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Moogsoft vs OpsRamp comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 29, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
5.0
Customers appreciate Moogsoft's responsive support but suggest expanding time zone coverage and improving documentation further.
Sentiment score
8.5
OpsRamp's customer service is praised for expertise and helpfulness, though some note response speed and language barriers issues.
 

Room For Improvement

Sentiment score
4.8
Moogsoft requires better integration, improved dashboards, enhanced reporting, unified interface, easier setup, and more responsive support for users.
Sentiment score
4.6
OpsRamp requires improvements in ITSM maturity, search, UI, alert accuracy, automation, customization, real-time updates, scalability, and team engagement.
 

Scalability Issues

Sentiment score
4.3
Moogsoft is highly scalable, handling high demand in various environments, especially suitable for enterprise-level operations with effective autoscaling.
Sentiment score
7.8
OpsRamp is highly scalable, supporting many users and devices, effective in user management, though connection issues can arise.
 

Setup Cost

No sentiment score available
Moogsoft's consumption-based pricing is competitive but potentially high, rated 6-7/10 for affordability; new alert-based pricing poses clarity issues.
No sentiment score available
OpsRamp's pricing is competitive and cost-effective, offering full platform access with annual payments based on resource count.
 

Stability Issues

Sentiment score
2.5
Moogsoft is highly rated for stability, reliable processing, and ease of management, with no reported issues or malfunctions.
No sentiment score available
OpsRamp is rated highly for stability, requiring minimal maintenance, and outperforms similar tools like SolarWinds in reliability.
 

Valuable Features

Sentiment score
2.5
Moogsoft is praised for its AI event correlation, incident management, prediction, noise reduction, and user-friendly problem diagnosis features.
Sentiment score
8.3
OpsRamp offers comprehensive monitoring, alerting, and management features for hybrid infrastructures, including AI, predictive analysis, and seamless integrations.
 

Categories and Ranking

Moogsoft
Ranking in IT Infrastructure Monitoring
25th
Ranking in AIOps
7th
Average Rating
7.6
Reviews Sentiment
4.6
Number of Reviews
15
Ranking in other categories
IT Operations Analytics (6th)
OpsRamp
Ranking in IT Infrastructure Monitoring
30th
Ranking in AIOps
12th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
11
Ranking in other categories
Event Monitoring (6th)
 

Mindshare comparison

As of November 2024, in the IT Infrastructure Monitoring category, the mindshare of Moogsoft is 1.4%, up from 1.3% compared to the previous year. The mindshare of OpsRamp is 2.9%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Michael Wenn - PeerSpot reviewer
Provides strong event correlation features, but its initial setup should be made easier
The solution's integrations are out of the box, and it is easy to integrate the tool with many technologies through its APIs. Moogsoft is always deployed on the cloud. Since it's a SaaS-based solution, it's cloud-delivered but also deploys to a hybrid or on-premises situation. The solution attaches itself to any environment size, but it's delivered via SaaS. The solution has room for improvement, but it's a pretty good technology. It does very well in delivering a big impact for businesses. Now, since it's owned by Dell and has the financial backing, it'll go from strength to strength. It's built by two very experienced co-founders who have used this type of technology before and were very much ahead of the curve. I'm still implementing the solution, and it is a platform that can deliver to something as big as HSBC. Overall, I rate the solution a seven out of ten.
Muhammad Umair Gulfam - PeerSpot reviewer
Automates Azure resource monitoring and inventory management but slow with real-time patch status
There is room for improvement in the performance of the product. The main problem is with patch management. The actual problem we're facing is with the patch management feature. It's not real-time, which creates inconsistencies. The machine might say there are no updates available, while the OpsRamp agent reports that everything's patched. It's a mismatch. We recently started a new marketplace for clients where we manage patch management. We try to share knowledge with OpsRamp, but they don't have a rapid process for product enhancements. Our main pain point is the lack of engagement from the product team. If someone from OpsRamp could discuss our concerns, work on future enhancements, or even give us an estimated timeline (ETA), it would be a huge improvement.
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
14%
Manufacturing Company
10%
Energy/Utilities Company
6%
Computer Software Company
15%
Manufacturing Company
14%
Financial Services Firm
10%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Moogsoft?
Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically...
What needs improvement with Moogsoft?
The product roadmap doesn't align with our roadmap. We need more frequent updates and a total in-house hosted solution. They need to enhance the admin module, provide more analytics capabilities, a...
What needs improvement with OpsRamp?
OpsRamp had shortcomings associated with its network capabilities. When my company introduced OpsRamp at a discussion, I saw that its network capabilities, which were not there, were in the process...
 

Comparisons

 

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Overview

 

Sample Customers

RetailNext
Epsilon, CloudBrix, GreenPages, NIIT Technologies
Find out what your peers are saying about Moogsoft vs. OpsRamp and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.