Everbridge IT Alerting vs xMatters comparison

Everbridge IT Alerting and xMatters are both solutions in the IT Alerting and Incident Management category. Everbridge IT Alerting is ranked #7 with an average rating of 8.0, while xMatters is ranked #11. Everbridge IT Alerting holds a 5.5% mindshare in IMS, compared to xMatters’s 5.5% mindshare. Additionally, 100% of Everbridge IT Alerting users are willing to recommend the solution, compared to 96% of xMatters users who would recommend it.

Everbridge IT Alerting

Read 23 Everbridge IT Alerting reviews

2,587 Views
1,811 Comparison Views

100% willing to recommend

xMatters

Read 31 xMatters reviews

2,239 Views
1,948 Comparison Views

96% willing to recommend

Everbridge IT Alerting

xMatters

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 25, 2026

Everbridge IT Alerting and xMatters compete in IT alerting. xMatters is preferred for its feature-rich platform, whereas Everbridge is chosen for affordability and support.

Features: Everbridge provides robust communication tools and reliable notifications critical for effective incident management. It also excels in mass notification and calendar integration. xMatters is notable for advanced automation, integration with ITSM solutions, and a flexible workflow management system.

Room for Improvement: Everbridge could enhance its integration capabilities with newer platforms and refine user interface intuitiveness. More customization options and advanced analytics would benefit users. xMatters would benefit from simplifying its initial setup process. Enhancing real-time reporting, UI intuitiveness, and extending API capabilities could provide additional value.

Ease of Deployment and Customer Service: Everbridge offers straightforward deployment ideal for organizations needing immediate functionality, backed by extensive customer support. xMatters provides a customizable setup allowing tailored workflows and is supported by dedicated customer assistance, catering to diverse organizational needs.

Pricing and ROI: Everbridge stands out with cost-effective pricing suitable for budget-conscious organizations, ensuring good value. xMatters, although requiring a higher initial investment, delivers significant ROI with superior features and process enhancements, justified for businesses seeking advanced capabilities and flexibility.

To learn more, read our detailed Everbridge IT Alerting vs. xMatters Report (Updated: April 2026).

Buyer's Guide

Everbridge IT Alerting vs. xMatters

April 2026

Download the complete report

Helped 892,487 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Everbridge IT Alerting

Ranking in IT Alerting and Incident Management

7th

Average Rating

8.8

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

xMatters

Ranking in IT Alerting and Incident Management

11th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the IT Alerting and Incident Management category, the mindshare of Everbridge IT Alerting is 5.5%, down from 9.7% compared to the previous year. The mindshare of xMatters is 5.5%, down from 5.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Everbridge IT Alerting	5.5%
xMatters	5.5%
Other	89.0%

IT Alerting and Incident Management

Featured Reviews

reviewer2405115

Head of Business Continuity & Resilience at a manufacturing company with 5,001-10,000 employees

Provides good detection and escalation features to reduce downtime

We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any tool, you need to adapt it to the organization to be suitable for managing specific situations. When we did the analysis, Everbridge IT Alerting was one of the main products in the markets adapted to our organization's expectations. Currently, we are using it for a different aspect. Overall, the solution gives a better understanding of the incident response aspect. It helps manage that kind of situation. The solution's detection and escalation features are crucial in reducing downtime. The solution's automation capabilities help quickly identify the right members and skills. Everbridge IT Alerting is deployed on the cloud in our organization. We tried to make the solution more independent. However, we tried one or two integrations, and they went well. You need to have the right skills to integrate the solution with other tools. I would recommend the solution to other users based on their industry and business requirements. Overall, I rate the solution an eight out of ten.

