Splunk Cloud Platform vs Splunk ITSI (IT Service Intelligence) comparison

Splunk Cloud Platform and Splunk ITSI (IT Service Intelligence) are both solutions in the IT Alerting and Incident Management category. Splunk Cloud Platform is ranked #3 with an average rating of 8.3, while Splunk ITSI (IT Service Intelligence) is ranked #4 with an average rating of 8.2. Splunk Cloud Platform holds a 2.1% mindshare in IMS, compared to Splunk ITSI (IT Service Intelligence)’s 4.2% mindshare. Additionally, 94% of Splunk Cloud Platform users are willing to recommend the solution, compared to 97% of Splunk ITSI (IT Service Intelligence) users who would recommend it.

Splunk Cloud Platform

Read 57 Splunk Cloud Platform reviews

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59 Comparison Views

94% willing to recommend

Splunk ITSI (IT Service Int...

Read 49 Splunk ITSI (IT Service Intelligence) reviews

217 Views
127 Comparison Views

97% willing to recommend

Splunk Cloud Platform

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jan 2, 2025

Splunk ITSI and Splunk Cloud Platform are leading solutions in the IT service management and analytics space. Splunk ITSI has the upper hand for IT operations due to its advanced service management tools, while Splunk Cloud is preferred for broader analytics and real-time monitoring.

Features:Splunk ITSI offers advanced IT service management capabilities, including automated dashboards, KPI tracking, and service health analysis with glass tables and service analyzers for IT observability. It integrates with essential applications for real-time insights. Splunk Cloud Platform supports robust data ingestion, reporting, and dashboards, focusing on log aggregation and real-time monitoring. It is compatible with other cloud services and provides extensive features for broader analytics needs.

Room for Improvement:Splunk ITSI requires improvements in out-of-the-box solutions, predictive analytics, dashboard flexibility, and reducing alert noise. It also faces high resource consumption and a complex learning curve. Splunk Cloud Platform could enhance integration with other services, improve customer support response times, and refine its UI. Pricing concerns exist for both platforms, with ITSI needing easier integration and setup and Splunk Cloud focusing on UI and integration enhancements.

Ease of Deployment and Customer Service:Splunk ITSI is generally deployed on-premises or in a hybrid cloud, requiring complex configuration but offering infrastructure flexibility. Its customer service is praised for responsiveness, though criticism exists for outsourced support reliance. Splunk Cloud Platform is mostly deployed across public and private clouds, facilitating faster setup and reducing infrastructure management needs but receiving mixed reviews on support response times and resolution speed. ITSI users often use community resources, while Cloud Platform users benefit from dedicated support resources but still face consistency issues.

Pricing and ROI:Splunk ITSI is investment-heavy, offering significant returns in service management and operational efficiency. Its pricing is high, often exceeding alternatives, but ROI is justified by improved issue detection and service management. Licensing is based on data usage, with additional features adding to the cost. Splunk Cloud's pricing is focused on data ingestion and usage, with high costs justified by expansive features and real-time data processing benefits. It offers flexible licensing models, with ingest-based being preferred for budget predictability. Pricing concerns are noted for both, with Splunk Cloud recognized for its flexibility and real-time processing advantages.

To learn more, read our detailed Splunk Cloud Platform vs. Splunk ITSI (IT Service Intelligence) Report (Updated: March 2025).

Buyer's Guide

Splunk Cloud Platform vs. Splunk ITSI (IT Service Intelligence)

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk Cloud Platform

Ranking in IT Alerting and Incident Management

3rd

Average Rating

8.2

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

Data Visualization (3rd)

Splunk ITSI (IT Service Int...

