What is your primary use case for BMC TrueSight Operations Management?

I use the solution in my company purely for event management.

We use the solution to monitor a vast infrastructure, including operating systems, maintenance, Windows, services, processes, applications, and databases. Therefore, we have integrations with monitoring products such as Microsoft, Cisco, and SaaS solutions for management.

The solution monitors our customer’s infrastructure.

The solution is used for event management and monitoring. We were also able to use it for infrastructure-level monitoring.

The use cases of the solution do not meet the expectations of the industry standards compared to other solutions in the market, like Dynatrace or IBM Instana. BMC TrueSight Operations Management needs to be updated.

We use the solution for infrastructure monitoring.

We use the solution for monitoring everything related to the Linux platform, databases, middleware, and operating systems.

We use the solution for operations monitoring purposes.

My organization primarily uses BMC TrueSight Operations Management for standalone VMs, database structures, database monitoring, VM file system and storage space, and application logs. However, the most important use case for the solution is the server log.

Our company uses the solution to monitor assets and infrastructures for customers. We have 500 technicians who load asset details and monitor hardware or SMP-based devices. The out-of-the-box format allows us to integrate any components within the toolset console and provide an end-to-end solution for customers.

I am a certified TrueSight Operations Administrator where I monitor and implement BMC products. This solution is used to monitor various software infrastructures (i.e. servers, databases, hardware, etc.).

I am using BMC TrueSight Operations Management to monitor infrastructure and applications that are hosted on servers.

Its use depends on the speed of installation.

BMC TrueSight Operations Management is used to monitor the infrastructure, applications, and databases.

BMC TrueSight Operations Management can be used to monitor anything on-premises. This includes the server, applications, log monitoring, event IT monitoring, process monitoring, etc.

ITSM is used for incident tracking. We have deployed it for one of our customers that is in the telecom domain. Service providers are using this tool to log tickets related to the product they are using from the main organization. They log tickets in case they're facing some issue with the services they're using or providing to their customers. Apart from that, we have implemented the end-to-end change management life cycle and the knowledge management module as a self-service tool. Basically in all ITSM modules, we are delivering solutions to the customer. I'm currently working with product version 21.3. It's deployed on-prem.

If you have a TrueSight umbrella, it is a capturing tool that used to be called BPPM (BMC ProactiveNet Performance Management), or Patrol, and it proactively monitors your IT infrastructure, e.g. the data center containing your server applications, or database, middleware, or network devices. BMC TrueSight Operations Management is used for proactive monitoring where it has a connection with the email engine, so you can receive alerts. Through this solution, you can monitor your infrastructure, understand where the problem is coming from, and more easily understand your infrastructure. BMC TrueSight Operations Management is a firefighter that will help you when problems come.

We use BMC TrueSight Operations Management in a Microsoft-based environment which we feel is best for performance monitoring and management. In our company, most of the workload is on Microsoft but the new version of the solution can monitor the workload of Linux too. My multi-fact servers are readily available and best practices are being suggested. I do not have to work and create everything from scratch because most of the features are there. Most of the alerts are available and very active but there are times I have to modify the extra alerts.

Our company is currently moving to consolidate the different programs we use. We regularly use Patrol and TrueSight, both are BMC products, providing the same functionality although completely different solutions. We are evaluating which is the right product for us and we're taking everything into consideration because the economy is not great and we have budget issues. Our business requires several complex configurations of systems; web servers, databases and processing environments. All of them must work together under proper performance and this is where we need a complex product like TrueSight.

TrueSight Operations Manager includes infrastructure monitoring, as well as application performance monitoring. The premier use case that I have seen, over the last few years is infrastructure monitoring, along with network monitoring. The overall use case is monitoring of IT infrastructure, including the network; monitoring, alerting, and event management. Occasionally we have seen a couple of customers who are interested in the application performance management as well. The actionable alerts that we get from monitoring the infrastructure or application are the end-result of the monitoring. Most of our customers are interested in those alerts and in having a ticket created out of the alerts in their ITSM solution. I have deployed this solution, along with other BMC solutions, for many customers across multiple verticals, like healthcare, banking, and telecom. I have done eight to 10 implementation projects of TrueSight. Our company sells BMC Software solutions and we implement, develop, and support them.

