Dynatrace vs OpsRamp comparison

Dynatrace and OpsRamp are both solutions in the AIOps category. Dynatrace is ranked #2 with an average rating of 8.3, while OpsRamp is ranked #13 with an average rating of 7.3. Dynatrace holds a 26.2% mindshare in AIOP, compared to OpsRamp’s 7.1% mindshare. Additionally, 95% of Dynatrace users are willing to recommend the solution, compared to 81% of OpsRamp users who would recommend it.

Dynatrace

Read 344 Dynatrace reviews

14,690 Views
9,059 Comparison Views

95% willing to recommend

OpsRamp

Read 11 OpsRamp reviews

2,252 Views
1,547 Comparison Views

81% willing to recommend

Dynatrace

OpsRamp

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2024

Dynatrace and OpsRamp both compete in the IT operations management category. Dynatrace stands out for its ease of deployment and customer service, while OpsRamp is favored for its pricing structure and ROI.

Features: Dynatrace offers robust monitoring capabilities, AI-driven analytics, and detailed insights with automation. OpsRamp provides comprehensive IT operations management, infrastructure monitoring, and incident management, with a wide range of IT management tools.

Room for Improvement: Dynatrace needs better scalability options for larger environments and more competitive pricing models, plus enhanced cost-efficiency. OpsRamp could benefit from improved integration capabilities, a more intuitive design for complex workflows, and better system integrations.

Ease of Deployment and Customer Service: Dynatrace is known for straightforward deployment and exceptional customer support, leading to faster onboarding and issue resolution. OpsRamp’s deployment process is flexible but can be complex, requiring extensive support for successful implementation.

Pricing and ROI: Dynatrace users mention high initial setup costs justified by the comprehensive feature set. OpsRamp is noted for competitive pricing and better perceived ROI, with lower upfront costs and satisfactory performance outcomes.

To learn more, read our detailed Dynatrace vs. OpsRamp Report (Updated: October 2024).

Buyer's Guide

Dynatrace vs. OpsRamp

October 2024

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Categories and Ranking

Dynatrace

Ranking in AIOps

2nd

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

344

Ranking in other categories

Application Performance Monitoring (APM) and Observability (2nd), Log Management (4th), Mobile APM (1st), Container Monitoring (2nd)

OpsRamp

Ranking in AIOps

13th

Average Rating

8.0

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Event Monitoring (6th), IT Infrastructure Monitoring (29th)

Mindshare comparison

As of December 2024, in the AIOps category, the mindshare of Dynatrace is 26.2%, down from 27.5% compared to the previous year. The mindshare of OpsRamp is 7.1%, up from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AIOps

Featured Reviews

Sathis-Kumar

Senior Manager at Bank of America

The single-agent format is easy to use and accurately captures issues

We are currently migrating from AppDynamics to the solution. AppDynamics is moving toward a fast model and has a few issues with vendor support. It also requires multiple agents for each function. For example, a Java-related APM requires the installation of another agent. The solution is a bit higher priced than AppDynamics but is more user friendly and only requires one agent, so our application teams prefer it.

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Muhammad Umair Gulfam

Implementation Engineer at a computer software company with 201-500 employees

Automates Azure resource monitoring and inventory management but slow with real-time patch status

There is room for improvement in the performance of the product. The main problem is with patch management. The actual problem we're facing is with the patch management feature. It's not real-time, which creates inconsistencies. The machine might say there are no updates available, while the OpsRamp agent reports that everything's patched. It's a mismatch. We recently started a new marketplace for clients where we manage patch management. We try to share knowledge with OpsRamp, but they don't have a rapid process for product enhancements. Our main pain point is the lack of engagement from the product team. If someone from OpsRamp could discuss our concerns, work on future enhancements, or even give us an estimated timeline (ETA), it would be a huge improvement.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Transparency and visibility into application performance, errors, incidents, etc. helps to foster a collaborative environment."

"It has improved our critical incident response, exposing critical issues impacting the environment and our ability to respond to those events prior to client impact as well as resolving those events more quickly. We have use cases where we have studied a 70 percent improvement for response times in an occurring event as well as future reoccurrences being improved."

"The dashboard allows us to monitor and proactively act upon any breaches in the threshold for our infrastructure."

"The overall application monitoring ability to do alerts."

"It is limitless when it comes down to being able to scale up or even scale back, if we need it to."

"It is a product that helps developers, testers, and operations to make sure their applications work quickly and reliably."

"The ability to take each individual request and dive in to inspect what methods and calls are being made is extremely helpful."

"Everybody can show charts and metrics, but Dynatrace’s infographics are amazing. The dashboarding is simply best in class."

