BMC Helix Monitor vs ScienceLogic comparison

Read 42 ScienceLogic reviews

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93% willing to recommend

BMC Helix Monitor

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between BMC Helix Monitor and ScienceLogic based on real PeerSpot user reviews.

Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed BMC Helix Monitor vs. ScienceLogic Report (Updated: December 2024).

BMC Helix Monitor vs. ScienceLogic

December 2024

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Helped 824,145 peers since 2012

Categories and Ranking

BMC Helix Monitor

Ranking in Event Monitoring

5th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

ScienceLogic

Ranking in Event Monitoring

8th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (1st), Network Monitoring Software (32nd), Server Monitoring (12th), IT Infrastructure Monitoring (26th), IT Operations Analytics (8th), Cloud Monitoring Software (21st), AIOps (9th)

Mindshare comparison

As of December 2024, in the Event Monitoring category, the mindshare of BMC Helix Monitor is 12.3%, up from 12.2% compared to the previous year. The mindshare of ScienceLogic is 7.5%, up from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

Jijil GHosh

ITSM Solution Architect at CyberMAK Information Systems W.L.L.

An agentless tool that offers great scalability and a straightforward setup phase

The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment. If you want to install an agent on each and every system, manpower is needed, while there is no such need when one uses BMC Helix Monitor. BMC Helix Monitor provides you with details on asset relationships. If a particular printer is connected to a core network printer or a particular desktop is connected to the servers, the product scans and gives you a free structure of relationship, which doesn't need any human intervention, making it an automated process. BMC Helix Monitor gives you the entire information about your assets, because of which you can sit in one place and keep track of whether a particular asset is online or offline.

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GauravSingh4

CEO at Parker Digital

Great integrations, power flow, and good support

They need a little more self-service. Some of the places where there's still a dependency on defense logic. If those could be eliminated, that would be ideal. They've done a fantastic job eliminating a lot of those dependencies and there's a lot of self-service. However, some of the areas where we could have it connect to, for example, Splunk or ServiceNow, in a self-care version versus having to go back to their engineers, that's an area where they could do a little more. There are still a lot of engineers who get involved versus if it's a little more API-driven and self-served dashboard connections. Doing it the other way would just make life easier for users.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."

"The product's initial setup phase is easy."

"It is evolving more and more into artificial intelligence."

"The service operations monitoring features are valuable."

"Power packs."

"It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers."

"Provides agentless monitoring so there's no need to install the agent on each server."

"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."

"The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs."

"The best feature is the highly flexible graphs."

"When it comes to features, the power pack is the most valuable."

"The tool is quite easy to deploy, and it offers very good support."

More ScienceLogic pros

Cons

"I feel that the tool's stability has some scope for improvement."

"The product must provide more information and dashboards."

"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."

"The initial setup of the solution is complex."

"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."

"They should improve their support process and add chat."

"ScienceLogic does not have application monitoring. We definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications. At least the ones that are market leaders, such as SAP, Oracle, and others."

"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."

"The product must educate its strategic partners for deployment."

"It doesn't have the complete application-level topology. It could have service topology and business service monitoring. I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic."

"We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information."

"The product's reporting functionalities have certain shortcomings, making it an area where improvements are required."

More ScienceLogic cons

Pricing and Cost Advice

"The product’s price could be improved."

"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."

"The pricing model for ScienceLogic could improve."

"It comes with the OS built in, so no need to purchase an OS license or DB license."

"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."

"The solution is license-based. It's between $8 and $15, depending on what you need from the product."

"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."

"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."

"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."

More ScienceLogic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Event Monitoring solutions are best for your needs.

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824,145 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

10%

Energy/Utilities Company

Healthcare Company

Computer Software Company

16%

Financial Services Firm

10%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about BMC Helix Monitor?

The service operations monitoring features are valuable.

What is your experience regarding pricing and costs for BMC Helix Monitor?

The product’s price could be improved. The company is quite flexible with pricing. Legacy products need to revise their pricing strategy without losing their position in the market. The legacy mode...

What needs improvement with BMC Helix Monitor?

I feel that the tool's stability has some scope for improvement.

What do you like most about ScienceLogic?

The tool is quite easy to deploy, and it offers very good support.

What is your experience regarding pricing and costs for ScienceLogic?

My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price.

What needs improvement with ScienceLogic?

The product's reporting functionalities have certain shortcomings, making it an area where improvements are required. The tool is more or less good. The tool needs to improve its APM capabilities.

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Product Reports

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Event Monitoring

November 2024

Download ScienceLogic product report

November 2024

Also Known As

Helix Monitor

No data available

Learn More

BMC

Overview

BMC Helix Monitor is a SaaS solution that combines broad monitoring and event management capabilities with a containerized microservices architecture. Improve performance across complex environments while supporting the agility and speed required by digital businesses.

ScienceLogic is a comprehensive IT infrastructure monitoring solution that supports networks, servers, cloud environments, and applications, suitable for private cloud and on-premises deployments.

Organizations leverage ScienceLogic for its robust capabilities in monitoring IT infrastructures of all sizes. It offers granular discovery, integration with CMDB, and ticketing systems. Valued for its flexibility, incident automation, remediation, and real-time relationship mapping, it supports hybrid environments with scalable and efficient monitoring functionalities. AI and machine learning enhance its feature set, while ease of deployment and strong support are crucial benefits.

What are ScienceLogic's most important features?

Agentless Configuration: Ensures easy deployment without the need for agents.
Third-Party Integration: Seamlessly integrates with various tools.
Dynamic Component Mapping: Offers real-time relationship and dependency mapping.
Flexible Graphs: Allows custom visual representation of data.
Role-Based Access: Provides tiered access for different user roles.
Infrastructure and Event Management: Efficiently monitors hybrid environments.

What benefits and ROI should users look for?

Scalability: Handles environments of all sizes efficiently.
AI and Machine Learning: Enhances automation and incident management.
Ease of Deployment: Streamlines initial setup and reduces time to value.
Customization: Custom dashboards and reports cater to specific needs.
Comprehensive Support: Access to excellent support services.

ScienceLogic is implemented across multiple industries, including large enterprises, for its capability to handle complex IT ecosystems. Its integration with CMDB and ticketing systems ensures it fits within existing workflows. Organizations use it to monitor diverse infrastructure landscapes, ensuring seamless performance and quick incident resolution.

Sample Customers

Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell