IBM Tivoli NetCool OMNIbus vs OpenText Operations Bridge comparison

"It's good for managed systems. The end query on the user interface is good. You can view lots of charts and graphs."

"The monitoring is the solution's most valuable feature."

"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."

"The most valuable feature is the event management capability."

"Offers very good event/alert drill-down and statistical reporting capabilities."

"OMNIbus is valuable for its compatibility and performance, as I haven't encountered any performance issues."

"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."

"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."

"You can create an application topology that shows relationships between different components."

"This solution worked as an umbrella for many different types of monitoring systems, offering various tools for not only application performance management models but also user experience models and monitoring business processes."

"The data lake is a very powerful feature within OpenText Operations Bridge."

"The correlation feature is the most used feature. It allows you to correlate events from different sources and have more meaningful events."

"The most valuable feature is its ability to integrate with everything."

"The event correlation is the most valuable aspect of the solution."

"The integration with the ticketing tool makes sure that there is a record for every issue."

"We use the on-premises version to monitor our systems and manage emails. All our systems use Operations Bridge, especially the critical systems."

"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."

"Its technical support team takes longer to reply."

"The solution needs to invest in the development of a knowledge base and use of AI services for providing event resolution and intervention directions."

"The solution has limitations in database integration as it cannot integrate with databases other than IBM DB2."

"Areas that could be better include the fact that the solution is only on-premises, lacks AI capabilities, and support response times could be quicker."

"They could enhance the visibility to give us a unified view of our entire IT infrastructure."

"The cost of the product is quite high. They should work to adjust their pricing models."

"The web portal and typical event controls are a little outdated."

"The pricing is a bit expensive for smaller companies."

"The solution is overall "heavy", requiring multiple servers, even without HA."

"We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery."

"The setup process can get a little bit complex."

"The service takes a very long time to start and it requires a lot of resources."

"We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch."

"The pricing could be improved."

"What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much."

"It is a costly solution."

"You have to have the right level of budget to afford this solution."

"Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."

"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."

"Setup costs can be high depending on the partner, but it is worth it."

"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."

"The cost is very high."

"The licensing cost for this solution is approximately $1,000 USD."

"Pricing is very flexible and depends on the modules selected as per the requirement."

"It is competitive."