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Splunk ITSI (IT Service Intelligence) vs VMware Aria Operations for Applications comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
VMware Aria Operations for ...
Ranking in Application Performance Monitoring (APM) and Observability
27th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
12
Ranking in other categories
IT Infrastructure Monitoring (29th), Container Monitoring (7th), Cloud Monitoring Software (22nd)
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. The mindshare of VMware Aria Operations for Applications is 0.8%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Sunil K R - PeerSpot reviewer
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.
ToniLindberg - PeerSpot reviewer
Troubleshooting capabilities have improved application monitoring and support engagement
I can see what happens end to end, which is pretty beneficial. The solution has troubleshooting capabilities, providing a direct connection to knowledge base articles from VMware Broadcom. When I encounter an error, I can search directly within the system to see what solutions have been employed by others. It has a familiar interface, which makes it easy to get started.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."
"The glass tables are very helpful."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"One of the excellent features is the service analyzer, which is truly impressive."
"The solution has been stable."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"I particularly like the preview feature because it provides a prompt experience for impact analysis."
"We can automate routine tasks. We're able to create alerts, reports, scheduled searches, et cetera. It's helping us to save time."
"VMware comes with a support team, and if you have trouble, you can easily create a ticket, and VMware will help you. Therefore, the best aspect is the support."
"The features I find most valuable is the querying and alerting capabilities."
"People are very pleased with the implementation."
"The solution is great for virtualization and preparing the infrastructure in Tanzu to test products. It's very fast and has good visibility."
"The stability of Aria Operations for Applications has improved significantly over the years."
"For us, the ease of deployment in combination with TMZ was the most important part because we don't have to manually deploy a complex monitoring solution. We can more or less do that with the click of a button, and we are not dependent on the developers to provide us with all the necessary features and functions to make that work. We can just deploy it on a workload cluster and monitor at least a good part of the workload. If we want to go into detail, we clearly need to make changes, but for a good part of application monitoring, it gives us good insights."
"It has a familiar interface, which makes it easy to get started."
"I gladly recommend VMware Aria Operations for Applications because it is cost effective and has commendable AI response capabilities."
 

Cons

"We had issues with support that took a long time to resolve."
"One thing ITSI could improve on is the maintenance windows. I have a huge case where I had to implement something related to the maintenance window. If you try to look up the issues in ITSI, you have to check the incidents individually, and putting hundreds of hosts in maintenance can be a hindrance."
"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."
"Currently, Glass tables in ITSI only display metrics related to KPIs."
"Quality-of-life features have room for improvement."
"We also faced challenges relating to UI development."
"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"
"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."
"The solution could be expensive, which might be a limiting factor."
"The implementation is a long process that should be improved."
"It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for the single click operations as well relational data locality."
"An area for improvement would be more in-depth reporting, such as analyzing disk IO during business hours compared to after hours."
"In the new version, I would love to see more prediction capabilities. It would be great if one could see the alerts get a little more enriched with information and become more human-friendly instead of the technical stuff that they put in there. I think those would be really awesome outcomes to get."
"They could make it more easy to plug-in data so that a nontechnical person will be able to use it, like accountants or finance people. That way they don't have to ask us."
"The return on investment is best suited for organizations that do not have the resources for a dedicated VM environment team. However, the cost of the product doesn't show significant benefits."
"Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific application up until we get to that point. So, for us, it would be helpful to have more insights or predictability into what we can expect from a cost perspective if we are starting to use specific features. This can potentially also drive our consumption a bit more."
 

Pricing and Cost Advice

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"Pricing was pretty good, and it is possible to just add on the features we want."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"The licensing is based on data usage."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"Splunk pricing is high."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"Different locations require different setups. In your terms, around 300 to around 400K USD."
"I don't have the details. In our case, there is a mixture in place. We have production usage, and we are also doing training for VMware. So, we also have a training instance. It is worth the money you would spend on it. That's because if you were to build all of this yourself by using some of the open source tools, then you would need a lot of time."
"I would rate the pricing as three out of five."
"The licensing costs are very high, particularly when you consider that we have to purchase a level 1 license for every integration, such as the load balancer, HAProxy, and the MSSP. And if you want to use vSAN, that's another license. Then, of course, Tanzu Observability has its own separate license."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
14%
Government
11%
Manufacturing Company
7%
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
10%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
What is your experience regarding pricing and costs for VMware Tanzu Observability by Wavefront?
The cost of VMware Aria Operations for Applications is fair and reasonable compared to what we receive in support and packages from VMware.
What needs improvement with VMware Tanzu Observability by Wavefront?
I find that there could be improvements in the support service response time, as the urgency varies unless specified as Priority 2 or 1 cases.
What is your primary use case for VMware Tanzu Observability by Wavefront?
Our primary use case for VMware Aria Operations for Applications is to enhance application monitoring tasks, allowing us to set up alerts for different components and send them via SMTP to a team d...
 

Also Known As

No data available
Tanzu Observability, Wavefront, Wavefront by VMware, VMware Tanzu Observability
 

Overview

 

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
1. Atlassian 2. Cisco 3. Databricks 4. DigitalOcean 5. Equinix 6. Fidelity Investments 7. Google 8. Hewlett Packard Enterprise 9. Honeywell 10. IBM 11. Intel 12. JetBlue Airways 13. LinkedIn 14. Lyft 15. Mastercard 16. Microsoft 17. MongoDB 18. Netflix 19. Nvidia 20. Oracle 21. PayPal 22. Pinterest 23. Qualcomm 24. Red Hat 25. Salesforce 26. SAP 27. Spotify 28. Square 29. TMobile 30. Twitter 31. Uber 32. VMware
Find out what your peers are saying about Splunk ITSI (IT Service Intelligence) vs. VMware Aria Operations for Applications and other solutions. Updated: April 2025.
847,772 professionals have used our research since 2012.