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BMC TrueSight Operations Management vs Datadog comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Application Performance Monitoring (APM) and Observability
20th
Ranking in IT Infrastructure Monitoring
16th
Ranking in Cloud Monitoring Software
18th
Ranking in AIOps
7th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
50
Ranking in other categories
Event Monitoring (2nd)
Datadog
Ranking in Application Performance Monitoring (APM) and Observability
1st
Ranking in IT Infrastructure Monitoring
2nd
Ranking in Cloud Monitoring Software
1st
Ranking in AIOps
1st
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
186
Ranking in other categories
Network Monitoring Software (3rd), Log Management (3rd), Container Monitoring (2nd), Cloud Security Posture Management (CSPM) (9th)
 

Mindshare comparison

As of January 2025, in the Cloud Monitoring Software category, the mindshare of BMC TrueSight Operations Management is 0.9%, down from 1.4% compared to the previous year. The mindshare of Datadog is 13.1%, down from 15.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Kevin Palmer - PeerSpot reviewer
Useful log aggregation and management with helpful metrics aggregation
Datadog provides us value in three major ways: First, Datadog provides best-in-class functionality in many, if not all, of the products to which we subscribe (infrastructure, APM, log management, serverless, synthetics, real user monitoring, DB monitoring). In my experience with other tools that provide similar functionality, Datadog provides the largest feature set with the most flexibility and the best performance. Second, Datadog allows us to access all of those services in one place. Having to learn and manage only one tool for all of those purposes is a major benefit. Third, Datadog provides significant connectivity between those services so that we can view, summarize, organize, translate and correlate our data with maximum effect. Not needing to manually integrate them to draw lines between those pieces of information is a huge time savings for us.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"It is a scalable solution."
"The initial setup of BMC TrueSight Operations Management was easy."
"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"It is easy to navigate the menu and create tests."
"The most valuable feature I have found is the elastic container service."
"Real user monitoring gives us invaluable insights into actual user experiences, helping us prioritize improvements where they matter most."
"The ease with which we can filter, use metrics, and give accounts to customers, then let the customer filter, set up metrics, and alerts. This has been a big win for us."
"It lets us react more quickly to things going wrong. Whereas before, it might have been 30 minutes to an hour before we noticed something going on, we will know within a minute or two if something is off, which will let us essentially get something back up and running faster for our customers, which is revenue."
"We have been impressed with the uptime and clean and light resource usage of the agents."
"Straightforward to integrate and automate."
"The most valuable feature of Datadog is its logs."
 

Cons

"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"The product must provide application or service monitoring features."
"The solution's support service could be better."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"BMC's online documentation is often incorrect or incomplete."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"Cost is an issue with BMC TrueSight Operations Management."
"Datadog has a lot of features kind of cramped into one dashboard. It's quite hard to get around what feature does exactly what. There was a steep learning curve, trying to navigate through menus."
"Additional metrics should be included."
"The cost does add up quickly, so it can be some effort to justify the necessary outlay to those paying the bills."
"Managing dashboards as IaC is a bit hard to work out at times."
"One key improvement we would like to see in a future Datadog release is the inclusion of certain metrics that are currently unavailable. Specifically, the ability to monitor CPU and memory utilization of AWS-managed Airflow workers, schedulers, and web servers would be highly beneficial for our organization."
"The correlation between the logs and the metrics needs improvement as most cases, we might use another logging tool (that is cheaper in cost) which we then have to link together."
"Deploying the agents is still very manual."
"If there were a more cost-effective manner of deploying the tool, we'd be more likely to adopt it more widely."
 

Pricing and Cost Advice

"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"It is a relatively inexpensive solution."
"The tool is moderately expensive."
"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"Datadog does not provide any free plans to use the solution. When I start with a proof of concept it would be sensible to have a free plan to test the tool and check whether it fits the requirements of the project. Before the production stage, it is always good to have a free plan with some limited features, number of requests, or logs."
"The solution is fairly priced but history and log storage can get costly depending on your needs."
"At my last company, we did see ROI, specifically around response time. We could get to mission critical things that were down and losing revenue on immediately. So, the product paid itself back."
"My advice is to really keep an eye on your overage costs, as they can spiral really fast."
"The pricing and licensing through AWS Marketplace has been good. It would be nice if it was cheaper, but their pricing is reasonable for what it is. Sometimes, for their newer features, they charge as if it's fully fleshed out, even though it is a newer feature and it may have less stuff than their other items."
"Sometimes it's very hard to project how much it will cost for the monthly subscription for the next month when you add certain features. Having better visibility of the cost would give a better experience."
"The solution's pricing depends on project volume."
"If you do your homework, you'll find that if you're really concerned with cost, it's good."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
14%
Manufacturing Company
8%
Government
6%
Educational Organization
39%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...
Which would you choose - Datadog or Dynatrace?
Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...
 

Also Known As

ProactiveNet, TrueSight Operations Management
No data available
 

Learn More

 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
Find out what your peers are saying about BMC TrueSight Operations Management vs. Datadog and other solutions. Updated: January 2025.
831,158 professionals have used our research since 2012.