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OpsRamp vs PRTG Network Monitor comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.5
OpsRamp's customer service is praised for expertise and helpfulness, though some note response speed and language barriers issues.
Sentiment score
6.6
PRTG Network Monitor's support is generally effective, though email-only support and first-level knowledge can lead to delays.
The setup process is well-documented, making it easy to deploy.
 

Room For Improvement

Sentiment score
4.6
OpsRamp requires improvements in ITSM maturity, search, UI, alert accuracy, automation, customization, real-time updates, scalability, and team engagement.
Sentiment score
3.9
PRTG Network Monitor needs improvements in cost, usability, monitoring capabilities, integration, performance, reporting, and support to enhance user experience.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
 

Scalability Issues

Sentiment score
7.8
OpsRamp is highly scalable, supporting many users and devices, effective in user management, though connection issues can arise.
Sentiment score
8.0
PRTG Network Monitor is scalable and flexible for large environments but may face hardware and cost limitations at high scales.
On a scale of one to ten, scalability is rated as 9.5.
 

Setup Cost

No sentiment score available
OpsRamp's pricing is competitive and cost-effective, offering full platform access with annual payments based on resource count.
Sentiment score
6.4
PRTG Network Monitor offers reasonable pricing for enterprises but can become costly in larger environments; perpetual licenses offer savings.
Pricing is by the number of devices, not by sensor.
 

Stability Issues

No sentiment score available
OpsRamp is rated highly for stability, requiring minimal maintenance, and outperforms similar tools like SolarWinds in reliability.
Sentiment score
6.9
PRTG Network Monitor is stable and reliable, though occasional issues arise from exceeding sensor limits or specific configurations.
 

Valuable Features

Sentiment score
8.3
OpsRamp offers comprehensive monitoring, alerting, and management features for hybrid infrastructures, including AI, predictive analysis, and seamless integrations.
Sentiment score
8.4
PRTG Network Monitor is praised for quick setup, scalability, user-friendly interface, cost-efficiency, and comprehensive monitoring features with flexible integration.
The pricing is affordable compared to SolarWinds.
 

Categories and Ranking

OpsRamp
Ranking in IT Infrastructure Monitoring
30th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
11
Ranking in other categories
Event Monitoring (6th), AIOps (12th)
PRTG Network Monitor
Ranking in IT Infrastructure Monitoring
6th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
100
Ranking in other categories
Network Monitoring Software (5th), Cloud Monitoring Software (8th)
 

Mindshare comparison

As of November 2024, in the IT Infrastructure Monitoring category, the mindshare of OpsRamp is 2.9%, up from 1.4% compared to the previous year. The mindshare of PRTG Network Monitor is 4.5%, down from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Muhammad Umair Gulfam - PeerSpot reviewer
Automates Azure resource monitoring and inventory management but slow with real-time patch status
There is room for improvement in the performance of the product. The main problem is with patch management. The actual problem we're facing is with the patch management feature. It's not real-time, which creates inconsistencies. The machine might say there are no updates available, while the OpsRamp agent reports that everything's patched. It's a mismatch. We recently started a new marketplace for clients where we manage patch management. We try to share knowledge with OpsRamp, but they don't have a rapid process for product enhancements. Our main pain point is the lack of engagement from the product team. If someone from OpsRamp could discuss our concerns, work on future enhancements, or even give us an estimated timeline (ETA), it would be a huge improvement.
Noman-Saleem - PeerSpot reviewer
Detects suden changes but significant pricing concerns affect the effectiveness of network traffic troubleshooting
We use PRTG Network Monitor for monitoring traffic on interfaces and the behavior of network traffic. If there are sudden changes in traffic or any configuration issues, we can sort them out using PRTG. It's very helpful for troubleshooting and monitoring traffic utilization on our interfaces…
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Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
14%
Financial Services Firm
10%
Insurance Company
7%
Educational Organization
53%
Computer Software Company
8%
Government
5%
Financial Services Firm
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with OpsRamp?
OpsRamp had shortcomings associated with its network capabilities. When my company introduced OpsRamp at a discussion, I saw that its network capabilities, which were not there, were in the process...
What is the best network monitoring software for large enterprises?
PRTG network monitor is one of the best tool i have ever used for the monitoring. It have auto discovery option. it avoid the configuring the device in PRTG. It automatically discover the device an...
What do you like most about PRTG Network Monitor?
The tool is integrated with our email for the alerts.
What is your experience regarding pricing and costs for PRTG Network Monitor?
The pricing is harshly increased, from $4,000 last year to $99,000 now, with no additional features added. This is unbearable.
 

Overview

 

Sample Customers

Epsilon, CloudBrix, GreenPages, NIIT Technologies
Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank
Find out what your peers are saying about OpsRamp vs. PRTG Network Monitor and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.