SCOM and OpenText Operations Bridge compete in the IT infrastructure monitoring category. SCOM appears to have an advantage in Microsoft-centric environments due to its deep integration and extensive support for Microsoft technologies.
Features: SCOM provides robust monitoring for Microsoft servers and applications, integrates seamlessly with the Microsoft IT ecosystem, and offers extensive dashboard capabilities. It specializes in monitoring IIS-based .NET applications and utilizes REST APIs for integration along with extensive community support. OpenText Operations Bridge excels in cross-domain event correlation and flexibility, catering to hybrid environments. It focuses on centralizing monitoring across diverse infrastructures, facilitating efficient root cause analysis and automation of repetitive tasks.
Room for Improvement: SCOM lacks comprehensive network monitoring capabilities and has limited support for non-Microsoft systems, often requiring third-party integrations. Its dashboards depend on SharePoint, and it needs better multi-tenancy support. OpenText Operations Bridge is complex to deploy with a challenging licensing model, requiring separate licenses which complicates cost management. There is a need for simplified integration processes and enhanced topology-based event correlation.
Ease of Deployment and Customer Service: SCOM is primarily deployed in Windows on-premises environments but supports hybrid cloud models. Customer service varies depending on specific support agreements but is generally positive. OpenText Operations Bridge supports on-premises setups with some hybrid cloud capabilities. Its technical support is considered knowledgeable but can require additional expertise due to complex integration needs.
Pricing and ROI: SCOM is included in the Microsoft System Center suite, making it cost-effective for existing Microsoft users with competitive pricing due to deep product integration. OpenText Operations Bridge may represent a higher cost investment, particularly for smaller enterprises, due to its extensive functionality and complex licensing model. ROI for both solutions is tied to the organization's scale and Microsoft technology reliance for SCOM or hybrid infrastructure needs for OpenText Operations Bridge.
OpenText goes out to bring the right people to answer any inquiries I have.
They often treat issues in isolation, not considering how one problem might relate to another.
SCOM is a bit unstable lately, primarily due to a lack of resources.
Splunk is more business-friendly due to its prettier interface.
I would like to see a software-as-a-service version in Azure to eliminate the need for on-premise infrastructure.
SCOM is likely to be phased out in favor of more compatible tools like Icinga for application monitoring or when moving to cloud solutions like CloudWatch and Azure.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
It assists me in detecting server downtime and delivers basic performance monitoring right out of the box.
SCOM integrates several systems and offers correlation features, like setting up everything around Active Directory or DNS.
SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.
SCOM Features
SCOM has many valuable key features. Some of the most useful ones include:
SCOM Benefits
There are several benefits to implementing SCOM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the SCOM solution.
A Manager at a financial services firm says, “The feature I like most about SCOM is that it is easy-to-use. I find it very user-friendly. I also like the knowledge base which it has. You can find the resolution to questions or issues directly within the SCOM itself. It will alert you with a recommendation of what you need to do at the same time. This sort of self-diagnosis or prompting is one of the great values you get from SCOM compared to other solutions.”
PeerSpot user Zahari Z., Information Technology Auditor at a financial services firm, mentions, “Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications. There is a mechanism to set up a notification from the SCOM and whenever there is a drop in the availability the notification alerts not only for availability but for other issues as well. You can align thresholds according to the speed of your environment and you can have a threshold related notification, which is one of the useful features.”
Bill W., Sr. Systems Engineer at Arapahoe County Government, comments, “ I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time. When we patch, things are automatically put into maintenance mode so that the numbers for our systems being down, do not count against us.”
A Project Manager at a tech services company explains, “The feature I have found most valuable is the book feature. While we run the Sprint one we can add some setups for multiple sprints.”
A Systems Engineer at an educational organization states, “Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.”
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
