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BMC TrueSight Operations Management vs Datadog comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Application Performance Monitoring (APM) and Observability
21st
Ranking in IT Infrastructure Monitoring
25th
Ranking in Cloud Monitoring Software
20th
Ranking in AIOps
8th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Event Monitoring (2nd)
Datadog
Ranking in Application Performance Monitoring (APM) and Observability
1st
Ranking in IT Infrastructure Monitoring
2nd
Ranking in Cloud Monitoring Software
1st
Ranking in AIOps
1st
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
188
Ranking in other categories
Network Monitoring Software (3rd), Log Management (3rd), Container Monitoring (2nd), Cloud Security Posture Management (CSPM) (7th)
 

Mindshare comparison

As of March 2025, in the Cloud Monitoring Software category, the mindshare of BMC TrueSight Operations Management is 0.8%, down from 1.4% compared to the previous year. The mindshare of Datadog is 11.0%, down from 13.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Kevin Palmer - PeerSpot reviewer
Useful log aggregation and management with helpful metrics aggregation
Datadog provides us value in three major ways: First, Datadog provides best-in-class functionality in many, if not all, of the products to which we subscribe (infrastructure, APM, log management, serverless, synthetics, real user monitoring, DB monitoring). In my experience with other tools that provide similar functionality, Datadog provides the largest feature set with the most flexibility and the best performance. Second, Datadog allows us to access all of those services in one place. Having to learn and manage only one tool for all of those purposes is a major benefit. Third, Datadog provides significant connectivity between those services so that we can view, summarize, organize, translate and correlate our data with maximum effect. Not needing to manually integrate them to draw lines between those pieces of information is a huge time savings for us.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BMC TrueSight Operations Management is easily scalable."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"The tool is flexible enough to be customized based on customer requirements."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"Datadog has made it much easier to have a central place for people to look for logs and made it much easier to notify them of any elevated error rates or failures."
"The most valuable aspect is for us to have everything in one place."
"It lets us react more quickly to things going wrong. Whereas before, it might have been 30 minutes to an hour before we noticed something going on, we will know within a minute or two if something is off, which will let us essentially get something back up and running faster for our customers, which is revenue."
"Straightforward to integrate and automate."
"This is definitely a good product and I would consider them one of the leaders within the application monitoring and cloud monitoring space."
"I have found the logging and tracing features the most valuable."
"Thanks to the logs, we manage to make better reports through Jira and also to trace the request with more facility than we would be able to do otherwise."
"The web app has a real-time support chat window in which a support engineer is chatting with you within a minute."
 

Cons

"BMC's online documentation is often incorrect or incomplete."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"The solution is overly complex."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"The UI for the end users could be improved and more flexible than it is now."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"Logging is not a great experience."
"The documentation could be improved regarding setting up the agent properly and debugging."
"It lacks consistency in the APIs."
"Network device and performance monitoring could be improved, as we've faced some limitations in this area."
"It could use some additional features when working with metrics like Grafana or like New Relic has. Datadog does not use library technologies like Dynatrace does. Datadog has machine learning too, but it does not have this option in all layers of monitoring like infrastructure service process in applications."
"The sheer amount of products that are included can be overwhelming."
"This service could be less costly."
"The wide range of products Datadog now offers can be a bit intimidating to developers."
 

Pricing and Cost Advice

"The solution is based on endpoints and knowledge models which can be costly."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"Other products are more expensive than BMC TrueSight."
"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
"They have changed the licensing fees."
"The cost depends on the usage."
"Pricing is very high."
"We did a five-year, multimillion dollar deal."
"The pricing came up a bit compared to their competitors. It is not that the price has risen, but that the competitors have gone down. They keep adding more features that I would have expected to be baked in at a more nominal price. I have been increasingly dissatisfied with the pricing, but not enough to jump ship."
"Licensing is based on the retention period of logs and metrics."
"I am not satisfied with its licensing. Its payment is based on the exported data, and there was an explosion of the data for three or four weeks. My customer was not alerted, and there was no way for them to see that there has been an explosion of data. They got a big invoice for one or two months. The pricing model of Datadog is based on the data. The customer was quite surprised about not being alerted about this explosion of data. They should provide some kind of alert when there is an increase in usage."
"It has a module-based pricing model."
"The solution's pricing depends on project volume."
"If you do your homework, you'll find that if you're really concerned with cost, it's good."
"It is easy to run up a large bill, so become familiar with the cost of each piece of your bill and use the metrics they supply to estimate and monitor your bill."
"​Pricing seems reasonable. It depends on the size of your organization, the size of your infrastructure, and what portion of your overall business costs go toward infrastructure."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
14%
Manufacturing Company
8%
Government
6%
Educational Organization
39%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...
Which would you choose - Datadog or Dynatrace?
Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...
 

Also Known As

ProactiveNet, TrueSight Operations Management
No data available
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
Find out what your peers are saying about BMC TrueSight Operations Management vs. Datadog and other solutions. Updated: February 2025.
839,422 professionals have used our research since 2012.