BMC TrueSight Operations Management and PRTG Network Monitor compete in the enterprise-level monitoring solutions market. BMC TrueSight, with its comprehensive features, has the edge in handling complex infrastructures, while PRTG is favored for its simplicity and cost-effectiveness in less complex environments.
Features: BMC TrueSight Operations Management offers integrated event management and automation, flexible monitoring of diverse IT assets globally, and sophisticated Knowledge Modules. PRTG Network Monitor boasts rapid deployment, intuitive setup, and broad sensor support, efficiently monitoring infrastructure across various environments.
Room for Improvement: BMC TrueSight could improve with simplified deployment and maintenance, reduced hardware requirements, and enhanced cloud adaptability. Users also see the need for improved reporting and a less complex architecture. PRTG Network Monitor could benefit from more advanced dashboards and expanded sensor capabilities, particularly in supporting newer technologies and cross-platform integration.
Ease of Deployment and Customer Service: BMC TrueSight supports primarily on-premises implementations with a comprehensive but complex deployment process, best for large-scale infrastructures. Its technical support, though generally praised, can be inconsistent. PRTG Network Monitor supports both on-premises and hybrid cloud deployments, making it versatile. It is noted for its simpler implementation and straightforward licensing model, though customer support responsiveness could be better.
Pricing and ROI: BMC TrueSight is a premium product with complex licensing based on endpoints. It offers high value but at significant costs, particularly for large deployments. PRTG Network Monitor is budget-friendly with lower initial and ongoing costs, benefiting smaller setups. Its transparent pricing model offers flexibility for scaling sensors, providing solid ROI for straightforward monitoring needs.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
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