IDERA SQL Diagnostic Manager for SQL Server vs OpenText Operations Bridge comparison

"Monitors and alerts on our mission critical instances in real-time on a 24/7 basis."

"We're able to diagnose issues prior to their actually becoming issues. Without the alerting, we wouldn't have a clue as to what was going to happen. With the alerting, it gives us a heads-up that a specific threshold has been met, and we need to take specific action."

"The most valuable features are disk space projections for planning, and also the Snapshotting ability, to look back in time, to see what was going on the server at a particular time. It's basically the output of an sp_who2."

"The best part of SQL DM is the ability to customize alerts and counters. This allows our team to find an issue then alert on the issue at a granular level."

"Memory and CPU utilization features are good."

"The ability to go back and look at historical data is the most valuable feature."

"SQL DM made troubleshooting much easier and allowed multiple people to look into an issue with confidence."

"The correlation feature is the most used feature. It allows you to correlate events from different sources and have more meaningful events."

"The broad integration possibilities, I'd say, with any kind of product, are probably the most valuable feature."

"The event correlation is the most valuable aspect of the solution."

"I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure."

"The most valuable features of the solution are its grouping scripts and event focus."

"OpsBridge has good event correlation facilities and root-cause identification algorithms."

"The Performance Manager provides great insight into our systems' performance."

"I've found the solution to be very scalable."

"We don't find that it helps us with performance monitoring and diagnostics. We find that SentryOne does that better. Also, in terms of alerts, we had to customize them dramatically so that we didn't get alerted on every little thing."

"I would absolutely love to create customized dashboards but, unfortunately, they don't provide me the information that I need to create the report. The report I need is the detail or the transaction detail that's happening on those Snapshots. I'd like to be able to go back through time and search for things. I don't have that functionality, which is very disappointing. That's pretty bad and frustrating because I could query it and find out so much information about what's hitting my environment and when, but instead, they want control over it and to not give me that information. So it's encrypted. I can't pull it out and that is really bothersome."

"One thing I'd like to see is the ability to view the execution plan and have the system automatically recommend potential query optimizations, especially at the query level."

"It would helpful if SQL DM could mark when changes are made within the program."

"They can improve checking the status of the CPU, memory, and IO utilization from each task."

"The initial setup gives too many user rights to the server, so you have to put a user that is part administrator's group - that's the preferred way - on each server, which is kind of a risk. You want to do least privilege and you're not doing that."

"I'm going to do an upgrade which may resolve my issues, but one area for improvement is its ability to handle the amount of data that we collect with it. We're likely one of the largest installations, with over 300 servers being collected with this product, and sometimes there are gaps. That would really be my only concern, in terms of how the data is collected and stored, for consistency."

"The latest versions of the service reporting dashboards need improvement, such as service modeling."

"Implementation could be improved."

"The price is quite expensive, and because of this, we may try another solution."

"In a future release, we would like an improved upgrade process. When you upgrade it now, it first uninstalls everything and then reinstalls all the packages, which means any customization that you've done in the directories on the surface disappears."

"The solution is overall "heavy", requiring multiple servers, even without HA."

"The pricing is a bit expensive for smaller companies."

"The service takes a very long time to start and it requires a lot of resources."

"The setup process can get a little bit complex."

"We were upgraded to Premium Support without their actually asking us, when we were quoted. Then I asked for Standard Support and that they had to re-quote us that. But they don't do that by default. They upcharge you by default, which I didn't think was very nice, without even asking."

"The pricing is reasonable, it's comparable with the competitors."

"The cost is very high."

"It is competitive."

"Setup costs can be high depending on the partner, but it is worth it."

"The licensing cost for this solution is approximately $1,000 USD."

"Pricing is very flexible and depends on the modules selected as per the requirement."

"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."

"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."