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BMC TrueSight Operations Management vs OpenText Operations Bridge comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Event Monitoring
2nd
Ranking in Cloud Monitoring Software
20th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (21st), IT Infrastructure Monitoring (25th), AIOps (8th)
OpenText Operations Bridge
Ranking in Event Monitoring
8th
Ranking in Cloud Monitoring Software
31st
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
47
Ranking in other categories
IT Operations Analytics (12th)
 

Mindshare comparison

As of March 2025, in the Event Monitoring category, the mindshare of BMC TrueSight Operations Management is 10.4%, down from 17.2% compared to the previous year. The mindshare of OpenText Operations Bridge is 5.9%, down from 6.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Ahmed Salman - PeerSpot reviewer
Powerful data integration, comprehensive automation, and hybrid compatibility
The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The solution has a very good business event manager tool."
"The most beneficial part of the product in terms of IT monitoring revolves around the areas involving automation, and it also serves as an end-to-end event management and incident management tool."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"It works irrespective of the operating system we’re running."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"I've found the solution to be very scalable."
"The data lake is a very powerful feature within OpenText Operations Bridge."
"You can create an application topology that shows relationships between different components."
"The event correlation is the most valuable aspect of the solution."
"It has the capability to display overall health of the infrastructure and is very useful for executive reports on the health of the infrastructure."
"We haven't faced any stability issues. There hasn't been any crashes or glitches."
"The Performance Manager provides great insight into our systems' performance."
"The initial setup is pretty straightforward. It's not complex at all."
 

Cons

"BMC's online documentation is often incorrect or incomplete."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"The solution could improve its price."
"Implementation could be improved."
"We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch."
"The initial setup is a little bit complex."
"The solution is overall "heavy", requiring multiple servers, even without HA."
"The initial setup of this tool is complex for people who lack experience with it."
"The latest versions of the service reporting dashboards need improvement, such as service modeling."
"pology-based event correlation does not work well with NNM events."
"I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers."
 

Pricing and Cost Advice

"It is a relatively inexpensive solution."
"The solution is based on endpoints and knowledge models which can be costly."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"They have changed the licensing fees."
"The tool is moderately expensive."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"Other products are more expensive than BMC TrueSight."
"The cost is very high."
"It is competitive."
"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
"Pricing is very flexible and depends on the modules selected as per the requirement."
"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
"Setup costs can be high depending on the partner, but it is worth it."
"The licensing cost for this solution is approximately $1,000 USD."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
14%
Manufacturing Company
8%
Government
6%
Financial Services Firm
25%
Computer Software Company
12%
Manufacturing Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
Pricing for OpenText is considered very high compared to competitors. The licensing model is complicated, with separate licenses for different components like OBM and Smile, making it difficult to ...
What needs improvement with Micro Focus Operations Bridge?
We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery. Operations Bridge also lacks in the preparatio...
 

Also Known As

ProactiveNet, TrueSight Operations Management
Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
GE Money Bank, Bank AlJazira, Tech Mahindra
Find out what your peers are saying about BMC TrueSight Operations Management vs. OpenText Operations Bridge and other solutions. Updated: February 2025.
841,004 professionals have used our research since 2012.