AWS Auto Scaling vs Splunk ITSI (IT Service Intelligence) comparison

AWS Auto Scaling vs. Splunk ITSI (IT Service Intelligence)

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

1.0

AWS Auto Scaling optimizes costs and delivers significant ROI, reducing expenses for businesses and proving its financial value.

Sentiment score

6.5

Splunk ITSI users see up to 60% savings, enjoying quicker monitoring, data insights, and enhanced efficiency in various environments.

No quotes available

For more quotes and insights, download the AWS Auto Scaling report

We estimate a 30 to 35 percent saving on resource costs and around 25 to 30 percent savings on inventory expenses, all credited to utilizing Splunk ITSI (IT Service Intelligence) effectively.

Bharath G

SIEM Splunk Engineer/Architect at Cepheid

Risks can mean that if one failure happens, it can result in risks in hundreds of thousands of USD.

SaketShrivastava

Technology And Digitization Lead at JLL

It has saved me a lot of money and a lot of time.

Karthik Palepu

IT Associate at Accenture

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Customer Service

Sentiment score

4.4

Users praise AWS Auto Scaling's customer service for being efficient and helpful, despite occasional slow response times.

Sentiment score

6.6

Splunk ITSI customer service is effective but varies due to inconsistent support times and challenges with outsourced assistance.

AWS support is very good.

For more quotes and insights, download the AWS Auto Scaling report

AWS Cloud at AeonX Digital Solutions Pvt. Ltd.

The technical support is excellent, and I would rate it at ten.

Senior consultant at a tech services company with 51-200 employees

We typically have weekly calls with the technical staff, and whenever we encounter issues, they usually reply with solutions within one or two days.

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Senior Consultant at a consultancy with 10,001+ employees

I would rate Splunk ITSI (IT Service Intelligence) support at nine or 9.5 because it is a highly effective and handy tool.

Jyoti K

Splunk Developer ( Training & Enablement) at DXC Technology

Scalability Issues

Sentiment score

7.2

AWS Auto Scaling offers easy, robust scalability for medium to large enterprises, efficiently handling user increases and traffic spikes.

Sentiment score

7.6

Splunk ITSI is scalable, efficiently managing large datasets, integrating with clouds, despite potential licensing and resource costs.

Scalability is impressive, as it allowed us to go from 1,000 to 10,000 active users within a week during a traffic spike.

Mbula Mboma

AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)

For more quotes and insights, download the AWS Auto Scaling report

Splunk is highly scalable, with the ability to expand efficiently.

Senior consultant at a tech services company with 51-200 employees

When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages.

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Senior Consultant at a consultancy with 10,001+ employees

Splunk ITSI (IT Service Intelligence) scalability allows us to predict analytics such as service degradation and perform root cause analysis through metrics, logs, and traces.

Manoj-Agarwal

Sr. Technical Manager at Vodafone

Stability Issues

Sentiment score

5.9

AWS Auto Scaling is stable and reliable, though occasional scaling delays and server issues require effective deployment and management.

Sentiment score

7.7

Splunk ITSI offers reliable performance with minor setup issues, and optimal hardware configurations enhance its stability across environments.

No quotes available

For more quotes and insights, download the AWS Auto Scaling report

The setup, however, must be done correctly as incorrect deployment can lead to issues.

Senior consultant at a tech services company with 51-200 employees

Splunk ITSI (IT Service Intelligence) fails if you do not have good hardware requirements.

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Senior Consultant at a consultancy with 10,001+ employees

I would rate the stability of Splunk ITSI (IT Service Intelligence) as a perfect ten; it is an extremely stable tool.

Jyoti K

Splunk Developer ( Training & Enablement) at DXC Technology

Room For Improvement

AWS Auto Scaling requires faster launches, better usability, improved documentation, enhanced security, automation, scalability, cost optimization, and clearer instructions.

Users find Splunk ITSI costly and complex, with needed improvements in UI, integration, scalability, support, and ease of use.

This complexity led me to migrate to CloudFormation, which simplifies the deployment process.

Mbula Mboma

AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)

It requires a downtime before deploying the Auto Scaling group.

For more quotes and insights, download the AWS Auto Scaling report

AWS Cloud at AeonX Digital Solutions Pvt. Ltd.

If you could add more training on how to use it correctly and on the functions that I haven't used before or some people have not really used before, that would help.

Ishaka Michael Efe

DevOps Engineer Intern at HNG Tech

I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.

Ahmed Naguib

Director at Techpace

On-cloud upgrades are easy, but on-premises upgrades are very painful.

SaketShrivastava

Technology And Digitization Lead at JLL

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Senior consultant at a tech services company with 51-200 employees

Setup Cost

AWS Auto Scaling costs vary; perceived as reasonable or expensive, depending on scaling extent, application needs, and usage.

Splunk ITSI's data ingestion-based licensing can be costly, but offers value for extensive needs; pricing negotiations are possible.

The pricing of Auto Scaling is medium range, neither high nor low.

