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AWS Auto Scaling vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AWS Auto Scaling
Ranking in Application Performance Monitoring (APM) and Observability
15th
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
21
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AWS Auto Scaling is 0.1%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Mbula Mboma - PeerSpot reviewer
Boosts deployment efficiency with seamless automatic scaling capabilities
My primary use case for Auto Scaling is mainly to deploy applications at scale Auto Scaling has made the deployment of applications more efficient, allowing us to manage traffic and maintain performance as user counts increase. Auto Scaling is a cool feature that works well and its automatic…
Sunil K R - PeerSpot reviewer
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's monitoring effectively monitors our application and CPU utilization."
"Our internal business applications are hosted in AWS Auto Scaling."
"I would highly recommend Auto Scaling to others because it is a fantastic feature that simplifies scaling processes and makes deployment efficient."
"The good thing about Autoscaling is that it provides the capacity to minimize downtime. So, it gives you the assurance of stability and robustness within your system."
"It efficiently handles traffic, ensuring we are not running expenses and the infrastructure is strong enough to handle the load."
"When a lot of traffic comes into our organization, the product scales our instances based on our environment’s requirements."
"The product provides self-healing features."
"The most valuable feature is the ability to select a minimum amount of active servers so that a new server automatically launches if one fails."
"I like ITSI's glass tables. They're easy to navigate by clicking through them. The interface isn't that much different from other products I've used. It provides all the information we need in one place."
"Having a structure on how to resolve incidents is the most valuable aspect."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"We liked the built-in calculation of health scores."
"It's scalable and expands well."
"The most valuable features of Splunk ITSI are event analytics and service insight."
"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."
"What I like the most is the event correlations. It's a file structure, and ITSI has a correlation layer where you can normalize the events from different sources. Once these events are normalized, you set up rules to aggregate them into different or the same attributes. After the rules are defined, you can automate the process to solve the issue automatically."
 

Cons

"The speed of the solution must be improved."
"Setting up the configuration involves too much work for the cloud engineer."
"There hasn't been a need for improvements."
"It could be cheaper."
"Flexibility in configuring the workload is missing in AWS Auto Scaling."
"It has latency issues. It depends on the distribution used, whether it's Amazon Linux, Windows Linux, etc. Occasionally, there are latency issues, which might lead to slower performance."
"The solution's infrastructure scalability and elasticity could be improved."
"The setup can be a bit complex in some situations."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"
"The cost of the license could be lower."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"It would be good if an interface was included in the next release."
"It was an intimidating tool for us to jump into at the beginning."
"Splunk ITSI's UI needs to be more interactive and user-friendly."
"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."
 

Pricing and Cost Advice

"AWS Auto Scaling's price is high."
"The product has moderate pricing."
"The pricing is good. I have not had any customers that have complained about the price."
"AWS Auto Scaling is a cheap solution."
"The product is expensive."
"AWS Auto Scaling is a pay-per-use and pay-as-you-use service."
"AWS Auto Scaling is an expensive solution."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Splunk ITSI is a premium application and comes with a premium price tag."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"Splunk ITSI is expensive."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
21%
Computer Software Company
13%
Government
12%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about AWS Auto Scaling?
The tool's most valuable feature is vertical auto-scaling, which is easy to use. However, most companies now prefer horizontal scaling. I set up the health check integration to monitor CPU usage. W...
What is your experience regarding pricing and costs for AWS Auto Scaling?
The pricing of Auto Scaling is medium range, neither high nor low.
What needs improvement with AWS Auto Scaling?
It is sometimes very critical to deploy on AWS since some servers are already running in the background. There are challenges for employees on how to deploy at a given time. It requires a downtime ...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...
 

Also Known As

AWS Auto-Scaling
No data available
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about AWS Auto Scaling vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.