LogicMonitor vs OpsRamp comparison

LogicMonitor and OpsRamp are both solutions in the IT Infrastructure Monitoring category. LogicMonitor is ranked #11 with an average rating of 9.0, while OpsRamp is ranked #29 with an average rating of 7.3. LogicMonitor holds a 2.3% mindshare in IM, compared to OpsRamp’s 3.1% mindshare. Additionally, 100% of LogicMonitor users are willing to recommend the solution, compared to 81% of OpsRamp users who would recommend it.

LogicMonitor

Read 26 LogicMonitor reviews

4,095 Views
2,595 Comparison Views

100% willing to recommend

OpsRamp

Read 11 OpsRamp reviews

3,316 Views
2,279 Comparison Views

81% willing to recommend

LogicMonitor

OpsRamp

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 21, 2024

We compared LogicMonitorD and OpsRamp based on user reviews across several parameters. After reading all of the collected data, you can find our conclusion below.LogicMonitor excels in ease of deployment, intuitive interface, and robust customization, while some users find OpsRamp's setup lengthy and navigation complex. LogicMonitor's alerting system needs refinement, but its customer support is highly responsive, unlike OpsRamp's criticized support. Both offer reasonable pricing and significant ROI, enhancing IT management efficiency.

Features: LogicMonitor excels in detailed insights and real-time visibility with an intuitive interface and robust alerting, while OpsRamp prioritizes advanced automation and a strong incident management system. LogicMonitor's customization contrasts with OpsRamp's focus on infrastructure visibility.
Pricing and ROI: LogicMonitor boasts a manageable initial setup cost, with users finding deployment and configuration relatively easy. OpsRamp also has reasonable setup costs but without additional emphasis on deployment ease. Licensing for both is straightforward, however, LogicMonitor's subscription model is highlighted as particularly scalable. LogicMonitor excels in reducing downtime through proactive issue resolution and automation, enhancing efficiency. OpsRamp streamlines operations and visibility, facilitating faster issue resolution and resource allocation.
Room for Improvement: LogicMonitor's user interface is overwhelming; OpsRamp's is cluttered and complex. LogicMonitor needs more flexible custom reporting; OpsRamp lacks seamless integrations requiring manual workarounds. LogicMonitor could reduce alert sensitivity; OpsRamp faces performance and customer support issues.
Deployment and customer support: Users generally find LogicMonitor quicker and easier to deploy and set up compared to OpsRamp, which is reported to have lengthy and complex implementation phases, indicating a more streamlined process with LogicMonitor and potential challenges with OpsRamp. LogicMonitor's customer service offers 24/7 availability with highly responsive, friendly support. OpsRamp also provides prompt, effective assistance with consistent follow-up. LogicMonitor users emphasize accessibility at any hour. OpsRamp users appreciate easy reach and professionalism.

The summary above is based on 36 interviews we conducted recently with LogicMonitor and OpsRamp users. To access the review's full transcripts, download our report.

To learn more, read our detailed LogicMonitor vs. OpsRamp Report (Updated: November 2024).

Buyer's Guide

LogicMonitor vs. OpsRamp

November 2024

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Categories and Ranking

LogicMonitor

Ranking in IT Infrastructure Monitoring

11th

Ranking in AIOps

6th

Average Rating

9.0

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (12th), Container Monitoring (5th), Cloud Monitoring Software (13th)

OpsRamp

Ranking in IT Infrastructure Monitoring

29th

Ranking in AIOps

13th

Average Rating

8.0

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Event Monitoring (6th)

Mindshare comparison

As of December 2024, in the IT Infrastructure Monitoring category, the mindshare of LogicMonitor is 2.3%, down from 2.6% compared to the previous year. The mindshare of OpsRamp is 3.1%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Henry-Steinhauer

Systems Engineer at LifePoint Health

They have an active community of users who are willing to share their experiences and how they have extended the solution to do unusual things.

I'm a learn-by-example person, so it would be nice to have a cookbook for enterprise management. They have a rich API process, but there aren't many examples of how to do enterprise-style work. It is peculiar about how to do it for one device, but not necessarily thousands. LogicMonitor can effortlessly pull data from one item at a time. I have yet to find an excellent way to get LogicMonitor to show me all the WAN devices and how they're doing in terms of capacity.

