PRTG Network Monitor and Centreon are competitors in the network monitoring software category. PRTG seems to have the upper hand due to its ease of configuration and suitability for varied business sizes based on the feature comparison data.
Features: PRTG Network Monitor offers rapid deployment, reliable alerting, and scalability, making it suitable for businesses needing a robust monitoring tool. Users find PRTG easy to configure, which enhances its appeal as a solution for quick and effective network monitoring. Centreon provides flexibility and customizable dashboards, catering to users who prioritize customization and integration with third-party modules, making it a choice for those seeking a high level of customization and reporting capabilities.
Room for Improvement: PRTG Network Monitor could enhance its desktop app, offer better scalability, and improve remote support options. Enhancements in intuitive dashboards and integration with third-party systems could also benefit its user base. Centreon requires improvements in map design and enhancements to its cloud and service monitoring features in the free version. Users also suggest improving the API functionality and auto-remediation features for better usability.
Ease of Deployment and Customer Service: PRTG Network Monitor is praised for its straightforward setup and flexibility across on-premises and hybrid clouds, although it faces some criticism regarding support responsiveness. Centreon's deployment is also flexible, yet feedback indicates room for improvement in support interactions and turnaround times. Both solutions provide extensive documentation, aiding in self-guided deployment efforts.
Pricing and ROI: PRTG Network Monitor offers fair pricing and scalable options, fitting organizations of various sizes and monitoring needs, which are attractive to budget-conscious users. In contrast, while Centreon's open-source base offers cost advantages initially, advanced capabilities incur higher ongoing costs. Although both provide good ROI, PRTG's upfront costs may be more in line with limited budgets desiring comprehensive coverage without added expenses, whereas Centreon involves ongoing fees for full access.
Centreon provides timesaving and costsaving benefits as it lets us manage multiple devices on a single platform.
It significantly saves time by automating monitoring tasks and reduces costs as it requires fewer resources.
It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.
After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.
I have seen a return on investment with PRTG Network Monitor as it has saved a lot of time, and its monitoring has reduced manpower requirements, which has been helpful.
We do not have direct access to Centreon's technical support.
If issues arise, like services appearing as down in Centreon, technical support helps check the polar-server communication.
Technical support from Centreon responds within 24 hours and resolves issues quickly.
They resolve our queries 24/7.
The setup process is well-documented, making it easy to deploy.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
Occasionally, for several hours, we do not receive any alerts, causing a business impact.
We use other tools for adding and deploying configured devices, but direct access from Centreon would be beneficial.
On a scale of one to ten, scalability is rated as 9.5.
PRTG Network Monitor has the ability to scale and add new devices.
You can install them in each network, even if they are not connected, and it works.
Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received.
Centreon is a much more straightforward and stable tool compared to Icinga.
We haven't needed vendor support for the last three years, which demonstrates the product's stability.
PRTG Network Monitor is stable in my experience, and I have not encountered issues with crashes or downtime.
Enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks.
Reliability is sometimes an issue. Centreon has a developer mode and production mode, but sometimes alerts don't come through in production mode.
While Centreon excels at server-level monitoring, it lacks the ability to track web app availability and latency, unlike Dynatrace, which is efficient in this area.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
PRTG Network Monitor should provide syslog monitoring since it is not available at this time.
PRTG Network Monitor can sometimes be too detailed and cluttered at the beginning, making it heavy to use.
Centreon's pricing is not very expensive.
The licensing part is a recurring license for every year, which is very affordable, making PRTG Network Monitor budget-friendly.
Pricing is by the number of devices, not by sensor.
The prices are very high for PRTG Network Monitor.
Monitoring is a fundamental pillar of technical support, and Centreon streamlines this process, reducing the need for extensive manual checks.
Centreon's real-time monitoring, despite having some manual aspects, supports us in managing our operations effectively.
Centreon allows us to monitor all of our devices on one platform.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems.
These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.
| Product | Market Share (%) |
|---|---|
| PRTG Network Monitor | 4.1% |
| Centreon | 2.2% |
| Other | 93.7% |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 57 |
| Midsize Enterprise | 18 |
| Large Enterprise | 41 |
Centreon is an all-in-one IT monitoring solution that is a network, system, applicative supervision, and monitoring tool. It is free and open source, and one of the most flexible and powerful monitoring softwares on the market.
Centreon Features
Centreon has many valuable key features. Some of the most useful ones include:
Centreon Benefits
There are several benefits to implementing Centreon. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by Centreon users.
PeerSpot user Thor M., CEO at a tech services company, says, "The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks. It provides a nice benefit when it comes to helping align IT operations with business objectives. The top-down views, dashboards, and business context reporting are things that are nice to have because you want to be able to show the customer that everything is working, that problems have been addressed, and that you're providing value.”
Thomas C., Managing Director, Canada at Eva, comments, “The most valuable feature of the solution is the flexibility, the ability to integrate all kinds of equipment. As long as something has an IP you can monitor it. What we try to achieve all the time is not only saying a company's system is available, but to give additional data on the performance of the equipment. So the flexibility is what matters the most to us, where we can script everything. Centreon has a lot of Plugin Packs, meaning they support, by design, a lot of devices. And on top of that, we have the ability to add our own scripts and do whatever we want and display the data as we want in the central dashboards.”
Marcilio L., President at ITS Solucoes, expresses, "The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."
Florent Q., Network Engineer at a computer software company, mentions, "The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query."
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
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