For more quotes and insights, download the AWS Auto Scaling report

AWS Cloud at AeonX Digital Solutions Pvt. Ltd.

Splunk ITSI tends to be more expensive compared to some open-source solutions.

Senior consultant at a tech services company with 51-200 employees

I believe the pricing is based on daily volume ingestion.

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Senior Consultant at a consultancy with 10,001+ employees

The pricing reflects usage levels, and compared to others in the market, Splunk ITSI (IT Service Intelligence) provides a reasonable solution.

Dwarika Nath Mohanty

Works at a tech services company with 1,001-5,000 employees

Valuable Features

AWS Auto Scaling offers automated scaling, integrates with CloudWatch, supports Kubernetes, and enhances performance through efficient resource management.

Splunk ITSI excels in alert correlation, customized dashboards, predictive analytics, and integration, boosting operational efficiency and observability.

During peak traffic times, the Auto Scaling group can be deployed to ensure that the client works well, and the traffic remains average.

For more quotes and insights, download the AWS Auto Scaling report

AWS Cloud at AeonX Digital Solutions Pvt. Ltd.

The automation aspect where you can automate it to whatever you want is what I value the most about Auto Scaling.

Ishaka Michael Efe

DevOps Engineer Intern at HNG Tech

Its automatic scaling capabilities are very useful.

Mbula Mboma

AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)

The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.

Ahmed Naguib

Director at Techpace

One valuable feature is the scheduled maintenance window provided by Splunk ITSI (IT Service Intelligence) because Splunk does not offer this scheduling maintenance feature in the core product, but Splunk ITSI (IT Service Intelligence) helps us with these maintenance reports.

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Senior Consultant at a consultancy with 10,001+ employees

The most beneficial aspect for me is that it is AI-enabled, providing us with very good analytics.

SaketShrivastava

Technology And Digitization Lead at JLL

Categories and Ranking

AWS Auto Scaling

Ranking in Application Performance Monitoring (APM) and Observability

15th

Average Rating

8.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

11th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (3rd)

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AWS Auto Scaling is 0.4%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	0.8%
AWS Auto Scaling	0.4%
Other	98.8%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Ishaka Michael Efe

DevOps Engineer Intern at HNG Tech

Automation has simplified traffic management and improved workload efficiency

I'm not really sure what improvements I would want to see in AWS Auto Scaling because I haven't really used it extensively or explored most of it. To the extent that I've used it so far, I think it is very good. I can't really say for certain what should be improved because I haven't really explored it a lot. However, what I've been using it for has been very good. If there could be training for AWS Auto Scaling, that would be fine. If you could add more training on how to use it correctly and on the functions that I haven't used before or some people have not really used before, that would help. If there could be more documentation and training on it, that would be beneficial.

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Service health has been monitored and visual insights support proactive telecom operations

Senior Consultant at a consultancy with 10,001+ employees

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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Top Industries

By visitors reading reviews

Educational Organization

11%

Manufacturing Company

11%

Comms Service Provider

Financial Services Firm

17%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	2
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	10
Large Enterprise	42

Questions from the Community

What do you like most about AWS Auto Scaling?

The tool's most valuable feature is vertical auto-scaling, which is easy to use. However, most companies now prefer horizontal scaling. I set up the health check integration to monitor CPU usage. W...

What is your experience regarding pricing and costs for AWS Auto Scaling?

I'm not sure about the pricing aspect of AWS Auto Scaling or the cost of it.

What needs improvement with AWS Auto Scaling?

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Splunk ITSI (IT Service Intelligence) is maintained by our customer, so I am not certain about the pricing. It is a paid product, so you cannot download it directly. It is not publicly available. Y...

What needs improvement with Splunk ITSI (IT Service Intelligence)?

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Compared 16% of the time

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Compared 8% of the time

Dynatrace vs Splunk ITSI (IT Service Intelligence)

Compared 7% of the time

Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence)

Compared 5% of the time

Elastic Observability vs Splunk ITSI (IT Service Intelligence)

Compared 5% of the time

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Product Reports

Application Performance Monitoring (APM) and Observability

February 2026

Download AWS Auto Scaling product report

Splunk ITSI (IT Service Intelligence)

February 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Also Known As

AWS Auto-Scaling

No data available

Overview

AWS Auto Scaling monitors your applications and automatically adjusts capacity to maintain steady, predictable performance at the lowest possible cost. Using AWS Auto Scaling, it’s easy to setup application scaling for multiple resources across multiple services in minutes. The service provides a simple, powerful user interface that lets you build scaling plans for resources including Amazon EC2 instances and Spot Fleets, Amazon ECS tasks, Amazon DynamoDB tables and indexes, and Amazon Aurora Replicas. AWS Auto Scaling makes scaling simple with recommendations that allow you to optimize performance, costs, or balance between them. If you’re already using Amazon EC2 Auto Scaling to dynamically scale your Amazon EC2 instances, you can now combine it with AWS Auto Scaling to scale additional resources for other AWS services. With AWS Auto Scaling, your applications always have the right resources at the right time.

Amazon Web Services (AWS)

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau