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Splunk ITSI (IT Service Intelligence) vs Zabbix comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024
 

Categories and Ranking

Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
49
Ranking in other categories
IT Alerting and Incident Management (4th)
Zabbix
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.2
Number of Reviews
103
Ranking in other categories
Network Monitoring Software (1st), Server Monitoring (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (2nd)
 

Featured Reviews

Sunil K R - PeerSpot reviewer
Apr 5, 2024
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.
ASM Naushad Alam - PeerSpot reviewer
Dec 16, 2022
Allows any number of customizations but lacks functionality for finding root causes
Our company is a financial organization and we use the solution to check connectivity, CPU utilization, and hard disk utilization for all of our servers. We monitor networks to learn traffic conditions. We use threshold features to compare servers or routers and find each server's size before it…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"The glass tables are very helpful."
"Instant usability of gathered event metrics is available. We have metrics data from systems, and we can use that to instantly get system status and trends."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"Our mean time to detect is down to five minutes."
"The flexibility to develop and consolidate many solutions into one platform is great."
"Simple network monitoring that is easy to install and manage."
"The performance and bandwidth are valuable features."
"The implementation process is very straightforward."
"It has good graphs of what is going on within the operating system.​"
"The best feature is that Zabbix can report everything, and everything in Zabbix is free."
"It can send messages to our ticketing system."
"Zabbix is an excellent performance monitoring tool."
"Health and communication links availability."
 

Cons

"One thing ITSI could improve on is the maintenance windows. I have a huge case where I had to implement something related to the maintenance window. If you try to look up the issues in ITSI, you have to check the incidents individually, and putting hundreds of hosts in maintenance can be a hindrance."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"When we check the service analyzer, and we have custom inputs, there are issues."
"The solution should integrate more features in NEAP."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"Documentation terminology could be improved."
"The server monitoring could be better."
"Zabbix isn't very good at automation just yet."
"Zabbix is not easy to configure, and upgrading is also an issue."
"The integration of the product is not so easy, especially when it comes to the application database."
"We would like to monitor other touchpoints such as ATM machines. It would be great if it can provide monitoring of ATM machines. Compatibility with other products would also be great."
"We would like to see the addition of automatic push functionality to this product. This would save time when monitoring our servers and networks as, at present, we have to manually install the Zabbix agent on any hardware to be monitored."
"I'm using the free version of Zabbix, and I'd like to see more customization options, especially for setting trigger thresholds."
 

Pricing and Cost Advice

"Pricing was pretty good, and it is possible to just add on the features we want."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"The pricing of Splunk is a bit high."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"Splunk ITSI is expensive."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"The product is an open source and free solution."
"Zabbix is free but if you use it in production then you have to pay for it."
"It's free software released under the GNU/GPL license."
"We use the open-source version of Zabbix."
"We are using the free, open-source version."
"My manager is very happy because it doesn't cost anything."
"Zabbix is an open-source tool, and it's free to use."
"This solution is open-source and free to use."
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
14%
Government
13%
Manufacturing Company
8%
Educational Organization
39%
Computer Software Company
11%
Financial Services Firm
6%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Splunk ITSI (IT Service Intelligence)?
Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...
What do you like most about Zabbix?
The template system in Zabbix is very beneficial as it saves time in configuration.
What needs improvement with Zabbix?
I'm using the free version of Zabbix, and I'd like to see more customization options, especially for setting trigger thresholds.
 

Learn More

 

Overview

 

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba
Find out what your peers are saying about Splunk ITSI (IT Service Intelligence) vs. Zabbix and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.