Amazon OpenSearch Service vs Splunk ITSI (IT Service Intelligence) comparison

Amazon Web Services (AWS) and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Amazon Web Services (AWS) is ranked #40 with an average rating of 7.5, while Splunk is ranked #10 with an average rating of 8.2. Additionally, 75% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Amazon OpenSearch Service

Read 4 Amazon OpenSearch Service reviews

880 Views
823 Comparison Views

75% willing to recommend

Splunk ITSI (IT Service Int...

Read 49 Splunk ITSI (IT Service Intelligence) reviews

1,751 Views
1,096 Comparison Views

97% willing to recommend

Amazon OpenSearch Service

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jul 24, 2024

Splunk ITSI and Amazon OpenSearch Service are leading solutions in the IT operations and analytics market. While Splunk ITSI offers robust features and support, Amazon OpenSearch Service is preferred for its scalability and cost-effectiveness.

Features: Splunk ITSI is known for advanced analytics, real-time monitoring, and customizable dashboards. It can correlate events and provide actionable insights. Amazon OpenSearch Service provides open-source flexibility, integrated Kibana support, and seamless scalability. Splunk ITSI offers comprehensive event correlation and real-time alerting capabilities.

Room for Improvement: Users of Splunk ITSI mention the complexity of setup, more competitive pricing, and enhancing reporting features. For Amazon OpenSearch Service, feedback includes the need for better security features, more user-friendly setup processes, and improved customer support. Splunk ITSI's complexity and cost are frequently mentioned issues.

Ease of Deployment and Customer Service: Splunk ITSI users find deployment challenging due to complexity but note excellent customer service. Amazon OpenSearch Service is easier to deploy, but users feel support could be more responsive. Amazon OpenSearch Service has straightforward deployment, but Splunk ITSI offers superior customer service.

Pricing and ROI: Splunk ITSI is considered expensive, but users believe the extensive features justify the cost. Amazon OpenSearch Service provides an affordable option with a good balance between cost and functionality, attractive for organizations focusing on scalability and flexibility. Splunk ITSI delivers high ROI through advanced features, while Amazon OpenSearch Service is preferred for cost-effectiveness.

To learn more, read our detailed Amazon OpenSearch Service vs. Splunk ITSI (IT Service Intelligence) Report (Updated: January 2025).

Buyer's Guide

Amazon OpenSearch Service vs. Splunk ITSI (IT Service Intelligence)

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon OpenSearch Service

Ranking in Application Performance Monitoring (APM) and Observability

40th

Average Rating

7.6

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Log Management (37th)

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Featured Reviews

VijayKumar27

Software Engineer at The American College

Effective as a vector store, serverless architecture but there aren't enough security features

The pricing aspect is a concern. The service is way too costly. For the past month, I used only 30 to 40 MB of data, and the cost was $500. AWS could improve pricing. Even being serverless, it incurs charges during idle times. For just holding data, you need to create a list. AWS should add an option to make data idle, so it won't include computing charges. They charge for OCU units based on the time the serverless solution is up, not on indexing or retrieval speed. Once the service starts, it starts getting billed. It would help if there were an option to limit computing. When using it as a database, storing data without frequent fetching would save computing costs.

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Sunil K R

Senior Software Engineer at Wipro Limited

Helps improve our incident response time, and our mean time to resolve, but visibility is limited

In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Amazon OpenSearch Service has enhanced our organization's ability to store and search large amounts of data efficiently."

"Amazon OpenSearch Service provides a managed database solution, so we don't need to manage everything ourselves."

"The business analytics capabilities are the most important feature it provides."

"We retrieve historical data with just a click of a button to move it from cold to hot or warm because it's already stored in the backend storage"

"This service already sorts data like vectors. They have classified the storage pre-defined."

"The customer service is excellent, rated nine out of ten."

"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."

"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."

"Customers have noted the solution helps streamline incident management."

"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."

"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."

"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."

"Instant usability of gathered event metrics is available. We have metrics data from systems, and we can use that to instantly get system status and trends."

