BMC TrueSight and New Relic are prominent players in the IT infrastructure and application monitoring market. While BMC TrueSight excels in comprehensive asset management and event alert reduction, New Relic stands out for its ease of installation and real-time application monitoring capabilities.
Features: BMC TrueSight offers robust event management capabilities, seamless integration with existing systems, and diverse asset support across hardware and software. Its use of Knowledge Modules extends the range of services, enhancing the monitoring breadth. New Relic offers easy installation, real-time performance monitoring, and detailed application insights, facilitated by its intuitive dashboards that support devops strategies.
Room for Improvement: BMC TrueSight could simplify its deployment process, reduce resource requirements, and adjust licensing costs. It would benefit from improved cloud monitoring and reporting, and enhanced AI features. New Relic could refine its alerting and error tracing capabilities, improve data privacy settings, and offer better documentation for alert customization and data retention. Its pricing model can be a burden for startups.
Ease of Deployment and Customer Service: BMC TrueSight's predominantly on-premises deployment poses complexities due to its resource-intensive setup, though it integrates well with existing systems. Technical support receives mixed reviews. New Relic, primarily a cloud-based solution, offers straightforward installation and quick setup, praised for its user-friendly interface and reliable technical support, though it could improve on handling repeated inquiries.
Pricing and ROI: BMC TrueSight operates on a complex and often costly licensing model, though it claims to reduce IT operations costs through labor savings. New Relic's flexible pricing can become expensive as data ingestion increases, yet it delivers ROI by improving operational efficiencies and minimizing downtime. Growth expectations in monitoring needs should influence pricing decisions for both products.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
I would rate their technical support a nine out of ten.
Customer support from New Relic is very good, and we rarely need to create support tickets.
If I drop an email to them, they will respond quickly to my email.
Issues that could be solved quickly sometimes take longer because they go around in circles.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
There are some complexities with deployment that could be improved in BMC TrueSight.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
When there is a component or UI customization, having a smart AI agent to guide users on customizing New Relic would significantly ease the process.
BMC TrueSight licensing costs are on the more expensive side.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
| Product | Market Share (%) |
|---|---|
| New Relic | 4.4% |
| BMC TrueSight | 0.9% |
| Other | 94.7% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 65 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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