IDERA SQL Diagnostic Manager for SQL Server vs OpenText Operations Bridge comparison

"The best part of SQL DM is the ability to customize alerts and counters. This allows our team to find an issue then alert on the issue at a granular level."

"The most valuable features are disk space projections for planning, and also the Snapshotting ability, to look back in time, to see what was going on the server at a particular time. It's basically the output of an sp_who2."

"SQL DM made troubleshooting much easier and allowed multiple people to look into an issue with confidence."

"Memory and CPU utilization features are good."

"The ability to go back and look at historical data is the most valuable feature."

"Monitors and alerts on our mission critical instances in real-time on a 24/7 basis."

"We're able to diagnose issues prior to their actually becoming issues. Without the alerting, we wouldn't have a clue as to what was going to happen. With the alerting, it gives us a heads-up that a specific threshold has been met, and we need to take specific action."

"This solution worked as an umbrella for many different types of monitoring systems, offering various tools for not only application performance management models but also user experience models and monitoring business processes."

"The preloaded rules and ways to monitor your systems are a must."

"I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure."

"It has the capability to display overall health of the infrastructure and is very useful for executive reports on the health of the infrastructure."

"The most valuable feature is its ability to integrate with everything."

"The correlation feature is the most used feature. It allows you to correlate events from different sources and have more meaningful events."

"It's a very good product overall."

"We use the on-premises version to monitor our systems and manage emails. All our systems use Operations Bridge, especially the critical systems."

"They can improve checking the status of the CPU, memory, and IO utilization from each task."

"The initial setup gives too many user rights to the server, so you have to put a user that is part administrator's group - that's the preferred way - on each server, which is kind of a risk. You want to do least privilege and you're not doing that."

"We don't find that it helps us with performance monitoring and diagnostics. We find that SentryOne does that better. Also, in terms of alerts, we had to customize them dramatically so that we didn't get alerted on every little thing."

"One thing I'd like to see is the ability to view the execution plan and have the system automatically recommend potential query optimizations, especially at the query level."

"I'm going to do an upgrade which may resolve my issues, but one area for improvement is its ability to handle the amount of data that we collect with it. We're likely one of the largest installations, with over 300 servers being collected with this product, and sometimes there are gaps. That would really be my only concern, in terms of how the data is collected and stored, for consistency."

"It would helpful if SQL DM could mark when changes are made within the program."

"I would absolutely love to create customized dashboards but, unfortunately, they don't provide me the information that I need to create the report. The report I need is the detail or the transaction detail that's happening on those Snapshots. I'd like to be able to go back through time and search for things. I don't have that functionality, which is very disappointing. That's pretty bad and frustrating because I could query it and find out so much information about what's hitting my environment and when, but instead, they want control over it and to not give me that information. So it's encrypted. I can't pull it out and that is really bothersome."

"Remove the dependency of Java technology. This is a feature used for admin purposes to update the modeling."

"We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch."

"In a future release, we would like an improved upgrade process. When you upgrade it now, it first uninstalls everything and then reinstalls all the packages, which means any customization that you've done in the directories on the surface disappears."

"What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much."

"The solution is overall "heavy", requiring multiple servers, even without HA."

"The service takes a very long time to start and it requires a lot of resources."

"Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly."

"I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers."

"We were upgraded to Premium Support without their actually asking us, when we were quoted. Then I asked for Standard Support and that they had to re-quote us that. But they don't do that by default. They upcharge you by default, which I didn't think was very nice, without even asking."

"The pricing is reasonable, it's comparable with the competitors."

"Setup costs can be high depending on the partner, but it is worth it."

"The licensing cost for this solution is approximately $1,000 USD."

"The cost is very high."

"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."

"It is competitive."

"Pricing is very flexible and depends on the modules selected as per the requirement."

"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."