Splunk ITSI (IT Service Intelligence) vs Splunk Observability Cloud comparison

Splunk ITSI (IT Service Intelligence) and Splunk Observability Cloud are both solutions in the Application Performance Monitoring (APM) and Observability category. Splunk ITSI (IT Service Intelligence) is ranked #10 with an average rating of 8.2, while Splunk Observability Cloud is ranked #11 with an average rating of 8.6. Splunk ITSI (IT Service Intelligence) holds a 0.7% mindshare in APM, compared to Splunk Observability Cloud’s 1.0% mindshare. Additionally, 97% of Splunk ITSI (IT Service Intelligence) users are willing to recommend the solution, compared to 94% of Splunk Observability Cloud users who would recommend it.

Splunk ITSI (IT Service Int...

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1,052 Comparison Views

97% willing to recommend

Splunk Observability Cloud

Read 50 Splunk Observability Cloud reviews

1,960 Views
1,160 Comparison Views

94% willing to recommend

Splunk ITSI (IT Service Int...

Splunk Observability Cloud

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Executive SummaryUpdated on Feb 6, 2025

Splunk Observability Cloud and Splunk ITSI compete in IT monitoring and analytics. Observability Cloud holds the upper hand in log searching and custom dashboards, while ITSI excels in service mapping and automation with predictive analytics.

Features: Splunk Observability Cloud offers robust log searching, fast search indexing, and custom dashboards. It provides efficient standard component adaptation, enhancing log analysis. Splunk ITSI includes comprehensive service mapping, automation capabilities, and interactive dashboards like glass tables. It features predictive analytics and KPI monitoring for holistic IT service management.

Room for Improvement: Splunk Observability Cloud could improve custom metric support and log management. Users face scaling challenges with microservices and seek better documentation. Splunk ITSI needs predictive analytics and integration improvements. UI development requires enhancements, and richer machine learning features could reduce noise.

Ease of Deployment and Customer Service: Splunk Observability Cloud offers flexible on-premises and cloud deployment, with generally favorable customer service, though technical support may be enhanced. Splunk ITSI matches this flexibility but receives mixed feedback on support responsiveness, suggesting potential improvements.

Pricing and ROI: Both Splunk Observability Cloud and ITSI are considered expensive, offering substantial value with effective integration. Observability Cloud’s competitive pricing is volume-based, with concerns over additional costs. ITSI offers comprehensive features that can justify its premium cost in suitable use cases, both showing ROI potential through efficiency and incident management improvements.

To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. Splunk Observability Cloud Report (Updated: April 2025).

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. Splunk Observability Cloud

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Splunk Observability Cloud

Ranking in Application Performance Monitoring (APM) and Observability

11th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (9th), Cloud Monitoring Software (9th), Container Management (8th)

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. The mindshare of Splunk Observability Cloud is 1.0%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sunil K R

Senior Software Engineer at Wipro Limited

Helps improve our incident response time, and our mean time to resolve, but visibility is limited

In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

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Lakshmi Padaga

Java Developer at U.S. Bank

Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection

Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."

"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."

"The root cause analysis is very helpful for us."

"I like ITSI's glass tables. They're easy to navigate by clicking through them. The interface isn't that much different from other products I've used. It provides all the information we need in one place."

"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."

"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."

"The service analyzer view and automatic creation of incidents are valuable."

"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."

More Splunk ITSI (IT Service Intelligence) pros

"The product retains a lot of log data for subsequent analysis."

"The initial setup was straightforward. We didn't find it to be too complex."

"The solution's most valuable aspect is its ability to get information about all of the security measurements in my environment."

"The most valuable thing that we have seen within our group is the ability to ingest all this raw data and have it organized in a certain way so that different groups can get effective alerting from this massive amount of raw data that is out there."

"The Add data feature lets you gather any type of log and easily analyze it."

"Dashboards help the application support teams to have a quick look at how their systems are running. It helps other teams as well."

"The most valuable features are troubleshooting and optimizing application performance."

"The vibrant dashboards are valuable."

More Splunk Observability Cloud pros

Cons

"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."

"We had issues with support that took a long time to resolve."

"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."

"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."

"One thing ITSI could improve on is the maintenance windows. I have a huge case where I had to implement something related to the maintenance window. If you try to look up the issues in ITSI, you have to check the incidents individually, and putting hundreds of hosts in maintenance can be a hindrance."

"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."

"The problem becomes the price, as Splunk is an expensive product."

"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."

More Splunk ITSI (IT Service Intelligence) cons

"This solution is difficult to configure and the instructions are complex."

"Splunk would be better if some tools were integrated to be able to take action on security or network concerns."

"Splunk's functionality could be improved by adding database connectors for other platforms like AWS and Azure."