"We have a lot of teams using Splunk and they would be blind without it."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"One improvement I would like to see is support for auto-scaling."

"The pricing aspect is a concern. The service is way too costly. For the past month, I used only 30 to 40 MB of data, and the cost was $500. AWS could improve pricing."

"The price is fair yet leans towards the expensive side. I'd rate it five out of ten with respect to capabilities vs. cost."

"One improvement I would like to see is support for auto-scaling."

"It would be beneficial to have some level of customization available in the managed service, tailored to the specific use cases of the end users."

"They can enhance data visualization."

"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."

"Splunk ITSI's UI needs to be more interactive and user-friendly."

"Splunk ITSI consumes a lot of CPU resources."

"ITSI currently lacks the capability for automated response, mitigation, and remediation."

"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."

"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."

"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."

"We'd like them to show more inputs on the dashboard."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

Information not available

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"Pricing was pretty good, and it is possible to just add on the features we want."

"The pricing of Splunk is a bit high."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

"Splunk ITSI is expensive."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"Splunk ITSI is a premium application and comes with a premium price tag."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

13%

Manufacturing Company

Retailer

Financial Services Firm

20%

Computer Software Company

13%

Government

13%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Amazon OpenSearch Service?

We retrieve historical data with just a click of a button to move it from cold to hot or warm because it's already stored in the backend storage

See all answers

What is your experience regarding pricing and costs for Amazon OpenSearch Service?

Amazon OpenSearch Service is a bit costly compared to self-hosted Elasticsearch due to the managed service pricing.

See all answers

What needs improvement with Amazon OpenSearch Service?

One improvement I would like to see is support for auto-scaling. The current configuration does not support automatic scaling based on server load, requiring us to manage the scaling manually. Addi...

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Splunk ITSI is expensive compared to other tools.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...

See all answers

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Compared 9% of the time

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Compared 3% of the time

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

December 2024

Download Amazon OpenSearch Service product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

October 2024

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

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Amazon Web Services (AWS)

Splunk

Overview

Amazon OpenSearch Service is often used for log analysis, real-time application monitoring, and searching large datasets. Users benefit from its scalability, ease of use, and AWS integration, appreciating its capability to handle high data volumes while providing efficient search functionalities.

Many users choose Amazon OpenSearch Service for its powerful search and indexing capabilities, real-time analytics, and strong integration with AWS services. Key highlights include minimal downtime, detailed documentation, and efficient data processing. Scalability and automatic scaling are standout features, enabling users to manage high data volumes seamlessly. However, there is a call for improved integration, enhanced stability, and better support. Some users find the setup and configuration process challenging and desire more customization options for security features.

What are the key features of Amazon OpenSearch Service?

Scalability: Automatically scales to accommodate data growth and workload fluctuations.
Real-Time Analytics: Provides up-to-date insights and monitoring for applications.
Integration with AWS: Easily integrates with other AWS services, enhancing workflows.
Powerful Search Capabilities: Fast and efficient search and indexing functionalities.
Detailed Documentation: Comprehensive guides and resources to assist users.
Security Features: Flexible security options to protect data and manage access.

What benefits should users look for in reviews?

Efficiency: Quick data processing and minimal downtime.
Scalability: Ability to handle increasing data volumes without manual intervention.
Ease of Use: User-friendly interface and management tools.
Reliability: Consistent performance with robust support for data management workflows.
Integration: Seamless integration with existing AWS services and infrastructure.

In industries such as finance, healthcare, and e-commerce, Amazon OpenSearch Service is implemented to manage and analyze large datasets in real time. Companies benefit from its ability to monitor application performance, analyze log data, and enhance search functionalities, leading to improved operational efficiency and decision-making processes.

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Sample Customers

Information Not Available

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Amazon OpenSearch Service vs. Splunk ITSI (IT Service Intelligence)

January 2025

Free Report: Amazon OpenSearch Service vs. Splunk ITSI (IT Service Intelligence)

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