Ranking in IT Alerting and Incident Management

4th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (10th)

Mindshare comparison

As of March 2025, in the IT Alerting and Incident Management category, the mindshare of Splunk Cloud Platform is 2.1%, up from 0.5% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 4.2%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

Ian Gatundu

System engineer at Agile Cloud Ltd

It improves our visibility and decision-making while helping us meet compliance standards

The Cloud Platform interface is cleaner than Splunk Enterprise's monitoring console. You can easily understand what's happening with your indexes. It's more refined than Splunk Enterprise's console, but they have the same feel and function. It's easy to monitor multiple cloud environments because you can create custom dashboards for any use case you may have. It offers good visibility because it integrates with the ITSI app, providing a clear overview of your environment. Integrating Splunk with other components on the cloud and network resources is effortless because it can collect data from various sources, including stored data from long-term storage. Splunk's reporting offers a good visualization of your data. You can visualize the statistics based on your searches. It produces some helpful graphs that enable you to easily compare what's happening in your search. It's very comprehensive.

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Sunil K R

Senior Software Engineer at Wipro Limited

Helps improve our incident response time, and our mean time to resolve, but visibility is limited

In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The cloud is very fast."

"There is definitely the ease of the infrastructure administration. It frees up a lot of time."

"The most valuable features are reliability and logging. It's in the cloud so it has more stability and easy maintenance."

"The Splunk Cloud Platform has reduced our mean time to resolve. It has easily saved 20 to 30 minutes every time someone gets locked out. We get 10 or 15 instances per day where people get locked out. It definitely saves a few hours per day."

"The most valuable feature of Splunk Cloud Platform is its flexibility and readiness because it's already prebuilt, and everything is click-to-go."

"Everything is maintained by the Splunk support team. Users do not have to maintain any physical servers. They do not have to maintain indexes and searches. It reduces a lot of work on the user side."

"The most valuable feature for me is the flexibility of being able to send the log to the https endpoint."

"Index manager is most valuable because we do not have to bother about internal storage. It is all managed by the Splunk team."

More Splunk Cloud Platform pros

"We have a lot of teams using Splunk and they would be blind without it."

"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."

"I like ITSI's glass tables. They're easy to navigate by clicking through them. The interface isn't that much different from other products I've used. It provides all the information we need in one place."

"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."

"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."

"Instant usability of gathered event metrics is available. We have metrics data from systems, and we can use that to instantly get system status and trends."

"Alerts and episodes are valuable to me."

"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"Its stability and performance can be better. Very rarely does a day go by when we do not see an error in the console, such as a health check error. Because it is cloud-hosted, we do not have access to the backend to figure it out ourselves. We are reliant on their support to figure it out, and a couple of days later, the error comes back or it is a different error. It is a never-ending cycle of support tickets. Their support is also not great."

"The dashboards should be easier to customize."

"The Splunk interface is on-premises, so we have limited access to Splunk Cloud. Splunk support is not so good on Splunk Cloud. The Splunk side of the Splunk Cloud should also be more customizable. Integrating Splunk UBA, Splunk Phantom, and Splunk Cloud is also a bit difficult."

"Customization could be simplified."

"They can streamline the process of creating custom apps."

"The administration could use improvement. We have to rely on support more often than we're used to."

"Splunk should offer various options for real-time monitoring."

"When it comes to the integrations with the other platforms, there is a little bit of a lag in the observability part, making it an area where improvements are required."

More Splunk Cloud Platform cons

"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."

"ITSI currently lacks the capability for automated response, mitigation, and remediation."

"While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."

"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."

"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"

"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."

"We had issues with support that took a long time to resolve."

"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"Splunk Cloud Platform's pricing is a little on the higher end."

"The licensing costs depend on the state of your environment and the fees are paid on a monthly basis."

"There are additional features that you would need to purchase depending on your use case."

"We were on ingest. We were on-prem, and when we switched to the cloud, we went to an SVC model, and that has been a huge help. We are now able to ingest more data than before."

"We were involved in the renewal process, and our organization does reviews of all our partnerships that we have every two to three years to ensure they are meeting our needs, there isn't a better solution out there, and we won't save money by going somewhere else."

