Everbridge IT Alerting vs Opsgenie comparison

Everbridge and Atlassian are both solutions in the IT Alerting and Incident Management category. Everbridge is ranked #8 with an average rating of 7.5, while Atlassian is ranked #2 with an average rating of 8.0. Everbridge holds a 14.5% mindshare in IMS, compared to Atlassian’s 22.0% mindshare. Additionally, 100% of Everbridge users are willing to recommend the solution, compared to 100% of Atlassian users who would recommend it.

Everbridge IT Alerting

Read 23 Everbridge IT Alerting reviews

1,042 Views
627 Comparison Views

100% willing to recommend

Opsgenie

Read 14 Opsgenie reviews

2,245 Views
1,485 Comparison Views

100% willing to recommend

Everbridge IT Alerting

Opsgenie

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Everbridge IT Alerting and Opsgenie based on real PeerSpot user reviews.

Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Everbridge IT Alerting vs. Opsgenie Report (Updated: December 2024).

Buyer's Guide

Everbridge IT Alerting vs. Opsgenie

December 2024

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Helped 824,053 peers since 2012

Categories and Ranking

Everbridge IT Alerting

Ranking in IT Alerting and Incident Management

8th

Average Rating

8.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Opsgenie

Ranking in IT Alerting and Incident Management

2nd

Average Rating

8.0

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the IT Alerting and Incident Management category, the mindshare of Everbridge IT Alerting is 14.5%, up from 9.0% compared to the previous year. The mindshare of Opsgenie is 22.0%, down from 25.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

Chris Quinlan

Director Of Service Operations at Finastra

We have seen substantial savings with its usage as it drives down our MTTR

The automated escalations are the most valuable feature. We program in our escalation chains for each individual IT group. Being able to go out and request a resource from that team, and if they don't respond, that automated escalation makes it very hands off. So, our major incident managers and our network operations center can focus more on the other work that they need to do rather than chasing down those resources. They can rest assured that somebody will be answering. Another valuable feature is the ease of integration into our ServiceNow platform, where we are doing all of our work between two teams. They are able to make requests from within the tickets that we can manage rather than having to use another portal or logging into Everbridge directly. Reliability is their biggest value.

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Syed Mohammad Arshad

Vice President - Operations and Client Services at a financial services firm with 11-50 employees

The price is competitive and it's easy to use and configure

We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version. Opsgenie fits on top of the base application, which is Jira Service Management. Jira Service Management is an investigation. Previously, we had Jira Service Management and PagerDuty running on top of that. Now, Opsgenie is bundled as a part of JSM. However, when we switched to the cloud version, many of the features have become a bit complicated compared to the Data Center version I had used for years. It might be due to an architectural change or some other reason: Also, it would be nice if Opsgenie had the ability to import rosters from other sources like you can do in PagerDuty.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Valuable features include incident management and ease of integrations."

"The post mortem reports are descriptive, indicating who joined the call and when."

"The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message."

"The most important features are the scheduling capability and the integration with ServiceNow."

"The rotation and replacement options save our managers a lot of time."

"People are able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions."

"The system has a lot of great features and they keep adding to it."

"The most valuable feature is the support calendars."

More Everbridge IT Alerting pros

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

"One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."

"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."

"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."

"We can rely on the product to organize our schedules. We don't have to think about who will be next on-call. The system already gives us the answer. We don't have to waste time organizing how people are going to be covering each of their rotations. There's also an override option. So, it's easy to reschedule or reorganize our schedules when someone goes on vacation or when someone is on sick leave."

"The rotation and scheduling are beneficial."

"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."

"I am a Jira admin. The best feature for me is that I do not need to write different code when I integrate with multiple applications. OpsGenie made it easier for me. All I need to do is create a field and give a value. I need to set the parameters and give a value. I can write only one script so that it directly interacts with my Jira and feeds all the data."

More Opsgenie pros

Cons

"I know that we get frustrated at the capacity of SMS messages. It's not very long, and if you want to send a long message, they end up sending you a link to the rest of the message."

"The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure."

"The company would like to have super detailed analytics, as we integrate this with our security software."

"I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it each day."

"An ability to get to the database that houses our information would be great. Currently, we are at the mercy of Everbridge and, if they do not have the function built, we cannot gather the information that we would like."

"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."

"With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create."

"There is some room to improve the initial-rollout functions which are a little bit painful."

More Everbridge IT Alerting cons

"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."

"I would like to see improvements in reporting capabilities that could provide additional value."

"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."

"In a future release, we would like to receive alerts when a specific threshold is reached and to escalate the reason for that alert."

"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."

"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version."

"I would like to see reports that can provide us with integration with Jira or with another management solution, which I'm not sure Opsgenie provides. The integration is possible, however as Opsgenie reports is an area that needs to be addressed. An alert is received, and Opsgenie will immediately generate a ticket or card for that issue, track it, and provide a follow-up. Opsgenie will also track an issue's whole life cycle. This is something that I would like to see in Opsgenie."

"The user interface could be improved."

More Opsgenie cons

Pricing and Cost Advice

"When we did our contract, we did a three year contract with fixed pricing. We locked in the pricing for three years. As we have grown, we locked in pricing for additional units of employees."

"Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there."

"Their call structure is based on how many people are IT alert people and who is on the calendar, and the cost will be driven by those numbers versus if you are using it for the non-IT alert. As you look at the competition and other vendors, make sure you truly understand your cost structure with them."

"As far as I'm aware, there are no costs beyond the standard licensing fees."

"The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market."

"Everbridge IT Alerting is a cost-efficient solution."

"Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it."

"It's a seven out of ten for us in terms of pricing. We've just gone through a process of looking at other solutions."

More Everbridge IT Alerting pricing and cost advice

"The solution's prices are exorbitant."

"From the pricing perspective, they are on the higher side as compared to other competitors."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

More Opsgenie pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

12%

Government

10%

Healthcare Company

Computer Software Company

29%

Financial Services Firm

10%

Manufacturing Company

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Everbridge IT Alerting?

It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable.

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What is your experience regarding pricing and costs for Everbridge IT Alerting?

Everbridge IT Alerting is a cost-efficient solution.

See all answers

What needs improvement with Everbridge IT Alerting?

The solution's non-targeted communication with external parties could be enhanced.

See all answers

What do you like most about Opsgenie?

That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.

See all answers

What is your experience regarding pricing and costs for Opsgenie?

The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.

See all answers

What needs improvement with Opsgenie?

Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...

See all answers

Comparisons

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Compared 16% of the time

xMatters vs Everbridge IT Alerting

Compared 12% of the time

OnSolve Platform for Critical Event Management vs Everbridge IT Alerting

Compared 12% of the time

Splunk On-Call vs Everbridge IT Alerting

Compared 7% of the time

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PagerDuty Operations Cloud vs Opsgenie

Compared 57% of the time

Splunk On-Call vs Opsgenie

Compared 15% of the time

xMatters vs Opsgenie

Compared 6% of the time

BigPanda vs Opsgenie

Compared 5% of the time

FortiMonitor vs Opsgenie

Compared 3% of the time

More Opsgenie Competitors

Product Reports

Buyer's Guide

Everbridge IT Alerting

December 2024

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Buyer's Guide

Opsgenie

December 2024

Download Opsgenie product report

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Everbridge

Atlassian

Overview

Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Buyer's Guide

Everbridge IT Alerting vs. Opsgenie

December 2024

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