New Relic vs Splunk ITSI (IT Service Intelligence) comparison

New Relic and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while Splunk is ranked #12 with an average rating of 8.4. New Relic holds a 4.0% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 98% of Splunk users who would recommend it.

New Relic

Read 172 New Relic reviews

13,480 Views
9,975 Comparison Views

94% willing to recommend

Splunk ITSI (IT Service Int...

Read 53 Splunk ITSI (IT Service Intelligence) reviews

3,236 Views
1,974 Comparison Views

98% willing to recommend

New Relic

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jul 24, 2024

New Relic and Splunk ITSI are top competitors in the IT monitoring and intelligence market. Splunk ITSI appears to have the upper hand due to its rich feature set.

Features: Users value New Relic for application performance monitoring, real-time insights, and user-friendly dashboards. Splunk ITSI is acclaimed for advanced anomaly detection, comprehensive service monitoring, and customizable alerts.

Room for Improvement: New Relic needs better alerting flexibility, third-party integration, and enhanced reporting capabilities. Splunk ITSI could improve usability, cost efficiency, and reduce the need for specialized training.

Ease of Deployment and Customer Service: New Relic deployment is straightforward with excellent documentation. Splunk ITSI implementation is smooth but often requires specialized training. New Relic’s customer service is noted for responsiveness and helpfulness, while Splunk ITSI’s customer service could use improvements.

Pricing and ROI: New Relic pricing is more budget-friendly, offering better ROI for small to mid-sized businesses. Splunk ITSI is costly but its advanced features justify the expense for large enterprises.

To learn more, read our detailed New Relic vs. Splunk ITSI (IT Service Intelligence) Report (Updated: February 2026).

Buyer's Guide

New Relic vs. Splunk ITSI (IT Service Intelligence)

February 2026

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Helped 881,665 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.3

New Relic enhances performance and troubleshooting, valued for system insights and efficacy, despite uncertain financial returns.

Sentiment score

7.0

Splunk ITSI boosts efficiency and resilience by streamlining data integration, cutting costs, and improving performance issue resolution speed.

There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.

BasilJiji

System Engineer at a retailer with 10,001+ employees

There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

Risks can mean that if one failure happens, it can result in risks in hundreds of thousands of USD.

SaketShrivastava

Technology And Digitization Lead at JLL

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Customer Service

Sentiment score

7.6

New Relic's customer service is praised for quick, effective support, though occasionally delayed, with high user satisfaction ratings.

Sentiment score

6.3

Splunk ITSI customer service is generally responsive and supportive, though support quality can vary with reported delays for high-priority cases.

If I drop an email to them, they will respond quickly to my email.

Vamsi Busa

Senior DevOps Engineer at a tech vendor with 10,001+ employees

Customer support from New Relic is very good, and we rarely need to create support tickets.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

They are very polite and helped him out.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

The technical support is excellent, and I would rate it at ten.

Shubham Kumar

Senior consultant at a tech services company with 51-200 employees

We typically have weekly calls with the technical staff, and whenever we encounter issues, they usually reply with solutions within one or two days.

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Scalability Issues

Sentiment score

7.7

New Relic scales well, supports diverse environments, efficiently handles high data volumes, and is highly rated for flexibility and adaptability.

Sentiment score

7.6

Splunk ITSI is highly scalable, supporting extensive data and users, with infrastructure and cloud platforms enhancing scalability and optimization.

We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

New Relic's scalability is good based on my experience, and it can handle my organization's needs as they grow.

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

For more quotes and insights, download the New Relic report

Splunk is highly scalable, with the ability to expand efficiently.

Shubham Kumar

Senior consultant at a tech services company with 51-200 employees

When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages.

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Stability Issues

Sentiment score

7.9

New Relic exhibits high stability and reliability, with minor issues like occasional slow data processing and rare instabilities.

Sentiment score

7.7

Splunk ITSI is highly reliable, with minor issues from external factors, praised for its stability and consistent uptime.

New Relic lags sometimes.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

New Relic is stable based on my experience, as I have not seen any problems with the UI.

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

For more quotes and insights, download the New Relic report

The setup, however, must be done correctly as incorrect deployment can lead to issues.

Shubham Kumar

Senior consultant at a tech services company with 51-200 employees

Splunk ITSI (IT Service Intelligence) fails if you do not have good hardware requirements.

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Room For Improvement

New Relic users criticize high costs, privacy issues, inadequate analytics, lacking integration, and poor documentation causing steep learning curves.

Splunk ITSI faces issues with high cost, complex setup, integration challenges, and requires better usability, dashboards, and analytics features.

If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.

BasilJiji

System Engineer at a retailer with 10,001+ employees

Using real-time data, if there are any malicious patterns or something happening, they can identify those.

Hari Rajendiran

Platform Software Engineer 4 at Nexthink

Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.

Ahmed Naguib

Director at Techpace

On-cloud upgrades are easy, but on-premises upgrades are very painful.

SaketShrivastava

Technology And Digitization Lead at JLL

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.

Shubham Kumar

Senior consultant at a tech services company with 51-200 employees

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Setup Cost

Enterprise customers consider New Relic costly, but its advanced features justify the expense despite pricing and licensing challenges.

Splunk ITSI's high cost tied to data volume limits appeal despite its robust service and comprehensive data handling.

Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.

Palak Bhawsar

DevOps engineer at a tech company with 5,001-10,000 employees

For more quotes and insights, download the New Relic report

Splunk ITSI tends to be more expensive compared to some open-source solutions.

Shubham Kumar

Senior consultant at a tech services company with 51-200 employees

I believe the pricing is based on daily volume ingestion.

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Valuable Features

New Relic provides real-time monitoring, diagnostics, and dashboards for DevOps, with easy setup and strong third-party integrations.

Splunk ITSI enhances IT management with real-time insights, integration, automation, observability, and powerful machine learning for effective service delivery.

Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.

Pietro Dell'Erba

Head of API at a marketing services firm with 11-50 employees

New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.

Ahmed Naguib

Director at Techpace

One valuable feature is the scheduled maintenance window provided by Splunk ITSI (IT Service Intelligence) because Splunk does not offer this scheduling maintenance feature in the core product, but Splunk ITSI (IT Service Intelligence) helps us with these maintenance reports.

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

The most beneficial aspect for me is that it is AI-enabled, providing us with very good analytics.

SaketShrivastava

Technology And Digitization Lead at JLL

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

172

Ranking in other categories

Network Monitoring Software (8th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

12th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (3rd)

Mindshare comparison

As of February 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 4.0%, down from 7.6% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
New Relic	4.0%
Splunk ITSI (IT Service Intelligence)	0.8%
Other	95.2%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

10%

Manufacturing Company

Retailer

Financial Services Firm

17%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	76

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	9
Large Enterprise	34

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

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What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

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What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...

See all answers

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Elastic Observability vs Splunk ITSI (IT Service Intelligence)

Compared 6% of the time

Avantra vs Splunk ITSI (IT Service Intelligence)

Compared 5% of the time

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Product Reports

Buyer's Guide

New Relic

January 2026

Download New Relic product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

January 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

New Relic vs. Splunk ITSI (IT Service Intelligence)

February 2026

Free Report: New Relic vs. Splunk ITSI (IT Service Intelligence)

Find out what your peers are saying about New Relic vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: February 2026.

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