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Everbridge IT Alerting vs xMatters comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Everbridge IT Alerting
Ranking in IT Alerting and Incident Management
8th
Average Rating
8.8
Reviews Sentiment
8.0
Number of Reviews
23
Ranking in other categories
No ranking in other categories
xMatters
Ranking in IT Alerting and Incident Management
9th
Average Rating
8.8
Reviews Sentiment
7.5
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the IT Alerting and Incident Management category, the mindshare of Everbridge IT Alerting is 11.0%, up from 8.6% compared to the previous year. The mindshare of xMatters is 6.0%, down from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

it_user741570 - PeerSpot reviewer
Gets the right parties to the table at the right time - our mean time to restore has diminished, saving us money
In recent weeks we've been talking to Everbridge about leveraging some new functionality that they're demploying right now around orchestration. Imagine a full, closed-loop event remediation: auto-remediation. A server throws an alert. We catch it in our monitoring tool. We page or SMS text, using Everbridge IT Alerting. A group member receives that text and responds to the text with "Option One." Option one can say, "I want to go ahead and execute an orchestration that will automatically stop and restart the services on that box or even reboot the box." That would, again, further reduce service restoration time, and significantly reducing the manual engagement of logging a ticket, logging onto the box, restarting the box or the servers or services manually. All of that can be done through automation. We're not there yet, but that's what we're talking about right now, as a part of our next wave of moving along the crawl, walk, run journey. In terms of what could be improved, almost always, there is something that could be improved. I've been in this industry long enough to know that there is no perfect system. All the good ones still offer opportunities for getting better. I think if you were to look from their point of view, they would also see themselves in a crawl, walk, run journey. They may be further along in their walk, but they're probably not in the "Olympic sprint" or "Olympic marathon" stage yet. They've got lots of potential, room for feature enhancements, improvements. A couple of key ones might include - and I think they are working towards these things - analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature. They're very helpful. They get it. They're listening to us, but it's weak. It's growing. It's getting better. Reporting and analytics would be one space. Their integration capabilities are still progressing, but not quite where we'd like to see them yet. They're moving there with that orchestration capability where they're seeing the potential of an API-first mentality. So instead of trying to build custom connections into everything, you open up APIs to allow other systems to talk to IT Alerting and allow IT Alerting to talk to other systems. There is room for improvement, but they get it. They're listening in that space, too. Sure, there are things they can be doing better, but in partnership with them, us among other customers, I think we've got their ear, and they're being very proactive about listening.
Dean-Robinson - PeerSpot reviewer
A versatile solution with excellent logging capabilities that reduced our time to resolve
The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have been able to use it to track and verify that people are on the bridge."
"It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly."
"The most important features are the scheduling capability and the integration with ServiceNow."
"It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable."
"The system has a lot of great features and they keep adding to it."
"The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message."
"I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful."
"You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it."
"The ability to have the rota and then configure notifications that you can directly fire them into the group is most valuable. The India shift is from 2:00 AM to 9:00 AM, and then it is the UK shift from 9:00 AM to 5:00 PM UK time, and then there is also a defined US shift and on-call hours. It allows us to make sure that everyone is going to get notified when they need to be about an issue. We can target specific locations or users with notifications."
"The most valuable features are the ability to have groups and then have an on-call rotation in the groups. Outlook lacks both these features. Outlook gives you the ability to contact an individual or groups, but you can't contact them based on an on-call rotation, and you can't have built-in timing escalations inside of that. xMatters gives you the ability to do that, which is important when you have 50 or so people in the team, but you only want to contact the person who is on-call. You don't create any unnecessary noise. xMatters allows you to page the right person who is on-call versus just creating excessive noise."
"The customer service is quite responsive. They are quick to answer your calls or emails."
"This has made it much easier to send notifications to a group or individual, as you just need to know the name and the message to send."
"Having our users manage their own notification devices within xMatters is huge, since it takes the burden off our datacenter."
"We're able to point all of our alerting tools at xMatters and have it route alerts to the right people at the right time. We're able to generate major instant notifications for product outages, get all of our people on the bridge at the same time, and include information from our monitoring tools with that. So everyone is speaking the same language and seeing the same information. We're able to route those notifications not only to people, but also to other tools like Slack channels, where everyone can get in and collaborate."
"For our organization, sending notifications out via subscriptions for outages."
"Workflows and messaging are most valuable. Workflows are very useful. They are important for consolidating information or stopping duplication from happening. We put all the information into xMatters and then the workflow will push the same information in the correct format directly through to other applications that our end users frequently use, such as Slack, email, and Workplace."
 

