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BMC TrueSight Operations Management vs Elastic Observability comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
6.7
Elastic Observability's customer service is praised for responsiveness, support resources, and comprehensive documentation, with stable system reducing support needs.
 

Room For Improvement

No sentiment score available
Sentiment score
4.0
Elastic Observability requires automation, improved metrics, advanced features, and better interfaces to address scalability, customization, and cost management challenges.
One example is the inability to monitor very old databases with the newest version.
Elastic Observability could improve asset discovery as the current requirement to push the agent is not ideal.
 

Scalability Issues

No sentiment score available
Sentiment score
5.7
Elastic Observability offers strong scalability, receiving positive ratings, with improved performance in higher subscription tiers and cloud installations.
Elastic Observability seems to have a good scale-out capability.
What is not scalable for us is not on Elastic's side.
 

Setup Cost

No sentiment score available
Sentiment score
2.0
Elastic Observability is cost-efficient for large enterprises but can be pricey for startups, with varied deployment pricing options.
The license is reasonably priced, however, the VMs where we host the solution are extremely expensive, making the overall cost in the public cloud high.
Elastic Observability is cost-efficient and provides all features in the enterprise license without asset-based licensing.
 

Stability Issues

No sentiment score available
Sentiment score
8.3
Elastic Observability is highly stable and dependable, with fast performance and positive user feedback across diverse environments.
It is very stable, and I would rate it ten out of ten based on my interaction with it.
Elastic Observability is really stable.
 

Valuable Features

No sentiment score available
Sentiment score
8.1
Elastic Observability offers cost-effective, scalable logging with machine learning, customization, and seamless Kibana integration for robust monitoring and security.
The most valuable feature is the integrated platform that allows customers to start from observability and expand into other areas like security, EDR solutions, etc.
All the features that we use, such as monitoring, dashboarding, reporting, the possibility of alerting, and the way we index the data, are important.
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Application Performance Monitoring (APM) and Observability
18th
Ranking in IT Infrastructure Monitoring
17th
Ranking in Cloud Monitoring Software
19th
Average Rating
8.2
Number of Reviews
50
Ranking in other categories
Event Monitoring (2nd), AIOps (6th)
Elastic Observability
Ranking in Application Performance Monitoring (APM) and Observability
8th
Ranking in IT Infrastructure Monitoring
9th
Ranking in Cloud Monitoring Software
7th
Average Rating
8.0
Reviews Sentiment
5.9
Number of Reviews
26
Ranking in other categories
Log Management (13th), Container Monitoring (4th)
 

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight Operations Management is 0.7%, down from 1.0% compared to the previous year. The mindshare of Elastic Observability is 6.5%, up from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Adelina Craciun - PeerSpot reviewer
Customization enables tailored monitoring and alerting across departments
The possibility to customize it has been quite useful. Whatever the other departments want to dream up, we implement. Whatever they want to monitor, the granularity of it, the changes in the threshold, and the anomalies that they want reported all require some development. So far, every single request has been fulfilled.
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816,192 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
14%
Government
7%
Manufacturing Company
7%
Financial Services Firm
22%
Computer Software Company
15%
Manufacturing Company
9%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What do you like most about Elastic Observability?
Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning...
What needs improvement with Elastic Observability?
I don't know how Elastic can improve. The integration feature I am using is very easy to implement.
 

Also Known As

ProactiveNet, TrueSight Operations Management
No data available
 

Learn More

 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank
Find out what your peers are saying about BMC TrueSight Operations Management vs. Elastic Observability and other solutions. Updated: November 2024.
816,192 professionals have used our research since 2012.