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Splunk ITSI (IT Service Intelligence) vs Zabbix comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
Sentiment score
7.7
Zabbix's open-source approach offers high ROI by eliminating costs, enhancing system visibility, and reducing operational expenses.
 

Customer Service

Sentiment score
6.5
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
Sentiment score
7.0
Zabbix's support is praised for community assistance, responsiveness, expertise, and effective forums, with room for improvement noted.
The technical support is excellent, and I would rate it at ten.
It is so straightforward that I have never had to use the support.
 

Scalability Issues

Sentiment score
7.9
Splunk ITSI efficiently scales with clustering and machine learning, handling large data volumes and scoring high in scalability ratings.
Sentiment score
6.9
Zabbix offers efficient scalability and performance for large enterprises, overcoming database and hardware challenges without costly licenses.
Splunk is highly scalable, with the ability to expand efficiently.
Zabbix is very scalable and lightweight.
I would rate its scalability ten out of ten.
 

Stability Issues

Sentiment score
7.9
Splunk ITSI offers high reliability and stability, especially in cloud deployments, with minor issues related to infrastructure and data consistency.
Sentiment score
7.6
Zabbix is highly stable, reliable, and resource-efficient, though occasional configuration and tuning are needed, especially for databases.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
Zabbix is very scalable and lightweight.
 

Room For Improvement

Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
Zabbix's user interface and features need improvement, with insufficient scalability, modern workload monitoring, and inadequate documentation.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
The only issue I can note is that it's Linux-based, and Linux documentation is not the best.
 

Setup Cost

Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
Zabbix is a cost-effective, open-source enterprise solution with no licensing fees, appealing for its affordability compared to competitors.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
 

Valuable Features

Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
Zabbix offers flexible, scalable open-source monitoring with strong customization, seamless API integration, and user-friendly features supported by robust documentation.
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.
 

Categories and Ranking

Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
Zabbix
Ranking in Application Performance Monitoring (APM) and Observability
8th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
105
Ranking in other categories
Network Monitoring Software (1st), Server Monitoring (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (2nd)
 

Mindshare comparison

As of March 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. The mindshare of Zabbix is 3.3%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Sunil K R - PeerSpot reviewer
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.
ASM Naushad Alam - PeerSpot reviewer
Allows any number of customizations but lacks functionality for finding root causes
We have not yet purchased the commercial version so have a lack of technical ability. We do not yet fully know the key points or key features of the solution. We just use what we use along with WhatsUp Gold. Based on our use only, stability is rated a seven out of ten.
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Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
842,690 professionals have used our research since 2012.
 

Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
13%
Government
12%
Manufacturing Company
7%
Educational Organization
37%
Computer Software Company
11%
Financial Services Firm
6%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Splunk ITSI (IT Service Intelligence)?
Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...
What do you like most about Zabbix?
The template system in Zabbix is very beneficial as it saves time in configuration.
What needs improvement with Zabbix?
For me, Zabbix is very straightforward. I cannot think of any improvements needed. It's a very mature product. The only issue I can note is that it's Linux-based, and Linux documentation is not the...
 

Overview

 

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba
Find out what your peers are saying about Splunk ITSI (IT Service Intelligence) vs. Zabbix and other solutions. Updated: March 2025.
842,690 professionals have used our research since 2012.