Everbridge IT Alerting vs xMatters comparison

Everbridge IT Alerting and xMatters are both solutions in the IT Alerting and Incident Management category. Everbridge IT Alerting is ranked #7 with an average rating of 8.0, while xMatters is ranked #12. Everbridge IT Alerting holds a 5.3% mindshare in IMS, compared to xMatters’s 4.8% mindshare. Additionally, 100% of Everbridge IT Alerting users are willing to recommend the solution, compared to 96% of xMatters users who would recommend it.

Everbridge IT Alerting

Read 23 Everbridge IT Alerting reviews

2,899 Views
2,058 Comparison Views

100% willing to recommend

xMatters

Read 31 xMatters reviews

2,427 Views
2,136 Comparison Views

96% willing to recommend

Everbridge IT Alerting

xMatters

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 25, 2026

Everbridge IT Alerting and xMatters compete in IT alerting. xMatters is preferred for its feature-rich platform, whereas Everbridge is chosen for affordability and support.

Features: Everbridge provides robust communication tools and reliable notifications critical for effective incident management. It also excels in mass notification and calendar integration. xMatters is notable for advanced automation, integration with ITSM solutions, and a flexible workflow management system.

Room for Improvement: Everbridge could enhance its integration capabilities with newer platforms and refine user interface intuitiveness. More customization options and advanced analytics would benefit users. xMatters would benefit from simplifying its initial setup process. Enhancing real-time reporting, UI intuitiveness, and extending API capabilities could provide additional value.

Ease of Deployment and Customer Service: Everbridge offers straightforward deployment ideal for organizations needing immediate functionality, backed by extensive customer support. xMatters provides a customizable setup allowing tailored workflows and is supported by dedicated customer assistance, catering to diverse organizational needs.

Pricing and ROI: Everbridge stands out with cost-effective pricing suitable for budget-conscious organizations, ensuring good value. xMatters, although requiring a higher initial investment, delivers significant ROI with superior features and process enhancements, justified for businesses seeking advanced capabilities and flexibility.

To learn more, read our detailed Everbridge IT Alerting vs. xMatters Report (Updated: April 2026).

Buyer's Guide

Everbridge IT Alerting vs. xMatters

April 2026

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Helped 896,803 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Everbridge IT Alerting

Ranking in IT Alerting and Incident Management

7th

Average Rating

8.8

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

xMatters

Ranking in IT Alerting and Incident Management

12th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the IT Alerting and Incident Management category, the mindshare of Everbridge IT Alerting is 5.3%, down from 8.4% compared to the previous year. The mindshare of xMatters is 4.8%, down from 5.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Everbridge IT Alerting	5.3%
xMatters	4.8%
Other	89.9%

IT Alerting and Incident Management

Featured Reviews

reviewer2405115

Head of Business Continuity & Resilience at a manufacturing company with 5,001-10,000 employees

Provides good detection and escalation features to reduce downtime

We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any tool, you need to adapt it to the organization to be suitable for managing specific situations. When we did the analysis, Everbridge IT Alerting was one of the main products in the markets adapted to our organization's expectations. Currently, we are using it for a different aspect. Overall, the solution gives a better understanding of the incident response aspect. It helps manage that kind of situation. The solution's detection and escalation features are crucial in reducing downtime. The solution's automation capabilities help quickly identify the right members and skills. Everbridge IT Alerting is deployed on the cloud in our organization. We tried to make the solution more independent. However, we tried one or two integrations, and they went well. You need to have the right skills to integrate the solution with other tools. I would recommend the solution to other users based on their industry and business requirements. Overall, I rate the solution an eight out of ten.

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Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Valuable features include having the Calendar built in. That allows for on-call rotation to be set once and left alone. Also, Slack Integration enables us to have all the information from an incident and discussions documented through Slack, without input."

"The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message."

"We have been able to use it to track and verify that people are on the bridge."

"The system has a lot of great features and they keep adding to it."

"It helps to pull the right people in very quickly, through a collection of utilities where you can say, "I want to notify more than one person at a time. I want to escalate at my discretion and via rules within the system.""

