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BMC Helix Monitor vs ScienceLogic comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Valuable Features

No sentiment score available
Sentiment score
8.2
ScienceLogic offers agentless configuration, robust monitoring, third-party integration, customizable dashboards, scalability, AI, and comprehensive coverage, ensuring user-friendliness.
 

Room For Improvement

No sentiment score available
Sentiment score
4.5
ScienceLogic needs improvements in monitoring, user interface, stability, customization, support, and user-friendliness, with challenges in automation and database monitoring.
 

Stability Issues

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Sentiment score
7.3
ScienceLogic is praised for stable performance, with high ratings, minor customization issues, and occasional challenges in large environments.
 

Scalability Issues

No sentiment score available
Sentiment score
6.8
ScienceLogic is highly rated for scalability and adaptability, though some report onboarding and resource management challenges.
 

Customer Service

No sentiment score available
No sentiment score available
ScienceLogic's support is quick, responsive, and available 24/7, but sometimes requires multiple interactions and varies in knowledge levels.
 

Setup Cost

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No sentiment score available
ScienceLogic's pricing ranges from $8 to $15 per endpoint, offering value through extensive features and straightforward subscriptions.
 

Categories and Ranking

BMC Helix Monitor
Ranking in Event Monitoring
4th
Average Rating
9.0
Number of Reviews
4
Ranking in other categories
No ranking in other categories
ScienceLogic
Ranking in Event Monitoring
7th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
42
Ranking in other categories
Unified Communications Monitoring (1st), Network Monitoring Software (33rd), Server Monitoring (13th), IT Infrastructure Monitoring (26th), IT Operations Analytics (7th), Cloud Monitoring Software (22nd), AIOps (8th)
 

Mindshare comparison

As of November 2024, in the Event Monitoring category, the mindshare of BMC Helix Monitor is 12.4%, up from 12.2% compared to the previous year. The mindshare of ScienceLogic is 7.2%, up from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Jijil GHosh - PeerSpot reviewer
An agentless tool that offers great scalability and a straightforward setup phase
The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment. If you want to install an agent on each and every system, manpower is needed, while there is no such need when one uses BMC Helix Monitor. BMC Helix Monitor provides you with details on asset relationships. If a particular printer is connected to a core network printer or a particular desktop is connected to the servers, the product scans and gives you a free structure of relationship, which doesn't need any human intervention, making it an automated process. BMC Helix Monitor gives you the entire information about your assets, because of which you can sit in one place and keep track of whether a particular asset is online or offline.
GauravSingh4 - PeerSpot reviewer
Great integrations, power flow, and good support
They need a little more self-service. Some of the places where there's still a dependency on defense logic. If those could be eliminated, that would be ideal. They've done a fantastic job eliminating a lot of those dependencies and there's a lot of self-service. However, some of the areas where we could have it connect to, for example, Splunk or ServiceNow, in a self-care version versus having to go back to their engineers, that's an area where they could do a little more. There are still a lot of engineers who get involved versus if it's a little more API-driven and self-served dashboard connections. Doing it the other way would just make life easier for users.
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816,636 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
27%
Computer Software Company
11%
Energy/Utilities Company
8%
Government
7%
Computer Software Company
16%
Financial Services Firm
11%
Government
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BMC Helix Monitor?
The service operations monitoring features are valuable.
What is your experience regarding pricing and costs for BMC Helix Monitor?
The product’s price could be improved. The company is quite flexible with pricing. Legacy products need to revise their pricing strategy without losing their position in the market. The legacy mode...
What needs improvement with BMC Helix Monitor?
I feel that the tool's stability has some scope for improvement.
What do you like most about ScienceLogic?
The tool is quite easy to deploy, and it offers very good support.
What is your experience regarding pricing and costs for ScienceLogic?
My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price.
What needs improvement with ScienceLogic?
The product's reporting functionalities have certain shortcomings, making it an area where improvements are required. The tool is more or less good. The tool needs to improve its APM capabilities.
 

Also Known As

Helix Monitor
No data available
 

Learn More

 

Overview

 

Sample Customers

Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu
Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
Find out what your peers are saying about BMC Helix Monitor vs. ScienceLogic and other solutions. Updated: October 2024.
816,636 professionals have used our research since 2012.