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BMC TrueSight Operations Management vs ScienceLogic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Event Monitoring
2nd
Ranking in IT Infrastructure Monitoring
17th
Ranking in Cloud Monitoring Software
18th
Ranking in AIOps
7th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (20th)
ScienceLogic
Ranking in Event Monitoring
8th
Ranking in IT Infrastructure Monitoring
26th
Ranking in Cloud Monitoring Software
21st
Ranking in AIOps
9th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
42
Ranking in other categories
Unified Communications Monitoring (1st), Network Monitoring Software (32nd), Server Monitoring (12th), IT Operations Analytics (8th)
 

Mindshare comparison

As of December 2024, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight Operations Management is 1.0%, down from 1.4% compared to the previous year. The mindshare of ScienceLogic is 1.9%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
GauravSingh4 - PeerSpot reviewer
Great integrations, power flow, and good support
They need a little more self-service. Some of the places where there's still a dependency on defense logic. If those could be eliminated, that would be ideal. They've done a fantastic job eliminating a lot of those dependencies and there's a lot of self-service. However, some of the areas where we could have it connect to, for example, Splunk or ServiceNow, in a self-care version versus having to go back to their engineers, that's an area where they could do a little more. There are still a lot of engineers who get involved versus if it's a little more API-driven and self-served dashboard connections. Doing it the other way would just make life easier for users.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"It works irrespective of the operating system we’re running."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"The solution provides good infra-monitoring features."
"When it comes to features, the power pack is the most valuable."
"One of the valuable features is rapid dashboards."
"Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS."
"Provides agentless monitoring so there's no need to install the agent on each server."
"Science Logic provides distributed and all-in-one concept in monitoring, you can easily customize the features in this product."
"The power flow is great."
"The most valuable features of ScienceLogic are AI and machine learning."
 

Cons

"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"It would be better if the initial setup and deployment were more straightforward."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"The product must provide more AI capabilities."
"BMC TrueSight Operations Management could improve the reporting."
"The product must educate its strategic partners for deployment."
"We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information."
"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."
"The product's reporting functionalities have certain shortcomings, making it an area where improvements are required."
"I would like to see out-of-the-box standard dashboards for common services."
"Admins do not have direct access to the reporting."
"From a performance perspective, it needs to improve a lot."
"They should add CLI command modes​ and scripts for high performance."
 

Pricing and Cost Advice

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"The cost depends on the usage."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
"The pricing model for ScienceLogic could improve."
"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."
"The solution is license-based. It's between $8 and $15, depending on what you need from the product."
"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."
"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."
"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."
"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."
"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
14%
Manufacturing Company
7%
Energy/Utilities Company
6%
Computer Software Company
16%
Financial Services Firm
10%
Manufacturing Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What do you like most about ScienceLogic?
The tool is quite easy to deploy, and it offers very good support.
What is your experience regarding pricing and costs for ScienceLogic?
My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price.
What needs improvement with ScienceLogic?
The product's reporting functionalities have certain shortcomings, making it an area where improvements are required. The tool is more or less good. The tool needs to improve its APM capabilities.
 

Also Known As

ProactiveNet, TrueSight Operations Management
No data available
 

Learn More

 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
Find out what your peers are saying about BMC TrueSight Operations Management vs. ScienceLogic and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.