"Splunk is a bit more expensive than some solutions, but customers can derive more value from it due to the features it has."

"The cost of the Splunk Cloud Platform is high, and in addition to the standard licensing fee, we also have a premium support fee."

"The lack of transparency around the SVC licensing makes it difficult to explain the costs to our clients."

More Splunk Cloud Platform pricing and cost advice

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"The licensing is based on data usage."

"Splunk ITSI is expensive."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"Pricing has some room for improvement."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

28%

Financial Services Firm

11%

Comms Service Provider

Retailer

Financial Services Firm

21%

Computer Software Company

13%

Government

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Splunk Cloud Platform?

Splunk has sped up our response and reduced the time we spend manually monitoring any logs for ticketing tools or servers. It saves us around two hours daily.

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What is your experience regarding pricing and costs for Splunk Cloud Platform?

Splunk Cloud is considered too expensive, with its two product offerings both being costly. I would rate the cost an eight out of ten, with ten being the most costly.

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What needs improvement with Splunk Cloud Platform?

Splunk Cloud Platform needs improvement in its security offerings, specifically in cybersecurity. It has not kept pace with competitors over recent years, and integration with the Cisco ecosystem a...

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What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Splunk ITSI is expensive compared to other tools.

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...

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Product Reports

Buyer's Guide

Splunk Cloud Platform

February 2025

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Buyer's Guide

Splunk ITSI (IT Service Intelligence)

February 2025

Splunk ITSI (IT Service Intelligence) report

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Overview

Splunk Cloud Platform is widely used for log management, security monitoring, application performance monitoring, troubleshooting, data aggregation, and IT operations. It centralizes logs from numerous sources, enabling detailed analysis, incident detection, and effective dashboard creation.

Companies across various industries leverage Splunk Cloud Platform for cybersecurity, compliance, user activity monitoring, and alerts. It helps in managing cloud environments, optimizing data storage costs, and enhancing customer insights with effective data visualization. The platform's robust capabilities include customizable reporting, flexible log sending, powerful search features, and seamless integration with other systems. Users monitor multiple environments and platforms effortlessly with the cloud infrastructure maintained by Splunk. Despite its advantages, users find the pricing steep, support ineffective, and encounter performance issues with large data volumes. Integration challenges, limited training resources, and insufficient documentation also pose concerns.

What are the most important features of Splunk Cloud Platform?

Customizable Reporting and Dashboards: Design personalized reports and visual dashboards.
Quick Setup: Rapid deployment and setup process.
Flexible Log Sending: Send logs seamlessly from multiple sources.
Powerful Search Capabilities: Conduct detailed log event searches efficiently.
Easy Integration: Integrates easily with other systems.
End-to-End Visibility: Complete monitoring of the IT infrastructure.
Automated Monitoring: Real-time automated oversight.
Federated Search: Search across multiple data sources.
User-Friendly Interface: Intuitive and accessible design.

What benefits can users expect from Splunk Cloud Platform?

Business Resilience: Improved continuity and reduced downtime.
Enhanced Cybersecurity: Advanced security features and compliance.
Performance Improvement: Better system performance and faster issue resolution.
Cost Optimization: Efficient data storage and cost management.
Customer Insights: Enhanced analytics for better understanding of customer behavior.

Splunk Cloud Platform is implemented across industries including finance, healthcare, retail, and technology. Organizations use it to enhance cybersecurity measures, meet compliance requirements, monitor user activities, and issue automated alerts. In finance, it assists in fraud detection and compliance. In healthcare, it ensures data security and regulatory adherence. Retailers use it for customer behavior analysis and performance monitoring, while technology companies benefit from its troubleshooting and log management capabilities. Despite its powerful features, companies face challenges with pricing, support, and integration that require consideration during implementation.

Splunk

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Mindtouch

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Splunk Cloud Platform vs. Splunk ITSI (IT Service Intelligence)

March 2025

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