Read full review

reviewer1855452

Infrastructure Analyst at a financial services firm with 10,001+ employees

Helps in ensuring that everyone gets notified when needed, and provides the flexibility to integrate it and build what we want on top of it

They recently released an incident module that allows users, or at least teams, to track major incidents and other things, and you can send out communication via that one webpage. You can engage on-call teams and communicate to stakeholders as well, but one thing that is missing there is a group chat. If there is a group chat on the same webpage that all of the support teams could use, it would be a one-stop shop that all of the major incident managers would use as their product to manage a major incident. Without that, at the moment, they are mainly referring to teams and then adding data into xMatters as and when they can. Some of the workflow development work that we do for the in-house piece can be quite complicated if you don't have experience using the tool. You have to have to go through the documentation, but I suppose that's an expectation. When users first log on and they're configuring the rotas, it does take them a bit of time to get their heads around how to configure the shifts. Some of them do need guidance. We have got a support document, and xMatters also has a support page where they can go and read through the details. Our roles and access for each user are locked down, as opposed to just letting them access the xMatters portal because it can add more confusion because the support portal explains that they can do X, Y, and Z. So, we're removing that ability, but once the users get their head around how to configure the rotas, the overall intuitiveness of the UI is pretty good. It is simple and clean, and they don't have to do that many steps. There are probably one or two group supervisors that configure the rotas, and the rest of them log on. We've already pre-populated the contact details from our directory, so usually, they'll just go and add a personal device, if they do want to get called on a personal device, or they want to set up the app, which is pretty easy using the QR codes. The product looks nice and clean. The only thing is that it takes a little bit of work to get your head around the rotas, but once you do, it's pretty darn simple.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I think it's a robust solution with multiple modules that can be leveraged."

"Valuable features include having the Calendar built in. That allows for on-call rotation to be set once and left alone. Also, Slack Integration enables us to have all the information from an incident and discussions documented through Slack, without input."

"The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list."

"It just runs. I do not think we have had a single outage; nothing. There has not been a single issue with it in the time that we have had it running. It just works."

"I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful."

"Everbridge has managed to actually reduce that to under three minutes, and even in my new company our engagement time is sitting right around three minutes to engage personnel to a critical outage."

"It has enabled us to have quicker times to resolution."

"Email Ingestion - Having the ability for ticket generation to auto-generate an incident through Everbridge has saved my team hundreds of man-hours it would have taken to manually create them."

More Everbridge IT Alerting pros

"The Flow Designer is quite valuable, as you can set up integrations and flows without necessarily needing to know about code."

"Being able to split the week however we want is definitely most valuable. We can create shifts and also see other teams' schedules. It is a very easy search to do these things."

"Simple features create flow sets and build APIs for integrations."

"For our major incident management, it has expanded what we can do in terms of the format of the communication. People can subscribe, and they can receive delivery on multiple platforms, whether it's a voice message, email, or mobile app message. It enables us to deliver the right communication to the right people in the format they want."

"Its ease of use and self-service are important to me. It's very easy for users to go in and modify their own contact information, for managers to go in and manage their own on-call rotations and shifts."

"The most valuable features are the ability to have groups and then have an on-call rotation in the groups. Outlook lacks both these features. Outlook gives you the ability to contact an individual or groups, but you can't contact them based on an on-call rotation, and you can't have built-in timing escalations inside of that. xMatters gives you the ability to do that, which is important when you have 50 or so people in the team, but you only want to contact the person who is on-call. You don't create any unnecessary noise. xMatters allows you to page the right person who is on-call versus just creating excessive noise."

"We can have a critical incident bridge spun up within 10 minutes, and all of the necessary teams join within 15 minutes, so it's cut our response time by 75%."

"Since we implemented xMatters, getting someone working on the call has gone from 30 to 35 minutes to about five minutes, which has made a massive impact on our organization."

More xMatters pros

Cons

"I would like to have a little bit more flexibility in the member portal."

"It could use more enhancement type integrations, but no improvements to functionality are needed."

"You have to create schedules in Everbridge. It would be better if it could tie into an existing solution, such as Microsoft Exchange or Google Calendar, so that you don't have to create it in both places."

"The solution's non-targeted communication with external parties could be enhanced."

"There is some room to improve the initial-rollout functions which are a little bit painful."

"An ability to get to the database that houses our information would be great. Currently, we are at the mercy of Everbridge and, if they do not have the function built, we cannot gather the information that we would like."