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Muhammad Umair Gulfam

Implementation Engineer at a computer software company with 201-500 employees

Automates Azure resource monitoring and inventory management but slow with real-time patch status

There is room for improvement in the performance of the product. The main problem is with patch management. The actual problem we're facing is with the patch management feature. It's not real-time, which creates inconsistencies. The machine might say there are no updates available, while the OpsRamp agent reports that everything's patched. It's a mismatch. We recently started a new marketplace for clients where we manage patch management. We try to share knowledge with OpsRamp, but they don't have a rapid process for product enhancements. Our main pain point is the lack of engagement from the product team. If someone from OpsRamp could discuss our concerns, work on future enhancements, or even give us an estimated timeline (ETA), it would be a huge improvement.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is very simple."

"LogicMonitor saves time in terms of its ability to proxy a connection through a device. For example, if you are troubleshooting a device, which you may want to connect to, you can proxy this connection through the platform. As a support resource, I don't need to use multiple platforms to connect to a device to further investigate the issue. It is all consolidated. From that perspective, it saves time because a resource now only needs to use one platform."

"It's the depth of data that it gathers that I find really useful because there's nothing worse, when you're trying to find information about something or dig deeper into something, than hitting the bottom of the information really quickly and not having enough information to work with. With LogicMonitor, there is a load of information to dig through. It's a really good solution for that."

"The dashboards are the big seller for us. When our customers can see those graphs and are able to interact with the data, that is valuable. They can easily adjust time ranges and the graphs display the data fast. We've used other tools in the past, where you'd say, "Hey, I want the last three months of data on a graph," and it would just sit there and crunch for five minutes before you'd actually see the data. With LogicMonitor, the fast reliability of those dashboards is huge."

"LogicMonitor added AI technology to help understand what's normal and that has helped quite a bit, so that's the feature I found most valuable in the product. The product is also doing quite well with identifying devices and customizing a particular Cisco version or model number. LogicMonitor continues to be active in updating what is available to be monitored, and it's been very good with keeping those things current, so that's another valuable feature of the product."

"I really appreciate the reporting function because it allows me to create dashboards that will be emailed to me during the morning so that I have a complete overview of my client's health, within a specific time frame."

"We have very fine-tuned alerting that lets us know when there are issues by identifying where exactly that issue is, so we can troubleshoot and resolve them quickly. This is hopefully before the customer even notices. Then, it gives us some insight into potential issues coming down the road through our environmental health dashboards."

"The most valuable feature is the visualization of the data that it is collecting. I have used many products in the past and they tend to roll up the data. So, if you're looking at data over long periods of time, they start averaging the data, which can skew the figures that you're looking at. With LogicMonitor, they have the raw data there for two years, if you are an enterprise customer. If you are looking at that long duration of data, you're seeing exactly what happened during that time."

More LogicMonitor pros

"The technical support is fantastic, and they are fast to respond."

"It greatly assists small and medium-sized businesses in using the ITSM, alerting, and monitoring features."

"The most valuable feature of OpsRamp is the creation of the dashboards of the infrastructure for the CPU memory and SQL servers. Additionally, URL monitoring through Selenium scripting and the availability dashboard is useful."

"The most valuable features of OpsRamp include a single pane of glass, event correlation, personalized dashboards, and a single platform solution."

"The most valuable feature of this solution in my experience, is that the available reporting is quite accurate."

"The feature that we have found most useful are the dashboards, which can be built in minutes using this solution, allowing multiple products, thresholds, or any given required metric to be seen in a single area."

"We find the products seamless integration with Zendesk to be extremely valuable to our business."

"Most features work fine."

More OpsRamp pros

Cons

"Some more application performance type monitoring would be nice. For example, an APM type solution, which would not necessarily completely replace it, but be able to tie into to what we're seeing on the application performance side so we can correlate what's going on with the application versus the underlying infrastructure."

"LogicMonitor should improve its logging features. It can become expensive and should be cost-effective. It would be great to see prebuilt templates for alerting methods in LogicMonitor that are similar to the prebuilt dashboards. Currently, users have to build their alerting configurations."

"LogicMonitor can easily easy to pull data from one item at a time. I have yet to find a good way to get LogicMonitor to show me all the WAN devices and how they're doing in terms of capacity."

"The topology mapping is all based on the dynamic discovery of devices that could talk to each other. There is no real manual way that you can set up a join between two devices to say, "This is how this network is actually set up." For example, if you have a device, and you're only pinning that device and not getting any real intelligent information from it, then it can't appear on the map with other devices. Or if it can appear, then it won't show you which devices are actually joined to it."

"One thing I would like to see is parent/child relationships and the ability to build a "suppression parent/child." For example, If I know that a top gateway is offline and I can't talk to it anymore, and anything that's connected below it or to it is also going to be offline, there is no need to alarm on those. In that situation it should create one ticket or one alarm for the parent. I know they're working towards that with their mapping technology, but it's not quite to that level where you can build out alarm logic or a correlation logic like that."

