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Azure Monitor vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024
 

Categories and Ranking

Azure Monitor
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
53
Ranking in other categories
Cloud Monitoring Software (5th)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
49
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of December 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Azure Monitor is 9.7%, up from 9.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Swapan Biswas - PeerSpot reviewer
A powerful Kusto query language but the alerting mechanism needs improvement
Alerts cannot be configured to monitor at a certain point in time. For example, we might want to alert people at zero hours but that is not possible. Splunk can accomplish this and its alerts are far better than the solution's options. The alerting mechanism is not up to the market. The default interface should be improved. You can prepare your own dashboard by using custom query language, but the default interface is not good.
Sunil K R - PeerSpot reviewer
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's most valuable features are its ability to focus on delivery and maximizing the performance of applications and services."
"Data exporting is easy, and this tool works seamlessly with other solutions. It's a stable and low-priced solution."
"It allows you to set thresholds on the metrics and receive alerts."
"We like this searchability and availability of the data."
"For me, the best feature is the log analysis with Azure Monitor's Log Analytics. Without being able to analyze the logs of all the activities that affect the performance of a machine, your monitoring effectiveness will be severely limited."
"The features that are most valuable are the alerting function and also the logging functionality to analyze certain issues using log analytics"
"It's a Microsoft native tool, so it works well with other Microsoft technologies, which is predominantly what our customer end-user base is."
"The feature that I found most valuable in Azure Monitor is its monitoring abilities. With Azure Monitor, you are able to monitor all of your cloud resources across multiple subscriptions in one dashboard and create solution-specific alerts that can trigger an email to the team responsible for that specific solution."
"We can automate routine tasks. We're able to create alerts, reports, scheduled searches, et cetera. It's helping us to save time."
"The solution is easy to scale."
"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."
"I particularly appreciate two features of Splunk ITSI: data forwarding and the marketplace."
"I like ITSI's glass tables. They're easy to navigate by clicking through them. The interface isn't that much different from other products I've used. It provides all the information we need in one place."
"We liked the built-in calculation of health scores."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."
 

Cons

"The scalability could be improved as there are some limitations."
"We cannot use AI services with the solution."
"Azure Monitor is not user-friendly, and the interface is not exciting. Switching between the dashboards is not easy."
"The pricing model could be more flexible."
"have used multiple products like Webex and PRTG. Some features could be added. Azure Monitor should add SMS and APIs. We have very limited access to Azure Monitor. I usually get alerts on my phone when they are integrated with Slack. I am not always available, but my team is. Sometimes, I am traveling and don't have access to my email, but I have Slack and other third-party projects that send me instant messages if a sensor goes down."
"The troubleshooting logs need improvement. There should be some improvement there. I have a hard time finding the right logs at the right times whenever there is an issue occurring."
"What I feel is when I open a screen of Azure, some places are very complex to navigate to. It is not very user-friendly when it comes to accessing certain sections."
"Setting up this solution is complex. It's also missing the functionality of assigning alerts."
"The user interface visualization could be improved."
"ITSI currently lacks the capability for automated response, mitigation, and remediation."
"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."
"The license cost is expensive."
"The data recovery has room for improvement."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"The cost of the license could be lower."
"I believe the refresh time should be faster."
 

Pricing and Cost Advice

"The cost of Azure Monitor application performance should be less expensive."
"Azure Monitor is a low-priced solution, which is why it would work best on small-scale projects."
"Azure Monitor is cheaper compared to other third-party monitoring tools."
"There is a monthly fee for the alerts triggered and the data stored."
"Azure Monitor is one of the more cost effective solutions on the market."
"Azure Monitor's price is minimal to the point of being almost negligible."
"The solution’s pricing depends on how much logs it collects."
"It is a pay-as-you-go model. I find it very cost-effective."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"Splunk ITSI is an expensive tool, and we need to purchase the utility license."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"Pricing has some room for improvement."
"Splunk pricing is high."
"Splunk ITSI is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
13%
Manufacturing Company
8%
Government
7%
Financial Services Firm
20%
Computer Software Company
13%
Government
13%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
What do you like most about Azure Monitor?
Azure Monitor is a very easy-to-use product in the cloud environment.
What needs improvement with Azure Monitor?
Azure Monitor could improve by adding capabilities for data observability and integrating more tightly with their data platform components.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...
 

Learn More

 

Overview

 

Sample Customers

Rackspace, First Gas, Allscripts, ABB Group
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Azure Monitor vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.