Amazon OpenSearch Service vs New Relic comparison

Amazon OpenSearch Service

Read 158 New Relic reviews

17,941 Views
14,077 Comparison Views

94% willing to recommend

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Executive SummaryUpdated on Jul 24, 2024

New Relic and Amazon OpenSearch Service are prominent tools in their respective niches. Users suggest New Relic excels in support and customer service, while Amazon OpenSearch Service delivers superior feature sets.

Features: New Relic offers real-time monitoring, detailed analytics, and dashboard capabilities. Amazon OpenSearch Service provides scalability, powerful search capabilities, and integration with other AWS services.

Room for Improvement: New Relic could improve intuitive configuration, cost transparency, and user interface. Amazon OpenSearch Service requires better documentation, ease of use, and more comprehensive customer support.

Ease of Deployment and Customer Service: New Relic is noted for straightforward deployment processes and responsive support. While Amazon OpenSearch Service has relatively smooth deployment, its customer support is not rated as highly.

Pricing and ROI: New Relic faces criticism for higher setup costs but offers solid ROI through its extensive feature set. Amazon OpenSearch Service is recognized for cost-efficiency despite relatively lower initial costs.

To learn more, read our detailed Amazon OpenSearch Service vs. New Relic Report (Updated: January 2025).

Amazon OpenSearch Service vs. New Relic

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon OpenSearch Service

Ranking in Application Performance Monitoring (APM) and Observability

35th

Average Rating

7.6

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Log Management (39th)

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

5th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (3rd)

Featured Reviews

VijayKumar27

Software Engineer at The American College

Effective as a vector store, serverless architecture but there aren't enough security features

The pricing aspect is a concern. The service is way too costly. For the past month, I used only 30 to 40 MB of data, and the cost was $500. AWS could improve pricing. Even being serverless, it incurs charges during idle times. For just holding data, you need to create a list. AWS should add an option to make data idle, so it won't include computing charges. They charge for OCU units based on the time the serverless solution is up, not on indexing or retrieval speed. Once the service starts, it starts getting billed. It would help if there were an option to limit computing. When using it as a database, storing data without frequent fetching would save computing costs.

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Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We retrieve historical data with just a click of a button to move it from cold to hot or warm because it's already stored in the backend storage"

"Amazon OpenSearch Service has enhanced our organization's ability to store and search large amounts of data efficiently."

"The business analytics capabilities are the most important feature it provides."

"This service already sorts data like vectors. They have classified the storage pre-defined."

"Amazon OpenSearch Service provides a managed database solution, so we don't need to manage everything ourselves."

"The customer service is excellent, rated nine out of ten."

"End-user Synthetics and monitoring are very good."

"The feature I found most valuable is being able to design my queries. It's easy to design a query."

"We like the performance of the product."

"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."

"We are able to drill down and see what is going on in the system."

"It allows the restriction of privileges and control of users."

"It does everything we wanted it to do."

"One of the most outstanding features of any APM tool is the anomaly detection part."

More New Relic pros

Cons

"The price is fair yet leans towards the expensive side. I'd rate it five out of ten with respect to capabilities vs. cost."

"One improvement I would like to see is support for auto-scaling."

"The pricing aspect is a concern. The service is way too costly. For the past month, I used only 30 to 40 MB of data, and the cost was $500. AWS could improve pricing."

"It would be beneficial to have some level of customization available in the managed service, tailored to the specific use cases of the end users."

"One improvement I would like to see is support for auto-scaling."

"They can enhance data visualization."

"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."

"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."

"The solution is quite expensive."

"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."

"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."

"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."

"The pricing could be improved as it is quite high relative to what is offered."

"The solution only supports the cloud platform and not on-premises."

More New Relic cons

Pricing and Cost Advice

Information not available

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"The detection piece of it brings us a big return on investment."

"The price was one of the reasons we chose this solution."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"The pricing is fine."

"The price of New Relic could improve. It is expensive."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

13%

Manufacturing Company

Government

Educational Organization

54%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Amazon OpenSearch Service?

We retrieve historical data with just a click of a button to move it from cold to hot or warm because it's already stored in the backend storage

What is your experience regarding pricing and costs for Amazon OpenSearch Service?

Amazon OpenSearch Service is a bit costly compared to self-hosted Elasticsearch due to the managed service pricing.

What needs improvement with Amazon OpenSearch Service?

One improvement I would like to see is support for auto-scaling. The current configuration does not support automatic scaling based on server load, requiring us to manage the scaling manually. Addi...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

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Comparisons

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Datadog vs Amazon OpenSearch Service

Compared 20% of the time

Amazon CloudWatch vs Amazon OpenSearch Service

Compared 16% of the time

Dynatrace vs Amazon OpenSearch Service

Compared 5% of the time

Zabbix vs Amazon OpenSearch Service

Compared 4% of the time

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Dynatrace vs New Relic

Compared 12% of the time

Elastic Observability vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 9% of the time

Grafana vs New Relic

Compared 6% of the time

More New Relic Competitors

Product Reports

Application Performance Monitoring (APM) and Observability

February 2025

Download Amazon OpenSearch Service product report

Download New Relic product report

February 2025

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Amazon OpenSearch Service is often used for log analysis, real-time application monitoring, and searching large datasets. Users benefit from its scalability, ease of use, and AWS integration, appreciating its capability to handle high data volumes while providing efficient search functionalities.

Many users choose Amazon OpenSearch Service for its powerful search and indexing capabilities, real-time analytics, and strong integration with AWS services. Key highlights include minimal downtime, detailed documentation, and efficient data processing. Scalability and automatic scaling are standout features, enabling users to manage high data volumes seamlessly. However, there is a call for improved integration, enhanced stability, and better support. Some users find the setup and configuration process challenging and desire more customization options for security features.

What are the key features of Amazon OpenSearch Service?

Scalability: Automatically scales to accommodate data growth and workload fluctuations.
Real-Time Analytics: Provides up-to-date insights and monitoring for applications.
Integration with AWS: Easily integrates with other AWS services, enhancing workflows.
Powerful Search Capabilities: Fast and efficient search and indexing functionalities.
Detailed Documentation: Comprehensive guides and resources to assist users.
Security Features: Flexible security options to protect data and manage access.

What benefits should users look for in reviews?

Efficiency: Quick data processing and minimal downtime.
Scalability: Ability to handle increasing data volumes without manual intervention.
Ease of Use: User-friendly interface and management tools.
Reliability: Consistent performance with robust support for data management workflows.
Integration: Seamless integration with existing AWS services and infrastructure.

In industries such as finance, healthcare, and e-commerce, Amazon OpenSearch Service is implemented to manage and analyze large datasets in real time. Companies benefit from its ability to monitor application performance, analyze log data, and enhance search functionalities, leading to improved operational efficiency and decision-making processes.

Amazon Web Services (AWS)

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

Sample Customers

Information Not Available

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club