals have used our research since 2012.