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BMC TrueSight Operations Management vs ScienceLogic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
No sentiment score available
ScienceLogic's support is quick, responsive, and available 24/7, but sometimes requires multiple interactions and varies in knowledge levels.
 

Room For Improvement

No sentiment score available
Sentiment score
4.5
ScienceLogic needs improvements in monitoring, user interface, stability, customization, support, and user-friendliness, with challenges in automation and database monitoring.
 

Scalability Issues

No sentiment score available
Sentiment score
6.8
ScienceLogic is highly rated for scalability and adaptability, though some report onboarding and resource management challenges.
 

Setup Cost

No sentiment score available
No sentiment score available
ScienceLogic's pricing ranges from $8 to $15 per endpoint, offering value through extensive features and straightforward subscriptions.
 

Stability Issues

No sentiment score available
Sentiment score
7.3
ScienceLogic is praised for stable performance, with high ratings, minor customization issues, and occasional challenges in large environments.
 

Valuable Features

No sentiment score available
Sentiment score
8.2
ScienceLogic offers agentless configuration, robust monitoring, third-party integration, customizable dashboards, scalability, AI, and comprehensive coverage, ensuring user-friendliness.
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Event Monitoring
2nd
Ranking in IT Infrastructure Monitoring
17th
Ranking in Cloud Monitoring Software
19th
Ranking in AIOps
6th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (18th)
ScienceLogic
Ranking in Event Monitoring
7th
Ranking in IT Infrastructure Monitoring
26th
Ranking in Cloud Monitoring Software
22nd
Ranking in AIOps
8th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
42
Ranking in other categories
Unified Communications Monitoring (1st), Network Monitoring Software (33rd), Server Monitoring (13th), IT Operations Analytics (7th)
 

Mindshare comparison

As of November 2024, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight Operations Management is 1.0%, down from 1.4% compared to the previous year. The mindshare of ScienceLogic is 1.8%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
GauravSingh4 - PeerSpot reviewer
Great integrations, power flow, and good support
They need a little more self-service. Some of the places where there's still a dependency on defense logic. If those could be eliminated, that would be ideal. They've done a fantastic job eliminating a lot of those dependencies and there's a lot of self-service. However, some of the areas where we could have it connect to, for example, Splunk or ServiceNow, in a self-care version versus having to go back to their engineers, that's an area where they could do a little more. There are still a lot of engineers who get involved versus if it's a little more API-driven and self-served dashboard connections. Doing it the other way would just make life easier for users.
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
14%
Government
7%
Manufacturing Company
7%
Computer Software Company
16%
Financial Services Firm
11%
Government
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What do you like most about ScienceLogic?
The tool is quite easy to deploy, and it offers very good support.
What is your experience regarding pricing and costs for ScienceLogic?
My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price.
What needs improvement with ScienceLogic?
The product's reporting functionalities have certain shortcomings, making it an area where improvements are required. The tool is more or less good. The tool needs to improve its APM capabilities.
 

Also Known As

ProactiveNet, TrueSight Operations Management
No data available
 

Learn More

 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
Find out what your peers are saying about BMC TrueSight Operations Management vs. ScienceLogic and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.