

PRTG Network Monitor and OpsRamp compete in the network monitoring category. OpsRamp seems to have the upper hand due to its deeper insights and automation capabilities, providing more comprehensive hybrid infrastructure and application monitoring solutions.
Features: PRTG Network Monitor offers rapid deployment, scalability, and a variety of sensors that work without much customization. Its user-friendly setup and cost-effective model are attractive for smaller networks. OpsRamp integrates AIOps functionalities with advanced event correlation, predictive analysis, and automation, making it suitable for complex environments with hybrid infrastructure needs.
Room for Improvement: PRTG could enhance its offering by adding more advanced customization options, improving integration capabilities, and updating its graphical interfaces. It also faces challenges in scalability for complex setups. OpsRamp could refine its ITSM capabilities and make integration for cloud management smoother. Better automation and dashboard customizability would further strengthen its platform.
Ease of Deployment and Customer Service: PRTG is ideal for on-premises or hybrid cloud environments due to its intuitive interface and agentless design, which appeals to smaller-scale deployments. Customers appreciate its reliability, although scaling can be limiting. OpsRamp is suitable for public and hybrid cloud deployments in complex environments, though its support receives mixed reviews, with potential improvements needed in response time and technical assistance. PRTG’s support varies but benefits from accessible online resources.
Pricing and ROI: PRTG is cost-effective for smaller networks with a straightforward licensing model, though costs rise with additional sensors. It provides strong ROI through ease of use. OpsRamp, suitable for larger networks, offers economical pricing reflecting its extensive integration capacity, delivering value through optimization and reduced downtime. While both are cost-effective, PRTG may become prohibitive in larger systems compared to OpsRamp’s flexible pricing structure.
It is important to stick with available features and provide customers with clear, precise details about what can and cannot be done to avoid anomalies.
I find the licensing model convenient and clear enough, and I have seen a return on investment with OpsRamp.
It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.
After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.
The implementation reduced our employee resources from 20-25 to 5-6 employees.
Having a dedicated firefighter team for each MSP would be beneficial.
They resolve our queries 24/7.
The setup process is well-documented, making it easy to deploy.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
On a scale of one to ten, scalability is rated as 9.5.
PRTG Network Monitor has the ability to scale and add new devices.
You can install them in each network, even if they are not connected, and it works.
We haven't needed vendor support for the last three years, which demonstrates the product's stability.
PRTG Network Monitor is stable in my experience, and I have not encountered issues with crashes or downtime.
PRTG Network Monitor is very stable and requires low maintenance.
Technical support should be improved.
The initial auto-discovery added too many unnecessary sensors, so auto-discovery should only take the necessary sensors into consideration.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
PRTG Network Monitor should provide syslog monitoring since it is not available at this time.
it does not strike me as expensive, and the licensing model is clear enough.
The licensing part is a recurring license for every year, which is very affordable, making PRTG Network Monitor budget-friendly.
Pricing is by the number of devices, not by sensor.
The prices are very high for PRTG Network Monitor.
I have utilized OpsRamp's capability for predictive analytics, and it has been important in fostering collaboration between my IT and development teams under DevOps methodologies, where applicable.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems.
These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.
| Product | Market Share (%) |
|---|---|
| PRTG Network Monitor | 3.9% |
| OpsRamp | 2.0% |
| Other | 94.1% |

| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 59 |
| Midsize Enterprise | 19 |
| Large Enterprise | 47 |
OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.
OpsRamp Features
OpsRamp has many valuable key features. Some of the most useful ones include:
OpsRamp Benefits
There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
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