BMC TrueSight Operations Management and OpenText Operations Bridge compete in the integrated platform and event management category. BMC TSOM appears to have the upper hand with its superior event management capabilities.
Features: BMC TSOM offers a single pane of glass for unified data visualization, strong event management, and broad support for monitoring multiple IT layers. It allows integration with a variety of third-party tools, providing extensive visibility. OpenText Operations Bridge is highly customizable with strong integration capabilities, making it suitable for varied environments.
Room for Improvement: BMC TSOM needs more stable cloud monitoring and enhanced reporting features. Its complex setup and resource intensity result in a steep learning curve. OpenText Operations Bridge struggles with complicated licensing and pricing, as well as needing lighter deployment resources and better out-of-the-box integration with HPE products.
Ease of Deployment and Customer Service: BMC TSOM's on-premises nature demands considerable resources and presents a complex setup, while OpenText offers more flexibility with its hybrid cloud deployment. Both companies have room for improvement in customer service, with BMC noted for inconsistent technical support and OpenText facing delays in resolution.
Pricing and ROI: BMC TSOM has a high pricing model but offers value through strategic license management and effective monitoring, providing significant ROI. OpenText's pricing is similarly high but remains flexible, with ROI potentially hampered by licensing complexities and high initial costs, despite justified investment for larger organizations.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
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