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BMC TrueSight Operations Management vs Splunk Observability Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Application Performance Monitoring (APM) and Observability
21st
Ranking in IT Infrastructure Monitoring
25th
Ranking in Cloud Monitoring Software
20th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Event Monitoring (2nd), AIOps (8th)
Splunk Observability Cloud
Ranking in Application Performance Monitoring (APM) and Observability
11th
Ranking in IT Infrastructure Monitoring
10th
Ranking in Cloud Monitoring Software
9th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
50
Ranking in other categories
Container Management (8th)
 

Mindshare comparison

As of February 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight Operations Management is 0.7%, down from 1.0% compared to the previous year. The mindshare of Splunk Observability Cloud is 0.9%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Lakshmi Padaga - PeerSpot reviewer
Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection
Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"The solution has a very good business event manager tool."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"It is a scalable solution."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The Event Management is outstanding; still is the most interesting part of the product."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"It has been beneficial for our IT infrastructure."
"Dashboards help the application support teams to have a quick look at how their systems are running. It helps other teams as well."
"The vibrant dashboards are valuable."
"It can monitor, get the data, and then report on the data."
"The most valuable feature in this solution is the log searching."
"It's a very easy-to-use solution."
"The data collection from our VMs, containers, databases, and backend components is valuable."
"The company has many systems that the customer is paying to access. Splunk APM issued via AppDynamics helps find problems in the feed. It reduces the risk of supervising all the devices. I can supervise the flow and simulate the conditions of the repository across several dashboards to show what's happening at the moment."
 

Cons

"More modules for less popular applications and better documentation."
"The pricing could be better."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"Cost is an issue with BMC TrueSight Operations Management."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"Splunk's functionality could be improved by adding database connectors for other platforms like AWS and Azure."
"The product collects a lot of data but it does not assure that it collects all of it."
"The clustering part of indexes can be more refined."
"The UI enhancements could be a way to improve the solution in the future."
"The cost needs to be re-examined. It's extremely expensive to run. It's also expensive to expand. That's the number one complaint all of my customers have when it comes to Splunk. It's way too expensive compared to other solutions."
"It's a bit difficult to use. It takes some time to get into it and to get it to do what you would like it to do. It is not straightforward to use it."
"The dashboards are used mainly to visualize information about the infrastructure, but it isn't easy to construct or use the dashboards. While we tried to resolve the issue by calling support, it would be easier if they had an AI co-pilot to identify the problem and help you solve it."
"There is room for improvement in the alerting system, which is complicated and has less documentation available."
 

Pricing and Cost Advice

"They have changed the licensing fees."
"We did a five-year, multimillion dollar deal."
"The tool is moderately expensive."
"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"The pricing is based on several factors, including the scale of deployment."
"The product is a bit expensive considering the competition but the company may negotiate the price."
"Licensing cost is the biggest argument I get from those divesting from Splunk. There are those within our organization who say we are going to go to other tools since Splunk is too expensive."
"I would rate the price of Splunk Infrastructure Monitoring as an eight out of ten, with ten being the most expensive."
"This is an expensive solution."
"The pricing is reasonable."
"Splunk Infrastructure Monitoring is an expensive solution."
"Splunk APM is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
14%
Manufacturing Company
8%
Energy/Utilities Company
6%
Financial Services Firm
18%
Computer Software Company
16%
Manufacturing Company
10%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What do you like most about SignalFx?
The most valuable feature is dashboard creation.
What needs improvement with SignalFx?
There is room for improvement in the alerting system, which is complicated and has less documentation available. We sometimes encountered issues in setting up alerts. The custom detector could be m...
What is your primary use case for SignalFx?
The main purpose of using Splunk APM is to optimize our application. We use Splunk APM primarily to understand how the application works, how it uses resources, and its response time in connection ...
 

Also Known As

ProactiveNet, TrueSight Operations Management
Splunk Infrastructure Monitoring
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Find out what your peers are saying about BMC TrueSight Operations Management vs. Splunk Observability Cloud and other solutions. Updated: January 2025.
832,565 professionals have used our research since 2012.