BMC Helix Monitor vs ScienceLogic comparison

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BMC Helix Monitor

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Executive SummaryUpdated on Jan 23, 2025

ScienceLogic and BMC Helix Monitor compete in the IT monitoring solutions category. ScienceLogic usually appeals with its dynamic pricing, while BMC Helix Monitor stands out with robust features. Depending on the needs, one may have an advantage in terms of pricing or capabilities.

Features: ScienceLogic is notable for its real-time monitoring, seamless integrations, and dynamic apps for video conferencing, offering comprehensive monitoring across virtual and physical infrastructures. BMC Helix Monitor excels with AI-driven analytics, automation, and deep insights into IT environments, allowing proactive problem resolution and advanced asset relationship mapping.

Room for Improvement: ScienceLogic could enhance its application monitoring capabilities and simplify customization processes further. Improving the user interface to be more intuitive and offering more templates for various IT systems could be beneficial. BMC Helix Monitor might benefit from streamlining its deployment for larger-scale implementations and enhancing user-driven customization features. It could also work on integrating more third-party systems seamlessly and improving data visualization tools.

Ease of Deployment and Customer Service: ScienceLogic provides straightforward deployment with agentless monitoring, backed by strong customer support that helps in seamless integration. BMC Helix Monitor offers effective deployment through automated operations and strong customer service, with ample resources ensuring effective guidance and support for enterprise scales.

Pricing and ROI: ScienceLogic is often highlighted for its cost-effective setup with quick ROI, making it suitable for businesses looking for economical solutions. BMC Helix Monitor might require a higher initial investment due to its extensive features but provides significant long-term ROI, being well-suited for organizations that prioritize comprehensive functionality.

To learn more, read our detailed BMC Helix Monitor vs. ScienceLogic Report (Updated: January 2025).

BMC Helix Monitor vs. ScienceLogic

January 2025

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Helped 839,255 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Monitor

Ranking in Event Monitoring

6th

Average Rating

9.0

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

ScienceLogic

Ranking in Event Monitoring

7th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (1st), Network Monitoring Software (27th), Server Monitoring (12th), IT Infrastructure Monitoring (24th), IT Operations Analytics (7th), Cloud Monitoring Software (19th), AIOps (7th)

Mindshare comparison

As of March 2025, in the Event Monitoring category, the mindshare of BMC Helix Monitor is 11.4%, down from 12.3% compared to the previous year. The mindshare of ScienceLogic is 7.4%, up from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

Jijil GHosh

ITSM Solution Architect at CyberMAK Information Systems W.L.L.

An agentless tool that offers great scalability and a straightforward setup phase

The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment. If you want to install an agent on each and every system, manpower is needed, while there is no such need when one uses BMC Helix Monitor. BMC Helix Monitor provides you with details on asset relationships. If a particular printer is connected to a core network printer or a particular desktop is connected to the servers, the product scans and gives you a free structure of relationship, which doesn't need any human intervention, making it an automated process. BMC Helix Monitor gives you the entire information about your assets, because of which you can sit in one place and keep track of whether a particular asset is online or offline.

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Michael Wenn

CEO / Co-Founder at Aiops ltd

Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement

There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is evolving more and more into artificial intelligence."

"The service operations monitoring features are valuable."

"The product's initial setup phase is easy."

"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."

"I recommend ScienceLogic to other users."

"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."

"The solution excels in three areas: application monitoring, server monitoring, and network performance monitoring."

"Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS."

"One of the valuable features is rapid dashboards."

"Dynamic Component Mapping is key and unique."

"Since it is a SaaS-based product, the setup is not very difficult."

"I'm satisfied with ScienceLogicfor for what they can offer today because they can offer both serverless connectivity and agent connectivity."

More ScienceLogic pros

Cons

"The product must provide more information and dashboards."

"The initial setup of the solution is complex."

"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."

"I feel that the tool's stability has some scope for improvement."

"We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information."

"They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers."

"From a performance perspective, it needs to improve a lot."

"There is room for improvement in the speed of setting up the service and integrating PowerPacks."

"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."

"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."

"There are often bugs in new releases."

"It doesn't have the complete application-level topology. It could have service topology and business service monitoring. I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic."

More ScienceLogic cons

Pricing and Cost Advice

"The product’s price could be improved."

"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."

"The solution is license-based. It's between $8 and $15, depending on what you need from the product."

"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."

"It comes with the OS built in, so no need to purchase an OS license or DB license."

"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."

"The pricing model for ScienceLogic could improve."

"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."

"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."

More ScienceLogic pricing and cost advice

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Use our free recommendation engine to learn which Event Monitoring solutions are best for your needs.

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839,255 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

29%

Computer Software Company

12%

Energy/Utilities Company

Government

Computer Software Company

16%

Financial Services Firm

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about BMC Helix Monitor?

The service operations monitoring features are valuable.

What is your experience regarding pricing and costs for BMC Helix Monitor?

The product’s price could be improved. The company is quite flexible with pricing. Legacy products need to revise their pricing strategy without losing their position in the market. The legacy mode...

What needs improvement with BMC Helix Monitor?

I feel that the tool's stability has some scope for improvement.

What do you like most about ScienceLogic?

The tool is quite easy to deploy, and it offers very good support.

What is your experience regarding pricing and costs for ScienceLogic?

The cost is medium. It could be cheaper.

What needs improvement with ScienceLogic?

Integrating observability and APM monitoring into the overall portfolio would be beneficial.

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Product Reports

Download BMC Helix Monitor product report

Event Monitoring

February 2025

Download ScienceLogic product report

February 2025

Also Known As

Helix Monitor

No data available

Overview

BMC Helix Monitor is a SaaS solution that combines broad monitoring and event management capabilities with a containerized microservices architecture. Improve performance across complex environments while supporting the agility and speed required by digital businesses.

BMC

ScienceLogic is a comprehensive IT infrastructure monitoring solution that supports networks, servers, cloud environments, and applications, suitable for private cloud and on-premises deployments.

Organizations leverage ScienceLogic for its robust capabilities in monitoring IT infrastructures of all sizes. It offers granular discovery, integration with CMDB, and ticketing systems. Valued for its flexibility, incident automation, remediation, and real-time relationship mapping, it supports hybrid environments with scalable and efficient monitoring functionalities. AI and machine learning enhance its feature set, while ease of deployment and strong support are crucial benefits.

What are ScienceLogic's most important features?

Agentless Configuration: Ensures easy deployment without the need for agents.
Third-Party Integration: Seamlessly integrates with various tools.
Dynamic Component Mapping: Offers real-time relationship and dependency mapping.
Flexible Graphs: Allows custom visual representation of data.
Role-Based Access: Provides tiered access for different user roles.
Infrastructure and Event Management: Efficiently monitors hybrid environments.

What benefits and ROI should users look for?

Scalability: Handles environments of all sizes efficiently.
AI and Machine Learning: Enhances automation and incident management.
Ease of Deployment: Streamlines initial setup and reduces time to value.
Customization: Custom dashboards and reports cater to specific needs.
Comprehensive Support: Access to excellent support services.

ScienceLogic is implemented across multiple industries, including large enterprises, for its capability to handle complex IT ecosystems. Its integration with CMDB and ticketing systems ensures it fits within existing workflows. Organizations use it to monitor diverse infrastructure landscapes, ensuring seamless performance and quick incident resolution.

Sample Customers

Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell