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OpenText Operations Bridge vs SCOM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Operations Bridge
Ranking in Event Monitoring
8th
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
47
Ranking in other categories
IT Operations Analytics (10th), Cloud Monitoring Software (32nd)
SCOM
Ranking in Event Monitoring
3rd
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
81
Ranking in other categories
Network Monitoring Software (14th)
 

Mindshare comparison

As of January 2025, in the Event Monitoring category, the mindshare of OpenText Operations Bridge is 6.2%, up from 6.2% compared to the previous year. The mindshare of SCOM is 7.4%, down from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Ahmed Salman - PeerSpot reviewer
Powerful data integration, comprehensive automation, and hybrid compatibility
The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.
MarcMermuys - PeerSpot reviewer
Has efficient monitoring with robust integration capabilities
We use SCOM to configure different monitors using several management packs. It integrates systems like Active Directory and correlates them, and it is used for monitoring and managing systems SCOM allows integration of several systems, providing correlation between different systems such as…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This solution worked as an umbrella for many different types of monitoring systems, offering various tools for not only application performance management models but also user experience models and monitoring business processes."
"The integration with the ticketing tool makes sure that there is a record for every issue."
"The event correlation is the most valuable aspect of the solution."
"I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure."
"The data lake is a very powerful feature within OpenText Operations Bridge."
"We use the on-premises version to monitor our systems and manage emails. All our systems use Operations Bridge, especially the critical systems."
"The initial setup is pretty straightforward. It's not complex at all."
"It has greatly reduced the number and duration of outages as support teams are notified immediately when something goes wrong or even before something breaks."
"We have found the scalability capabilities to be okay."
"We are able to do problem determination on runaway processes."
"The inbuilt management pack that Microsoft provides is really helpful. I know it's a mature product, and they keep upgrading the management pack."
"I like the historical reporting of observer metrics."
"This solution helps our application teams by allowing them to drill further into issues and perform a root cause analysis."
"This is a product that does more generally than any of the competing solutions."
"The stability has been great."
"It is very good at monitoring Microsoft Server."
 

Cons

"Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly."
"The price is quite expensive, and because of this, we may try another solution."
"The latest versions of the service reporting dashboards need improvement, such as service modeling."
"Remove the dependency of Java technology. This is a feature used for admin purposes to update the modeling."
"The solution is overall "heavy", requiring multiple servers, even without HA."
"The initial setup is a little bit complex."
"The pricing could be improved."
"It is a very complicated product. It's difficult to manage. Nowadays, products are very easy to manage, deploy, and integrate, but Operations Bridge is very complicated to manage."
"SCOM needs to improve its usability."
"The interface is a little bit cumbersome and certain actions could be simplified."
"In a future release, they should add email notification alerts."
"I would like more customized reports. People should have some customization option on the dashboards for whenever they put multiple lists into it. Beyond customizing the content, there should be the ability to customize the colors so that they can engage some priority and mark challenges separately."
"In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices."
"It lacks certain details that other products do better, like granular access and better application monitoring."
"The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult."
"On-prem network monitoring is something that could be improved drastically."
 

Pricing and Cost Advice

"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
"Pricing is very flexible and depends on the modules selected as per the requirement."
"The cost is very high."
"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
"Setup costs can be high depending on the partner, but it is worth it."
"The licensing cost for this solution is approximately $1,000 USD."
"It is competitive."
"SCOM is very cheap because it's included in the license for the System Center suite, which is around $8,400 per CAL."
"The pricing and licensing are fair."
"The pricing is good, and it's part of their system center suite."
"The platform is cost-effective due to our existing Microsoft support."
"We have an EA with Microsoft, and it comes as part of the EA."
"It is more expensive than the competition."
"Our licensing fees are approximately $30 per user, per month."
"Two customers bought the enterprise agreement with Microsoft and paid for Software Assurance. But few customers don't buy it for Software Assurance. They just buy it and deploy it, and they think that we will be using it for the next five years."
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Top Industries

By visitors reading reviews
Manufacturing Company
22%
Financial Services Firm
20%
Computer Software Company
11%
Government
8%
Financial Services Firm
16%
Computer Software Company
11%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
Pricing for OpenText is considered very high compared to competitors. The licensing model is complicated, with separate licenses for different components like OBM and Smile, making it difficult to ...
What needs improvement with Micro Focus Operations Bridge?
We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery. Operations Bridge also lacks in the preparatio...
What do you like most about SCOM?
The tool helps to monitor Windows servers. It offers alerts from a central location.
What is your experience regarding pricing and costs for SCOM?
I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.
What needs improvement with SCOM?
SCOM is not as straightforward in terms of user interface or general experience, which could be improved. Additionally, I would like to see a software-as-a-service version in Azure to eliminate the...
 

Comparisons

 

Also Known As

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
System Center Operations Manager, SCOM 2012
 

Overview

 

Sample Customers

GE Money Bank, Bank AlJazira, Tech Mahindra
Dialog Telekom
Find out what your peers are saying about OpenText Operations Bridge vs. SCOM and other solutions. Updated: January 2025.
831,020 professionals have used our research since 2012.