Try our new research platform with insights from 80,000+ expert users

BMC TrueSight Operations Management vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
No sentiment score available
New Relic's support is generally efficient with 24/7 availability, but some users report occasional slow responses and mixed satisfaction levels.
 

Room For Improvement

No sentiment score available
No sentiment score available
New Relic is costly, lacks comprehensive documentation, and needs improvements in integration, real-time monitoring, UI, reporting, and user support.
 

Scalability Issues

No sentiment score available
No sentiment score available
New Relic scales efficiently for various user groups, handling diverse workloads and expanding easily with consistent performance.
 

Setup Cost

No sentiment score available
No sentiment score available
Enterprise buyers view New Relic's pricing as mixed, varying from affordable to costly, especially for full-stack observability and additional features.
 

Stability Issues

No sentiment score available
No sentiment score available
New Relic is stable and reliable, with rare performance hiccups and generally high stability ratings from users.
 

Valuable Features

No sentiment score available
No sentiment score available
New Relic is valued for its monitoring capabilities, integration, user interface, accurate alerts, scalability, and stability across various services.
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Application Performance Monitoring (APM) and Observability
18th
Ranking in IT Infrastructure Monitoring
17th
Ranking in Cloud Monitoring Software
19th
Ranking in AIOps
6th
Average Rating
8.2
Number of Reviews
50
Ranking in other categories
Event Monitoring (2nd)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Ranking in IT Infrastructure Monitoring
5th
Ranking in Cloud Monitoring Software
4th
Ranking in AIOps
3rd
Average Rating
8.4
Number of Reviews
157
Ranking in other categories
Network Monitoring Software (6th), IT Operations Analytics (2nd), Mobile APM (2nd)
 

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight Operations Management is 0.7%, down from 1.0% compared to the previous year. The mindshare of New Relic is 8.7%, down from 10.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
report
Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
816,192 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
14%
Government
7%
Manufacturing Company
7%
Educational Organization
45%
Financial Services Firm
10%
Computer Software Company
9%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue. It could be bit better. We are looking at sorting the ...
 

Also Known As

ProactiveNet, TrueSight Operations Management
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Learn More

 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about BMC TrueSight Operations Management vs. New Relic and other solutions. Updated: November 2024.
816,192 professionals have used our research since 2012.