More Dynatrace pros

"It is a pretty stable solution."

"Predictive analysis is a valued feature."

"We find the products seamless integration with Zendesk to be extremely valuable to our business."

"Most features work fine."

"The technical support is fantastic, and they are fast to respond."

"The most valuable feature of OpsRamp is the creation of the dashboards of the infrastructure for the CPU memory and SQL servers. Additionally, URL monitoring through Selenium scripting and the availability dashboard is useful."

"The most valuable feature of this solution in my experience, is that the available reporting is quite accurate."

"The most valuable features of OpsRamp include a single pane of glass, event correlation, personalized dashboards, and a single platform solution."

More OpsRamp pros

Cons

"I would say it's not scalable, because we've had to move large applications that were in a shared environment to their own separate Dynatrace server instance."

"Whenever there is a new version the UI changes, it makes it hard to use, because we are accustomed to the old one."

"I find it is very difficult to train someone in using this application. As amazing as it can be, the learning curve is extensive."

"What needs improvement in Dynatrace is its dashboard. Creating dashboards in Dynatrace is good, but compared to Grafana, which is integrated with Broadcom DX APM, the resulting dashboard in Dynatrace isn't as clear. The Dynatrace dashboard needs to be more graphic."

"The solution could improve on integration, cloud services, and making the configuration less difficult."

"There's no download action for the reports, so if they could add something like that, it would add value for us. We cannot save data for more than seven to 10 days, so it would be better to add a feature for downloading. At least we could store the data and then we could compare for ourselves, where we are starting and where we are and where we are heading. I would have those metrics."

"Improvements are needed in the navigation and timeframe selection when browsing problems."

"I did like the old dashboards, the legacy 6.3 for example; the way we were able to do the dashboarding in the client. I would like to be able to see that in the new version of Dynatrace."

More Dynatrace cons

"We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly. Since clients want patches applied as soon as possible, we manually patch those remaining devices."

"OpsRamp had shortcomings associated with its network capabilities."

"Automation is currently quite complex and needs to be improved."

"What's lacking in OpsRamp is process automation, and if there is, I wish there could be more of it, other than just spikes, or it would be better if the alerts can be generated based on different matrices. That option is absent in OpsRamp at the moment, and it would be valuable if that could be provided in the solution, especially if there's any kind of security issue in the VM."

"An area of improvement would be application monitoring."

"OpsRamp cannot be scaled for big and large company deployments."

"The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind."

"The function to search any particular device within this solution needs to be improved. Currently, the solution develops a lag when a search, or a comparison, is being carried out."

More OpsRamp cons

Pricing and Cost Advice

"It's more expensive than other solutions, but worth it. We use full APM monitoring on our primary systems, but only resource monitoring on lesser systems. We shift licenses around our environment when a deeper dive into lesser systems is required."

"They could improve their price ranges, as there is no option for startups or testing."

"We are buying more licenses, because we are seeing more value."

"It's expensive."

"The price range is quite high."

"We purchased a subscription for one year and it is an expensive solution for a large enterprise like ours."

"Always gives good ROI and total cost of ownership."

"Dynatrace is very good and it's provided a lot of information, it plays a positive role in making your application up to date in the market. If you want to monitor some applications only, it would be cheaper if you did cloud monitoring, but the price benefit depends on the use case."

More Dynatrace pricing and cost advice

"I don't have any idea about the licensing cost for OpsRamp, but I just know that its pricing is based on the resource count for each tenant."

"OpsRamp is a cost-effective solution."

"You pay it for a year and you'll have full access to the entire platform, not only for monitoring and alerting, you will have access to the entire platform, and whatever technology they develop will be made available to you."

"There is an annual licensing fee to use OpsRamp."

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Top Industries

By visitors reading reviews

Educational Organization

33%

Financial Services Firm

17%

Computer Software Company

Manufacturing Company

Computer Software Company

14%

Manufacturing Company

13%

Financial Services Firm

10%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...

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What cloud monitoring software did you choose and why?

While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about OpsRamp?

Most features work fine.

See all answers

What is your experience regarding pricing and costs for OpsRamp?

OpsRamp is a cost-effective solution.

See all answers

What needs improvement with OpsRamp?

OpsRamp had shortcomings associated with its network capabilities. When my company introduced OpsRamp at a discussion, I saw that its network capabilities, which were not there, were in the process...

