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Splunk ITSI (IT Service Intelligence) pros and cons

Vendor: Splunk
4.1 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Splunk ITSI offers excellent flexibility in data integration and capacity, accommodating numerous data sources seamlessly.
The modeling tools in Splunk ITSI enhance understanding and management of IT services through customizable, detailed visualizations.
Health scores are automatically calculated, assisting in proactive management and maintenance of IT services.
Splunk ITSI facilitates extensive scalability, efficiently accommodating growth in IT infrastructure.
Features like Glass Tables enhance operational visibility, simplifying the monitoring of key performance indicators.

CONS

Splunk ITSI is an expensive product with high license costs.
Integration is a critical area to improve in Splunk ITSI, with existing challenges requiring back-and-forth efforts.
Splunk ITSI faces issues with duplicate entities and needs case sensitivity for various keys among entities.
Splunk ITSI consumes a lot of CPU resources.
Splunk ITSI generates numerous false positives and has improvement potential in predictive analytics to prevent incidents before they occur.
 

Splunk ITSI (IT Service Intelligence) Pros review quotes

Tomesh Kumar Sahu - PeerSpot reviewer
Aug 21, 2024
Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken.
VK
Jun 5, 2023
I find the episode review, glass tables, and correlation search features very useful.
Srinivasulu Soolluru - PeerSpot reviewer
Jul 25, 2024
The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation.
Learn what your peers think about Splunk ITSI (IT Service Intelligence). Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
824,053 professionals have used our research since 2012.
TO
Jul 26, 2024
ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong.
TO
Oct 20, 2023
ITSI includes a feature called a glass table.
Jamiu Olaide - PeerSpot reviewer
Jul 4, 2023
One of the excellent features is the service analyzer, which is truly impressive.
Benjamin Agbanowe - PeerSpot reviewer
Aug 27, 2024
Splunk ITSI offers a valuable visualization tree that allows us to map and analyze dependencies and co-dependency within our environment.
SA
Jul 19, 2023
The glass tables are very helpful.
GJ
Jun 14, 2023
The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding.
Siddharth_Jain - PeerSpot reviewer
Oct 26, 2023
Customers have noted the solution helps streamline incident management.
 

Splunk ITSI (IT Service Intelligence) Cons review quotes

Tomesh Kumar Sahu - PeerSpot reviewer
Aug 21, 2024
If they can somehow integrate it with AI in the near future, it will definitely be a game changer.
VK
Jun 5, 2023
Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well.
Srinivasulu Soolluru - PeerSpot reviewer
Jul 25, 2024
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature.
Learn what your peers think about Splunk ITSI (IT Service Intelligence). Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
824,053 professionals have used our research since 2012.
TO
Jul 26, 2024
The UI could be updated. Some elements of the KPI section aren't where you'd expect. It looks like a website from 2010 or maybe older. You can't change some things, like if it doesn't word-wrap well. For example, if you have a long list of KPIs that exceed a character limit, you need to hover over them and wait for the HTML text to pop up to see which KPI it is.
TO
Oct 20, 2023
Quality-of-life features have room for improvement.
Jamiu Olaide - PeerSpot reviewer
Jul 4, 2023
I believe the refresh time should be faster.
Benjamin Agbanowe - PeerSpot reviewer
Aug 27, 2024
ITSI currently lacks the capability for automated response, mitigation, and remediation.
SA
Jul 19, 2023
If the product had some prebuilt machine learning features, it would add value to our use cases.
GJ
Jun 14, 2023
Splunk ITSI generates numerous false positives and has the potential for enhancement.
Siddharth_Jain - PeerSpot reviewer
Oct 26, 2023
The license cost is expensive.