"One drawback of LogicMonitor is its licensing model, which requires an additional license for each module. For example, if you need to use Azure monitoring, you'll need an additional license on top of the base license."

"The ease of use with data source tuning could be improved. That can get hairy quickly. When I reach out for help, it's usually around a data source or event source configuration. That can get challenging."

"There is a lack of automation, especially in terms of remediating problems. The problem is seen and identified, but there is a need and a gap where LogicMonitor can help us automate the remediation of the problem."

More LogicMonitor cons

"OpsRamp cannot be scaled for big and large company deployments."

"We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly. Since clients want patches applied as soon as possible, we manually patch those remaining devices."

"I would like to see two things. The first is a self-service portal for the cloud, any cloud deployments, and the second is maturity validation towards ITSM, internalizing OpsRamp TSM. As a result, instead of integrating with more mature tools similar to ServiceNow, people will use OpsRamp."

"Automation is currently quite complex and needs to be improved."

"The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind."

"We would like this solution to be developed into a full CMP tool, so that we are able to use a single product for all of our cloud management needs."

"OpsRamp could improve the critical alerts. We have been receiving some false alerts when monitoring. For example, the alert shows the site is down, but when we try to do manual access to the URL, it's accessible."

"OpsRamp had shortcomings associated with its network capabilities."

More OpsRamp cons

Pricing and Cost Advice

"LogicMonitor is competitively priced at the same level as other vendors, like Datadog."

"I know we are saving at least several hundred thousand dollars in that we're not buying Cisco Prime."

"The tool's pricing falls into the middle range."

"It's an enterprise-grade solution and competitively priced compared to the other solutions that are out there... Our organization is not huge, but LogicMonitor is worth every penny that we pay for it. I've never heard anyone say, "I'm not sure that we're getting good value for money from this product." It's integral to our business."

"It is pretty expensive, but we now need one less full-time engineer. With on-prem, we used to have one more engineer in our department. That engineer has now moved to another department. Our capacity is better with this product than the previous one. It is easy for us to manage the sites. You have to choose between the standard account and the premium account. With the premium account, you get a lot more than the standard one, and you can also buy some extra features. It is a good thing to look at them because you would probably want to buy them. You should take your time and negotiate the price. They are easy. Like all cloud providers, they are able to discuss the price and if necessary, change the price."

"As a managed services provider, the licensing model that LogicMonitor provides us is excellent. We are able to scale up and scale down as needed. The pricing is reasonable for the amount of features and support that they provide."

"We are on an enterprise license plan, we are paying $7.75 per device a month. That is for a commitment of 350 devices. Anything that is over the 350 is charged at 1.2 times the rate; 1.2 times $7.75 would be the overage charge. We are looking at increasing our commitment to either 450 or 500 devices. It changes our pricing if we go to 450 devices, bringing it from $7.75 down to $7.70. If we go for 500 devices, it brings it from $7.75 down to $7.50. We will probably factor in the volume discount drop from $7.75 to $7.50 in our decision of whether we uplift or not. We also have some cloud monitors, which are about $500 a month."

"We've had customers who have reduced their costs by not having multiple platforms for monitoring. That said, especially with super-large environments, the cost model for LogicMonitor is the one area where we run into issues."

More LogicMonitor pricing and cost advice

"There is an annual licensing fee to use OpsRamp."

"I don't have any idea about the licensing cost for OpsRamp, but I just know that its pricing is based on the resource count for each tenant."

"OpsRamp is a cost-effective solution."

"You pay it for a year and you'll have full access to the entire platform, not only for monitoring and alerting, you will have access to the entire platform, and whatever technology they develop will be made available to you."

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Top Industries

By visitors reading reviews

Computer Software Company

22%

Financial Services Firm

10%

Manufacturing Company

Healthcare Company

Computer Software Company

14%

Manufacturing Company

13%

Financial Services Firm

11%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

What do you like most about LogicMonitor?

LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...

See all answers

What is your experience regarding pricing and costs for LogicMonitor?

The pricing can vary yearly or monthly, depending on the clients we're working with and their size and scale. For example, the pricing for a customer with ten thousand licenses versus a hundred lic...

See all answers

What do you like most about OpsRamp?

Most features work fine.

See all answers

What is your experience regarding pricing and costs for OpsRamp?

OpsRamp is a cost-effective solution.

See all answers

What needs improvement with OpsRamp?

OpsRamp had shortcomings associated with its network capabilities. When my company introduced OpsRamp at a discussion, I saw that its network capabilities, which were not there, were in the process...

