OpsRamp vs ScienceLogic comparison

OpsRamp and ScienceLogic are both solutions in the IT Infrastructure Monitoring category. OpsRamp is ranked #29 with an average rating of 7.3, while ScienceLogic is ranked #26 with an average rating of 7.4. OpsRamp holds a 3.1% mindshare in IM, compared to ScienceLogic’s 1.9% mindshare. Additionally, 81% of OpsRamp users are willing to recommend the solution, compared to 93% of ScienceLogic users who would recommend it.

OpsRamp

Read 11 OpsRamp reviews

3,316 Views
2,279 Comparison Views

81% willing to recommend

ScienceLogic

Read 42 ScienceLogic reviews

2,382 Views
1,759 Comparison Views

93% willing to recommend

OpsRamp

ScienceLogic

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2024

ScienceLogic and OpsRamp are both powerful IT management tools, competing in the IT management category. Users generally favor OpsRamp for its features, deployment ease, and ROI, while ScienceLogic is preferred for customer support and system reliability.

Features: ScienceLogic offers comprehensive monitoring capabilities, robust automation features, and superior system reliability. OpsRamp features extensive integration options, advanced analytics, and modern flexible architecture, making it feature-rich.

Room for Improvement: ScienceLogic needs a more intuitive configuration process, enhanced scalability, and better reporting customization options. OpsRamp requires better documentation, more consistent performance updates, and improved user training resources.

Ease of Deployment and Customer Service: ScienceLogic users report straightforward but time-consuming deployment for larger environments. Their customer service is highly praised. OpsRamp has a quicker deployment process with easier integration but mixed reviews on customer service. OpsRamp offers faster startup times.

Pricing and ROI: ScienceLogic's pricing is competitive, with good ROI noted by users. OpsRamp has higher pricing, justified by advanced features and capabilities. OpsRamp offers a higher perceived ROI with its extensive functionalities and faster deployment times.

To learn more, read our detailed OpsRamp vs. ScienceLogic Report (Updated: November 2024).

Buyer's Guide

OpsRamp vs. ScienceLogic

November 2024

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Categories and Ranking

OpsRamp

Ranking in Event Monitoring

6th

Ranking in IT Infrastructure Monitoring

29th

Ranking in AIOps

13th

Average Rating

8.0

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

ScienceLogic

Ranking in Event Monitoring

8th

Ranking in IT Infrastructure Monitoring

26th

Ranking in AIOps

9th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (1st), Network Monitoring Software (32nd), Server Monitoring (12th), IT Operations Analytics (8th), Cloud Monitoring Software (21st)

Mindshare comparison

As of December 2024, in the IT Infrastructure Monitoring category, the mindshare of OpsRamp is 3.1%, up from 1.6% compared to the previous year. The mindshare of ScienceLogic is 1.9%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Muhammad Umair Gulfam

Implementation Engineer at a computer software company with 201-500 employees

Automates Azure resource monitoring and inventory management but slow with real-time patch status

There is room for improvement in the performance of the product. The main problem is with patch management. The actual problem we're facing is with the patch management feature. It's not real-time, which creates inconsistencies. The machine might say there are no updates available, while the OpsRamp agent reports that everything's patched. It's a mismatch. We recently started a new marketplace for clients where we manage patch management. We try to share knowledge with OpsRamp, but they don't have a rapid process for product enhancements. Our main pain point is the lack of engagement from the product team. If someone from OpsRamp could discuss our concerns, work on future enhancements, or even give us an estimated timeline (ETA), it would be a huge improvement.

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GauravSingh4

CEO at Parker Digital

Great integrations, power flow, and good support

They need a little more self-service. Some of the places where there's still a dependency on defense logic. If those could be eliminated, that would be ideal. They've done a fantastic job eliminating a lot of those dependencies and there's a lot of self-service. However, some of the areas where we could have it connect to, for example, Splunk or ServiceNow, in a self-care version versus having to go back to their engineers, that's an area where they could do a little more. There are still a lot of engineers who get involved versus if it's a little more API-driven and self-served dashboard connections. Doing it the other way would just make life easier for users.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of this solution in my experience, is that the available reporting is quite accurate."

"The feature that we have found most useful are the dashboards, which can be built in minutes using this solution, allowing multiple products, thresholds, or any given required metric to be seen in a single area."

"It greatly assists small and medium-sized businesses in using the ITSM, alerting, and monitoring features."

"The most valuable feature of OpsRamp is the creation of the dashboards of the infrastructure for the CPU memory and SQL servers. Additionally, URL monitoring through Selenium scripting and the availability dashboard is useful."

"Predictive analysis is a valued feature."

"Most features work fine."

"We find the products seamless integration with Zendesk to be extremely valuable to our business."

"The most valuable features of OpsRamp include a single pane of glass, event correlation, personalized dashboards, and a single platform solution."

More OpsRamp pros

"Dynamic Component Mapping is key and unique."

"It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers."

"The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs."

"It is simple."

"I'm satisfied with ScienceLogicfor for what they can offer today because they can offer both serverless connectivity and agent connectivity."

"The power flow is great."

"One of the valuable features is rapid dashboards."

"Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS."

More ScienceLogic pros

Cons

"OpsRamp cannot be scaled for big and large company deployments."

"The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind."

"I would like to see two things. The first is a self-service portal for the cloud, any cloud deployments, and the second is maturity validation towards ITSM, internalizing OpsRamp TSM. As a result, instead of integrating with more mature tools similar to ServiceNow, people will use OpsRamp."

"OpsRamp had shortcomings associated with its network capabilities."

"What's lacking in OpsRamp is process automation, and if there is, I wish there could be more of it, other than just spikes, or it would be better if the alerts can be generated based on different matrices. That option is absent in OpsRamp at the moment, and it would be valuable if that could be provided in the solution, especially if there's any kind of security issue in the VM."

"OpsRamp could improve the critical alerts. We have been receiving some false alerts when monitoring. For example, the alert shows the site is down, but when we try to do manual access to the URL, it's accessible."

"The function to search any particular device within this solution needs to be improved. Currently, the solution develops a lag when a search, or a comparison, is being carried out."

"We would like this solution to be developed into a full CMP tool, so that we are able to use a single product for all of our cloud management needs."

More OpsRamp cons

"It was challenging onboarding users."

"It doesn't have the complete application-level topology. It could have service topology and business service monitoring. I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic."

"We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information."

"They need a little more self-service."

"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."

"They should improve their support process and add chat."

"The product is not user-friendly."

"ScienceLogic could improve the implementation, it could be made easier."

More ScienceLogic cons

Pricing and Cost Advice

"I don't have any idea about the licensing cost for OpsRamp, but I just know that its pricing is based on the resource count for each tenant."

"You pay it for a year and you'll have full access to the entire platform, not only for monitoring and alerting, you will have access to the entire platform, and whatever technology they develop will be made available to you."

"There is an annual licensing fee to use OpsRamp."

"OpsRamp is a cost-effective solution."

"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."

"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."

"The solution is license-based. It's between $8 and $15, depending on what you need from the product."

"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."

"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."

"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."

"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."

"It comes with the OS built in, so no need to purchase an OS license or DB license."

More ScienceLogic pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

13%

Financial Services Firm

11%

Insurance Company

Computer Software Company

16%

Financial Services Firm

10%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about OpsRamp?

Most features work fine.

See all answers

What is your experience regarding pricing and costs for OpsRamp?

OpsRamp is a cost-effective solution.

See all answers

What needs improvement with OpsRamp?

OpsRamp had shortcomings associated with its network capabilities. When my company introduced OpsRamp at a discussion, I saw that its network capabilities, which were not there, were in the process...

See all answers

What do you like most about ScienceLogic?

The tool is quite easy to deploy, and it offers very good support.

See all answers

What is your experience regarding pricing and costs for ScienceLogic?

My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price.

See all answers

What needs improvement with ScienceLogic?

The product's reporting functionalities have certain shortcomings, making it an area where improvements are required. The tool is more or less good. The tool needs to improve its APM capabilities.

See all answers

Comparisons

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SolarWinds NPM vs OpsRamp

Compared 11% of the time

New Relic vs OpsRamp

Compared 3% of the time

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Compared 15% of the time

Zabbix vs ScienceLogic

Compared 10% of the time

Datadog vs ScienceLogic

Compared 9% of the time

LogicMonitor vs ScienceLogic

Compared 9% of the time

AppDynamics vs ScienceLogic

Compared 4% of the time

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Product Reports

Buyer's Guide

OpsRamp

December 2024

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Buyer's Guide

ScienceLogic

November 2024

Download ScienceLogic product report

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OpsRamp

ScienceLogic

Overview

OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.

OpsRamp Features

OpsRamp has many valuable key features. Some of the most useful ones include:

Modern infrastructure monitoring: OpsRamp provides end-to-end visibility across applications, data centers, public clouds, point tools, and more.

Intelligent incident management: With this OpsRamp feature, you gain better problem identification, impact analysis, and first response for incidents with a streamlined process. This leads to proactive resolution and automated remediation that natively integrates with your ITSM tools.

Modern IT operations management: OpsRamp can help you consolidate your multiple point tools with its modern, SaaS-based IT operations platform. The solution can combine artificial intelligence, hybrid infrastructure monitoring, incident remediation, and service and topology mapping, so it can easily evolve with your organization

Service-centric AIOps: OpsRamp gives you the ability to examine your incidents, establish a tight feedback loop between your different teams, and reduce alert floods. Additionally, the solution enables your organization to deliver quick resolutions by using OpsQ, its artificial intelligence-powered event management engine.

Cloud migration: OpsRamp is a true multi-tenant, multi-tier SaaS platform that helps you move more applications and workloads to the cloud faster.

Curated dashboards: By using OpsRamp, IT teams can build curated dashboards using PromQL queries. A central dashboard repository can also be created if needed, and dashboards can be reused for shared IT services as necessary.

Topology maps: With OpsRamp’s service-aware topology maps, you are able to keep track of your entire hybrid IT infrastructure, enabling you to troubleshoot issues by using real-time dependencies for hybrid services.

OpsRamp Benefits

There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:

Autodiscovery: OpsRamp auto-discovers multi-cloud and on-premises infrastructure across your IT environment and maps it to your IT services.

Multi-cloud telemetry and real-time events: The solution captures multi-cloud telemetry and real-time events as they occur so that your organization is able to make data-driven decisions by using the right performance and consumption insights.

Take action faster: OpsQ, the solution’s AIOps event management engine, drives faster incident resolution and helps reduce MTTD/MTTR of business-critical services.

Improved efficiency: OpsRamp helps deliver IT operations as a service. With the platform, you can automate workloads, manage multi-cloud costs, and see your IT operations become more efficient.

Flexible integrations: With OpsRamp, you do not have to get rid of your existing tools. The OpsRamp platform can consolidate them all into one contextual view using the metrics that matter most.

Monitoring integration support: OpsRamp delivers monitoring integration support for more than 150 cloud services across the leading three cloud providers: Amazon Web Services, Microsoft Azure, and Google Cloud.

ScienceLogic is a comprehensive IT infrastructure monitoring solution that supports networks, servers, cloud environments, and applications, suitable for private cloud and on-premises deployments.

Organizations leverage ScienceLogic for its robust capabilities in monitoring IT infrastructures of all sizes. It offers granular discovery, integration with CMDB, and ticketing systems. Valued for its flexibility, incident automation, remediation, and real-time relationship mapping, it supports hybrid environments with scalable and efficient monitoring functionalities. AI and machine learning enhance its feature set, while ease of deployment and strong support are crucial benefits.

What are ScienceLogic's most important features?

Agentless Configuration: Ensures easy deployment without the need for agents.
Third-Party Integration: Seamlessly integrates with various tools.
Dynamic Component Mapping: Offers real-time relationship and dependency mapping.
Flexible Graphs: Allows custom visual representation of data.
Role-Based Access: Provides tiered access for different user roles.
Infrastructure and Event Management: Efficiently monitors hybrid environments.

What benefits and ROI should users look for?

Scalability: Handles environments of all sizes efficiently.
AI and Machine Learning: Enhances automation and incident management.
Ease of Deployment: Streamlines initial setup and reduces time to value.
Customization: Custom dashboards and reports cater to specific needs.
Comprehensive Support: Access to excellent support services.

ScienceLogic is implemented across multiple industries, including large enterprises, for its capability to handle complex IT ecosystems. Its integration with CMDB and ticketing systems ensures it fits within existing workflows. Organizations use it to monitor diverse infrastructure landscapes, ensuring seamless performance and quick incident resolution.

Sample Customers

Epsilon, CloudBrix, GreenPages, NIIT Technologies

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell

Buyer's Guide

OpsRamp vs. ScienceLogic

November 2024

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