Everbridge IT Alerting vs xMatters comparison

Everbridge IT Alerting and xMatters are both solutions in the IT Alerting and Incident Management category. Everbridge IT Alerting is ranked #7 with an average rating of 8.0, while xMatters is ranked #11. Everbridge IT Alerting holds a 5.5% mindshare in IMS, compared to xMatters’s 5.5% mindshare. Additionally, 100% of Everbridge IT Alerting users are willing to recommend the solution, compared to 96% of xMatters users who would recommend it.

Everbridge IT Alerting

Read 23 Everbridge IT Alerting reviews

2,587 Views
1,811 Comparison Views

100% willing to recommend

xMatters

Read 31 xMatters reviews

2,239 Views
1,948 Comparison Views

96% willing to recommend

Everbridge IT Alerting

xMatters

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Executive SummaryUpdated on Jan 25, 2026

Everbridge IT Alerting and xMatters compete in IT alerting. xMatters is preferred for its feature-rich platform, whereas Everbridge is chosen for affordability and support.

Features: Everbridge provides robust communication tools and reliable notifications critical for effective incident management. It also excels in mass notification and calendar integration. xMatters is notable for advanced automation, integration with ITSM solutions, and a flexible workflow management system.

Room for Improvement: Everbridge could enhance its integration capabilities with newer platforms and refine user interface intuitiveness. More customization options and advanced analytics would benefit users. xMatters would benefit from simplifying its initial setup process. Enhancing real-time reporting, UI intuitiveness, and extending API capabilities could provide additional value.

Ease of Deployment and Customer Service: Everbridge offers straightforward deployment ideal for organizations needing immediate functionality, backed by extensive customer support. xMatters provides a customizable setup allowing tailored workflows and is supported by dedicated customer assistance, catering to diverse organizational needs.

Pricing and ROI: Everbridge stands out with cost-effective pricing suitable for budget-conscious organizations, ensuring good value. xMatters, although requiring a higher initial investment, delivers significant ROI with superior features and process enhancements, justified for businesses seeking advanced capabilities and flexibility.

To learn more, read our detailed Everbridge IT Alerting vs. xMatters Report (Updated: April 2026).

Buyer's Guide

Everbridge IT Alerting vs. xMatters

April 2026

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Helped 893,438 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Everbridge IT Alerting

Ranking in IT Alerting and Incident Management

7th

Average Rating

8.8

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

xMatters

Ranking in IT Alerting and Incident Management

11th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the IT Alerting and Incident Management category, the mindshare of Everbridge IT Alerting is 5.5%, down from 9.7% compared to the previous year. The mindshare of xMatters is 5.5%, down from 5.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Everbridge IT Alerting	5.5%
xMatters	5.5%
Other	89.0%

IT Alerting and Incident Management

Featured Reviews

reviewer2405115

Head of Business Continuity & Resilience at a manufacturing company with 5,001-10,000 employees

Provides good detection and escalation features to reduce downtime

We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any tool, you need to adapt it to the organization to be suitable for managing specific situations. When we did the analysis, Everbridge IT Alerting was one of the main products in the markets adapted to our organization's expectations. Currently, we are using it for a different aspect. Overall, the solution gives a better understanding of the incident response aspect. It helps manage that kind of situation. The solution's detection and escalation features are crucial in reducing downtime. The solution's automation capabilities help quickly identify the right members and skills. Everbridge IT Alerting is deployed on the cloud in our organization. We tried to make the solution more independent. However, we tried one or two integrations, and they went well. You need to have the right skills to integrate the solution with other tools. I would recommend the solution to other users based on their industry and business requirements. Overall, I rate the solution an eight out of ten.

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reviewer1855452

Infrastructure Analyst at a financial services firm with 10,001+ employees

Helps in ensuring that everyone gets notified when needed, and provides the flexibility to integrate it and build what we want on top of it

They recently released an incident module that allows users, or at least teams, to track major incidents and other things, and you can send out communication via that one webpage. You can engage on-call teams and communicate to stakeholders as well, but one thing that is missing there is a group chat. If there is a group chat on the same webpage that all of the support teams could use, it would be a one-stop shop that all of the major incident managers would use as their product to manage a major incident. Without that, at the moment, they are mainly referring to teams and then adding data into xMatters as and when they can. Some of the workflow development work that we do for the in-house piece can be quite complicated if you don't have experience using the tool. You have to have to go through the documentation, but I suppose that's an expectation. When users first log on and they're configuring the rotas, it does take them a bit of time to get their heads around how to configure the shifts. Some of them do need guidance. We have got a support document, and xMatters also has a support page where they can go and read through the details. Our roles and access for each user are locked down, as opposed to just letting them access the xMatters portal because it can add more confusion because the support portal explains that they can do X, Y, and Z. So, we're removing that ability, but once the users get their head around how to configure the rotas, the overall intuitiveness of the UI is pretty good. It is simple and clean, and they don't have to do that many steps. There are probably one or two group supervisors that configure the rotas, and the rest of them log on. We've already pre-populated the contact details from our directory, so usually, they'll just go and add a personal device, if they do want to get called on a personal device, or they want to set up the app, which is pretty easy using the QR codes. The product looks nice and clean. The only thing is that it takes a little bit of work to get your head around the rotas, but once you do, it's pretty darn simple.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One key aspect of the solution is that it can send information very quickly and is connected to different nodes."

