Everbridge IT Alerting vs xMatters comparison

Everbridge IT Alerting and xMatters are both solutions in the IT Alerting and Incident Management category. Everbridge IT Alerting is ranked #9 with an average rating of 7.5, while xMatters is ranked #7 with an average rating of 9.0. Everbridge IT Alerting holds a 13.5% mindshare in IMS, compared to xMatters’s 8.1% mindshare. Additionally, 100% of Everbridge IT Alerting users are willing to recommend the solution, compared to 96% of xMatters users who would recommend it.

Everbridge IT Alerting

Read 23 Everbridge IT Alerting reviews

1,057 Views
652 Comparison Views

100% willing to recommend

xMatters

Read 31 xMatters reviews

1,058 Views
582 Comparison Views

96% willing to recommend

Everbridge IT Alerting

xMatters

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Everbridge IT Alerting and xMatters based on real PeerSpot user reviews.

Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Everbridge IT Alerting vs. xMatters Report (Updated: October 2024).

Buyer's Guide

Everbridge IT Alerting vs. xMatters

October 2024

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Helped 816,406 peers since 2012

Categories and Ranking

Everbridge IT Alerting

Ranking in IT Alerting and Incident Management

9th

Average Rating

8.8

Number of Reviews

Ranking in other categories

No ranking in other categories

xMatters

Ranking in IT Alerting and Incident Management

7th

Average Rating

8.8

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the IT Alerting and Incident Management category, the mindshare of Everbridge IT Alerting is 13.5%, up from 8.6% compared to the previous year. The mindshare of xMatters is 8.1%, down from 9.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

Chris Quinlan

Director Of Service Operations at Finastra

We have seen substantial savings with its usage as it drives down our MTTR

The automated escalations are the most valuable feature. We program in our escalation chains for each individual IT group. Being able to go out and request a resource from that team, and if they don't respond, that automated escalation makes it very hands off. So, our major incident managers and our network operations center can focus more on the other work that they need to do rather than chasing down those resources. They can rest assured that somebody will be answering. Another valuable feature is the ease of integration into our ServiceNow platform, where we are doing all of our work between two teams. They are able to make requests from within the tickets that we can manage rather than having to use another portal or logging into Everbridge directly. Reliability is their biggest value.

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Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly."

"We have been able to use it to track and verify that people are on the bridge."

"People are able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions."

"The rotation and replacement options save our managers a lot of time."

"You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it."

"The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list."

"The post mortem reports are descriptive, indicating who joined the call and when."

"With SaaS, we can implement in other regions without having to physically go to there."

More Everbridge IT Alerting pros

"For us, their biggest feature is event alerting and the retention of those events. This way, if something goes wrong, we can provide a report of everything that was sent out and everything that was captured."

"Its ease of use and self-service are important to me. It's very easy for users to go in and modify their own contact information, for managers to go in and manage their own on-call rotations and shifts."

"We use xMatters for alarming infrastructure outages and failures of batch jobs (post-processing)."

"That automation is the critical aspect of xMatters. Without those workflows, then we would have a system that maintains an on-call schedule in Excel. So xMatters provides the notification workflow and ensures you're notifying the right person at the right time."

"The customer service is quite responsive. They are quick to answer your calls or emails."

"We have reduced the time it takes to resolve major incidents through xMatters’s conference bridge management solution."

"Simple features create flow sets and build APIs for integrations."

"We haven't evaluated any product recently, but from what I can tell, looking around online, what xMatters has that others don't have are the custom forms. That's the big differentiator at the moment because that's something that we heavily use."

More xMatters pros

Cons

"One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult."

"It could use more enhancement type integrations, but no improvements to functionality are needed."

"The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."

"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."

"Their integration capabilities are still progressing, but not quite where we'd like to see them yet. They're moving there with that orchestration capability where they're seeing the potential of an API-first mentality. So instead of trying to build custom connections into everything, you open up APIs to allow other systems to talk to IT Alerting and allow IT Alerting to talk to other systems. There is room for improvement, but they get it."

"I would like them to add GPS going forward."

"Explanations are limited to 500 characters in description fields."

"The solution's non-targeted communication with external parties could be enhanced."

More Everbridge IT Alerting cons

"If you are not one of the big players of their customers, the chance that one of your minor wishes will granted are very small."

"The user interface could be more intuitive. Once you know what you're doing, you're fine. However, if you don't know where to start then it can be a bit difficult to figure out how to make it work and how it will function together with different tools in the Flow Designer."

"Additional built-in integrations with other applications would be an area of improvement."

