BMC TrueSight Operations Management vs Centreon comparison

BMC TrueSight Operations Ma...

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Executive SummaryUpdated on Jan 12, 2025

BMC TrueSight Operations Management and Centreon are prominent competitors in the IT infrastructure and event management category. Centreon appears to have an advantage due to its open-source platform, cost-effectiveness, and simpler deployment compared to BMC TrueSight's higher complexity and pricing.

Features: BMC TrueSight Operations Management is known for its integrated event management, which allows seamless management across IT layers from applications to the cloud. It offers a manager of managers role, aiding in root cause analysis and consolidating IT assets management with other BMC products. Centreon is valued for its open-source platform, which is flexible and user-friendly, offering integration with various technologies alongside intuitive, customizable dashboards.

Room for Improvement: Improvements for BMC TrueSight include simplifying its deployment processes, reducing resource requirements, and enhancing cloud monitoring features. Reporting, stability, and scalability improvements are necessary, especially as users move to the Helix platform. Centreon users suggest enhancements in API functionality, auto-remediation, cloud monitoring, reporting customization, and a more stable pricing model.

Ease of Deployment and Customer Service: Deploying BMC TrueSight can be challenging due to its on-premises focus and complexity, though field support is praised. However, users hope for more responsive service. Centreon’s flexible hybrid and public cloud deployment options cater to varied needs. Its customer service experiences vary, with calls for more consistent support quality.

Pricing and ROI: BMC TrueSight is often seen as expensive with a complicated licensing model, though some find the features justify the cost over time. Centreon offers a more budget-friendly approach with its free open-source edition and reasonably priced enterprise versions, though there are some concerns about potential licensing changes for larger implementations.

To learn more, read our detailed BMC TrueSight Operations Management vs. Centreon Report (Updated: February 2025).

BMC TrueSight Operations Management vs. Centreon

February 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight Operations Ma...

Ranking in IT Infrastructure Monitoring

25th

Ranking in Cloud Monitoring Software

20th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (21st), Event Monitoring (2nd), AIOps (8th)

Centreon

Ranking in IT Infrastructure Monitoring

21st

Ranking in Cloud Monitoring Software

18th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (23rd)

Mindshare comparison

As of March 2025, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight Operations Management is 0.8%, down from 1.4% compared to the previous year. The mindshare of Centreon is 2.9%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Srri G

Senior Project Manager - Head of Application Performance Management at a financial services firm with 10,001+ employees

The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise

If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

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Caulson Chua

Technical Services Manager at ATS

With fewer staff resources, we can identify and address issues before the system goes down

Centreon's most valuable features are preventative maintenance and cost-efficiency. Everything is monitored, and we get a log before the system fails. We have an opportunity to fix the issue and avoid downtime. The dashboard is user-friendly, and the solution provides good reporting and visibility. The layout is straightforward. You can click on the drop-down list to select the server you want. The anomaly detection feature helped us reduce our average resolution time by 30 minutes to an hour.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."

"It is a scalable solution."

"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."

"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."

"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."

"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"

"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

"The ability to pull hosts together to show what processes are running, so it can be used for change management."

More BMC TrueSight Operations Management pros

"Another feature we use is Business Activity, which provides us with an end-user perspective when a service is down or isn't working correctly. This is helpful when monitoring the KPIs. When we see a device or server that isn't working, we find the root cause."

"The product is available in ISO image format, ready for deployment. Centreon also has a comprehensive guide and documentation that are simple and easy to follow."

"The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want."

"You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."

"The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."

"We have a single GUI where we can view the status of all our infrastructure."

"I can't point to one valuable feature. All of Centreon is good."

"Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs."

More Centreon pros

Cons

"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."

"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"

"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."

"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."

"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."

"The UI for the end users could be improved and more flexible than it is now."

"Cost is an issue with BMC TrueSight Operations Management."

"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."

More BMC TrueSight Operations Management cons

"I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things."

"This solution lacks service monitoring in the cloud."

"I would like to see an improvement of the communication with big data systems, because Centreon is a monitoring system. In our point of view, Centreon should be a part of a source for a big data system, not a big data system itself. So, it should be easier to add data from the Centreon system to a big data system. For example, it should be able to teach machine learning."

"The problem with the reporting is you have to configure the report, and after that, you will have the same report every month, every week, every day. You have to sync it in order to have a great report."

"There are improvements that they need to make to their API. When we're using different systems and we want to disable monitoring for a specific server, we still can't do that through the API. That's something that's lacking."

"Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French."

"The Home view could be improved by adding customization functions that allow users to change the size of the widgets for a more uniform layout."

"I would like them to improve their documentation. When I faced some issues, I was looking for more documentation on the Internet. There is official documentation on Centreon's website, which sometimes is useful. Sometimes it is not very useful, as you cannot find the information or enough examples of configuration. The answer for me was to contact the support, who helped me, but I was not able to find all the information by myself on Centreon's website. A Centreon community or blog would be helpful."

More Centreon cons

Pricing and Cost Advice

"The cost depends on the usage."

"They have changed the licensing fees."

"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."

