BMC Helix Monitor vs ScienceLogic comparison

Read 44 ScienceLogic reviews

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BMC Helix Monitor

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Executive SummaryUpdated on Jan 23, 2025

ScienceLogic and BMC Helix Monitor compete in the IT monitoring solutions category. ScienceLogic usually appeals with its dynamic pricing, while BMC Helix Monitor stands out with robust features. Depending on the needs, one may have an advantage in terms of pricing or capabilities.

Features: ScienceLogic is notable for its real-time monitoring, seamless integrations, and dynamic apps for video conferencing, offering comprehensive monitoring across virtual and physical infrastructures. BMC Helix Monitor excels with AI-driven analytics, automation, and deep insights into IT environments, allowing proactive problem resolution and advanced asset relationship mapping.

Room for Improvement: ScienceLogic could enhance its application monitoring capabilities and simplify customization processes further. Improving the user interface to be more intuitive and offering more templates for various IT systems could be beneficial. BMC Helix Monitor might benefit from streamlining its deployment for larger-scale implementations and enhancing user-driven customization features. It could also work on integrating more third-party systems seamlessly and improving data visualization tools.

Ease of Deployment and Customer Service: ScienceLogic provides straightforward deployment with agentless monitoring, backed by strong customer support that helps in seamless integration. BMC Helix Monitor offers effective deployment through automated operations and strong customer service, with ample resources ensuring effective guidance and support for enterprise scales.

Pricing and ROI: ScienceLogic is often highlighted for its cost-effective setup with quick ROI, making it suitable for businesses looking for economical solutions. BMC Helix Monitor might require a higher initial investment due to its extensive features but provides significant long-term ROI, being well-suited for organizations that prioritize comprehensive functionality.

To learn more, read our detailed BMC Helix Monitor vs. ScienceLogic Report (Updated: January 2025).

BMC Helix Monitor vs. ScienceLogic

January 2025

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Helped 831,791 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Monitor

Ranking in Event Monitoring

5th

Average Rating

9.0

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

ScienceLogic

Ranking in Event Monitoring

7th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (1st), Network Monitoring Software (30th), Server Monitoring (12th), IT Infrastructure Monitoring (27th), IT Operations Analytics (7th), Cloud Monitoring Software (21st), AIOps (9th)

Mindshare comparison

As of January 2025, in the Event Monitoring category, the mindshare of BMC Helix Monitor is 12.3%, up from 12.2% compared to the previous year. The mindshare of ScienceLogic is 7.6%, up from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

Jijil GHosh

ITSM Solution Architect at CyberMAK Information Systems W.L.L.

An agentless tool that offers great scalability and a straightforward setup phase

The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment. If you want to install an agent on each and every system, manpower is needed, while there is no such need when one uses BMC Helix Monitor. BMC Helix Monitor provides you with details on asset relationships. If a particular printer is connected to a core network printer or a particular desktop is connected to the servers, the product scans and gives you a free structure of relationship, which doesn't need any human intervention, making it an automated process. BMC Helix Monitor gives you the entire information about your assets, because of which you can sit in one place and keep track of whether a particular asset is online or offline.

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GauravSingh4

CEO at Parker Digital

Great integrations, power flow, and good support

They need a little more self-service. Some of the places where there's still a dependency on defense logic. If those could be eliminated, that would be ideal. They've done a fantastic job eliminating a lot of those dependencies and there's a lot of self-service. However, some of the areas where we could have it connect to, for example, Splunk or ServiceNow, in a self-care version versus having to go back to their engineers, that's an area where they could do a little more. There are still a lot of engineers who get involved versus if it's a little more API-driven and self-served dashboard connections. Doing it the other way would just make life easier for users.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The service operations monitoring features are valuable."

"It is evolving more and more into artificial intelligence."

"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."

"The product's initial setup phase is easy."

"The solution provides good infra-monitoring features."

"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."

"Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content."

"I'm satisfied with ScienceLogicfor for what they can offer today because they can offer both serverless connectivity and agent connectivity."

