IBM Tivoli NetCool OMNIbus vs OpenText Operations Bridge comparison

"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."

"The monitoring is the solution's most valuable feature."

"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."

"It is an easy-to-use solution."

"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."

"The most valuable feature is the event management capability."

"It's good for managed systems. The end query on the user interface is good. You can view lots of charts and graphs."

"Offers very good event/alert drill-down and statistical reporting capabilities."

"I've found the solution to be very scalable."

"The Performance Manager provides great insight into our systems' performance."

"It has the capability to display overall health of the infrastructure and is very useful for executive reports on the health of the infrastructure."

"Flexible dashboard with the availability of widgets."

"The initial setup is pretty straightforward. It's not complex at all."

"It's a very good product overall."

"The most valuable feature is its ability to integrate with everything."

"From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."

"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."

"The solution needs to invest in the development of a knowledge base and use of AI services for providing event resolution and intervention directions."

"Its technical support team takes longer to reply."

"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."

"The cost of the product is quite high. They should work to adjust their pricing models."

"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."

"They could enhance the visibility to give us a unified view of our entire IT infrastructure."

"The web portal and typical event controls are a little outdated."

"The pricing is a bit expensive for smaller companies."

"The initial setup is a little bit complex."

"The pricing could be improved."

"The latest versions of the service reporting dashboards need improvement, such as service modeling."

"It is a very complicated product. It's difficult to manage. Nowadays, products are very easy to manage, deploy, and integrate, but Operations Bridge is very complicated to manage."

"Implementation could be improved."

"Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly."

"Our issues are largely support related due to where we are and the knowledge base that we have here. This issue relates both HPE in general and to the technical products."

"You have to have the right level of budget to afford this solution."

"Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."

"It is a costly solution."

"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."

"The cost is very high."

"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."

"It is competitive."

"Setup costs can be high depending on the partner, but it is worth it."

"The licensing cost for this solution is approximately $1,000 USD."

"Pricing is very flexible and depends on the modules selected as per the requirement."