"The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."

"I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it each day."

More Everbridge IT Alerting cons

"Unfortunately, we have no way to prevent people from choosing not to receive that level of notification."

"An additional knowledge-sharing program could be helpful and part of the demo workshops (right now, these only provide partial information)."

"In terms of intuitiveness and flexibility of xMatters when it comes to customizing on-call schedules, rotations, and escalations, for me, as an IT professional, setting it up isn't that big of a deal, but I understand that some people struggle with it because when you get wrapped up into it. You can get lost. It's not super complex, but it's complicated enough to the point where you can say that you should have done it another way. The shift part can be confusing for some people. In that respect, one of the shortcomings my team has found is when we have to add another person, such as a new hire, to xMatters, we can't add them to a group within xMatters without having to put them on a shift. If we put them in a group, they have to be on-call. We can create their account, and then they're just out there in limbo until their team says, "You have to be on this shift." One piece of feedback for xMatters is to figure out how to have manageable groups so that they're contactable from xMatters. They do not necessarily have to be on a shift right from the start or at all for that matter."

"We have to create an Excel sheet for onboarding users and then upload it. But if an employee resigns, we don't have any checkpoints to validate whether the user is still active or not. We have to do that manually every week: Check who has left the organization, and do a cross-check, whether this person had any licenses or signed in to xMatters."

"When you are not using the conference bridge from xMatters and you are using an external one, it is a little bit hard to get the person whom xMatters calls to jump directly to the external bridge."

"As an agent, as someone who is on call, I can mark an absence time and I can optionally put somebody in my place, but once you've done that, you can't edit it."

"From a scheduling standpoint, this is actually causing more work than what we had with Excel spreadsheets."

"Reporting is the weakest point of xMatters. Since xMatters has very limited reporting and only maintains logs of events for a short period of time, we export event and conference logs to our ITSM solution."

More xMatters cons

Pricing and Cost Advice

"Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for."

"Everbridge IT Alerting is a cost-efficient solution."

"The pricing was under $25 a month per user. We had about 1,000 defined users."

"It saves us a lot of time."

"As far as I'm aware, there are no costs beyond the standard licensing fees."

"I do not know about the licensing costs, but I know they're in groups, and there are permission caps. For example, you can have five admin accounts, and anyone can receive a notification. There's a mobile component too, which I find particularly useful, but it has to be a part of the contract."

"For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way license, like an on-call resource who is actually going to be in a calendar and be paged, it is a bit more expensive, but for the gains that we've realized, it's certainly worth the price."

"They are one of the top three most expensive products. I also understand if you are going to use them for IT alerting, it is worth it. They are competitively priced, but the IT alerting is the differentiator. The way that they market it and push it out. That is their premier function."

More Everbridge IT Alerting pricing and cost advice

"This is our biggest issue: licensing. Our customer has only purchased a set number of full licensed users, and we are constantly running up against our license limit. To mitigate licensing concerns, we completely control at the admin level user additions and removals, and do a monthly cleanup process driven by security contractor removal reports."

"If the licensing were cheaper, our customer might buy more."

"xMatters is pricey, but you have to consider what a critical incident costs your organization."

"The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that would be 30,000, and that's no good; we wouldn't have been able to afford it. For example, we had to put in customization to sync across on-call users. For the license per user, the price is very reasonable and comparable to ServiceNow when factoring in everything that needs to get up and running."

"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."

"Cost is probably my biggest concern. I know the solution was recently acquired by Everbridge, and Everbridge was one of the competitors that was included in our RFP five years ago. Everbridge's costs were astronomical compared to where every other solution was, not just xMatters."

"There's a significant difference between a full license, which allows people to respond to and acknowledge receipt of messages, and a more scaled-down license, which just allows people to see the notification. So we need to evaluate what license they need when onboarding new users because the full license is significantly more expensive."

"You should perhaps arrange an evaluation or trial to just test it out. Get your feet wet. That is so important. If you don't try it, then you won't know."

More xMatters pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.

