BMC TrueSight Operations Management and PRTG Network Monitor compete in the IT infrastructure monitoring category. Based on features, BMC TrueSight appears to have the upper hand due to its comprehensive event management and integration capabilities for large-scale deployments.
Features: BMC TrueSight Operations Management offers event management with extensive integration capabilities, providing a unified view across multiple IT environments. It is particularly effective in monitoring complex infrastructures with a single management interface. PRTG Network Monitor, on the other hand, is known for its ease of deployment and intuitive monitoring, suitable for smaller environments. Its straightforward licensing and extensive built-in tools make it an accessible option.
Room for Improvement: BMC TrueSight Operations Management could enhance its ease of use and reporting features, alongside improvements in cloud monitoring and high availability. PRTG Network Monitor needs to expand its sensor capabilities and improve cloud-native features while enhancing the mobile app experience and graphical interfaces.
Ease of Deployment and Customer Service: BMC TrueSight's deployment requires significant resources and is complex due to its architecture, with positive but occasionally slow customer service. PRTG Network Monitor is notable for its simple deployment across different cloud environments and generally accessible customer service, though there is room for improvement in technical support responsiveness.
Pricing and ROI: BMC TrueSight Operations Management is targeted at enterprises, with volume-driven pricing providing substantial features and automation benefits, albeit at higher costs. PRTG Network Monitor offers cost-effective and flexible pricing, making it an ideal choice for smaller companies aiming for comprehensive monitoring without significant expenses.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
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