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Amazon OpenSearch Service vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

No sentiment score available
Sentiment score
6.9
New Relic APM is rated highly for ensuring application performance and providing valuable data for development and business decisions.
 

Customer Service

Sentiment score
9.0
Amazon OpenSearch Service excels in customer service, with timely support and effective AI assistance like Amazon Q for queries.
Sentiment score
7.6
New Relic's support is generally efficient with 24/7 availability, but some users report occasional slow responses and mixed satisfaction levels.
I have had excellent support from AWS regarding OpenSearch, especially when dealing with performance issues impacted by ElasticCache.
We had one occasion where we needed to contact the technical support team, and they were able to resolve our issue efficiently.
 

Scalability Issues

Sentiment score
8.9
Amazon OpenSearch Service offers scalable support for peak loads but requires manual scaling management for storage and server configurations.
Sentiment score
7.8
New Relic scales efficiently for various user groups, handling diverse workloads and expanding easily with consistent performance.
It can be scaled out or up as needed, and deployments occur without downtime.
Amazon OpenSearch Service does not support auto-scaling, which limits scalability.
 

Stability Issues

Sentiment score
8.2
Amazon OpenSearch Service is stable with minor latency issues in index operations, scoring eight out of ten for performance.
Sentiment score
7.9
New Relic is stable and reliable, with rare performance hiccups and generally high stability ratings from users.
Elasticsearch has a stability rating of eight out of ten due to its nature as an in-memory database.
 

Room For Improvement

Users seek customizable alerts, cost reductions, better visualization, auto-scaling support, and improved snapshot and upgrade processes in OpenSearch.
New Relic is costly, lacks comprehensive documentation, and needs improvements in integration, real-time monitoring, UI, reporting, and user support.
The current configuration does not support automatic scaling based on server load, requiring us to manage the scaling manually.
It would be beneficial if OpenSearch had its data visualization platform instead of Kibana and if it could be integrated with Compute Optimizer Service for better rightsizing.
 

Setup Cost

Amazon OpenSearch Service costs more than self-managed options, with mixed opinions on cost-effectiveness versus capabilities.
Enterprise buyers view New Relic's pricing as mixed, varying from affordable to costly, especially for full-stack observability and additional features.
Amazon OpenSearch Service is a bit costly compared to self-hosted Elasticsearch due to the managed service pricing.
The price is fair yet leans towards the expensive side.
 

Valuable Features

New Relic is valued for its monitoring capabilities, integration, user interface, accurate alerts, scalability, and stability across various services.
It's a flexible database that allows for fast searching of terabytes of data compared to other databases.
Scalability is a key feature as it allows easy scaling of the platform without downtime.
 

Categories and Ranking

Amazon OpenSearch Service
Ranking in Application Performance Monitoring (APM) and Observability
45th
Average Rating
7.6
Reviews Sentiment
7.6
Number of Reviews
4
Ranking in other categories
Log Management (39th)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
157
Ranking in other categories
Network Monitoring Software (6th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (2nd), Cloud Monitoring Software (4th), AIOps (3rd)
 

Featured Reviews

VijayKumar27 - PeerSpot reviewer
Effective as a vector store, serverless architecture but there aren't enough security features
The pricing aspect is a concern. The service is way too costly. For the past month, I used only 30 to 40 MB of data, and the cost was $500. AWS could improve pricing. Even being serverless, it incurs charges during idle times. For just holding data, you need to create a list. AWS should add an option to make data idle, so it won't include computing charges. They charge for OCU units based on the time the serverless solution is up, not on indexing or retrieval speed. Once the service starts, it starts getting billed. It would help if there were an option to limit computing. When using it as a database, storing data without frequent fetching would save computing costs.
Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
13%
Manufacturing Company
8%
Government
6%
Educational Organization
51%
Financial Services Firm
9%
Computer Software Company
8%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Amazon OpenSearch Service?
We retrieve historical data with just a click of a button to move it from cold to hot or warm because it's already stored in the backend storage
What is your experience regarding pricing and costs for Amazon OpenSearch Service?
Amazon OpenSearch Service is a bit costly compared to self-hosted Elasticsearch due to the managed service pricing.
What needs improvement with Amazon OpenSearch Service?
One improvement I would like to see is support for auto-scaling. The current configuration does not support automatic scaling based on server load, requiring us to manage the scaling manually. Addi...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue. It could be bit better. We are looking at sorting the ...
 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Learn More

 

Overview

 

Sample Customers

Information Not Available
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Amazon OpenSearch Service vs. New Relic and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.