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AWS Auto Scaling vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
1.0
AWS Auto Scaling optimizes costs and delivers significant ROI, reducing expenses for businesses and proving its financial value.
Sentiment score
7.0
Splunk ITSI boosts efficiency and resilience by streamlining data integration, cutting costs, and improving performance issue resolution speed.
Risks can mean that if one failure happens, it can result in risks in hundreds of thousands of USD.
Technology And Digitization Lead at JLL
 

Customer Service

Sentiment score
4.4
Users praise AWS Auto Scaling's customer service for being efficient and helpful, despite occasional slow response times.
Sentiment score
6.3
Splunk ITSI customer service is generally responsive and supportive, though support quality can vary with reported delays for high-priority cases.
AWS support is very good.
AWS Cloud at AeonX Digital Solutions Pvt. Ltd.
The technical support is excellent, and I would rate it at ten.
Senior consultant at a tech services company with 51-200 employees
We typically have weekly calls with the technical staff, and whenever we encounter issues, they usually reply with solutions within one or two days.
Senior Consultant at a consultancy with 10,001+ employees
 

Scalability Issues

Sentiment score
7.2
AWS Auto Scaling offers easy, robust scalability for medium to large enterprises, efficiently handling user increases and traffic spikes.
Sentiment score
7.6
Splunk ITSI is highly scalable, supporting extensive data and users, with infrastructure and cloud platforms enhancing scalability and optimization.
Scalability is impressive, as it allowed us to go from 1,000 to 10,000 active users within a week during a traffic spike.
AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)
Splunk is highly scalable, with the ability to expand efficiently.
Senior consultant at a tech services company with 51-200 employees
When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages.
Senior Consultant at a consultancy with 10,001+ employees
 

Stability Issues

Sentiment score
5.9
AWS Auto Scaling is stable and reliable, though occasional scaling delays and server issues require effective deployment and management.
Sentiment score
7.7
Splunk ITSI is highly reliable, with minor issues from external factors, praised for its stability and consistent uptime.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
Senior consultant at a tech services company with 51-200 employees
Splunk ITSI (IT Service Intelligence) fails if you do not have good hardware requirements.
Senior Consultant at a consultancy with 10,001+ employees
 

Room For Improvement

AWS Auto Scaling requires faster launches, better usability, improved documentation, enhanced security, automation, scalability, cost optimization, and clearer instructions.
Splunk ITSI faces issues with high cost, complex setup, integration challenges, and requires better usability, dashboards, and analytics features.
This complexity led me to migrate to CloudFormation, which simplifies the deployment process.
AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)
It requires a downtime before deploying the Auto Scaling group.
AWS Cloud at AeonX Digital Solutions Pvt. Ltd.
If you could add more training on how to use it correctly and on the functions that I haven't used before or some people have not really used before, that would help.
DevOps Engineer Intern at HNG Tech
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Director at Techpace
On-cloud upgrades are easy, but on-premises upgrades are very painful.
Technology And Digitization Lead at JLL
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
Senior consultant at a tech services company with 51-200 employees
 

Setup Cost

AWS Auto Scaling costs vary; perceived as reasonable or expensive, depending on scaling extent, application needs, and usage.
Splunk ITSI's high cost tied to data volume limits appeal despite its robust service and comprehensive data handling.
The pricing of Auto Scaling is medium range, neither high nor low.
AWS Cloud at AeonX Digital Solutions Pvt. Ltd.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
Senior consultant at a tech services company with 51-200 employees
I believe the pricing is based on daily volume ingestion.
Senior Consultant at a consultancy with 10,001+ employees
 

Valuable Features

AWS Auto Scaling offers automated scaling, integrates with CloudWatch, supports Kubernetes, and enhances performance through efficient resource management.
Splunk ITSI enhances IT management with real-time insights, integration, automation, observability, and powerful machine learning for effective service delivery.
During peak traffic times, the Auto Scaling group can be deployed to ensure that the client works well, and the traffic remains average.
AWS Cloud at AeonX Digital Solutions Pvt. Ltd.
The automation aspect where you can automate it to whatever you want is what I value the most about Auto Scaling.
DevOps Engineer Intern at HNG Tech
Its automatic scaling capabilities are very useful.
AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Director at Techpace
One valuable feature is the scheduled maintenance window provided by Splunk ITSI (IT Service Intelligence) because Splunk does not offer this scheduling maintenance feature in the core product, but Splunk ITSI (IT Service Intelligence) helps us with these maintenance reports.
Senior Consultant at a consultancy with 10,001+ employees
The most beneficial aspect for me is that it is AI-enabled, providing us with very good analytics.
Technology And Digitization Lead at JLL
 

Categories and Ranking

AWS Auto Scaling
Ranking in Application Performance Monitoring (APM) and Observability
15th
Average Rating
8.8
Reviews Sentiment
6.0
Number of Reviews
22
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
53
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of February 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AWS Auto Scaling is 0.4%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)0.8%
AWS Auto Scaling0.4%
Other98.8%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Ishaka Michael Efe - PeerSpot reviewer
DevOps Engineer Intern at HNG Tech
Automation has simplified traffic management and improved workload efficiency
I'm not really sure what improvements I would want to see in AWS Auto Scaling because I haven't really used it extensively or explored most of it. To the extent that I've used it so far, I think it is very good. I can't really say for certain what should be improved because I haven't really explored it a lot. However, what I've been using it for has been very good. If there could be training for AWS Auto Scaling, that would be fine. If you could add more training on how to use it correctly and on the functions that I haven't used before or some people have not really used before, that would help. If there could be more documentation and training on it, that would be beneficial.
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
17%
Manufacturing Company
10%
Computer Software Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise2
Large Enterprise11
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise34
 

Questions from the Community

What do you like most about AWS Auto Scaling?
The tool's most valuable feature is vertical auto-scaling, which is easy to use. However, most companies now prefer horizontal scaling. I set up the health check integration to monitor CPU usage. W...
What is your experience regarding pricing and costs for AWS Auto Scaling?
I'm not sure about the pricing aspect of AWS Auto Scaling or the cost of it.
What needs improvement with AWS Auto Scaling?
I'm not really sure what improvements I would want to see in AWS Auto Scaling because I haven't really used it extensively or explored most of it. To the extent that I've used it so far, I think it...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
 

Also Known As

AWS Auto-Scaling
No data available
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about AWS Auto Scaling vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: February 2026.
881,565 professionals have used our research since 2012.