We compared BMC TrueSight Operations Management and Nagios XI across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting. Nagios XI received positive feedback for its versatility and adaptability. It offers a diverse selection of plugins and scripts for monitoring needs.
Room for Improvement: TrueSight users say the solution could allow the user to drill down more and improve interoperability. Users have suggested Nagios XI could improve integration, simplify configuration, and make the platform more user-friendly. Nagios XI users also suggest improvements to network visibility and cloud discovery.
Service and Support: Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge. Some Nagios XI customers complained about the lack of chat or phone support options.
Ease of Deployment: BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions. Some Nagios XI users found the setup to be relatively simple, while others considered it challenging. Deployment can take a few months to complete, and there’s a steep learning curve.
Pricing: BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis. Nagios XI’s pricing is considered reasonable and transparent, with no extra charges.
ROI: Users said TrueSight’s ROI is difficult to quantify and uncertain. Nagios XI users reported positive outcomes overall, but some said visibility limitations lower the solution’s ROI.
Comparison Results: BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews. Nagios XI is an affordable, flexible solution with a broad feature set and a selection of helpful plugins. At the same time, users say the setup can be complex, and some expressed a desire for more convenient ways to contact support.
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"It works irrespective of the operating system we’re running."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"The most valuable features of the solution are alert management, alert generation, and event management."
"BPI: It allows defining peripherals to map business criticality for efficient monitoring, as required."
"Though I downplayed the administrative NCC GUI, this is by far the strongest aspect of the Nagios XI product."
"Nagios is stable and it's easy to use the monitoring software, which is why we chose this product."
"An excellent solution that is easy and intuitive to implement."
"Nagios XI helps us monitor the bandwidth of the internet connection, HTTP, DNS, active directory services, and exchange data availability. We have multiple servers to monitor databases, availability of servers, and ping."
"The dashboard allows you to see what's going on in the overall system."
"The most valuable feature is its support for different types of devices, where it can use all of the equipment that you need."
"The solution has a lot of plugins and scripts integrated with it."
"The UI for the end users could be improved and more flexible than it is now."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"The product must provide more AI capabilities."
"I would like a much easier GUI so that I can delete events and logs, which will free up a lot of space."
"The way Nagios displays information isn't easy for a new user to understand. It's not intuitive enough. You need to read some tutorials or be trained to understand what it's displaying. Also, I think it needs more features to improve network visibility because there are some things you can't detect."
"They need more documentation for the plugins."
"I would like to be able to extend it to all of our data centers, whether they are in the cloud or not. It would be helpful if I could connect everywhere."
"Improve the documentation, examples, and best practices, therefore users can understand how to do things."
"The product uses the backend as Perl and could be modified to a more lightweight solution like what's being offered by other vendors."
"The reporting structure could be more streamlined."
"Open-source software is usually not user-friendly."
More BMC TrueSight Operations Management Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 21st in IT Infrastructure Monitoring with 50 reviews while Nagios XI is ranked 9th in IT Infrastructure Monitoring with 54 reviews. BMC TrueSight Operations Management is rated 8.2, while Nagios XI is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas Nagios XI is most compared with Nagios Core, Zabbix, PRTG Network Monitor, Wireshark and Icinga. See our BMC TrueSight Operations Management vs. Nagios XI report.
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