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Grafana vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Grafana users appreciate efficient support through active community forums, responsive customer service, and comprehensive documentation for effective issue resolution.
No sentiment score available
 

Room For Improvement

Sentiment score
4.2
Grafana users seek better security, reporting, integrations, user-friendliness, alerting, licensing flexibility, charting, and stability improvements.
No sentiment score available
It would be better if they made the technology easy to use without needing to read extensive documentation.
 

Scalability Issues

Sentiment score
6.5
Grafana is scalable and supports many users, though it can be complex and costly, especially in the open-source version.
No sentiment score available
 

Setup Cost

No sentiment score available
Grafana provides free open-source and paid enterprise editions, with pricing based on infrastructure and daily metric ingestion.
No sentiment score available
 

Stability Issues

Sentiment score
8.0
Grafana is highly rated for stability, though backend improvements and issues with extensive SRE techniques are noted by some.
No sentiment score available
 

Valuable Features

Sentiment score
8.2
Grafana offers customizable dashboards, integration flexibility, and efficient data sharing, excelling as a cost-effective, open-source visualization tool.
No sentiment score available
It's comparable to Terraform, and I prefer CloudWatch.
 

Categories and Ranking

Grafana
Ranking in Application Performance Monitoring (APM) and Observability
6th
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
40
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
49
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Grafana is 7.2%, up from 5.4% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

AbhishekGupta - PeerSpot reviewer
Beneficial operational excellence, reliable, and scalable
We are using Grafana for observability dashboards Grafana has helped our organization with observability and operational excellence. Operational excellence is a key part of any organization from a data platform perspective and setting the alerts and monitoring policies on Grafana was easy. The…
Sunil K R - PeerSpot reviewer
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.
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816,192 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
15%
Manufacturing Company
10%
Retailer
6%
Financial Services Firm
19%
Computer Software Company
13%
Government
13%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Grafana?
The product's initial setup phase was very easy.
What is your experience regarding pricing and costs for Grafana?
For me, Grafana is a cheap tool because I don't have to spend much time learning the product since it is a simple solution. I don't know if there are different paid versions of the product.
What needs improvement with Grafana?
Grafana could improve by having its own query language. Currently, it uses languages like Prometheus or InfluxDB, which not everyone knows. Their query language should be easier.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...
 

Learn More

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Overview

 

Sample Customers

Microsoft, Adobe, Optum, Sky, Nvidia, Roblox, Wells Fargo, BlackRock, Informatica, Maersk, Daimler Truck, SNCF, Atlassian, DHL, SAP, JPMorgan Chase, Cisco, Citi and many others.
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Grafana vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: October 2024.
816,192 professionals have used our research since 2012.