"Splunk isn't an ideal tool for application performance management due to the extensive setup required."

"Splunk could be better integrated with configuration manager solutions so we can automatically resolve issues without human interference."

"The solution's machine learning deployment is hard and should be made user-friendly."

"We still use Splunk Enterprise licensing. A lot of the newer features go into Splunk Cloud before Enterprise. We're not looking to switch our licensing over, so we're falling behind on the newer features."

"They can get more integration with a few more products. They can also update some of the dashboards that are in there now."

More Splunk Observability Cloud cons

Pricing and Cost Advice

"Splunk ITSI is expensive."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

"Splunk pricing is high."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

"Licensing cost is the biggest argument I get from those divesting from Splunk. There are those within our organization who say we are going to go to other tools since Splunk is too expensive."

"Splunk APM is expensive."

"This is an expensive solution."

"The product is a bit expensive considering the competition but the company may negotiate the price."

"Splunk Infrastructure Monitoring is an expensive solution."

"The price of Splunk APM is less than some of its competitors."

"The solution's pricing is competitive. I rate the solution's pricing a seven out of ten. The price of the solution could be cheaper."

"Splunk's infrastructure monitoring costs can be high because our billing is based on data volume measured in terabytes, rather than the number of devices being monitored."

More Splunk Observability Cloud pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

14%

Government

11%

Manufacturing Company

Financial Services Firm

17%

Computer Software Company

15%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Splunk ITSI is expensive compared to other tools.

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...

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What do you like most about SignalFx?

The most valuable feature is dashboard creation.

See all answers

What needs improvement with SignalFx?

There is room for improvement in the alerting system, which is complicated and has less documentation available. We sometimes encountered issues in setting up alerts. The custom detector could be m...

See all answers

What is your primary use case for SignalFx?

The main purpose of using Splunk APM is to optimize our application. We use Splunk APM primarily to understand how the application works, how it uses resources, and its response time in connection ...

See all answers

Comparisons

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BigPanda vs Splunk ITSI (IT Service Intelligence)

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OpsRamp vs Splunk ITSI (IT Service Intelligence)

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Compared 21% of the time

Dynatrace vs Splunk Observability Cloud

Compared 6% of the time

Rancher Labs vs Splunk Observability Cloud

Compared 5% of the time

ServiceNow IT Operations Management vs Splunk Observability Cloud

Compared 4% of the time

Amazon CloudWatch vs Splunk Observability Cloud

Compared 4% of the time

More Splunk Observability Cloud Competitors

Product Reports

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

March 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Buyer's Guide

Splunk Observability Cloud

March 2025

Download Splunk Observability Cloud product report

Also Known As

No data available

Splunk Infrastructure Monitoring

Overview

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Splunk Observability Cloud combines log search, data integration, and dashboards for seamless monitoring, enhancing infrastructure visibility and security. Its cloud integration and scalability support diverse environments, improving operational efficiency.

Splunk Observability Cloud offers comprehensive monitoring tools with user-friendly interfaces, enabling end-to-end infrastructure visibility. Its real-time alerting and predictive capabilities enhance security monitoring, while centralized dashboards provide cross-platform visibility. Users benefit from fast data integration and extensive insights into application performance. Despite its advantages, improvements could be made in integration with other tools, data reliability, scalability, and cost management. Users face challenges in configuration complexity and require better automation and endpoint protection features. Enhancing AI integration, alerts, and adaptation for high-throughput services could further improve usability.

What are the key features of Splunk Observability Cloud?

Log Search: Efficiently search and analyze log data for enhanced insights.
Data Integration: Fast integration across platforms for comprehensive visibility.
Custom Dashboards: Powerful and adaptable dashboards for real-time monitoring.
Cloud Integration: Seamless integration with cloud services for scalable solutions.
Application Performance Monitoring: Advanced tools for improving application performance.

What benefits and ROI should be expected?

Infrastructure Monitoring: Improved visibility and monitoring across infrastructure components.
Operational Efficiency: Enhancements in data analysis lead to efficient operations.
Business Resilience: Supports adaptability and swift responses to changing needs.
Security Management: Enhances threat identification and response through real-time alerts.
Compliance Support: Aids in meeting compliance and auditing requirements effectively.

In industries like finance and healthcare, Splunk Observability Cloud is implemented for application performance monitoring and infrastructure metrics. Its ability to track incidents and analyze machine data benefits network infrastructure, while distributed tracing and log analysis aid in tackling security threats. Organizations often integrate it for compliance and auditing purposes, enhancing visibility into network traffic and optimizing performance.

Splunk

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. Splunk Observability Cloud

April 2025

Free Report: Splunk ITSI (IT Service Intelligence) vs. Splunk Observability Cloud

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