"The most important features are the scheduling capability and the integration with ServiceNow."

"Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs, and that time has been cut down to two or three minutes, so we have had tremendous gains from implementing the tool."

"With SaaS, we can implement in other regions without having to physically go to there."

"By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster."

"The number of man-hours saved, and the standardization of notifications in mass form, have paid for product time and again."

"The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message."

"A robust solution with multiple modules that can be leveraged."

More Everbridge IT Alerting pros

"For us, their biggest feature is event alerting and the retention of those events. This way, if something goes wrong, we can provide a report of everything that was sent out and everything that was captured."

"The customer service is quite responsive. They are quick to answer your calls or emails."

"The ability to have the rota and then configure notifications that you can directly fire them into the group is most valuable. The India shift is from 2:00 AM to 9:00 AM, and then it is the UK shift from 9:00 AM to 5:00 PM UK time, and then there is also a defined US shift and on-call hours. It allows us to make sure that everyone is going to get notified when they need to be about an issue. We can target specific locations or users with notifications."

"The most valuable features are the ability to have groups and then have an on-call rotation in the groups. Outlook lacks both these features. Outlook gives you the ability to contact an individual or groups, but you can't contact them based on an on-call rotation, and you can't have built-in timing escalations inside of that. xMatters gives you the ability to do that, which is important when you have 50 or so people in the team, but you only want to contact the person who is on-call. You don't create any unnecessary noise. xMatters allows you to page the right person who is on-call versus just creating excessive noise."

"Using xMatters to notify our IT and Emergency Management partners is vital for bringing back IT services and notifying our partners about emergencies."

"xMatters is extremely scalable and extensible, giving you a lot of freedom on the applications that you want to integrate, with a large inventory of application templates and no interruptions even when traffic and volume are high, so alerts are handled without delay or compromising the quality or timeliness of delivery."

"It brought efficiency in terms of how quickly we resolve matters and how quickly we can get in touch with the person who is actually on-call."

"Probably the most important one is that it persists in attempting to contact to someone until someone is engaged on the event."

More xMatters pros

Cons

"The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."

"The integration with other solutions needs improvement... Due to issues with the libraries provided by Everbridge, we have not been able to integrate IT Alerting with our incident management tool."

"I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it each day."

"An ability to get to the database that houses our information would be great. Currently, we are at the mercy of Everbridge and, if they do not have the function built, we cannot gather the information that we would like."

"The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure."

"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."

"With their templates, you can only have a maximum of three phases: new, updated, and resolved."

"Lacks ability to customize messages."

More Everbridge IT Alerting cons

"An additional knowledge-sharing program could be helpful and part of the demo workshops (right now, these only provide partial information)."

"They could make the product more customizable."

"Additional built-in integrations with other applications would be an area of improvement."

"From a scheduling standpoint, this is actually causing more work than what we had with Excel spreadsheets."

"We would like to see the ability to support custom devices. We have a lot of users who use Slack, which is another tool for communication. xMatters currently does not support Slack as a communication method. It can't send events to Slack and respond to them."

"I would like some minor UI changes."

"The data validation and verification need to be enhanced so that when data is changed, it reviews it in an automated manner and catches all of the anomalies."

"In terms of restoration, if you delete something, or you have multiple users that have the ability to delete a group, a user profile, or a workflow, the ability to restore it within the GUI is not available. There are a whole bunch of programs that are required to allow for that to happen. A button to go back to a good point in time would be really nice. A lot of other tools have a better backup and restoration solution, but xMatters is a little bit short on that. They have about 95% solution available, but the other 5% requires manual effort. We would like to be able to just push a button and say, "I want to restore this piece back to this date," but we can't do that with the tool right now."

More xMatters cons

Pricing and Cost Advice

"When we did our contract, we did a three year contract with fixed pricing. We locked in the pricing for three years. As we have grown, we locked in pricing for additional units of employees."

