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Datadog vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 1, 2024
 

Categories and Ranking

Datadog
Ranking in Application Performance Monitoring (APM) and Observability
1st
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
187
Ranking in other categories
Network Monitoring Software (2nd), IT Infrastructure Monitoring (2nd), Log Management (3rd), Container Monitoring (1st), Cloud Monitoring Software (1st), AIOps (1st), Cloud Security Posture Management (CSPM) (6th)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
49
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Datadog is 10.1%, down from 11.9% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Kevin Palmer - PeerSpot reviewer
Sep 19, 2024
Useful log aggregation and management with helpful metrics aggregation
Datadog provides us value in three major ways: First, Datadog provides best-in-class functionality in many, if not all, of the products to which we subscribe (infrastructure, APM, log management, serverless, synthetics, real user monitoring, DB monitoring). In my experience with other tools that provide similar functionality, Datadog provides the largest feature set with the most flexibility and the best performance. Second, Datadog allows us to access all of those services in one place. Having to learn and manage only one tool for all of those purposes is a major benefit. Third, Datadog provides significant connectivity between those services so that we can view, summarize, organize, translate and correlate our data with maximum effect. Not needing to manually integrate them to draw lines between those pieces of information is a huge time savings for us.
Sunil K R - PeerSpot reviewer
Apr 5, 2024
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its integration is most valuable because you can integrate it with various service providers such as AWS, .Net, etc."
"It has provided visibility with ease of implementation and allowed multiple teams to quickly onboard it."
"The solution is useful for monitoring logs."
"By moving to Datadog, we did not need to manage our own monitoring infrastructure anymore."
"The ability to look through and link together my different services was very valuable initially."
"The biggest thing I liked was the combination of all the things - monitoring, log aggregation, and profiling."
"Datadog documentation on web pages has improved a lot and is pretty easy to follow and find."
"The many dozens of integrations that the solution brings out of the box are excellent."
"We can automate routine tasks. We're able to create alerts, reports, scheduled searches, et cetera. It's helping us to save time."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"I particularly like the preview feature because it provides a prompt experience for impact analysis."
"The root cause analysis is very helpful for us."
"ITSI includes a feature called a glass table."
"Alerts and episodes are valuable to me."
"Instant usability of gathered event metrics is available. We have metrics data from systems, and we can use that to instantly get system status and trends."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
 

Cons

"We've had some issues where we had Datadog automatically turned on in AWS regions that we weren't using, which incurred a small but steady cost that amounted to tens of thousands of dollars spent over a few weeks."
"The product can be improved by allowing the grouping of APIs to add variables. That way, any API with a unique ID could be grouped together."
"For three to four months, we have been experiencing real-time delays. For example, if we're monitoring incoming traffic, the real-time status should be displayed up to a certain point. However, due to delays or issues with Datadog, the real-time data might only be updated at an earlier time. We are experiencing consistent delays in data updates from Datadog, with the most recent data often being delayed by about an hour. This issue has been ongoing for the past four months."
"In some cases the screenshots don't match the text as updates are made."
"The parallel editing of the dashboards should not cause users to lose the work of another person."
"They could have better log reporting."
"It does not have the best interface."
"It would also be nice if we had more insight into our own usage of Datadog (agents and custom metrics). They provide a usage page which does help, but it is not in real-time."
"We'd like them to show more inputs on the dashboard."
"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"
"We also faced challenges relating to UI development."
"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"Splunk ITSI's UI needs to be more interactive and user-friendly."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
 

Pricing and Cost Advice

"My advice is to really keep an eye on your overage costs, as they can spiral really fast."
"It didn't scale well from the cost perspective. We had a custom package deal."
"Datadog does not provide any free plans to use the solution. When I start with a proof of concept it would be sensible to have a free plan to test the tool and check whether it fits the requirements of the project. Before the production stage, it is always good to have a free plan with some limited features, number of requests, or logs."
"While it is an expensive product, I would rate the pricing level at four out of five."
"They prefer monthly subscriptions."
"The pricing and licensing through AWS Marketplace has been good. It would be nice if it was cheaper, but their pricing is reasonable for what it is. Sometimes, for their newer features, they charge as if it's fully fleshed out, even though it is a newer feature and it may have less stuff than their other items."
"I am not satisfied with its licensing. Its payment is based on the exported data, and there was an explosion of the data for three or four weeks. My customer was not alerted, and there was no way for them to see that there has been an explosion of data. They got a big invoice for one or two months. The pricing model of Datadog is based on the data. The customer was quite surprised about not being alerted about this explosion of data. They should provide some kind of alert when there is an increase in usage."
"Licensing is based on the retention period of logs and metrics."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"The licensing is based on data usage."
"Splunk pricing is high."
"It would have been good if the product cost was much lower."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"Pricing has some room for improvement."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"Pricing was pretty good, and it is possible to just add on the features we want."
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Top Industries

By visitors reading reviews
Educational Organization
36%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
7%
Financial Services Firm
19%
Computer Software Company
14%
Government
13%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...
Which would you choose - Datadog or Dynatrace?
Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...
 

Learn More

 

Overview

 

Sample Customers

Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Datadog vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.