BMC Helix Monitor Reviews

Vendor: BMC

4.5 out of 5

4 reviews
100% willing to recommend

What is BMC Helix Monitor?

BMC Helix Monitor is a SaaS solution that combines broad monitoring and event management capabilities with a containerized microservices architecture. Improve performance across complex environments while supporting the agility and speed required by digital businesses.

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BMC Helix Monitor is the #6 ranked solution in top Event Monitoring solutions. PeerSpot users give BMC Helix Monitor an average rating of 9.0 out of 10. BMC Helix Monitor is most commonly compared to ServiceNow IT Operations Management: BMC Helix Monitor vs ServiceNow IT Operations Management. BMC Helix Monitor is popular among the large enterprise segment, accounting for 72% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 29% of all views.

Buyer's Guide

Event Monitoring

February 2025

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Featured reviews

Jijil GHosh

ITSM Solution Architect at CyberMAK Information Systems W.L.L.

The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment. If you want to install an agent on each and every system, manpower is needed, while there is no such need when one uses BMC Helix Monitor. BMC Helix Monitor provides you with details on asset relationships. If a particular printer is connected to a core network printer or a particular desktop is connected to the servers, the product scans and gives you a free structure of relationship, which doesn't need any human intervention, making it an automated process. BMC Helix Monitor gives you the entire information about your assets, because of which you can sit in one place and keep track of whether a particular asset is online or offline.

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MohamedHassan6

Development manager at Business Management Company

My company's customers sometimes use BMC Helix Monitor to monitor applications and check for failures in one server or a specific service in an application. The monitoring tool sends signals or alerts to the operation team, and after some time, they escalate and are sent to management, the IT…

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reviewer2243937

Director at a computer software company with 1,001-5,000 employees

The support provided is okay. It depends on the use cases. Especially for cloud applications, R&D or other specialized areas, my main concern is with the local market. We need to ensure that the SLAs for local cloud applications match those for international cloud applications. Whenever there is an issue on the local cloud, it must have an SLA similar to that of the managed services SLAs in other regions. Most of the tenders we receive are managed services tenders. To deliver such services, we need to have certain tools. These tools must have appropriate SLAs. The resolution time must be part of the SLA, and the escalation must be time-bound. It needs to be applied both internationally and locally.

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BMC Helix Monitor mindshare

As of March 2025, the mindshare of BMC Helix Monitor in the Event Monitoring category stands at 11.4%, down from 12.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Event Monitoring

Key learnings from peers

Last updated Jan 24, 2025

Valuable Features

BMC Helix Monitor is valued for its agentless capability, reducing manpower needs, and automating asset relationship scanning. Its artificial intelligence features predict issues and maintain SLAs. It integrates with other tools for automated alerts and actions. It effectively monitors servers, service stability, and root cause troubleshooting, sending notifications to specific roles. Business impact analysis and adaptation to new technologies enhance its appeal, ensuring comprehensive asset information and fulfilling customer requirements with 100% availability.

"The product's initial setup phase is easy."
"The service operations monitoring features are valuable."
"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."

Room for Improvement

BMC Helix Monitor requires enhancements in integration intuitiveness and ease of use. Users identify the GUI and patch-related information as areas needing improvement. The need for more information and advanced dashboards aligns with the trend towards smart AI. Additionally, stability has been mentioned as needing refinement.

"I feel that the tool's stability has some scope for improvement."
"The product must provide more information and dashboards."
"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."

Pricing

"The product’s price could be improved."

Popular Use Cases

Organizations primarily use BMC Helix Monitor to collect events, integrate data with other tools, and identify root causes of issues. It allows comprehensive network scanning without deploying agents on each device, providing detailed information on IT assets. Users appreciate its AI and machine learning features, ensuring system availability. It aids in monitoring applications, alerting operation teams to server or service failures, with escalations to higher management when necessary.

Service and Support

BMC Helix Monitor customer service is generally satisfactory, though it varies by use case and SLA requirements. Users highlight the need for local and international SLA parity for cloud applications. Under critical conditions, support responds within 30 minutes, with a day for medium to high-intensity issues. The availability is global and 24/7, but the quality depends on contractual agreements. The support team is praised for their expertise and responsiveness, earning an eight out of ten rating.

Deployment

BMC Helix Monitor's initial setup can be complex due to the need for integration and analysis. In a SaaS environment, it is straightforward as BMC manages most aspects, requiring only proper handling of admin credentials. Setup time varies based on customer needs and environment, as it is a container-based, cloud product with multiple tools. Deployment involves several teams, and the number of personnel required depends on the user's specific environment and requirements.

Scalability

BMC Helix Monitor is noted for being quite scalable, supporting multiple technologies consistently without major issues. While some need effort to transition from previous versions, its scalability earns confidence from users. Many companies use it robustly, with multiple customers and numerous users. Despite challenges in seamless updates, scalability remains a key strength.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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