BMC Helix Monitor vs ScienceLogic comparison

Read 44 ScienceLogic reviews

633 Views
452 Comparison Views

93% willing to recommend

BMC Helix Monitor

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 23, 2025

ScienceLogic and BMC Helix Monitor compete in the IT monitoring solutions category. ScienceLogic usually appeals with its dynamic pricing, while BMC Helix Monitor stands out with robust features. Depending on the needs, one may have an advantage in terms of pricing or capabilities.

Features: ScienceLogic is notable for its real-time monitoring, seamless integrations, and dynamic apps for video conferencing, offering comprehensive monitoring across virtual and physical infrastructures. BMC Helix Monitor excels with AI-driven analytics, automation, and deep insights into IT environments, allowing proactive problem resolution and advanced asset relationship mapping.

Room for Improvement: ScienceLogic could enhance its application monitoring capabilities and simplify customization processes further. Improving the user interface to be more intuitive and offering more templates for various IT systems could be beneficial. BMC Helix Monitor might benefit from streamlining its deployment for larger-scale implementations and enhancing user-driven customization features. It could also work on integrating more third-party systems seamlessly and improving data visualization tools.

Ease of Deployment and Customer Service: ScienceLogic provides straightforward deployment with agentless monitoring, backed by strong customer support that helps in seamless integration. BMC Helix Monitor offers effective deployment through automated operations and strong customer service, with ample resources ensuring effective guidance and support for enterprise scales.

Pricing and ROI: ScienceLogic is often highlighted for its cost-effective setup with quick ROI, making it suitable for businesses looking for economical solutions. BMC Helix Monitor might require a higher initial investment due to its extensive features but provides significant long-term ROI, being well-suited for organizations that prioritize comprehensive functionality.

To learn more, read our detailed BMC Helix Monitor vs. ScienceLogic Report (Updated: March 2025).

BMC Helix Monitor vs. ScienceLogic

Download the complete report

Helped 842,690 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Monitor

Ranking in Event Monitoring

6th

Average Rating

9.0

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

ScienceLogic

Ranking in Event Monitoring

7th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (1st), Network Monitoring Software (27th), Server Monitoring (12th), IT Infrastructure Monitoring (23rd), IT Operations Analytics (7th), Cloud Monitoring Software (19th), AIOps (7th)

Mindshare comparison

As of March 2025, in the Event Monitoring category, the mindshare of BMC Helix Monitor is 11.4%, down from 12.3% compared to the previous year. The mindshare of ScienceLogic is 7.4%, up from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

Jijil GHosh

ITSM Solution Architect at CyberMAK Information Systems W.L.L.

An agentless tool that offers great scalability and a straightforward setup phase

The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment. If you want to install an agent on each and every system, manpower is needed, while there is no such need when one uses BMC Helix Monitor. BMC Helix Monitor provides you with details on asset relationships. If a particular printer is connected to a core network printer or a particular desktop is connected to the servers, the product scans and gives you a free structure of relationship, which doesn't need any human intervention, making it an automated process. BMC Helix Monitor gives you the entire information about your assets, because of which you can sit in one place and keep track of whether a particular asset is online or offline.

Read full review

Michael Wenn

CEO / Co-Founder at Aiops ltd

Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement

There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is evolving more and more into artificial intelligence."

"The service operations monitoring features are valuable."

"The product's initial setup phase is easy."

"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."

"A major benefit is eliminating visibility gaps, which motivates me to consolidate tools."

"Power packs."

"Dynamic Component Mapping is key and unique."

"The solution provides good infra-monitoring features."

"Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content."

"The power flow is great."

"Science Logic provides distributed and all-in-one concept in monitoring, you can easily customize the features in this product."

"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."

More ScienceLogic pros

Cons

"The initial setup of the solution is complex."

"The product must provide more information and dashboards."

"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."

"I feel that the tool's stability has some scope for improvement."

"Integrating observability and APM monitoring into the overall portfolio would be beneficial."

"The product is not user-friendly."

"They should add CLI command modes and scripts for high performance."

"ScienceLogic could improve the implementation, it could be made easier."

"If I were a small to medium business, I probably wouldn't choose this provider. It is a heavily configurable, heavyweight, and scalable IT solution for IT infrastructure monitoring."