Cons

"One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult."
"You have to create schedules in Everbridge. It would be better if it could tie into an existing solution, such as Microsoft Exchange or Google Calendar, so that you don't have to create it in both places. That's one thing it lacks right now. You can't just say, "Hey, look at this Microsoft calendar. That's what we want to use." You have to create it in Everbridge."
"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."
"The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure."
"The company would like to have super detailed analytics, as we integrate this with our security software."
"I would like them to add GPS going forward."
"I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it each day."
"What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally."
"We would like to see a greater variety of integrations with ServiceNow. It works fine as it is, but an enhancement would be the ability to interact with the major incident module in ServiceNow... The way our major incident process works, when an incident is elevated from a P1 to a major incident, that is an extra flag in ServiceNow. It would be awesome to have xMatters get notification when something goes from a P1 to a major and then have it go through a different workflow, rather than our regular P1."
"When you are not using the conference bridge from xMatters and you are using an external one, it is a little bit hard to get the person whom xMatters calls to jump directly to the external bridge. They need to hang up the phone and then get to the email to get the URL so that they can jump on the bridge. There is no direct connection from xMatters to that external bridge, but I understand that part of the business."
"I would like xMatters to provide users with the capability of administering it on their own. I do a lot of hand-holding with them."
"If you want to alter a custom field, you can do so via import/export. But you can't have an unlimited number of custom fields, so in a large environment with a lot of teams, team provisioning becomes more difficult."
"On-call management scheduling is difficult."
"We would like to see the ability to support custom devices. We have a lot of users who use Slack, which is another tool for communication. xMatters currently does not support Slack as a communication method. It can't send events to Slack and respond to them."
"We have to create an Excel sheet for onboarding users and then upload it. But if an employee resigns, we don't have any checkpoints to validate whether the user is still active or not. We have to do that manually every week: Check who has left the organization, and do a cross-check, whether this person had any licenses or signed in to xMatters."
"In terms of intuitiveness and flexibility of xMatters when it comes to customizing on-call schedules, rotations, and escalations, for me, as an IT professional, setting it up isn't that big of a deal, but I understand that some people struggle with it because when you get wrapped up into it. You can get lost. It's not super complex, but it's complicated enough to the point where you can say that you should have done it another way. The shift part can be confusing for some people. In that respect, one of the shortcomings my team has found is when we have to add another person, such as a new hire, to xMatters, we can't add them to a group within xMatters without having to put them on a shift. If we put them in a group, they have to be on-call. We can create their account, and then they're just out there in limbo until their team says, "You have to be on this shift." One piece of feedback for xMatters is to figure out how to have manageable groups so that they're contactable from xMatters. They do not necessarily have to be on a shift right from the start or at all for that matter."
 

Pricing and Cost Advice

"As far as I'm aware, there are no costs beyond the standard licensing fees."
"I do not know about the licensing costs, but I know they're in groups, and there are permission caps. For example, you can have five admin accounts, and anyone can receive a notification. There's a mobile component too, which I find particularly useful, but it has to be a part of the contract."
"Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there."
"This product has helped us save $200,000 from being able to get rid of vendors and consolidate functionalities to doing incident reporting."
"For us, the pricing is a good value. I can't say whether or not their list pricing looks favorable to everyone who's checking, but I can say that the process of sourcing and procurement with them was very professional, comfortable, and friendly. The negotiations were done well on both sides, and in the end, I'd say the price was very effective... I think that people will find that Everbridge is a great listener and is willing to meet in the middle."
"They are one of the top three most expensive products. I also understand if you are going to use them for IT alerting, it is worth it. They are competitively priced, but the IT alerting is the differentiator. The way that they market it and push it out. That is their premier function."
"When we did our contract, we did a three year contract with fixed pricing. We locked in the pricing for three years. As we have grown, we locked in pricing for additional units of employees."
"The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market."
"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."
"This is a subscription-based, SaaS solution."
"xMatters shortens the time to resolution, so the amount saved in potential lost revenue and productivity has justified the cost for our organization.​"
"I would definitely say it's worth the value. I wouldn't say it's expensive, but most people who pick xMatters are not going to select xMatters based on price. There are other lower-priced competitors that are out there. But I would say for what we're getting, it's worth the money."
"You should perhaps arrange an evaluation or trial to just test it out. Get your feet wet. That is so important. If you don't try it, then you won't know."
"We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert."
"It feels like good value in the sense that the service is excellent. The people above me who look at such things have renewed it a couple of times, and I think they would have thought whether it was good value, whether it was wildly overpriced, or whether there were better and cheaper alternatives. So, from that perspective, the pricing is fair and proper."
"Cost is probably my biggest concern. I know the solution was recently acquired by Everbridge, and Everbridge was one of the competitors that was included in our RFP five years ago. Everbridge's costs were astronomical compared to where every other solution was, not just xMatters."
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Financial Services Firm
13%
Healthcare Company
9%
Government
8%
Computer Software Company
32%
Financial Services Firm
21%
Manufacturing Company
7%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Everbridge IT Alerting?
The solution's non-targeted communication with external parties could be enhanced.
What advice do you have for others considering Everbridge IT Alerting?
We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any tool, you need to adapt it to the organization to be suitable for managing speci...
Ask a question
Earn 20 points
 

Also Known As

No data available
xMatters IT Management
 

Overview

 

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide.  Visit our website to see how business like yours found solutions with xMatters.
Find out what your peers are saying about Everbridge IT Alerting vs. xMatters and other solutions. Updated: March 2025.
844,944 professionals have used our research since 2012.