We use it primarily for monitoring. My organization is an application support organization and part of what we need to do is to make sure is that our infrastructure is running tip-top so that those applications can run, consequently, the same way. We use the tool to do both application monitoring as well as infrastructure monitoring all the way down to storage services, and things like that on the OS layer. We have a full breadth and are able to triangulate what types of issues we're experiencing before our end-users experience those issues. It monitors our entire platform. Everything in production, every single app, is monitored through the tool. As new applications come into our ecosystem, we have a process. The project team sits down with us. We talk about what the product's capabilities are. Most of the PMs already know that because they've been here for a long time. We set it up, and we move on to the next app. We're expanding it as new tools or new functionality or new applications come into the ecosystem.

From a senior management perspective, they want to get an understanding, when there is an outage, what is the impact of that outage across the entire suite of the company's products. We have an Event Manager that integrates all of our monitoring tools. Since we are a large company, we have about 26 different monitoring tools in use. The idea is getting all of them into a framework which can feed such a model that displays the impact of an outage.

We use it for business service and infrastructure monitoring. We use the full gamut of utilities from them and monitoring in the platform.

We stood up an event management group and our responsibility is to monitor the entire company, globally: systems, applications, and infrastructure. We're modeling those out as services. We've got about 800 services that we're modeling out from the CMDB right now and monitoring pretty much everything. We are big users of the service models. We use CA's SDM system, which we're evaluating. But in the meantime, we wrote the interface between TrueSight and CA to cut tickets and also to, in reverse, give ticket statuses in TrueSight. We're also going through a process of onboarding our services for event management where we go through a checklist of about eight different items and bring them on as a service with SLAs. Some individuals on our Service Desk - and eventually all will be - are dedicated to doing 24/7, 365 monitoring of the services, the events, and the applications. One of the primary things we're doing is using this as a vehicle, within our "One-IT" initiative - which includes event management - to truly bring people together from a cultural and technological perspective. The goal is that everybody will have the same place to see what's going on. No longer will they have to worry about their application. Is it the databases? Is the network? And how long do they have to spend trying to figure it out? Culturally, the Service Desk is coordinating some of those impacts when they happen, so that the right people are on the call, based on what the service model says. All in all, it's a very flexible tool, which means it's complex but very powerful. We're using Operations Management, Capacity Optimization, some App Visibility with some of the Synthetic scripting and we're just starting to deploy some Java agents on some app servers.

My customers use it to monitor their enterprise and define their services. With a lot of the AIOps features and things like Service Impact Manager, my customers are able to reduce their mean time to repair (MTTR). MTTR is very important for companies who are reliant on their critical IT applications.

My company is a data center service provider. We host and manage IT for all types of different companies, using TrueSight to manage and monitor the health performance availability of all our customers' environments: networks, servers, databases, websites, and all their back-end IT. Right now, the focus is pushing DevOps and AIOps in our more traditional data center management. We are not using it in the cloud space today. Therefore, the focus is the traditional data center space, but for us, that is a very large space.

We are using it to monitor open systems and some iSeries systems.

We're actually hosting the software and providing services to our customers based on all the capabilities that are within TrueSight. We are a very large, global, hardware maintenance provider for data centers. We mostly service the high-end data storage and networking equipment that you would find in data centers and in cloud environments. A couple of years ago we started on a journey to really improve our ability to maintain and service our customers. This was all about connectivity, getting connected to those servers and storage platforms. We wanted to get connected to everything that we were maintaining around the world so that we could really implement a "diagnosis before dispatch" approach. With this solution, we gather all the data from a server that has failed, and we do all the troubleshooting, the problem and root-cause determination - we call that triage - before we ever send a field engineer or anyone to the site. So when we do send a part or do send a field engineer, we know exactly what the root cause of the problem is and what they need to do to fix it.

Park Place Technologies brought in TrueSight for three reasons. The first reason was the Presentation Server - the architecture. The second reason was the fact it has the AIOps piece. The third reason was their partner, called Sentry Software, out of France. We are a hardware maintenance company. We're probably one of the largest providers, worldwide, for replacing drives and storage equipment. We brought TrueSight in as a means of seeing if we could reduce the number of physical touches on a service ticket from eight to two. We've been accomplishing that with TrueSight and the Sentry software. We provide post-warranty support for storage equipment and data center equipment. For example, if it's a VNX piece of storage gear that goes off warranty, we come in and we maintain it at a high level off of what the customer paid the OEM. We do the parts and the service in 35,000 data centers worldwide. TrueSight is enabling us to get that done in an automated fashion. Sentry is the Knowledge Module we use in TrueSight. It has all the information about the storage equipment that we maintain. It tells us the part, the chassis, serial number, and all the detail that we spend a lot of time on phone calls with the customer trying to ascertain. We're doing that automatically now.