"Pricing is very high."

"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."

"It is a relatively inexpensive solution."

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."

"Other products are more expensive than BMC TrueSight."

More BMC TrueSight Operations Management pricing and cost advice

"It's quite expensive when you use the Enterprise version, but if you compare it to other providers, it's more like a middle-of-the-line product. It's always good to have a price that is lower, but I would say the price is okay because we get very good support and if we have any other issues we can always contact them. There has never been a time when I didn't get help from them."

"Their licensing model is really easy. You have one license and you have access to all the features, compared to other tools where you have to purchase add-ons."

"The price is not too high. Licensing is driven by how many hosts you monitor, but because you can run the agentless version, you don't have to declare every host to Centreon, one at a time. That means you can drive your infrastructure supervision with a very low number of declared hosts."

"You purchase a package. You have a support contract (there is also a platinum support contract) and it is per module. That means you have to pay, e.g., for the MBI module or the BAM module. Or, if you want to save a lot of money, you can pay for IMP, which is the complete package."

"The pricing is acceptable."

"They only sell four hour slots for support, so if you have just one question, then you need to pay for four hours. Or, you need to wait until you have enough questions to fill those four hours. They are not flexible in this."

"I would like to see improvement in the licensing model. You can purchase X number of licenses, up to 1,000 devices or 1,000 instances. Your next batch is 2,000. But what if you only need, say, 1,200? The model could be changed a little bit."

"Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver."

More Centreon pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

24%

Computer Software Company

14%

Manufacturing Company

Government

Computer Software Company

19%

Government

10%

Financial Services Firm

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

What do you like most about Centreon?

What is your experience regarding pricing and costs for Centreon?

The tool is cheaply priced.

What needs improvement with Centreon?

The issue my company has with the tool stems from the fact that it didn't give an on-time response to us. The product collects the information, but it fails to send them via SMS, WhatsApp or Telegr...

BMC Helix Monitor vs BMC TrueSight Operations Management

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Compared 32% of the time

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Compared 14% of the time

Nagios Core vs Centreon

Compared 11% of the time

Checkmk vs Centreon

Compared 6% of the time

Icinga vs Centreon

Compared 5% of the time

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Product Reports

BMC TrueSight Operations Management

March 2025

BMC TrueSight Operations Management report

Download BMC TrueSight Operations Management product report

Download Centreon product report

March 2025

Also Known As

ProactiveNet, TrueSight Operations Management

No data available

Overview

BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

BMC TrueSight Operations Management Features

BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

TrueSight Smart Reporting
Broad monitoring capabilities
Hundreds of integrations
Event grouping
Proactive alerts
Incident tickets
Cause analysis
Automated log analysis

BMC TrueSight Operations Management Benefits

Some of the benefits of using BMC TrueSight Operations Management include:

Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.

Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.

Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.

Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.

Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

Reviews from Real Users

Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”

BMC

Centreon is an all-in-one IT monitoring solution that is a network, system, applicative supervision, and monitoring tool. It is free and open source, and one of the most flexible and powerful monitoring softwares on the market.

Centreon Features

Centreon has many valuable key features. Some of the most useful ones include:

Supervision of hybrid infrastructures, from one end to the other
Open and flexible architecture
Open-source solution, downloadable for free
Filtering capability in GUI interface
Proactive end to end monitoring
Easily configurable and simple to handle
Dedicated dashboard widgets
Scalability
Independent application for monitoring
End to end reporting with actual logs

Centreon Benefits

There are several benefits to implementing Centreon. Some of the biggest advantages the solution offers include:

Single platform, multi-user rights & access: Centreon is designed with built-in ACL, allowing enterprise users access to the monitored data on a need-to-know basis.

Smart data-mapping for customized macro & micro views: Centreon provides real-time custom views in multiple screens with graphic-rich data mapping, which also enables monitoring operators to act and troubleshoot from a distance.

Ready monitoring intelligence & reporting: With Centreon, you can easily generate reports of essential operational KPIs by using pre-configured templates, and add reports as needed by exploiting the dedicated monitoring data warehouse.

Reviews from Real Users

Below are some reviews and helpful feedback written by Centreon users.

PeerSpot user Thor M., CEO at a tech services company, says, "The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks. It provides a nice benefit when it comes to helping align IT operations with business objectives. The top-down views, dashboards, and business context reporting are things that are nice to have because you want to be able to show the customer that everything is working, that problems have been addressed, and that you're providing value.”

Thomas C., Managing Director, Canada at Eva, comments, “The most valuable feature of the solution is the flexibility, the ability to integrate all kinds of equipment. As long as something has an IP you can monitor it. What we try to achieve all the time is not only saying a company's system is available, but to give additional data on the performance of the equipment. So the flexibility is what matters the most to us, where we can script everything. Centreon has a lot of Plugin Packs, meaning they support, by design, a lot of devices. And on top of that, we have the ability to add our own scripts and do whatever we want and display the data as we want in the central dashboards.”

Marcilio L., President at ITS Solucoes, expresses, "The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."

Florent Q., Network Engineer at a computer software company, mentions, "The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query."

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.