See all answers

Comparisons

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Compared 13% of the time

Azure Monitor vs Dynatrace

Compared 7% of the time

New Relic vs Dynatrace

Compared 7% of the time

AppDynamics vs Dynatrace

Compared 7% of the time

ScienceLogic vs Dynatrace

Compared 2% of the time

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ServiceNow IT Operations Management vs OpsRamp

Compared 15% of the time

Datadog vs OpsRamp

Compared 13% of the time

SolarWinds NPM vs OpsRamp

Compared 12% of the time

LogicMonitor vs OpsRamp

Compared 6% of the time

Splunk ITSI (IT Service Intelligence) vs OpsRamp

Compared 4% of the time

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Product Reports

Buyer's Guide

Dynatrace

November 2024

Download Dynatrace product report

Buyer's Guide

OpsRamp

November 2024

Download OpsRamp product report

Learn More

Dynatrace

OpsRamp

Overview

Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.

Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:

Smartscape - visualization mechanism that maps the totality of everything working in your environment and detects any casual dependencies between your applications, processes, websites, services, hosts, cloud infrastructure, and networks.
OneAgent - a technology that analyzes, gathers ,and unifies all business performance metrics throughout every layer of your technology stack.
PurePath Technology - code-level context and timings are captured from the mainframe to the cloud for all end-to-end transactions.

What does Dynatrace offer?

Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:

Cloud Automation: With AI engine Davis®, users can see the exact reason for problems and facilitate quick auto-remediation and intelligent cloud orchestration.
Application Security: With automated application vulnerability management, users can deliver applications faster and more securely.
Infrastructure Monitoring: Convenient broad visibility across your environments is provided with streamlined, automated infrastructure monitoring.
Digital Experience Monitoring (DEM): Optimize your applications, provide better support, and improve user experience with a combination of Real User Monitoring (RUM), Session Replay, and synthetic monitoring throughout your environment.
Applications and Microservices: For complex cloud environments, Dynatrace can automatically provide visibility and root-cause answers. It can also monitor microservices.
Digital Business Analytics: Get AI-powered, real-time answers to analytical business queries with KPIs and metrics that are already flowing through applications.

Reviews from Real Users

Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.

Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."

A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."

OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.

OpsRamp Features

OpsRamp has many valuable key features. Some of the most useful ones include:

Modern infrastructure monitoring: OpsRamp provides end-to-end visibility across applications, data centers, public clouds, point tools, and more.

Intelligent incident management: With this OpsRamp feature, you gain better problem identification, impact analysis, and first response for incidents with a streamlined process. This leads to proactive resolution and automated remediation that natively integrates with your ITSM tools.

Modern IT operations management: OpsRamp can help you consolidate your multiple point tools with its modern, SaaS-based IT operations platform. The solution can combine artificial intelligence, hybrid infrastructure monitoring, incident remediation, and service and topology mapping, so it can easily evolve with your organization

Service-centric AIOps: OpsRamp gives you the ability to examine your incidents, establish a tight feedback loop between your different teams, and reduce alert floods. Additionally, the solution enables your organization to deliver quick resolutions by using OpsQ, its artificial intelligence-powered event management engine.

Cloud migration: OpsRamp is a true multi-tenant, multi-tier SaaS platform that helps you move more applications and workloads to the cloud faster.

Curated dashboards: By using OpsRamp, IT teams can build curated dashboards using PromQL queries. A central dashboard repository can also be created if needed, and dashboards can be reused for shared IT services as necessary.

Topology maps: With OpsRamp’s service-aware topology maps, you are able to keep track of your entire hybrid IT infrastructure, enabling you to troubleshoot issues by using real-time dependencies for hybrid services.

OpsRamp Benefits

There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:

Autodiscovery: OpsRamp auto-discovers multi-cloud and on-premises infrastructure across your IT environment and maps it to your IT services.

Multi-cloud telemetry and real-time events: The solution captures multi-cloud telemetry and real-time events as they occur so that your organization is able to make data-driven decisions by using the right performance and consumption insights.

Take action faster: OpsQ, the solution’s AIOps event management engine, drives faster incident resolution and helps reduce MTTD/MTTR of business-critical services.

Improved efficiency: OpsRamp helps deliver IT operations as a service. With the platform, you can automate workloads, manage multi-cloud costs, and see your IT operations become more efficient.

Flexible integrations: With OpsRamp, you do not have to get rid of your existing tools. The OpsRamp platform can consolidate them all into one contextual view using the metrics that matter most.

Monitoring integration support: OpsRamp delivers monitoring integration support for more than 150 cloud services across the leading three cloud providers: Amazon Web Services, Microsoft Azure, and Google Cloud.

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Epsilon, CloudBrix, GreenPages, NIIT Technologies

Buyer's Guide

Dynatrace vs. OpsRamp

October 2024

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