

Amazon OpenSearch Service and Splunk ITSI compete in the domain of data management and analytics. Splunk ITSI appears to have the upper hand with its advanced observability and data correlation capabilities, providing superior incident management and predictive analytics.
Features: Amazon OpenSearch Service provides managed database solutions, fast search capabilities, and seamless AWS integration for business analytics. Splunk ITSI offers comprehensive data management with features like glass tables and predictive analytics, which aid in incident management and data visualizations.
Room for Improvement: Splunk ITSI users find its customization complex and expensive, seeking more out-of-the-box solutions and enhanced predictive analytics. Amazon OpenSearch Service could improve ease of configuration, flexibility in managed settings, and cost efficiency for handling large datasets.
Ease of Deployment and Customer Service: Amazon OpenSearch Service primarily supports public cloud deployments for scalability, while Splunk ITSI supports on-premises, public, and hybrid cloud environments. Splunk's customer support has mixed reviews, whereas OpenSearch benefits from AWS integration for smoother transitions, albeit with desired faster response times.
Pricing and ROI: Amazon OpenSearch Service is cost-effective for moderate use with a pay-per-use model, but costs can escalate with data volume. Splunk ITSI is priced higher due to its comprehensive feature set, offering quick ROI through its advanced analytics and incident management capabilities.
| Product | Market Share (%) |
|---|---|
| Splunk ITSI (IT Service Intelligence) | 0.8% |
| Amazon OpenSearch Service | 1.5% |
| Other | 97.7% |

| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 2 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 10 |
| Large Enterprise | 38 |
Amazon OpenSearch Service provides scalable and reliable search capabilities with efficient data processing, supporting easy domain configuration and integration with numerous systems for enhanced performance.
Amazon OpenSearch Service offers advanced features for handling JSON, diverse search grammars, quick historical data retrieval, and ultra-warm storage. It also includes customizable dashboards and seamless tool integration for large enterprises. With its managed infrastructure, OpenSearch Service supports efficient system analysis and business analytics, improving overall performance and flexibility. Despite these features, areas like configuration complexity, lack of auto-scaling, and integration with Kibana require attention. Users seek enhanced documentation, better pricing options, and more flexible data handling. Desired improvements include default filters, mapping configuration, and alerting capabilities. Enhanced data visualization and Compute Optimizer Service integration are also recommended for future updates.
What features define Amazon OpenSearch Service?Amazon OpenSearch Service is utilized in various industries for log management, data storage, and search capabilities. It supports infrastructure and embedded management, analyzing logs from AWS Lambda, Kubernetes, and other services. Companies use it for application debugging, monitoring security and performance, and customer behavior analysis, integrating it with tools like DynamoDB and Snowflake for a cost-effective solution.
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
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