Amazon OpenSearch Service vs New Relic comparison

Amazon OpenSearch Service

Read 158 New Relic reviews

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13,081 Comparison Views

94% willing to recommend

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Executive SummaryUpdated on Jul 24, 2024

New Relic and Amazon OpenSearch Service are prominent tools in their respective niches. Users suggest New Relic excels in support and customer service, while Amazon OpenSearch Service delivers superior feature sets.

Features: New Relic offers real-time monitoring, detailed analytics, and dashboard capabilities. Amazon OpenSearch Service provides scalability, powerful search capabilities, and integration with other AWS services.

Room for Improvement: New Relic could improve intuitive configuration, cost transparency, and user interface. Amazon OpenSearch Service requires better documentation, ease of use, and more comprehensive customer support.

Ease of Deployment and Customer Service: New Relic is noted for straightforward deployment processes and responsive support. While Amazon OpenSearch Service has relatively smooth deployment, its customer support is not rated as highly.

Pricing and ROI: New Relic faces criticism for higher setup costs but offers solid ROI through its extensive feature set. Amazon OpenSearch Service is recognized for cost-efficiency despite relatively lower initial costs.

To learn more, read our detailed Amazon OpenSearch Service vs. New Relic Report (Updated: April 2025).

Amazon OpenSearch Service vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon OpenSearch Service

Ranking in Application Performance Monitoring (APM) and Observability

35th

Average Rating

7.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Log Management (30th)

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

5th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Amazon OpenSearch Service is 1.7%, up from 0.0% compared to the previous year. The mindshare of New Relic is 6.6%, down from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

VijayKumar27

Software Engineer at The American College

Effective as a vector store, serverless architecture but there aren't enough security features

The pricing aspect is a concern. The service is way too costly. For the past month, I used only 30 to 40 MB of data, and the cost was $500. AWS could improve pricing. Even being serverless, it incurs charges during idle times. For just holding data, you need to create a list. AWS should add an option to make data idle, so it won't include computing charges. They charge for OCU units based on the time the serverless solution is up, not on indexing or retrieval speed. Once the service starts, it starts getting billed. It would help if there were an option to limit computing. When using it as a database, storing data without frequent fetching would save computing costs.

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Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The business analytics capabilities are the most important feature it provides."

"Amazon OpenSearch Service has enhanced our organization's ability to store and search large amounts of data efficiently."

"We retrieve historical data with just a click of a button to move it from cold to hot or warm because it's already stored in the backend storage"

"Amazon OpenSearch Service provides a managed database solution, so we don't need to manage everything ourselves."

"The customer service is excellent, rated nine out of ten."

"I would definitely recommend Amazon OpenSearch Service to other professionals due to its fast and reliable search capabilities."

"This service already sorts data like vectors. They have classified the storage pre-defined."

"The VPN is one of the solution's most valuable features for us."

"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."

"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."

"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."

"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."

"The most valuable features are the dashboards and tracing."

"You don't have to go through a list of 500 servers."

"It has helped my organization to dive deeper into the application using the APM module is very helpful."

More New Relic pros

Cons

"They can enhance data visualization."

"One improvement I would like to see is support for auto-scaling."

"We faced documentation challenges during integration after migrating from Elasticsearch to Amazon OpenSearch Service. Better documentation on integration, query handling, and a more user-friendly UI could enhance the product."

"It would be beneficial to have some level of customization available in the managed service, tailored to the specific use cases of the end users."

"One improvement I would like to see is support for auto-scaling."

"The pricing aspect is a concern. The service is way too costly. For the past month, I used only 30 to 40 MB of data, and the cost was $500. AWS could improve pricing."

"The price is fair yet leans towards the expensive side. I'd rate it five out of ten with respect to capabilities vs. cost."

"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."

"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."

"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."

"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."

"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."

"New Relic needs to improve is the user data schema."

"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."

"The price could improve."

More New Relic cons

Pricing and Cost Advice

Information not available

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

"The price depends on how many agents you want."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"The pricing and licensing are too high."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

Comms Service Provider

Educational Organization

52%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Amazon OpenSearch Service?

We retrieve historical data with just a click of a button to move it from cold to hot or warm because it's already stored in the backend storage

What is your experience regarding pricing and costs for Amazon OpenSearch Service?

Amazon OpenSearch Service is a bit costly compared to self-hosted Elasticsearch due to the managed service pricing.

What needs improvement with Amazon OpenSearch Service?

One improvement I would like to see is support for auto-scaling. The current configuration does not support automatic scaling based on server load, requiring us to manage the scaling manually. Addi...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

Grafana Loki vs Amazon OpenSearch Service

Comparisons

Compared 30% of the time

Datadog vs Amazon OpenSearch Service

Compared 17% of the time

Amazon CloudWatch vs Amazon OpenSearch Service

Compared 14% of the time

Dynatrace vs Amazon OpenSearch Service

Compared 5% of the time

Wazuh vs Amazon OpenSearch Service

Compared 4% of the time

More Amazon OpenSearch Service Competitors

Dynatrace vs New Relic

Compared 12% of the time

Elastic Observability vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 9% of the time

Azure Monitor vs New Relic

Compared 5% of the time

Coralogix vs New Relic

Compared 2% of the time

More New Relic Competitors

Product Reports

Amazon OpenSearch Service

Download Amazon OpenSearch Service product report

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Amazon OpenSearch Service is often used for log analysis, real-time application monitoring, and searching large datasets. Users benefit from its scalability, ease of use, and AWS integration, appreciating its capability to handle high data volumes while providing efficient search functionalities.

Many users choose Amazon OpenSearch Service for its powerful search and indexing capabilities, real-time analytics, and strong integration with AWS services. Key highlights include minimal downtime, detailed documentation, and efficient data processing. Scalability and automatic scaling are standout features, enabling users to manage high data volumes seamlessly. However, there is a call for improved integration, enhanced stability, and better support. Some users find the setup and configuration process challenging and desire more customization options for security features.

What are the key features of Amazon OpenSearch Service?

Scalability: Automatically scales to accommodate data growth and workload fluctuations.
Real-Time Analytics: Provides up-to-date insights and monitoring for applications.
Integration with AWS: Easily integrates with other AWS services, enhancing workflows.
Powerful Search Capabilities: Fast and efficient search and indexing functionalities.
Detailed Documentation: Comprehensive guides and resources to assist users.
Security Features: Flexible security options to protect data and manage access.

What benefits should users look for in reviews?

Efficiency: Quick data processing and minimal downtime.
Scalability: Ability to handle increasing data volumes without manual intervention.
Ease of Use: User-friendly interface and management tools.
Reliability: Consistent performance with robust support for data management workflows.
Integration: Seamless integration with existing AWS services and infrastructure.

In industries such as finance, healthcare, and e-commerce, Amazon OpenSearch Service is implemented to manage and analyze large datasets in real time. Companies benefit from its ability to monitor application performance, analyze log data, and enhance search functionalities, leading to improved operational efficiency and decision-making processes.

Amazon Web Services (AWS)

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

Sample Customers

Information Not Available

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Amazon OpenSearch Service vs. New Relic