See recommendations

892,487 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

18%

Performing Arts

Manufacturing Company

Healthcare Company

Financial Services Firm

13%

Performing Arts

11%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	22

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What is your experience regarding pricing and costs for Everbridge IT Alerting?

Everbridge IT Alerting is a cost-efficient solution.

See all answers

What needs improvement with Everbridge IT Alerting?

The solution's non-targeted communication with external parties could be enhanced.

See all answers

What advice do you have for others considering Everbridge IT Alerting?

See all answers

Ask a question

Earn 20 points

Comparisons

PagerDuty Operations Cloud vs Everbridge IT Alerting

Compared 20% of the time

ConnectWise RMM vs Everbridge IT Alerting

Compared 13% of the time

OnSolve Platform for Critical Event Management vs Everbridge IT Alerting

Compared 11% of the time

ServiceNow vs Everbridge IT Alerting

Compared 8% of the time

HPE OneView vs Everbridge IT Alerting

Compared 8% of the time

More Everbridge IT Alerting Competitors

PagerDuty Operations Cloud vs xMatters

Compared 33% of the time

Opsgenie vs xMatters

Compared 19% of the time

FireHydrant vs xMatters

Compared 9% of the time

Rootly vs xMatters

Compared 5% of the time

ServiceNow vs xMatters

Compared 5% of the time

More xMatters Competitors

Product Reports

Buyer's Guide

Everbridge IT Alerting

April 2026

Download Everbridge IT Alerting product report

Buyer's Guide

xMatters

April 2026

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

Everbridge IT Alerting integrates ticketing systems and ServiceNow, offering real-time alerts and automated escalations. It streamlines incident management and boosts efficiency with features like geofencing, API connectivity, and a mobile app for rapid notifications.

Everbridge IT Alerting is designed for efficient incident management by integrating with major ticketing systems like ServiceNow. It offers real-time alerting, customizable templates, and automated escalations, which reduce response time and manual effort. Geofencing and API access provide flexibility, while the scheduling calendar supports dynamic shifts and on-call management. The system's deduplication and engagement tools enhance coordination among users. Additionally, the mobile app ensures fast notification delivery, though there's room for improvement in interface intuitiveness, analytics capabilities, and GPS tracking. Users can benefit from smoother schedule management and more flexible integrations, which enhance operational efficiency.

What are the key features of Everbridge IT Alerting?

Integration with Ticketing Systems: Facilitates efficient incident tracking and resolution by connecting with platforms like ServiceNow.
Real-time Alerting and Automated Escalations: Ensures swift and automated incident response processes.
Customizable Templates: Allows tailoring communication to specific incident needs.
Geofencing and API Connectivity: Provides flexibility and adaptability across different scenarios and systems.
Scheduling Calendar: Simplifies on-call management with dynamic shift capabilities.
Mobile App Features: Enables rapid notification delivery for immediate incident awareness.

What benefits and ROI should users consider in reviews?

Reduced Incident Response Time: Quick alerts and escalations minimize downtime and disruptions.
Increased Efficiency: Automation and integration reduce manual workload and streamline processes.
Enhanced Coordination: Features like deduplication and engagement tools improve collaboration.
Flexibility and Scalability: API connectivity and customizable options support diverse requirements.
Improved Resource Allocation: Efficient scheduling and real-time alerts optimize team efforts.

In IT, Everbridge IT Alerting optimizes on-call management and email integration for critical alerts, benefiting global security operations centers by enhancing threat tracking and emergency responses. IT teams use it for managing support tickets, incident escalations, and proactive outage notifications, with on-call schedules guided by its calendar features.

Everbridge

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Everbridge IT Alerting vs. xMatters

April 2026

Free Report: Everbridge IT Alerting vs. xMatters

Find out what your peers are saying about Everbridge IT Alerting vs. xMatters and other solutions. Updated: April 2026.

DOWNLOAD NOW

892,487 professionals have used our research since 2012.

See our Everbridge IT Alerting vs. xMatters report.

See our list of best IT Alerting and Incident Management vendors.

We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.