"There is room for improvement in the speed of setting up the service and integrating PowerPacks."

"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."

"Admins do not have direct access to the reporting."

More ScienceLogic cons

Pricing and Cost Advice

"The product’s price could be improved."

"The solution is license-based. It's between $8 and $15, depending on what you need from the product."

"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."

"The pricing model for ScienceLogic could improve."

"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."

"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."

"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."

"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."

"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."

More ScienceLogic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Event Monitoring solutions are best for your needs.

See recommendations

842,690 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

29%

Computer Software Company

13%

Government

Energy/Utilities Company

Computer Software Company

14%

Financial Services Firm

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about BMC Helix Monitor?

The service operations monitoring features are valuable.

What is your experience regarding pricing and costs for BMC Helix Monitor?

The product’s price could be improved. The company is quite flexible with pricing. Legacy products need to revise their pricing strategy without losing their position in the market. The legacy mode...

What needs improvement with BMC Helix Monitor?

I feel that the tool's stability has some scope for improvement.

What do you like most about ScienceLogic?

The tool is quite easy to deploy, and it offers very good support.

What is your experience regarding pricing and costs for ScienceLogic?

The cost is medium. It could be cheaper.

What needs improvement with ScienceLogic?

Integrating observability and APM monitoring into the overall portfolio would be beneficial.

BMC TrueSight Operations Management vs BMC Helix Monitor

Comparisons

Compared 58% of the time

OpsRamp vs BMC Helix Monitor

Compared 17% of the time

ServiceNow IT Operations Management vs BMC Helix Monitor

Compared 11% of the time

OpenText Operations Bridge vs BMC Helix Monitor

Compared 9% of the time

IBM Tivoli NetCool OMNIbus vs BMC Helix Monitor

Compared 5% of the time

More BMC Helix Monitor Competitors

Dynatrace vs ScienceLogic

Compared 13% of the time

Zabbix vs ScienceLogic

Compared 13% of the time

SolarWinds NPM vs ScienceLogic

Compared 10% of the time

Datadog vs ScienceLogic

Compared 9% of the time

LogicMonitor vs ScienceLogic

Compared 9% of the time

More ScienceLogic Competitors

Product Reports

Event Monitoring

Download BMC Helix Monitor product report

Download ScienceLogic product report

Also Known As

Helix Monitor

No data available

Overview

BMC Helix Monitor is a SaaS solution that combines broad monitoring and event management capabilities with a containerized microservices architecture. Improve performance across complex environments while supporting the agility and speed required by digital businesses.

BMC

ScienceLogic is a comprehensive IT infrastructure monitoring solution that supports networks, servers, cloud environments, and applications, suitable for private cloud and on-premises deployments.

Organizations leverage ScienceLogic for its robust capabilities in monitoring IT infrastructures of all sizes. It offers granular discovery, integration with CMDB, and ticketing systems. Valued for its flexibility, incident automation, remediation, and real-time relationship mapping, it supports hybrid environments with scalable and efficient monitoring functionalities. AI and machine learning enhance its feature set, while ease of deployment and strong support are crucial benefits.

What are ScienceLogic's most important features?

Agentless Configuration: Ensures easy deployment without the need for agents.
Third-Party Integration: Seamlessly integrates with various tools.
Dynamic Component Mapping: Offers real-time relationship and dependency mapping.
Flexible Graphs: Allows custom visual representation of data.
Role-Based Access: Provides tiered access for different user roles.
Infrastructure and Event Management: Efficiently monitors hybrid environments.

What benefits and ROI should users look for?

Scalability: Handles environments of all sizes efficiently.
AI and Machine Learning: Enhances automation and incident management.
Ease of Deployment: Streamlines initial setup and reduces time to value.
Customization: Custom dashboards and reports cater to specific needs.
Comprehensive Support: Access to excellent support services.

ScienceLogic is implemented across multiple industries, including large enterprises, for its capability to handle complex IT ecosystems. Its integration with CMDB and ticketing systems ensures it fits within existing workflows. Organizations use it to monitor diverse infrastructure landscapes, ensuring seamless performance and quick incident resolution.

Sample Customers

Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell

BMC Helix Monitor vs. ScienceLogic