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AWS Auto Scaling vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
1.0
AWS Auto Scaling optimizes costs and delivers significant ROI, reducing expenses for businesses and proving its financial value.
Sentiment score
7.5
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
 

Customer Service

Sentiment score
4.4
Users praise AWS Auto Scaling's customer service for being efficient and helpful, despite occasional slow response times.
Sentiment score
6.3
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
AWS support is very good.
AWS Cloud at AeonX Digital Solutions Pvt. Ltd.
The technical support is excellent, and I would rate it at ten.
Senior consultant at a tech services company with 51-200 employees
 

Scalability Issues

Sentiment score
7.2
AWS Auto Scaling offers easy, robust scalability for medium to large enterprises, efficiently handling user increases and traffic spikes.
Sentiment score
7.7
Splunk ITSI is scalable for various deployments, though costly; supports large datasets with predictive analysis for resource optimization.
Scalability is impressive, as it allowed us to go from 1,000 to 10,000 active users within a week during a traffic spike.
AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)
Splunk is highly scalable, with the ability to expand efficiently.
Senior consultant at a tech services company with 51-200 employees
 

Stability Issues

Sentiment score
5.9
AWS Auto Scaling is stable and reliable, though occasional scaling delays and server issues require effective deployment and management.
Sentiment score
7.8
Splunk ITSI is stable and reliable, managing large datasets efficiently, with minor challenges mainly during updates and configuration.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
Senior consultant at a tech services company with 51-200 employees
 

Room For Improvement

AWS Auto Scaling requires faster launches, better usability, improved documentation, enhanced security, automation, scalability, cost optimization, and clearer instructions.
Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
This complexity led me to migrate to CloudFormation, which simplifies the deployment process.
AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)
It requires a downtime before deploying the Auto Scaling group.
AWS Cloud at AeonX Digital Solutions Pvt. Ltd.
If you could add more training on how to use it correctly and on the functions that I haven't used before or some people have not really used before, that would help.
DevOps Engineer Intern at HNG Tech
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Director at Techpace
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
Senior consultant at a tech services company with 51-200 employees
 

Setup Cost

AWS Auto Scaling costs vary; perceived as reasonable or expensive, depending on scaling extent, application needs, and usage.
Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
The pricing of Auto Scaling is medium range, neither high nor low.
AWS Cloud at AeonX Digital Solutions Pvt. Ltd.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
Senior consultant at a tech services company with 51-200 employees
 

Valuable Features

AWS Auto Scaling offers automated scaling, integrates with CloudWatch, supports Kubernetes, and enhances performance through efficient resource management.
Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
During peak traffic times, the Auto Scaling group can be deployed to ensure that the client works well, and the traffic remains average.
AWS Cloud at AeonX Digital Solutions Pvt. Ltd.
The automation aspect where you can automate it to whatever you want is what I value the most about Auto Scaling.
DevOps Engineer Intern at HNG Tech
Its automatic scaling capabilities are very useful.
AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Director at Techpace
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
Senior consultant at a tech services company with 51-200 employees
 

Categories and Ranking

AWS Auto Scaling
Ranking in Application Performance Monitoring (APM) and Observability
14th
Average Rating
8.8
Reviews Sentiment
6.0
Number of Reviews
22
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AWS Auto Scaling is 0.4%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)0.7%
AWS Auto Scaling0.4%
Other98.9%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Ishaka Michael Efe - PeerSpot reviewer
DevOps Engineer Intern at HNG Tech
Automation has simplified traffic management and improved workload efficiency
I'm not really sure what improvements I would want to see in AWS Auto Scaling because I haven't really used it extensively or explored most of it. To the extent that I've used it so far, I think it is very good. I can't really say for certain what should be improved because I haven't really explored it a lot. However, what I've been using it for has been very good. If there could be training for AWS Auto Scaling, that would be fine. If you could add more training on how to use it correctly and on the functions that I haven't used before or some people have not really used before, that would help. If there could be more documentation and training on it, that would be beneficial.
Ahmed Naguib - PeerSpot reviewer
Director at Techpace
Identifying complex diagnostics and alert management improvements needed
The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
17%
Manufacturing Company
10%
Computer Software Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise2
Large Enterprise11
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise32
 

Questions from the Community

What do you like most about AWS Auto Scaling?
The tool's most valuable feature is vertical auto-scaling, which is easy to use. However, most companies now prefer horizontal scaling. I set up the health check integration to monitor CPU usage. W...
What is your experience regarding pricing and costs for AWS Auto Scaling?
I'm not sure about the pricing aspect of AWS Auto Scaling or the cost of it.
What needs improvement with AWS Auto Scaling?
I'm not really sure what improvements I would want to see in AWS Auto Scaling because I haven't really used it extensively or explored most of it. To the extent that I've used it so far, I think it...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
 

Also Known As

AWS Auto-Scaling
No data available
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about AWS Auto Scaling vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: December 2025.
879,422 professionals have used our research since 2012.