"It is simple."

"The power flow is great."

"The tool is quite easy to deploy, and it offers very good support."

"Power packs."

More ScienceLogic pros

Cons

"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."

"The initial setup of the solution is complex."

"The product must provide more information and dashboards."

"I feel that the tool's stability has some scope for improvement."

"Integrating observability and APM monitoring into the overall portfolio would be beneficial."

"I would like to see out-of-the-box standard dashboards for common services."

"The product is not user-friendly."

"The product must educate its strategic partners for deployment."

"ScienceLogic does not have application monitoring. We definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications. At least the ones that are market leaders, such as SAP, Oracle, and others."

"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."

"There is room for improvement in the speed of setting up the service and integrating PowerPacks."

"They should improve their support process and add chat."

More ScienceLogic cons

Pricing and Cost Advice

"The product’s price could be improved."

"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."

"It comes with the OS built in, so no need to purchase an OS license or DB license."

"The solution is license-based. It's between $8 and $15, depending on what you need from the product."

"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."

"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."

"The pricing model for ScienceLogic could improve."

"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."

"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."

More ScienceLogic pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

29%

Computer Software Company

11%

Energy/Utilities Company

Government

Computer Software Company

16%

Financial Services Firm

11%

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about BMC Helix Monitor?

The service operations monitoring features are valuable.

What is your experience regarding pricing and costs for BMC Helix Monitor?

The product’s price could be improved. The company is quite flexible with pricing. Legacy products need to revise their pricing strategy without losing their position in the market. The legacy mode...

What needs improvement with BMC Helix Monitor?

I feel that the tool's stability has some scope for improvement.

What do you like most about ScienceLogic?

The tool is quite easy to deploy, and it offers very good support.

What is your experience regarding pricing and costs for ScienceLogic?

My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price.

What needs improvement with ScienceLogic?

The product's reporting functionalities have certain shortcomings, making it an area where improvements are required. The tool is more or less good. The tool needs to improve its APM capabilities.

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Product Reports

Download BMC Helix Monitor product report

Event Monitoring

December 2024

Download ScienceLogic product report

January 2025

Also Known As

Helix Monitor

No data available

Overview

BMC Helix Monitor is a SaaS solution that combines broad monitoring and event management capabilities with a containerized microservices architecture. Improve performance across complex environments while supporting the agility and speed required by digital businesses.

BMC

ScienceLogic is a comprehensive IT infrastructure monitoring solution that supports networks, servers, cloud environments, and applications, suitable for private cloud and on-premises deployments.

Organizations leverage ScienceLogic for its robust capabilities in monitoring IT infrastructures of all sizes. It offers granular discovery, integration with CMDB, and ticketing systems. Valued for its flexibility, incident automation, remediation, and real-time relationship mapping, it supports hybrid environments with scalable and efficient monitoring functionalities. AI and machine learning enhance its feature set, while ease of deployment and strong support are crucial benefits.

What are ScienceLogic's most important features?

Agentless Configuration: Ensures easy deployment without the need for agents.
Third-Party Integration: Seamlessly integrates with various tools.
Dynamic Component Mapping: Offers real-time relationship and dependency mapping.
Flexible Graphs: Allows custom visual representation of data.
Role-Based Access: Provides tiered access for different user roles.
Infrastructure and Event Management: Efficiently monitors hybrid environments.

What benefits and ROI should users look for?

Scalability: Handles environments of all sizes efficiently.
AI and Machine Learning: Enhances automation and incident management.
Ease of Deployment: Streamlines initial setup and reduces time to value.
Customization: Custom dashboards and reports cater to specific needs.
Comprehensive Support: Access to excellent support services.

ScienceLogic is implemented across multiple industries, including large enterprises, for its capability to handle complex IT ecosystems. Its integration with CMDB and ticketing systems ensures it fits within existing workflows. Organizations use it to monitor diverse infrastructure landscapes, ensuring seamless performance and quick incident resolution.

Sample Customers

Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell