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Amazon OpenSearch Service vs Splunk ITSI (IT Service Intelligence) comparison

Amazon Web Services (AWS) and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Amazon Web Services (AWS) is ranked #54 with an average rating of 6.0, while Splunk is ranked #11 with an average rating of 8.2. Additionally, 66% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
Amazon OpenSearch Service
Read 3 Amazon OpenSearch Service reviews
  • 675 Views
  • 634 Comparison Views
66% willing to recommend
Splunk ITSI (IT Service Int...
Read 49 Splunk ITSI (IT Service Intelligence) reviews
  • 1,792 Views
  • 1,132 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Splunk ITSI and Amazon OpenSearch Service are leading solutions in the IT operations and analytics market. While Splunk ITSI offers robust features and support, Amazon OpenSearch Service is preferred for its scalability and cost-effectiveness.

Features: Splunk ITSI is known for advanced analytics, real-time monitoring, and customizable dashboards. It can correlate events and provide actionable insights. Amazon OpenSearch Service provides open-source flexibility, integrated Kibana support, and seamless scalability. Splunk ITSI offers comprehensive event correlation and real-time alerting capabilities.

Room for Improvement: Users of Splunk ITSI mention the complexity of setup, more competitive pricing, and enhancing reporting features. For Amazon OpenSearch Service, feedback includes the need for better security features, more user-friendly setup processes, and improved customer support. Splunk ITSI's complexity and cost are frequently mentioned issues.

Ease of Deployment and Customer Service: Splunk ITSI users find deployment challenging due to complexity but note excellent customer service. Amazon OpenSearch Service is easier to deploy, but users feel support could be more responsive. Amazon OpenSearch Service has straightforward deployment, but Splunk ITSI offers superior customer service.

Pricing and ROI: Splunk ITSI is considered expensive, but users believe the extensive features justify the cost. Amazon OpenSearch Service provides an affordable option with a good balance between cost and functionality, attractive for organizations focusing on scalability and flexibility. Splunk ITSI delivers high ROI through advanced features, while Amazon OpenSearch Service is preferred for cost-effectiveness.

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To learn more, read our detailed Amazon OpenSearch Service vs. Splunk ITSI (IT Service Intelligence) Report (Updated: October 2024).
Buyer's Guide
Amazon OpenSearch Service vs. Splunk ITSI (IT Service Intelligence)
October 2024
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Categories and Ranking

Amazon OpenSearch Service
Ranking in Application Performance Monitoring (APM) and Observability
54th
Average Rating
7.4
Reviews Sentiment
7.3
Number of Reviews
3
Ranking in other categories
Log Management (47th)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
49
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Featured Reviews

VijayKumar27 - PeerSpot reviewer
Effective as a vector store, serverless architecture but there aren't enough security features
The pricing aspect is a concern. The service is way too costly. For the past month, I used only 30 to 40 MB of data, and the cost was $500. AWS could improve pricing. Even being serverless, it incurs charges during idle times. For just holding data, you need to create a list. AWS should add an option to make data idle, so it won't include computing charges. They charge for OCU units based on the time the serverless solution is up, not on indexing or retrieval speed. Once the service starts, it starts getting billed. It would help if there were an option to limit computing. When using it as a database, storing data without frequent fetching would save computing costs.
Read full review
Sunil K R - PeerSpot reviewer
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Amazon OpenSearch Service has enhanced our organization's ability to store and search large amounts of data efficiently."
"We retrieve historical data with just a click of a button to move it from cold to hot or warm because it's already stored in the backend storage"
"This service already sorts data like vectors. They have classified the storage pre-defined."
"Amazon OpenSearch Service provides a managed database solution, so we don't need to manage everything ourselves."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The solution is easy to scale."
"It's scalable and expands well."
"The observability is great and valuable."
"ITSI includes a feature called a glass table."
"The most valuable features are the service analyzer and Glass Tables."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"One improvement I would like to see is support for auto-scaling."
"One improvement I would like to see is support for auto-scaling."
"It would be beneficial to have some level of customization available in the managed service, tailored to the specific use cases of the end users."
"The pricing aspect is a concern. The service is way too costly. For the past month, I used only 30 to 40 MB of data, and the cost was $500. AWS could improve pricing."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."
"The solution should integrate more features in NEAP."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."
"Splunk ITSI consumes a lot of CPU resources."
"While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

