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Global Director at a computer software company with 51-200 employees
MSP
Top 20
A cost-effective and easy-deploy single-platform solution, but it cannot be scaled for big and large company deployments
Pros and Cons
  • "The most valuable features of OpsRamp include a single pane of glass, event correlation, personalized dashboards, and a single platform solution."
  • "OpsRamp cannot be scaled for big and large company deployments."

What is most valuable?

The most valuable features of OpsRamp include a single pane of glass, event correlation, personalized dashboards, and a single platform solution.

What needs improvement?

OpsRamp cannot be scaled for big and large company deployments.

For how long have I used the solution?

I have been using OpsRamp for four to five years.

What do I think about the stability of the solution?

I rate OpsRamp an eight out of ten for stability.

Buyer's Guide
OpsRamp
November 2024
Learn what your peers think about OpsRamp. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

What do I think about the scalability of the solution?

I rate OpsRamp a seven out of ten for scalability.

Which solution did I use previously and why did I switch?

I previously used Micro Focus. We switched to OpsRamp because it’s a cost-effective, single-platform solution that is easy to deploy.

How was the initial setup?

The solution's initial setup is easy.

What about the implementation team?

The solution's deployment took three months.

What was our ROI?

We have seen a return on investment with OpsRamp.

What's my experience with pricing, setup cost, and licensing?

OpsRamp is a cost-effective solution.

What other advice do I have?

OpsRamp is deployed on-cloud in our organization.

Overall, I rate OpsRamp a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
AbhisekPattojoshi - PeerSpot reviewer
Senior Manager Product Strategy at a security firm with 501-1,000 employees
Vendor
Fantastic technical support with great onboarding, configuration and integration
Pros and Cons
  • "The technical support is fantastic, and they are fast to respond."
  • "An area of improvement would be application monitoring."

What is our primary use case?

We primarily use it for IT operations management.

How has it helped my organization?

An area of improvement would be application monitoring, but OpsRamp is currently working on improving it.

What is most valuable?

The most valuable feature is artificial intelligence.

For how long have I used the solution?

We have been using this solution for more than ten years.

What do I think about the stability of the solution?

It is a stable solution, and only minimal maintenance is required. We only require a minimum of two people to maintain.

What do I think about the scalability of the solution?

It is a scalable solution. We can scale up and down according to the number of devices or workload.

How are customer service and support?

The technical support is fantastic, and they are fast to respond. The technical support is also very knowledgeable.

How was the initial setup?

The onboarding, configuration and integration were good, smooth and straightforward. I rate the setup a ten out of ten.

Deployment takes a couple of days, depending on the customer's environment and size. It is a suitable solution for medium and large enterprises. However, it is not ideal for smaller-sized companies because they don't have enough devices to monitor the solution, so they use a solution from OpsRamp.

What's my experience with pricing, setup cost, and licensing?

The product is not expensive and is cheaper than the competitors.

What other advice do I have?

I rate this solution a ten out of ten. The main differences between OpsRamp and other solutions are the AI and ease of implementation and scaling.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Buyer's Guide
OpsRamp
November 2024
Learn what your peers think about OpsRamp. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Senior Analyst at a tech services company with 501-1,000 employees
Consultant
A good monitoring tool, with excellent dashboard functionality
Pros and Cons
  • "The feature that we have found most useful are the dashboards, which can be built in minutes using this solution, allowing multiple products, thresholds, or any given required metric to be seen in a single area."
  • "The function to search any particular device within this solution needs to be improved. Currently, the solution develops a lag when a search, or a comparison, is being carried out."

What is our primary use case?

We mainly use this product for our monitoring activities.

What is most valuable?

The feature that we have found most useful are the dashboards, which can be built in minutes using this solution, allowing multiple products, thresholds, or any given required metric to be seen in a single area.

What needs improvement?

The function to search any particular device within this solution needs to be improved. Currently, the solution develops a lag when a search, or a comparison, is being carried out. 

For how long have I used the solution?

We have been using this solution for around six to seven years.

What do I think about the stability of the solution?

We have found this solution to be mostly stable, with occasional issues that affect performance.

What do I think about the scalability of the solution?

In our experience this solution is scalable.

How are customer service and support?

The technical support is good, and they are quite knowledgeable, but they could improve their responsiveness.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup of this solution was quite easy.

What about the implementation team?

The implementation was carried out by our in-house team.

What other advice do I have?

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user