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Splunk ITSI (IT Service Intelligence) vs Zabbix comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
49
Ranking in other categories
IT Alerting and Incident Management (4th)
Zabbix
Ranking in Application Performance Monitoring (APM) and Observability
9th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
105
Ranking in other categories
Network Monitoring Software (1st), Server Monitoring (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (2nd)
 

Mindshare comparison

As of February 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. The mindshare of Zabbix is 3.1%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Sunil K R - PeerSpot reviewer
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.
ASM Naushad Alam - PeerSpot reviewer
Allows any number of customizations but lacks functionality for finding root causes
We have not yet purchased the commercial version so have a lack of technical ability. We do not yet fully know the key points or key features of the solution. We just use what we use along with WhatsUp Gold. Based on our use only, stability is rated a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."
"I particularly appreciate two features of Splunk ITSI: data forwarding and the marketplace."
"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."
"The root cause analysis is very helpful for us."
"Our mean time to detect is down to five minutes."
"One of the excellent features is the service analyzer, which is truly impressive."
"The observability is great and valuable."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix."
"The solution allows for good integration with other products."
"We are able to monitor our virtual infrastructure, virtual machines, windows servers, databases, and the network using a simple network management protocol. We are able to pull almost all the metrics that we want, receive notifications, and have them integrate with telegrams for certain devices that are critical, such as UPSs."
"The level of discovery-based configuration that lets us auto-configure the monitoring for various systems is a valuable feature."
"The performance and bandwidth are valuable features."
"The solution is stable."
"Simple network monitoring that is easy to install and manage."
"We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix."
 

Cons

"I believe the refresh time should be faster."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"We'd like them to show more inputs on the dashboard."
"Splunk ITSI's UI needs to be more interactive and user-friendly."
"When we check the service analyzer, and we have custom inputs, there are issues."
"To improve Zabbix, adding more features to support the monitoring of modern workloads like containers would be beneficial."
"Improvement is needed as per customer requirements."
"I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this."
"In terms of user-friendliness, large maps could be more interactive. We should be able to click on some areas and move some objects. It would make it simpler to see things while analyzing some dedicated parameters."
"Zabbix claims that there is an auto-discovery process but my team member was facing difficulty and was told that it's not really automatic, and there are some manual steps."
"I had problems using Zabbix when working with SUSE Enterprise; many companies use SUSE."
"Zabbix isn't very good at automation just yet."
"The graphical user interface could be customized a little bit more, and also the dashboard could be more friendly."
 

Pricing and Cost Advice

"It would have been good if the product cost was much lower."
"Splunk ITSI is expensive."
"Splunk pricing is high."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"Splunk ITSI is an expensive tool, and we need to purchase the utility license."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"Splunk ITSI is a premium application and comes with a premium price tag."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"It's an open-source solution that can be used free of charge."
"It is free, which allows us to reduce costs."
"This solution is completely open-source, so it is quite affordable."
"It’s free of cost."
"The product is an open source and free solution."
"It is worth every cent to pay or even study to do your own installation."
"This is an open-source solution that can be used free of charge."
"We’re using the free version, which covers all our current needs."
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
13%
Government
12%
Manufacturing Company
7%
Educational Organization
39%
Computer Software Company
11%
Financial Services Firm
6%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Splunk ITSI (IT Service Intelligence)?
Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...
What do you like most about Zabbix?
The template system in Zabbix is very beneficial as it saves time in configuration.
What needs improvement with Zabbix?
For me, Zabbix is very straightforward. I cannot think of any improvements needed. It's a very mature product. The only issue I can note is that it's Linux-based, and Linux documentation is not the...
 

Overview

 

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba
Find out what your peers are saying about Splunk ITSI (IT Service Intelligence) vs. Zabbix and other solutions. Updated: January 2025.
838,713 professionals have used our research since 2012.