"I do not know about the licensing costs, but I know they're in groups, and there are permission caps. For example, you can have five admin accounts, and anyone can receive a notification. There's a mobile component too, which I find particularly useful, but it has to be a part of the contract."

"Their call structure is based on how many people are IT alert people and who is on the calendar, and the cost will be driven by those numbers versus if you are using it for the non-IT alert. As you look at the competition and other vendors, make sure you truly understand your cost structure with them."

"The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market."

"The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."

"The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost."

"Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it."

"Pricing is reasonable."

More Everbridge IT Alerting pricing and cost advice

"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."

"If you are willing to pay for the licensing of it, it is able to scale out."

"The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that would be 30,000, and that's no good; we wouldn't have been able to afford it. For example, we had to put in customization to sync across on-call users. For the license per user, the price is very reasonable and comparable to ServiceNow when factoring in everything that needs to get up and running."

"If the licensing were cheaper, our customer might buy more."

"Cost is probably my biggest concern. I know the solution was recently acquired by Everbridge, and Everbridge was one of the competitors that was included in our RFP five years ago. Everbridge's costs were astronomical compared to where every other solution was, not just xMatters."

"I'm not really involved with the cost standpoint. I've only heard rumors of how much it costs, and if it costs what I think it costs, its cost is very high as compared to a lot of other tools that we're using here. It seems on the higher end from a cost standpoint."

"The pricing and licensing are okay. I wish that the user licenses were cheaper but the stakeholder licenses are at a reasonable cost."

"You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools. "

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Performing Arts

Manufacturing Company

Healthcare Company

Financial Services Firm

13%

Performing Arts

11%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	22

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What is your experience regarding pricing and costs for Everbridge IT Alerting?

Everbridge IT Alerting is a cost-efficient solution.

See all answers

What needs improvement with Everbridge IT Alerting?

The solution's non-targeted communication with external parties could be enhanced.

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What advice do you have for others considering Everbridge IT Alerting?

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ServiceNow vs Everbridge IT Alerting

Compared 9% of the time

HPE OneView vs Everbridge IT Alerting

Compared 7% of the time

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Compared 18% of the time

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Compared 9% of the time

Rootly vs xMatters

Compared 5% of the time

ServiceNow vs xMatters

Compared 5% of the time

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Product Reports

Buyer's Guide

Everbridge IT Alerting

May 2026

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Buyer's Guide

xMatters

April 2026

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Also Known As

No data available

xMatters IT Management

Overview

Everbridge IT Alerting integrates ticketing systems and ServiceNow, offering real-time alerts and automated escalations. It streamlines incident management and boosts efficiency with features like geofencing, API connectivity, and a mobile app for rapid notifications.

Everbridge IT Alerting is designed for efficient incident management by integrating with major ticketing systems like ServiceNow. It offers real-time alerting, customizable templates, and automated escalations, which reduce response time and manual effort. Geofencing and API access provide flexibility, while the scheduling calendar supports dynamic shifts and on-call management. The system's deduplication and engagement tools enhance coordination among users. Additionally, the mobile app ensures fast notification delivery, though there's room for improvement in interface intuitiveness, analytics capabilities, and GPS tracking. Users can benefit from smoother schedule management and more flexible integrations, which enhance operational efficiency.

What are the key features of Everbridge IT Alerting?

Integration with Ticketing Systems: Facilitates efficient incident tracking and resolution by connecting with platforms like ServiceNow.
Real-time Alerting and Automated Escalations: Ensures swift and automated incident response processes.
Customizable Templates: Allows tailoring communication to specific incident needs.
Geofencing and API Connectivity: Provides flexibility and adaptability across different scenarios and systems.
Scheduling Calendar: Simplifies on-call management with dynamic shift capabilities.
Mobile App Features: Enables rapid notification delivery for immediate incident awareness.

What benefits and ROI should users consider in reviews?

Reduced Incident Response Time: Quick alerts and escalations minimize downtime and disruptions.
Increased Efficiency: Automation and integration reduce manual workload and streamline processes.
Enhanced Coordination: Features like deduplication and engagement tools improve collaboration.
Flexibility and Scalability: API connectivity and customizable options support diverse requirements.
Improved Resource Allocation: Efficient scheduling and real-time alerts optimize team efforts.

In IT, Everbridge IT Alerting optimizes on-call management and email integration for critical alerts, benefiting global security operations centers by enhancing threat tracking and emergency responses. IT teams use it for managing support tickets, incident escalations, and proactive outage notifications, with on-call schedules guided by its calendar features.

Everbridge

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Everbridge IT Alerting vs. xMatters

April 2026

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