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BMC TrueSight vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
BMC TrueSight reduces IT costs by automating monitoring, lowering ticket volume, streamlining tools, and reallocating personnel to strategic tasks.
Sentiment score
6.7
New Relic enhances performance by quickly pinpointing issues, improving application speed and stability, despite occasional pricing concerns.
 

Customer Service

Sentiment score
6.7
BMC TrueSight's customer service is praised for helpfulness but criticized for inconsistent response times and expertise.
Sentiment score
7.5
New Relic's customer service is praised for quick, helpful support, although some experience variable wait times and off-hour delays.
Issues that could be solved quickly sometimes take longer because they go around in circles.
I have reached out to customer support multiple times for various cases, particularly for customization such as creating dashboards, and my experience has been good.
 

Scalability Issues

Sentiment score
7.1
BMC TrueSight is scalable for varied environments, though complexities and budget constraints may affect performance in larger deployments.
Sentiment score
7.7
New Relic is praised for its scalability, handling various environments efficiently, though some users consider costs a factor.
 

Stability Issues

Sentiment score
7.5
BMC TrueSight is stable when properly configured, with occasional issues resolved by vendor support, praised for reliability.
Sentiment score
7.8
New Relic is highly stable, handling workloads well, with minor issues quickly resolved and consistently high user ratings.
 

Room For Improvement

BMC TrueSight struggles with deployment complexity, limited dashboards, costly training, and requires improved AI, cloud monitoring, and documentation.
New Relic users seek better pricing, enhanced integrations, improved documentation, and more comprehensive dashboards, alerts, and performance monitoring.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
New Relic can get pricey for larger organizations.
AI integration, including predictive analytics, is available for certain features but is not comprehensive.
 

Setup Cost

BMC TrueSight pricing varies from $80 to $200 per license, depending on volume, complexity, and additional features.
Enterprise buyers should consider New Relic's complex and potentially expensive pricing model, especially for smaller companies or large deployments.
 

Valuable Features

BMC TrueSight offers intuitive integration, robust event management, end-to-end visibility, and flexibility across assets with advanced automation.
New Relic offers easy installation, real-time monitoring, detailed insights, custom dashboards, and efficient integration, enhancing application performance and optimization.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Your data is monitored end to end, which could be directly linked with the SLA and SLO.
New Relic has positively impacted my organization by providing faster detection capabilities, allowing us to easily find issues, which is the best advantage.
 

Categories and Ranking

BMC TrueSight
Ranking in Application Performance Monitoring (APM) and Observability
30th
Ranking in IT Infrastructure Monitoring
34th
Ranking in Cloud Monitoring Software
26th
Ranking in AIOps
5th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Event Monitoring (7th)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Ranking in IT Infrastructure Monitoring
8th
Ranking in Cloud Monitoring Software
5th
Ranking in AIOps
4th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
160
Ranking in other categories
Network Monitoring Software (9th), IT Operations Analytics (3rd), Mobile APM (3rd)
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight is 0.8%, up from 0.8% compared to the previous year. The mindshare of New Relic is 5.1%, down from 8.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
New Relic5.1%
BMC TrueSight0.8%
Other94.1%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
12%
Retailer
7%
Manufacturing Company
5%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
8%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise6
Large Enterprise24
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise61
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
New Relic can be improved by incorporating an automated incident analysis solution. They have comprehensive enterprise data, and based on that, they could generate and forecast things. They can pre...
 

Also Known As

ProactiveNet, TrueSight Operations Management
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about BMC TrueSight vs. New Relic and other solutions. Updated: September 2025.
870,697 professionals have used our research since 2012.