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BMC TrueSight Operations Management pros and cons

Vendor: BMC
4.1 out of 5
Badge Leader
2,834 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

BMC TrueSight Operations Management is quickly implementable, allowing new monitoring applications to be set up within a day.
It has significantly reduced the need for manual monitoring, cutting down required headcount from six to one by automating event processing and escalation.
BMC TrueSight Operations Management excels in event management with capabilities to aggregate and correlate various data types like logs, application data, and network data from multiple tools into a single console.
Its event management features include a wide range of customizable options, such as building unique rules and implementing specific logics on alerts, using the flexible MRL language.
BMC TrueSight Operations Management can scale easily, making it suitable for varying customer requirements and infrastructure sizes.

CONS

RBAC controls and administrative privileges delegation are limited in BMC TrueSight Operations Management.
Application performance monitoring features are lacking, with Dynatrace and New Relic being market leaders in this area.
Complexity is high due to the number of required servers, components, and agents.
Training resources are insufficient, requiring internal dissemination after initial training classes.
Technical support needs improvement in product knowledge and response time.
 

BMC TrueSight Operations Management Pros review quotes

JR
May 23, 2019
The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud.
ServiceDdffe - PeerSpot reviewer
Aug 19, 2019
From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day.
PM
May 20, 2019
The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution].
Learn what your peers think about BMC TrueSight Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
817,354 professionals have used our research since 2012.
DG
Aug 25, 2019
The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event.
SF
Jul 7, 2019
We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP.
Monitori66fb - PeerSpot reviewer
Aug 25, 2019
We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant.
MA
Aug 2, 2020
The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization.
SrManagef31c - PeerSpot reviewer
Jun 12, 2019
It is breadth. It covers so many different technologies which can roll up into a single console.
Prajakta Solanke - PeerSpot reviewer
Jan 16, 2023
What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load.
reviewer1776849 - PeerSpot reviewer
Feb 8, 2022
Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale.
 

BMC TrueSight Operations Management Cons review quotes

JR
May 23, 2019
Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need.
ServiceDdffe - PeerSpot reviewer
Aug 19, 2019
We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy.
PM
May 20, 2019
We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved.
Learn what your peers think about BMC TrueSight Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
817,354 professionals have used our research since 2012.
DG
Aug 25, 2019
Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter.
SF
Jul 7, 2019
The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support.
Monitori66fb - PeerSpot reviewer
Aug 25, 2019
In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally.
MA
Aug 2, 2020
It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required.
SrManagef31c - PeerSpot reviewer
Jun 12, 2019
I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it.
Prajakta Solanke - PeerSpot reviewer
Jan 16, 2023
The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure.
reviewer1776849 - PeerSpot reviewer
Feb 8, 2022
This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time.