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OpsRamp vs ScienceLogic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.5
Implementing OpsRamp reduced downtime, increased efficiency and automation, cut IT expenses, and improved productivity, resource allocation, and financial performance.
Sentiment score
7.4
ScienceLogic users report high returns, reduced incident response times, improved troubleshooting, and benefits outweigh initial costs by year two.
The return on investment is fair but often challenged by medium-sized businesses who may question its adequacy.
 

Customer Service

Sentiment score
6.4
OpsRamp's customer service is praised for expertise and helpfulness, though some note response speed and language barriers issues.
Sentiment score
7.7
ScienceLogic's customer service is praised for responsiveness, knowledge, efficiency, and round-the-clock support despite occasional delays.
Problems with Skylar may require longer wait times due to limited resource expertise.
 

Scalability Issues

Sentiment score
7.6
OpsRamp is highly scalable, supporting many users and devices, effective in user management, though connection issues can arise.
Sentiment score
6.9
ScienceLogic offers scalability across devices, but could improve ease in scaling operations for cloud and on-premise environments.
 

Stability Issues

Sentiment score
7.4
OpsRamp is rated highly for stability, requiring minimal maintenance, and outperforms similar tools like SolarWinds in reliability.
Sentiment score
7.1
ScienceLogic is highly regarded for stability, reliability, and efficiency, with minor issues not affecting overall performance and quick recovery.
Stability should relate to whether the platform fails, stops working, or breaks.
 

Room For Improvement

OpsRamp requires improvements in ITSM maturity, search, UI, alert accuracy, automation, customization, real-time updates, scalability, and team engagement.
ScienceLogic users seek improvements in reporting, UI, API, integration, observability, performance monitoring, documentation, and proactive notifications.
While some other companies have easier APIs, using this solution demands significant expertise.
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
 

Setup Cost

OpsRamp's pricing is competitive and cost-effective, offering full platform access with annual payments based on resource count.
ScienceLogic offers negotiable but potentially costly pricing with scalable, tier-based licenses, requiring careful cost management.
 

Valuable Features

OpsRamp offers comprehensive monitoring, alerting, and management features for hybrid infrastructures, including AI, predictive analysis, and seamless integrations.
ScienceLogic offers customizable dashboards, integration capabilities, AI mapping, and robust monitoring for effective IT and network management.
The solution excels in three areas: application monitoring, server monitoring, and network performance monitoring.
The CMDB update and the automatic CMDB update are valuable.
 

Categories and Ranking

OpsRamp
Ranking in Event Monitoring
5th
Ranking in IT Infrastructure Monitoring
27th
Ranking in AIOps
11th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
11
Ranking in other categories
No ranking in other categories
ScienceLogic
Ranking in Event Monitoring
7th
Ranking in IT Infrastructure Monitoring
24th
Ranking in AIOps
7th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
44
Ranking in other categories
Unified Communications Monitoring (1st), Network Monitoring Software (27th), Server Monitoring (12th), IT Operations Analytics (7th), Cloud Monitoring Software (19th)
 

Mindshare comparison

As of February 2025, in the IT Infrastructure Monitoring category, the mindshare of OpsRamp is 2.9%, up from 1.7% compared to the previous year. The mindshare of ScienceLogic is 1.9%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Muhammad Umair Gulfam - PeerSpot reviewer
Automates Azure resource monitoring and inventory management but slow with real-time patch status
There is room for improvement in the performance of the product. The main problem is with patch management. The actual problem we're facing is with the patch management feature. It's not real-time, which creates inconsistencies. The machine might say there are no updates available, while the OpsRamp agent reports that everything's patched. It's a mismatch. We recently started a new marketplace for clients where we manage patch management. We try to share knowledge with OpsRamp, but they don't have a rapid process for product enhancements. Our main pain point is the lack of engagement from the product team. If someone from OpsRamp could discuss our concerns, work on future enhancements, or even give us an estimated timeline (ETA), it would be a huge improvement.
Michael Wenn - PeerSpot reviewer
Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement
There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.
report
Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.
838,713 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
13%
Financial Services Firm
11%
Real Estate/Law Firm
7%
Computer Software Company
16%
Financial Services Firm
11%
Manufacturing Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with OpsRamp?
OpsRamp had shortcomings associated with its network capabilities. When my company introduced OpsRamp at a discussion, I saw that its network capabilities, which were not there, were in the process...
What do you like most about ScienceLogic?
The tool is quite easy to deploy, and it offers very good support.
What needs improvement with ScienceLogic?
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
 

Comparisons

 

Overview

 

Sample Customers

Epsilon, CloudBrix, GreenPages, NIIT Technologies
Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
Find out what your peers are saying about OpsRamp vs. ScienceLogic and other solutions. Updated: January 2025.
838,713 professionals have used our research since 2012.