"When you are not using the conference bridge from xMatters and you are using an external one, it is a little bit hard to get the person whom xMatters calls to jump directly to the external bridge. They need to hang up the phone and then get to the email to get the URL so that they can jump on the bridge. There is no direct connection from xMatters to that external bridge, but I understand that part of the business."

"We have to create an Excel sheet for onboarding users and then upload it. But if an employee resigns, we don't have any checkpoints to validate whether the user is still active or not. We have to do that manually every week: Check who has left the organization, and do a cross-check, whether this person had any licenses or signed in to xMatters."

"An additional knowledge-sharing program could be helpful and part of the demo workshops (right now, these only provide partial information)."

"They recently released an incident module that allows users, or at least teams, to track major incidents and other things, and you can send out communication via that one webpage. You can engage on-call teams and communicate to stakeholders as well, but one thing that is missing there is a group chat. If there is a group chat on the same webpage that all of the support teams could use, it would be a one-stop shop that all of the major incident managers would use as their product to manage a major incident. Without that, at the moment, they are mainly referring to teams and then adding data into xMatters as and when they can."

"On-call management scheduling is difficult."

More xMatters cons

Pricing and Cost Advice

"Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it."

"This product has helped us save $200,000 from being able to get rid of vendors and consolidate functionalities to doing incident reporting."

"They are one of the top three most expensive products. I also understand if you are going to use them for IT alerting, it is worth it. They are competitively priced, but the IT alerting is the differentiator. The way that they market it and push it out. That is their premier function."

"The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost."

"The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market."

"They are one of the cheapest solutions on the market. We looked at all of the major competitors in the space. Everbridge was one of the most affordable for what they are offering."

"The pricing was under $25 a month per user. We had about 1,000 defined users."

"It's a seven out of ten for us in terms of pricing. We've just gone through a process of looking at other solutions."

More Everbridge IT Alerting pricing and cost advice

"Cost is probably my biggest concern. I know the solution was recently acquired by Everbridge, and Everbridge was one of the competitors that was included in our RFP five years ago. Everbridge's costs were astronomical compared to where every other solution was, not just xMatters."

"Then, in pricing, you are limited on your number of SMS messages that you can send a month and the licensing cost annually."

"There's a significant difference between a full license, which allows people to respond to and acknowledge receipt of messages, and a more scaled-down license, which just allows people to see the notification. So we need to evaluate what license they need when onboarding new users because the full license is significantly more expensive."

"It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license."

"The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that would be 30,000, and that's no good; we wouldn't have been able to afford it. For example, we had to put in customization to sync across on-call users. For the license per user, the price is very reasonable and comparable to ServiceNow when factoring in everything that needs to get up and running."

"xMatters is pricey, but you have to consider what a critical incident costs your organization."

"This is a subscription-based, SaaS solution."

"You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools. "

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

12%

Healthcare Company

10%

Government

10%

Computer Software Company

29%

Financial Services Firm

20%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Everbridge IT Alerting?

It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable.

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What is your experience regarding pricing and costs for Everbridge IT Alerting?

Everbridge IT Alerting is a cost-efficient solution.

See all answers

What needs improvement with Everbridge IT Alerting?

The solution's non-targeted communication with external parties could be enhanced.

See all answers

What do you like most about xMatters ?

xMatters stood out to us during our research because of the versatility of its rotas, how we could set up various group rotas, different shift patterns, the ability to order devices and add persona...

See all answers

What is your experience regarding pricing and costs for xMatters ?

The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that w...

See all answers

What needs improvement with xMatters ?

See all answers

Comparisons

PagerDuty Operations Cloud vs Everbridge IT Alerting

Compared 35% of the time

ServiceNow vs Everbridge IT Alerting

Compared 18% of the time

OnSolve Platform for Critical Event Management vs Everbridge IT Alerting

Compared 13% of the time

Opsgenie vs Everbridge IT Alerting

Compared 12% of the time

Splunk On-Call vs Everbridge IT Alerting

Compared 7% of the time

More Everbridge IT Alerting Competitors

PagerDuty Operations Cloud vs xMatters

Compared 29% of the time

ServiceNow vs xMatters

Compared 22% of the time

Opsgenie vs xMatters

Compared 18% of the time

OnSolve Platform for Critical Event Management vs xMatters

Compared 10% of the time

More xMatters Competitors

Product Reports

Buyer's Guide

Everbridge IT Alerting

November 2024

Download Everbridge IT Alerting product report

Buyer's Guide

xMatters

October 2024

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Learn More

Everbridge

Overview

Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.

Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.

Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.

Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.

Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.

Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Everbridge IT Alerting vs. xMatters

October 2024

Free Report: Everbridge IT Alerting vs. xMatters

Find out what your peers are saying about Everbridge IT Alerting vs. xMatters and other solutions. Updated: October 2024.

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