OpenText Operations Bridge Reviews

OpenText Operations Bridge offers a significant return on investment depending on module integration. When Orchestration integrates with events, ROI can reach 90% swiftly. Although some entities do not calculate ROI precisely, improved time to implementation and notable integrations contribute positively. Approximately 30% time savings increase efficiency. While some are still assessing ROI, user-friendly features and enhanced market time underscore its potential benefits.

Enterprises evaluating OpenText Operations Bridge will find that setup costs vary with partners but are justified. Pricing is flexible, linking cost to selected modules like SiteScope and Cloud Optimizer. However, small businesses may find costs high, and the licensing model complex. Larger enterprises benefit from automation capabilities, reducing man hours. The pricing is competitive yet considered expensive, especially for smaller entities. Maintenance and support costs increase over time, and subscription fees apply for cloud versions.

• "The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
• "As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
• "The cost is very high."

OpenText Operations Bridge is used by organizations for comprehensive IT monitoring across hybrid infrastructures, including AWS, GCP, and on-premises. It consolidates events from various sources into a single dashboard, enabling rapid issue resolution. Users employ it for event correlation, infrastructure, application, and server monitoring, and integration with existing systems for effective incident management. It's favored for its ability to streamline diverse monitoring tools, enhance operational efficiency, and support large-scale, complex environments.

Customer service for OpenText Operations Bridge is praised, but technical support experiences vary. Support quality depends on personnel, with some instances resolving quickly, while others face delays. Offshoring has impacted response times, and users report inconsistency, experiencing repetitive queries and inadequate expertise. Dedicated support improves customer perception, but general feedback indicates a need for better problem-solving and response efficiency. Some clients find improvements and rate support satisfactorily, though regional discrepancies and communication issues persist.

Many found OpenText Operations Bridge's initial setup straightforward, yet others emphasized its complexity due to network design and integration needs. There were challenges due to incomplete documentation and lack of admin training. Technical planning and architecture are crucial, particularly for large-scale deployments. Users noted improvements over time, but emphasized the necessity for experienced personnel. Initial setups often required external assistance, careful preparation, and were influenced by infrastructure scope.

OpenText Operations Bridge demonstrates strong adaptability in scaling, handling diverse deployment sizes effortlessly. Users express satisfaction with its capability to manage both large and small user bases. While some users note the need for configuration, others appreciate the platform's flexibility and capacity to integrate multiple data sources, supporting high availability setups. Though scalability is mostly praised, a few users remark on the complexity of scaling processes or rare interface sluggishness. OpenText Operations Bridge remains a versatile choice for various organizational needs.

OpenText Operations Bridge exhibits significant stability across most experiences, particularly in recent versions. While some users encountered challenges, particularly related to scaling and specific connectors, others reported exceptional reliability over extended periods. Users noted a marked improvement with updates, though some modules still require enhancements. Overall, feedback highlighted strong performance, with some attributing occasional issues to external factors such as environment changes or third-party integrations. The complexity of its components occasionally results in unexpected behaviors, needing diligent administration.