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Azure Monitor vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024
 

Categories and Ranking

Azure Monitor
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
7.8
Reviews Sentiment
8.2
Number of Reviews
53
Ranking in other categories
Cloud Monitoring Software (5th)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
49
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Azure Monitor is 9.8%, up from 9.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Swapan Biswas - PeerSpot reviewer
Nov 29, 2022
A powerful Kusto query language but the alerting mechanism needs improvement
Our company is a service integrator and we use the solution to monitor logs, metrics, and applications for customers. We have 200 users throughout our company.  The tools for logs and metrics are pretty good and easy to use. We can do metric monitoring, log monitoring, and prepare queries to…
Sunil K R - PeerSpot reviewer
Apr 5, 2024
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can scale the product."
"The solution very easily integrates with Azure services and in one click you can monitor your resource."
"The most valuable features of Azure Monitor are the login analytics workspace and we can write any kind of custom queries in order to receive the data that is inserted into the login analytics workspace, diagnostic settings, et cetera."
"Some good integration capabilities are present in the tool."
"We like this searchability and availability of the data."
"I am impressed by the reporting on the average eight ports that we get from this solution."
"The dashboard allows us to easily track various metrics and quickly understand the overall health of our system."
"Azure Monitor is very stable."
"Having a structure on how to resolve incidents is the most valuable aspect."
"The observability is great and valuable."
"The glass tables are very helpful."
"I particularly appreciate two features of Splunk ITSI: data forwarding and the marketplace."
"The solution's scalability is fine."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"Splunk's intuitive interface and scalability make it accessible to non-technical users, and its capacity to monitor every millisecond of data across multiple applications is truly impressive."
 

Cons

"Although it's not always the case, the price can sometimes get expensive. This depends on a number of factors, such as how many services you are trying to integrate with Azure Monitor and how much storage they're consuming each month (for example, how large are the log files?)."
"This solution has fewer features than some of its competitors, so adding more features to it would make it better."
"No improvements are needed from my perspective."
"Azure Monitor is not user-friendly, and the interface is not exciting. Switching between the dashboards is not easy."
"As a younger product it still has room for feature improvement and enhancement."
"have used multiple products like Webex and PRTG. Some features could be added. Azure Monitor should add SMS and APIs. We have very limited access to Azure Monitor. I usually get alerts on my phone when they are integrated with Slack. I am not always available, but my team is. Sometimes, I am traveling and don't have access to my email, but I have Slack and other third-party projects that send me instant messages if a sensor goes down."
"I would like more transparency when we use the solution with another environment, like on-premises, or on another cloud environment, like AWS or GCP."
"Setting up this solution is complex. It's also missing the functionality of assigning alerts."
"Splunk ITSI consumes a lot of CPU resources."
"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."
"We had issues with support that took a long time to resolve."
"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."
"If they can somehow integrate it with AI in the near future, it will definitely be a game changer."
"The solution should integrate more features in NEAP."
"One thing ITSI could improve on is the maintenance windows. I have a huge case where I had to implement something related to the maintenance window. If you try to look up the issues in ITSI, you have to check the incidents individually, and putting hundreds of hosts in maintenance can be a hindrance."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
 

Pricing and Cost Advice

"The cost of Azure Monitor application performance should be less expensive."
"The solution’s pricing depends on how much logs it collects."
"There is a monthly fee for the alerts triggered and the data stored."
"The Azure Insight is a little bit expensive."
"The solution is very costly because you have to pay for various things such as adding to logs and internet alerts."
"The tool is expensive."
"Azure Monitor is cheaper compared to other third-party monitoring tools."
"The solution is a pay-as-you-go consumption service and is the least expensive in the market."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"Splunk ITSI is expensive."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"Pricing has some room for improvement."
"Splunk ITSI is expensive."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
13%
Manufacturing Company
8%
Government
7%
Financial Services Firm
19%
Computer Software Company
14%
Government
13%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
What do you like most about Azure Monitor?
Azure Monitor is a very easy-to-use product in the cloud environment.
What needs improvement with Azure Monitor?
Azure Monitor could improve by adding capabilities for data observability and integrating more tightly with their data platform components.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...
 

Learn More

 

Overview

 

Sample Customers

Rackspace, First Gas, Allscripts, ABB Group
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Azure Monitor vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.