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Splunk ITSI (IT Service Intelligence) vs Zabbix comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024
 

Categories and Ranking

Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
49
Ranking in other categories
IT Alerting and Incident Management (4th)
Zabbix
Ranking in Application Performance Monitoring (APM) and Observability
9th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
103
Ranking in other categories
Network Monitoring Software (1st), Server Monitoring (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (2nd)
 

Featured Reviews

Sunil K R - PeerSpot reviewer
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.
ASM Naushad Alam - PeerSpot reviewer
Allows any number of customizations but lacks functionality for finding root causes
We have not yet purchased the commercial version so have a lack of technical ability. We do not yet fully know the key points or key features of the solution. We just use what we use along with WhatsUp Gold. Based on our use only, stability is rated a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Splunk's intuitive interface and scalability make it accessible to non-technical users, and its capacity to monitor every millisecond of data across multiple applications is truly impressive."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"ITSI includes a feature called a glass table."
"The most valuable features are the service analyzer and Glass Tables."
"One of the excellent features is the service analyzer, which is truly impressive."
"Our mean time to detect is down to five minutes."
"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."
"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."
"It has good graphs of what is going on within the operating system.​"
"The solution allows you to configure and customize how you want to collect information from servers or other systems."
"The most valuable feature is service assurance."
"The basic setup is very easy."
"We have found that Zabbix is more easy to use than other applications."
"In terms of customization and integration, we have more flexibility. We can automate configurations, define deletion rules, and customize based on the needs. The client interface allows for further configuration, making it quite comprehensive."
"Zabbix is good for discovery."
"The flexible licensing model is one of the solution's most valuable aspects. It really allows for great flexibility for companies."
 

Cons

"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"The solution should integrate more features in NEAP."
"The license cost is expensive."
"Quality-of-life features have room for improvement."
"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."
"The user interface visualization could be improved."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"The biggest improvement area is making it open to developers. Right now, it is very closed. It can only be downloaded by people who have a license to and not everyone. If it is open to everybody, more people will use it."
"The documentation gets a bit messy between versions and is not too detailed, which is a bit painful for first-timers, especially when they run into issues."
"There is a bit of a learning curve during installation."
"Zabbix can use better documentation and support for troubleshooting."
"Zabbix isn't very good at automation just yet."
"In terms of user-friendliness, large maps could be more interactive. We should be able to click on some areas and move some objects. It would make it simpler to see things while analyzing some dedicated parameters."
"Outside of the normal standard monitoring, I would like to extend patching, importing patching, and supporting patching for Windows Servers."
"I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."
"I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this."
 

Pricing and Cost Advice

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"The licensing is based on data usage."
"Splunk ITSI is a premium application and comes with a premium price tag."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Splunk ITSI is an expensive tool, and we need to purchase the utility license."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"Splunk pricing is high."
"Splunk ITSI is expensive."
"We were searching for an open source solution and Zabbix fit the bill because it is free and open source under the GPL license."
"We’re using the free version, which covers all our current needs."
"The solution is free. However, many open-sourced tools start out free but eventually start charging."
"There are no licenses."
"Zabbix and Grafana are both open source products, we only needed to go to their website and download the application and we began to use them. The solutions are free."
"We use the open-source version of Zabbix."
"It’s free of cost."
"Zabbix is open-source so if one wishes to implement it in-house, they must have qualified professionals to set up and optimize databases, Linux/Unix OS, PHP, Apache, and depending on what is monitored, a full-stack network and systems administrator may be needed."
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
13%
Government
13%
Manufacturing Company
8%
Educational Organization
39%
Computer Software Company
11%
Financial Services Firm
6%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Splunk ITSI (IT Service Intelligence)?
Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...
What do you like most about Zabbix?
The template system in Zabbix is very beneficial as it saves time in configuration.
What needs improvement with Zabbix?
I'm using the free version of Zabbix, and I'd like to see more customization options, especially for setting trigger thresholds.
 

Learn More

 

Overview

 

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba
Find out what your peers are saying about Splunk ITSI (IT Service Intelligence) vs. Zabbix and other solutions. Updated: December 2024.
824,067 professionals have used our research since 2012.