See all answers

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Compared 13% of the time

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Compared 12% of the time

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Compared 11% of the time

BMC Helix Monitor vs OpsRamp

Compared 3% of the time

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Product Reports

Buyer's Guide

LogicMonitor

December 2024

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Buyer's Guide

OpsRamp

December 2024

Download OpsRamp product report

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LogicMonitor

OpsRamp

Overview

LogicMonitor provides infrastructure and network monitoring, alerting, and reporting across environments like AWS, Azure, and on-premises.

LogicMonitor aids businesses and managed service providers in maintaining system health, performance, and availability. It supports various technologies including Citrix, Cisco Voice systems, operating systems, virtual machines, and network devices. Businesses benefit from dashboards and data insights for proactive management, customizable data sources, and integration with third-party applications like Slack or ServiceNow. AI technology enhances monitoring capabilities by recognizing normal behavior and updating monitored elements, while multiple monitoring features consolidate data sources into one interface.

What are LogicMonitor's key features?

Dashboards: Instant, interactive access to data for easy monitoring.
Customizable Data Sources: Robust, adaptable monitoring with logic modules.
Granular Alert Tuning: Enhances issue identification and resolution.
Reporting Capabilities: Detailed oversight and forecasting.
Third-Party Integration: Expands functionality with applications like Slack and ServiceNow.
AI Technology: Recognizes normal behavior and updates monitored elements.
Consolidated Monitoring: Combines diverse data sources into a single interface.

What benefits or ROI should users expect?

System Health: Ensures optimal system performance and availability.
Data Insights: Facilitates proactive management with comprehensive data.
Scalability: Adapts to different environments and technologies.
Efficiency: Streamlines monitoring with a single, efficient interface.
Predictive Analysis: Provides detailed oversight and accurate forecasting.

LogicMonitor is utilized across diverse industries by managed service providers to ensure seamless monitoring and management of clients' systems. This includes application performance monitoring, manual topology mapping, SLA calculations, and improvement of role-based permissions. Companies also seek enhanced resources view, better collector upgrade processes, and streamlined customization for monitoring from the repository.

OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.

OpsRamp Features

OpsRamp has many valuable key features. Some of the most useful ones include:

Modern infrastructure monitoring: OpsRamp provides end-to-end visibility across applications, data centers, public clouds, point tools, and more.

Intelligent incident management: With this OpsRamp feature, you gain better problem identification, impact analysis, and first response for incidents with a streamlined process. This leads to proactive resolution and automated remediation that natively integrates with your ITSM tools.

Modern IT operations management: OpsRamp can help you consolidate your multiple point tools with its modern, SaaS-based IT operations platform. The solution can combine artificial intelligence, hybrid infrastructure monitoring, incident remediation, and service and topology mapping, so it can easily evolve with your organization

Service-centric AIOps: OpsRamp gives you the ability to examine your incidents, establish a tight feedback loop between your different teams, and reduce alert floods. Additionally, the solution enables your organization to deliver quick resolutions by using OpsQ, its artificial intelligence-powered event management engine.

Cloud migration: OpsRamp is a true multi-tenant, multi-tier SaaS platform that helps you move more applications and workloads to the cloud faster.

Curated dashboards: By using OpsRamp, IT teams can build curated dashboards using PromQL queries. A central dashboard repository can also be created if needed, and dashboards can be reused for shared IT services as necessary.

Topology maps: With OpsRamp’s service-aware topology maps, you are able to keep track of your entire hybrid IT infrastructure, enabling you to troubleshoot issues by using real-time dependencies for hybrid services.

OpsRamp Benefits

There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:

Autodiscovery: OpsRamp auto-discovers multi-cloud and on-premises infrastructure across your IT environment and maps it to your IT services.

Multi-cloud telemetry and real-time events: The solution captures multi-cloud telemetry and real-time events as they occur so that your organization is able to make data-driven decisions by using the right performance and consumption insights.

Take action faster: OpsQ, the solution’s AIOps event management engine, drives faster incident resolution and helps reduce MTTD/MTTR of business-critical services.

Improved efficiency: OpsRamp helps deliver IT operations as a service. With the platform, you can automate workloads, manage multi-cloud costs, and see your IT operations become more efficient.

Flexible integrations: With OpsRamp, you do not have to get rid of your existing tools. The OpsRamp platform can consolidate them all into one contextual view using the metrics that matter most.

Monitoring integration support: OpsRamp delivers monitoring integration support for more than 150 cloud services across the leading three cloud providers: Amazon Web Services, Microsoft Azure, and Google Cloud.

Sample Customers

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Epsilon, CloudBrix, GreenPages, NIIT Technologies

Buyer's Guide

LogicMonitor vs. OpsRamp

November 2024

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