Datadog and PagerDuty compete in the operations management category. Datadog seems to have the upper hand due to its extensive integration ecosystem and user-friendly interface.
Features: Datadog offers extensive integration capabilities, sharable dashboards, and intuitive observability tools. It enables easy monitoring and supports over 300 monitors, allowing non-technical users to access insights. PagerDuty is strong in incident management, with robust alerting and escalation policies to promptly notify the right teams during incidents.
Room for Improvement: Datadog could enhance its performance with large datasets and dashboards, offering more granular controls and better usage tracking. Users also express concerns about compatibility and pricing transparency. PagerDuty may improve its noise reduction features and integration flexibility, along with better incident grouping using adaptive alert logic.
Ease of Deployment and Customer Service: Datadog is praised for its deployment flexibility across various environments and extensive support during setup, though some users note response speed issues. PagerDuty focuses on public cloud integrations and is commended for excellent real-time support, with occasional remarks about support speed.
Pricing and ROI: Datadog uses a modular pricing model with a pay-as-you-go approach, requiring careful budget planning to avoid unforeseen costs. Its ROI is notable in saving time on bug assessment. PagerDuty offers a user-based pricing structure that allows business scalability, showing clear ROI primarily through fast response times during critical incidents.
The product was highly scalable, with no limits on the number of applications or event routing rules.
The documentation is adequate, but team members coming into a project could benefit from more guided, interactive tutorials, ideally leveraging real-world data.
There should be a clearer view of the expenses.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
The setup cost for Datadog is more than $100.
Our architecture is written in several languages, and one area where Datadog particularly shines is in providing first-class support for a multitude of programming languages.
The technology itself is generally very useful.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
Datadog is a comprehensive cloud monitoring platform designed to track performance, availability, and log aggregation for cloud resources like AWS, ECS, and Kubernetes. It offers robust tools for creating dashboards, observing user behavior, alerting, telemetry, security monitoring, and synthetic testing.
Datadog supports full observability across cloud providers and environments, enabling troubleshooting, error detection, and performance analysis to maintain system reliability. It offers detailed visualization of servers, integrates seamlessly with cloud providers like AWS, and provides powerful out-of-the-box dashboards and log analytics. Despite its strengths, users often note the need for better integration with other solutions and improved application-level insights. Common challenges include a complex pricing model, setup difficulties, and navigation issues. Users frequently mention the need for clearer documentation, faster loading times, enhanced error traceability, and better log management.
What are the key features of Datadog?
What benefits and ROI should users look for in reviews?
Datadog is implemented across different industries, from tech companies monitoring cloud applications to finance sectors ensuring transactional systems' performance. E-commerce platforms use Datadog to track and visualize user behavior and system health, while healthcare organizations utilize it for maintaining secure, compliant environments. Every implementation assists teams in customizing monitoring solutions specific to their industry's requirements.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
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