Information not available
"Pricing has some room for improvement."
"Splunk ITSI is a premium application and comes with a premium price tag."
"Splunk ITSI is expensive compared to other tools."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"Splunk ITSI is expensive."
"It would have been good if the product cost was much lower."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
11%
Manufacturing Company
8%
Government
6%
Financial Services Firm
19%
Computer Software Company
13%
Government
13%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Amazon OpenSearch Service?
We retrieve historical data with just a click of a button to move it from cold to hot or warm because it's already stored in the backend storage
See all answers
What is your experience regarding pricing and costs for Amazon OpenSearch Service?
The pricing is way too costly. I used it for around 40 MB of data for a month, and it cost $500. Even when idle, it continues to incur charges. They could improve this by allowing us to limit compu...
See all answers
What needs improvement with Amazon OpenSearch Service?
The pricing aspect is a concern. The service is way too costly. For the past month, I used only 30 to 40 MB of data, and the cost was $500. AWS could improve pricing. Even being serverless, it incu...
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Splunk ITSI is expensive compared to other tools.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...
See all answers
 

Comparisons

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Compared 18% of the time
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Dynatrace vs Amazon OpenSearch Service
Compared 5% of the time
IBM Security QRadar vs Amazon OpenSearch Service Logo
IBM Security QRadar vs Amazon OpenSearch Service
Compared 1% of the time
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Compared 19% of the time
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Compared 13% of the time
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Compared 10% of the time
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Compared 2% of the time
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Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
November 2024
Amazon OpenSearch Service reportDownload Amazon OpenSearch Service product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
October 2024
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Learn More

Video not available
Amazon Web Services (AWS)
Splunk
 

Overview

Amazon OpenSearch Service is often used for log analysis, real-time application monitoring, and searching large datasets. Users benefit from its scalability, ease of use, and AWS integration, appreciating its capability to handle high data volumes while providing efficient search functionalities.

Many users choose Amazon OpenSearch Service for its powerful search and indexing capabilities, real-time analytics, and strong integration with AWS services. Key highlights include minimal downtime, detailed documentation, and efficient data processing. Scalability and automatic scaling are standout features, enabling users to manage high data volumes seamlessly. However, there is a call for improved integration, enhanced stability, and better support. Some users find the setup and configuration process challenging and desire more customization options for security features.

What are the key features of Amazon OpenSearch Service?
  • Scalability: Automatically scales to accommodate data growth and workload fluctuations.
  • Real-Time Analytics: Provides up-to-date insights and monitoring for applications.
  • Integration with AWS: Easily integrates with other AWS services, enhancing workflows.
  • Powerful Search Capabilities: Fast and efficient search and indexing functionalities.
  • Detailed Documentation: Comprehensive guides and resources to assist users.
  • Security Features: Flexible security options to protect data and manage access.
What benefits should users look for in reviews?
  • Efficiency: Quick data processing and minimal downtime.
  • Scalability: Ability to handle increasing data volumes without manual intervention.
  • Ease of Use: User-friendly interface and management tools.
  • Reliability: Consistent performance with robust support for data management workflows.
  • Integration: Seamless integration with existing AWS services and infrastructure.

In industries such as finance, healthcare, and e-commerce, Amazon OpenSearch Service is implemented to manage and analyze large datasets in real time. Companies benefit from its ability to monitor application performance, analyze log data, and enhance search functionalities, leading to improved operational efficiency and decision-making processes.

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

 

Sample Customers

Information Not Available
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
Amazon OpenSearch Service vs. Splunk ITSI (IT Service Intelligence)
October 2024
Free Report: Amazon OpenSearch Service vs. Splunk ITSI (IT Service Intelligence)
Find out what your peers are saying about Amazon OpenSearch Service vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: October 2024.
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