Everbridge IT Alerting vs PagerDuty Operations Cloud comparison

Everbridge IT Alerting vs. PagerDuty Operations Cloud

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Categories and Ranking

Everbridge IT Alerting

Ranking in IT Alerting and Incident Management

8th

Average Rating

8.8

Number of Reviews

Ranking in other categories

No ranking in other categories

PagerDuty Operations Cloud

Ranking in IT Alerting and Incident Management

1st

Average Rating

8.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Process Automation (14th), AIOps (12th), Critical Event Management (CEM) (1st)

Mindshare comparison

As of December 2024, in the IT Alerting and Incident Management category, the mindshare of Everbridge IT Alerting is 14.5%, up from 9.0% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 28.7%, down from 32.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

Chris Quinlan

Director Of Service Operations at Finastra

We have seen substantial savings with its usage as it drives down our MTTR

The automated escalations are the most valuable feature. We program in our escalation chains for each individual IT group. Being able to go out and request a resource from that team, and if they don't respond, that automated escalation makes it very hands off. So, our major incident managers and our network operations center can focus more on the other work that they need to do rather than chasing down those resources. They can rest assured that somebody will be answering. Another valuable feature is the ease of integration into our ServiceNow platform, where we are doing all of our work between two teams. They are able to make requests from within the tickets that we can manage rather than having to use another portal or logging into Everbridge directly. Reliability is their biggest value.

Read full review

JeremyEmmett

Sr Director - Global Support APJ at HashiCorp

Centralized alert management with customizable routing and superior scheduling

Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Even in the first few months, we realized some of those benefits around shortening the time to resolution."

"The rotation and replacement options save our managers a lot of time."

"People are able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions."

"Valuable features include incident management and ease of integrations."

"By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster."

"You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it."

"I manage the platform, and I don't really use it. The scheduling aspect of it is valuable where you create your groups and then either manually or via API call, you can initiate an alert. It'll look at the schedule and only contact those people who are on-call. So, it takes the guesswork out."

"The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors."

More Everbridge IT Alerting pros

"Notification is the most valuable feature."

"The product has valuable on-call scheduling, escalation, and incident workflow management features."

"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

"I'd rate the solution ten out of ten."

"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."

"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."

"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."

"The product easily integrates with other solutions."

More PagerDuty Operations Cloud pros

Cons

"It could use more enhancement type integrations, but no improvements to functionality are needed."

"The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."

"The solution's non-targeted communication with external parties could be enhanced."

"The ability for members to change their schedules, and change the person their swapping with, could use improvement. The GUI is a little tough to navigate. It's not very straightforward when someone is trying to change schedules."

"They still have a limitation due to their partner, I believe it's Twilio, where, if you're on an incident call, there is a four-hour time limit. We often have calls that go over four hours in length so people have to drop and rejoin to reset their four-hour timer. It's a minor inconvenience, but it's not ideal."

"The integration with other solutions needs improvement... Due to issues with the libraries provided by Everbridge, we have not been able to integrate IT Alerting with our incident management tool."

"An ability to get to the database that houses our information would be great. Currently, we are at the mercy of Everbridge and, if they do not have the function built, we cannot gather the information that we would like."

"What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally."

More Everbridge IT Alerting cons

"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."

"It’s quite hard to reach the support team."

"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."

"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."

"Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in."

"Something that needs to be improved, is adding multilingual support."

"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."

"It cannot be integrated with our upgraded Jira system."

More PagerDuty Operations Cloud cons

Pricing and Cost Advice

"I do not know about the licensing costs, but I know they're in groups, and there are permission caps. For example, you can have five admin accounts, and anyone can receive a notification. There's a mobile component too, which I find particularly useful, but it has to be a part of the contract."

"The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market."

"Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it."

"For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way license, like an on-call resource who is actually going to be in a calendar and be paged, it is a bit more expensive, but for the gains that we've realized, it's certainly worth the price."

"It's a seven out of ten for us in terms of pricing. We've just gone through a process of looking at other solutions."

"They are one of the cheapest solutions on the market. We looked at all of the major competitors in the space. Everbridge was one of the most affordable for what they are offering."

"We thought the base product was pretty reasonable. It can pricey once you start adding stuff on."

"The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."

More Everbridge IT Alerting pricing and cost advice

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"There is a license needed to use PagerDuty."

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

"The cost is based on the package you select."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

More PagerDuty Operations Cloud pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

12%

Government

10%

Healthcare Company

Computer Software Company

21%

Financial Services Firm

14%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Everbridge IT Alerting?

It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable.

What is your experience regarding pricing and costs for Everbridge IT Alerting?

Everbridge IT Alerting is a cost-efficient solution.

What needs improvement with Everbridge IT Alerting?

The solution's non-targeted communication with external parties could be enhanced.

What do you like most about PagerDuty?

The product easily integrates with other solutions.

What is your experience regarding pricing and costs for PagerDuty?

The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...

What needs improvement with PagerDuty?

ServiceNow vs Everbridge IT Alerting

Comparisons

Compared 16% of the time

xMatters vs Everbridge IT Alerting

Compared 12% of the time

OnSolve Platform for Critical Event Management vs Everbridge IT Alerting

Compared 12% of the time

Opsgenie vs Everbridge IT Alerting

Compared 11% of the time

Splunk On-Call vs Everbridge IT Alerting

Compared 7% of the time

More Everbridge IT Alerting Competitors

Opsgenie vs PagerDuty Operations Cloud

Compared 28% of the time

JIRA Service Management vs PagerDuty Operations Cloud

Compared 11% of the time

ServiceNow vs PagerDuty Operations Cloud

Compared 10% of the time

Splunk On-Call vs PagerDuty Operations Cloud

Compared 7% of the time

xMatters vs PagerDuty Operations Cloud

Compared 5% of the time

More PagerDuty Operations Cloud Competitors

Product Reports

Everbridge IT Alerting

Download Everbridge IT Alerting product report

PagerDuty Operations Cloud

Download PagerDuty Operations Cloud product report

Learn More

Everbridge

PagerDuty

Overview

Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

PagerDuty Features

PagerDuty has many valuable key features. Some of the most useful ones include:

650+ integrations
Alerting
Native apps with push notifications
On-call duty scheduling
Automatic escalation of alerts
Reliable, distributed architecture
Incident reporting
Real-time monitoring
Network analysis
Issue tracking
Access controls/permissions
Service Level Agreement (SLA) management

PagerDuty Benefits

There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.

Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.

Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.

Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.

CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Everbridge IT Alerting vs. PagerDuty Operations Cloud