"Even in the first few months, we realized some of those benefits around shortening the time to resolution."

"The number of man-hours saved, and the standardization of notifications in mass form, have paid for product time and again."

"Our ROI is in the response time; we have a 15-minute SLA that we were never meeting and thought was unheard of in a manual environment, and Everbridge makes it possible."

More Everbridge IT Alerting pros

"By adding the ServiceNow integration, we have been able to page support groups for critical incidents and move scheduling from ServiceNow into xMatters, offering more control to our support groups."

"Its ease of use and self-service are important to me. It's very easy for users to go in and modify their own contact information, for managers to go in and manage their own on-call rotations and shifts."

"The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly."

"For our major incident management, it has expanded what we can do in terms of the format of the communication. People can subscribe, and they can receive delivery on multiple platforms, whether it's a voice message, email, or mobile app message. It enables us to deliver the right communication to the right people in the format they want."

"We saw the value by being able to import everyone's schedule into one common central repository and have one tool for all the operational teams, or any team for that matter. It gave us the technology to find out who is on call. The incident management of xMatters' integration was another key aspect, where we could say, "You can configure this when a high ticket fires.""

"The UI: It is easily navigable."

"It has been easy to use and very reliable."

"The most valuable feature is the automation because it reduces the demand on resources."

More xMatters pros

Cons

"It is definitely scalable. It just gets expensive."

"One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult."

"An ability to get to the database that houses our information would be great. Currently, we are at the mercy of Everbridge and, if they do not have the function built, we cannot gather the information that we would like."

"Lacks ability to customize messages."

"They still have a limitation due to their partner, I believe it's Twilio, where, if you're on an incident call, there is a four-hour time limit. We often have calls that go over four hours in length so people have to drop and rejoin to reset their four-hour timer. It's a minor inconvenience, but it's not ideal."

"The company would like to have super detailed analytics, as we integrate this with our security software."

"You have to create schedules in Everbridge. It would be better if it could tie into an existing solution, such as Microsoft Exchange or Google Calendar, so that you don't have to create it in both places. That's one thing it lacks right now. You can't just say, "Hey, look at this Microsoft calendar. That's what we want to use." You have to create it in Everbridge."

"The initial setup was very complex. We did not have a very good experience with our initial deployment. Most of this was due to customizations in our ServiceNow instance."

More Everbridge IT Alerting cons

"A lot of the issues that we've had have already been addressed. However, they could be clearer with the actual throughput and the costs. The throughput that we signed up for was a lot lower than what we needed, and we had to pay a lot more to get the throughput that we needed."

"Every time that I say, "I need extra licenses to make sure that all Level 1 and 2s have their own xMatters account," they keep telling me that it is too expensive."

"Reporting is the weakest point of xMatters. Since xMatters has very limited reporting and only maintains logs of events for a short period of time, we export event and conference logs to our ITSM solution."

"From a scheduling standpoint, this is actually causing more work than what we had with Excel spreadsheets."

"The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes."

"I would like some minor UI changes."

"It has not improved our organization."

"An additional knowledge-sharing program could be helpful and part of the demo workshops (right now, these only provide partial information)."

More xMatters cons

Pricing and Cost Advice

"The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost."

"When we did our contract, we did a three year contract with fixed pricing. We locked in the pricing for three years. As we have grown, we locked in pricing for additional units of employees."

"We thought the base product was pretty reasonable. It can pricey once you start adding stuff on."

"Their call structure is based on how many people are IT alert people and who is on the calendar, and the cost will be driven by those numbers versus if you are using it for the non-IT alert. As you look at the competition and other vendors, make sure you truly understand your cost structure with them."

"For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way license, like an on-call resource who is actually going to be in a calendar and be paged, it is a bit more expensive, but for the gains that we've realized, it's certainly worth the price."

"I do not know about the licensing costs, but I know they're in groups, and there are permission caps. For example, you can have five admin accounts, and anyone can receive a notification. There's a mobile component too, which I find particularly useful, but it has to be a part of the contract."

"It's a seven out of ten for us in terms of pricing. We've just gone through a process of looking at other solutions."

"Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for."

More Everbridge IT Alerting pricing and cost advice

"The pricing and licensing are okay. I wish that the user licenses were cheaper but the stakeholder licenses are at a reasonable cost."

"The pricing is too high... we procured 150 licenses and we have almost 1,500 users in IT. We had to come up with a few ideas for determining which users get a license and which users don't need one. Due to the limitation of the number of licenses, we were unable to integrate the user profiles with Active Directory."

"If you are willing to pay for the licensing of it, it is able to scale out."

"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."

"The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."

"The only potential concern is professional services. They are capable, but like to bill on an hourly basis."

"I know roughly what we pay per year. For what we use it for and what its purpose is, it is very valuable."

"The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that would be 30,000, and that's no good; we wouldn't have been able to afford it. For example, we had to put in customization to sync across on-call users. For the license per user, the price is very reasonable and comparable to ServiceNow when factoring in everything that needs to get up and running."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Performing Arts

Manufacturing Company

Comms Service Provider

Financial Services Firm

12%

Performing Arts

10%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	22

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What is your experience regarding pricing and costs for Everbridge IT Alerting?

Everbridge IT Alerting is a cost-efficient solution.

See all answers

What needs improvement with Everbridge IT Alerting?

The solution's non-targeted communication with external parties could be enhanced.

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What advice do you have for others considering Everbridge IT Alerting?

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Compared 11% of the time

ServiceNow vs Everbridge IT Alerting

Compared 8% of the time

HPE OneView vs Everbridge IT Alerting

Compared 7% of the time

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Compared 27% of the time

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Compared 18% of the time

FireHydrant vs xMatters

Compared 10% of the time

ServiceNow vs xMatters

Compared 5% of the time

Rootly vs xMatters

Compared 5% of the time

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Product Reports

Buyer's Guide

Everbridge IT Alerting

May 2026

Download Everbridge IT Alerting product report

Buyer's Guide

xMatters

May 2026

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

Everbridge IT Alerting integrates ticketing systems and ServiceNow, offering real-time alerts and automated escalations. It streamlines incident management and boosts efficiency with features like geofencing, API connectivity, and a mobile app for rapid notifications.

Everbridge IT Alerting is designed for efficient incident management by integrating with major ticketing systems like ServiceNow. It offers real-time alerting, customizable templates, and automated escalations, which reduce response time and manual effort. Geofencing and API access provide flexibility, while the scheduling calendar supports dynamic shifts and on-call management. The system's deduplication and engagement tools enhance coordination among users. Additionally, the mobile app ensures fast notification delivery, though there's room for improvement in interface intuitiveness, analytics capabilities, and GPS tracking. Users can benefit from smoother schedule management and more flexible integrations, which enhance operational efficiency.

What are the key features of Everbridge IT Alerting?

Integration with Ticketing Systems: Facilitates efficient incident tracking and resolution by connecting with platforms like ServiceNow.
Real-time Alerting and Automated Escalations: Ensures swift and automated incident response processes.
Customizable Templates: Allows tailoring communication to specific incident needs.
Geofencing and API Connectivity: Provides flexibility and adaptability across different scenarios and systems.
Scheduling Calendar: Simplifies on-call management with dynamic shift capabilities.
Mobile App Features: Enables rapid notification delivery for immediate incident awareness.

What benefits and ROI should users consider in reviews?

Reduced Incident Response Time: Quick alerts and escalations minimize downtime and disruptions.
Increased Efficiency: Automation and integration reduce manual workload and streamline processes.
Enhanced Coordination: Features like deduplication and engagement tools improve collaboration.
Flexibility and Scalability: API connectivity and customizable options support diverse requirements.
Improved Resource Allocation: Efficient scheduling and real-time alerts optimize team efforts.

In IT, Everbridge IT Alerting optimizes on-call management and email integration for critical alerts, benefiting global security operations centers by enhancing threat tracking and emergency responses. IT teams use it for managing support tickets, incident escalations, and proactive outage notifications, with on-call schedules guided by its calendar features.

Everbridge

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Everbridge IT Alerting vs. xMatters

April 2026

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